tomolino-processmaker/front/processmaker.helpdesk.form.php

<?php
include_once ("../../../inc/includes.php");

function processMakerShowProcessList ($ID, $from_helpdesk) {
   global $DB, $CFG_GLPI, $LANG, $_SESSION;

   if (!Session::haveRight("ticket", CREATE)) {
      return false;
   }

    $rand = rand();
    echo "<form name=   'processmaker_form$rand' id='processmaker_form$rand' method='post' action='".Toolbox::getItemTypeFormURL("PluginProcessmakerProcessmaker")."'>";
    echo "<div class='center'><table class='tab_cadre_fixehov'>";
    echo "<tr><th colspan='2'>".$LANG['processmaker']['item']['tab']."</th></tr>";

    echo "<tr class='tab_bg_2'><td class='right'  colspan='1'>";
    echo $LANG['processmaker']['item']['selectprocess']."&nbsp;";
    echo "<input type='hidden' name='action' value='newcase'>";
    echo "<input type='hidden' name='id' value='-1'>";
    echo "<input type='hidden' name='itemtype' value='Ticket'>";
    echo "<input type='hidden' name='itilcategories_id' value='".$_REQUEST['itilcategories_id']."'>";
    echo "<input type='hidden' name='type' value='".$_REQUEST['type']."'>";
    PluginProcessmakerProcess::dropdown( array( 'value' => 0, 'entity' => $_SESSION['glpiactive_entity'], 'name' => 'plugin_processmaker_process_id' ));
    echo "</td><td class='center'>";
    echo "<input type='submit' name='additem' value='Start' class='submit'>";
    echo "</td></tr>";

    echo "</table>";
    Html::closeForm();
}


//function showFormHelpdesk($ID, $pmItem, $caseInfo, $ticket_template=false) {
//   global $DB, $CFG_GLPI;

//   if (!Ticket::canCreate()) {
//      return false;
//   }

//   if (!$ticket_template
//       && Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {

//      $opt                  = array();
//      $opt['reset']         = 'reset';
//      $opt['criteria'][0]['field']      = 55; // validation status
//      $opt['criteria'][0]['searchtype'] = 'equals';
//      $opt['criteria'][0]['value']      = CommonITILValidation::WAITING;
//      $opt['criteria'][0]['link']       = 'AND';

//      $opt['criteria'][1]['field']      = 59; // validation aprobator
//      $opt['criteria'][1]['searchtype'] = 'equals';
//      $opt['criteria'][1]['value']      = Session::getLoginUserID();
//      $opt['criteria'][1]['link']       = 'AND';

//      $url_validate = $CFG_GLPI["root_doc"]."/front/ticket.php?".Toolbox::append_params($opt,
//                                                                                        '&amp;');

//      if (TicketValidation::getNumberToValidate(Session::getLoginUserID()) > 0) {
//         echo "<a href='$url_validate' title=\"".__s('Ticket waiting for your approval')."\"
//                   alt=\"".__s('Ticket waiting for your approval')."\">".
//         __('Tickets awaiting approval')."</a><br><br>";
//      }
//   }

//   $email  = UserEmail::getDefaultForUser($ID);
//   $default_use_notif = Entity::getUsedConfig('is_notif_enable_default', $_REQUEST['entities_id'], '', 1);

//   // Set default values...
//   $default_values = array('_users_id_requester_notif'
//                                                 => array('use_notification'
//                                                           => (($email == "")?0:$default_use_notif)),
//                           'nodelegate'          => 1,
//                           '_users_id_requester' => 0,
//                           '_users_id_observer'  => array(0),
//                           '_users_id_observer_notif'
//                                                 => array('use_notification' => $default_use_notif),
//                           'name'                => '',
//                           'content'             => '',
//                           'itilcategories_id'   => 0,
//                           'locations_id'        => 0,
//                           'urgency'             => 3,

//                           'items_id'            => 0,
//                           'entities_id'         => $_REQUEST['entities_id'],
//                           'plan'                => array(),
//                           'global_validation'   => CommonITILValidation::NONE,
//                           '_add_validation'     => 0,
//                           'type'                => Entity::getUsedConfig('tickettype',
//                                                                          $_REQUEST['entities_id'],
//                                                                          '', Ticket::INCIDENT_TYPE),
//                           '_right'              => "id",
//                           '_filename'           => array(),
//                           '_tag_filename'       => array());

//   // Get default values from posted values on reload form
//   if (!$ticket_template) {
//      if (isset($_POST)) {
//         $values = Html::cleanPostForTextArea($_POST);
//      }
//   }

//   $ticket = new Ticket();
//   // Restore saved value or override with page parameter
//   if (!function_exists('restoreInput')) {
//      function restoreInput(Array $default=array()) {

//         if (isset($_SESSION['saveInput']['Ticket'])) {
//            $saved = Html::cleanPostForTextArea($_SESSION['saveInput']['Ticket']);

//            // clear saved data when restored (only need once)
//            unset($_SESSION['saveInput']['Ticket']);

//            return $saved;
//         }

//         return $default;
//      }
//   }
//   $saved = restoreInput();
//   foreach ($default_values as $name => $value) {
//      if (!isset($values[$name])) {
//         if (isset($saved[$name])) {
//            $values[$name] = $saved[$name];
//         } else {
//            $values[$name] = $value;
//         }
//      }
//   }

//   // Check category / type validity
//   if ($values['itilcategories_id']) {
//      $cat = new ITILCategory();
//      if ($cat->getFromDB($values['itilcategories_id'])) {
//         switch ($values['type']) {
//            case Ticket::INCIDENT_TYPE :
//               if (!$cat->getField('is_incident')) {
//                  $values['itilcategories_id'] = 0;
//               }
//               break;

//            case Ticket::DEMAND_TYPE :
//               if (!$cat->getField('is_request')) {
//                  $values['itilcategories_id'] = 0;
//               }
//               break;

//            default :
//               break;
//         }
//      }
//   }

//   if (!$ticket_template) {
//      echo "<form method='post' name='helpdeskform' action='".
//      $CFG_GLPI["root_doc"]."/front/tracking.injector.php' enctype='multipart/form-data'>";
//   }

//   $delegating = User::getDelegateGroupsForUser($values['entities_id']);

//   if (count($delegating)) {
//      echo "<div class='center'><table class='tab_cadre_fixe'>";
//      echo "<tr><th colspan='2'>".__('This ticket concerns me')." ";

//      $rand   = Dropdown::showYesNo("nodelegate", $values['nodelegate']);

//      $params = array('nodelegate' => '__VALUE__',
//                      'rand'       => $rand,
//                      'right'      => "delegate",
//                      '_users_id_requester'
//                                   => $values['_users_id_requester'],
//                      '_users_id_requester_notif'
//                                   => $values['_users_id_requester_notif'],
//                      'use_notification'
//                                   => $values['_users_id_requester_notif']['use_notification'],
//                      'entity_restrict'
//                                   => $_REQUEST['entities_id']);

//      Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate".$rand, "show_result".$rand,
//                                    $CFG_GLPI["root_doc"]."/ajax/dropdownDelegationUsers.php",
//                                    $params);

//      $class = 'right';
//      if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
//         echo "</th><th>".__('Check your personnal information');
//         $class = 'center';
//      }

//      echo "</th></tr>";
//      echo "<tr class='tab_bg_1'><td colspan='2' class='".$class."'>";
//      echo "<div id='show_result$rand'>";

//      $self = $ticket; // new self();
//      if ($values["_users_id_requester"] == 0) {
//         $values['_users_id_requester'] = Session::getLoginUserID();
//      } else {
//         $values['_right'] = "delegate";
//      }
//      $self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
//      echo "</div>";
//      if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
//         echo "</td><td class='center'>";
//         User::showPersonalInformation(Session::getLoginUserID());
//      }
//      echo "</td></tr>";

//      echo "</table></div>";
//      echo "<input type='hidden' name='_users_id_recipient' value='".Session::getLoginUserID()."'>";

//   } else {
//      // User as requester
//      $values['_users_id_requester'] = Session::getLoginUserID();

//      if ($CFG_GLPI['use_check_pref']) {
//         echo "<div class='center'><table class='tab_cadre_fixe'>";
//         echo "<tr><th>".__('Check your personnal information')."</th></tr>";
//         echo "<tr class='tab_bg_1'><td class='center'>";
//         User::showPersonalInformation(Session::getLoginUserID());
//         echo "</td></tr>";
//         echo "</table></div>";
//      }
//   }

//   echo "<input type='hidden' name='_from_helpdesk' value='1'>";
//   echo "<input type='hidden' name='requesttypes_id' value='".RequestType::getDefault('helpdesk').
//   "'>";

//   // Load ticket template if available :
//   $tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'],
//                                       $values['itilcategories_id'],
//                                       $_REQUEST['entities_id']);

//   // Predefined fields from template : reset them
//   if (isset($values['_predefined_fields'])) {
//      $values['_predefined_fields']
//                     = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
//   } else {
//      $values['_predefined_fields'] = array();
//   }

//   // Store predefined fields to be able not to take into account on change template
//   $predefined_fields = array();

//   if (isset($tt->predefined) && count($tt->predefined)) {
//      foreach ($tt->predefined as $predeffield => $predefvalue) {
//         if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
//            // Is always default value : not set
//            // Set if already predefined field
//            // Set if ticket template change
//            if (((count($values['_predefined_fields']) == 0)
//                 && ($values[$predeffield] == $default_values[$predeffield]))
//                || (isset($values['_predefined_fields'][$predeffield])
//                    && ($values[$predeffield] == $values['_predefined_fields'][$predeffield]))
//                || (isset($values['_tickettemplates_id'])
//                    && ($values['_tickettemplates_id'] != $tt->getID()))) {
//               $values[$predeffield]            = $predefvalue;
//               $predefined_fields[$predeffield] = $predefvalue;
//            }
//         } else { // Not defined options set as hidden field
//            echo "<input type='hidden' name='$predeffield' value='$predefvalue'>";
//         }
//      }
//      // All predefined override : add option to say predifined exists
//      if (count($predefined_fields) == 0) {
//         $predefined_fields['_all_predefined_override'] = 1;
//      }
//   } else { // No template load : reset predefined values
//      if (count($values['_predefined_fields'])) {
//         foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
//            if ($values[$predeffield] == $predefvalue) {
//               $values[$predeffield] = $default_values[$predeffield];
//            }
//         }
//      }
//   }

//   if (($CFG_GLPI['urgency_mask'] == (1<<3))
//       || $tt->isHiddenField('urgency')) {
//      // Dont show dropdown if only 1 value enabled or field is hidden
//      echo "<input type='hidden' name='urgency' value='".$values['urgency']."'>";
//   }

//   // Display predefined fields if hidden
//   if ($tt->isHiddenField('items_id')) {

//      if (!empty($values['items_id'])) {
//         foreach ($values['items_id'] as $itemtype => $items) {
//            foreach ($items as $items_id) {
//               echo "<input type='hidden' name='items_id[$itemtype][$items_id]' value='$items_id'>";
//            }
//         }
//      }
//   }
//   if ($tt->isHiddenField('locations_id')) {
//      echo "<input type='hidden' name='locations_id' value='".$values['locations_id']."'>";
//   }
//   echo "<input type='hidden' name='entities_id' value='".$_REQUEST['entities_id']."'>";
//   echo "<input type='hidden' name='processId' value='".$caseInfo->processId."'>";
//   echo "<div class='center'><table class='tab_cadre_fixe'>";

//   echo "<tr><th width='30%'>".$caseInfo->processName."</th><th>";

//   if (Session::isMultiEntitiesMode()) {
//      echo "(".Dropdown::getDropdownName("glpi_entities", $_REQUEST['entities_id']).")";
//   }
//   echo "</th></tr>";

//   echo "<tr class='tab_bg_1' style='display:none;'>";
//   echo "<td>".sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type'))."</td>";
//   echo "<td>";
//   Ticket::dropdownType('type', array('value'     => $values['type'],
//                                    'on_change' => 'this.form.submit()'));
//   echo "</td></tr>";

//   echo "<tr class='tab_bg_1' style='display:none;'>";
//   echo "<td>".sprintf(__('%1$s%2$s'), __('Category'),
//                       $tt->getMandatoryMark('itilcategories_id'))."</td>";
//   echo "<td>";

//   $condition = "`is_helpdeskvisible`='1'";
//   switch ($values['type']) {
//      case Ticket::DEMAND_TYPE :
//         $condition .= " AND `is_request`='1'";
//         break;

//      default: // Ticket::INCIDENT_TYPE :
//         $condition .= " AND `is_incident`='1'";
//   }
//   $opt = array('value'     => $values['itilcategories_id'],
//                'condition' => $condition,
//                'entity'    => $_REQUEST['entities_id'],
//                'on_change' => 'this.form.submit()');

//   if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
//      $opt['display_emptychoice'] = false;
//   }

//   ITILCategory::dropdown($opt);
//   echo "</td></tr>";

//   if ($CFG_GLPI['urgency_mask'] != (1<<3)) {
//      if (!$tt->isHiddenField('urgency')) {
//         echo "<tr class='tab_bg_1'>";
//         echo "<td>".sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')).
//         "</td>";
//         echo "<td>";
//         Ticket::dropdownUrgency(array('value' => $values["urgency"]));
//         echo "</td></tr>";
//      }
//   }

//   if (empty($delegating)
//       && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
//      echo "<tr class='tab_bg_1'>";
//      echo "<td>".__('Inform me about the actions taken')."</td>";
//      echo "<td>";
//      if ($values["_users_id_requester"] == 0) {
//         $values['_users_id_requester'] = Session::getLoginUserID();
//      }
//      $_POST['value']            = $values['_users_id_requester'];
//      $_POST['field']            = '_users_id_requester_notif';
//      $_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
//      include (GLPI_ROOT."/ajax/uemailUpdate.php");

//      echo "</td></tr>";
//   }
//   if (($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0)
//       && (count($_SESSION["glpiactiveprofile"]["helpdesk_item_type"]))) {
//      if (!$tt->isHiddenField('itemtype')) {
//         echo "<tr class='tab_bg_1' style='display:none;'>";
//         echo "<td>".sprintf(__('%1$s%2$s'), __('Hardware type'),
//                             $tt->getMandatoryMark('items_id'))."</td>";
//         echo "<td>";

//         $values['_canupdate'] = Session::haveRight('ticket', CREATE);
//         Item_Ticket::itemAddForm($ticket, $values);
//         echo "</td></tr>";
//      }
//   }

//   if (!$tt->isHiddenField('locations_id')) {
//      echo "<tr class='tab_bg_1' style='display:none;'><td>";
//      printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
//      echo "</td><td>";
//      Location::dropdown(array('value'  => $values["locations_id"]));
//      echo "</td></tr>";
//   }

//   if (!$tt->isHiddenField('_users_id_observer')
//       || $tt->isPredefinedField('_users_id_observer')) {
//      echo "<tr class='tab_bg_1'>";
//      echo "<td>".sprintf(__('%1$s%2$s'), _n('Watcher', 'Watchers', 2),
//                          $tt->getMandatoryMark('_users_id_observer'))."</td>";
//      echo "<td>";
//      $values['_right'] = "groups";

//      if (!$tt->isHiddenField('_users_id_observer')) {
//         // Observer

//         if ($tt->isPredefinedField('_users_id_observer')
//            && !is_array($values['_users_id_observer'])) {

//            //convert predefined value to array
//            $values['_users_id_observer'] = array($values['_users_id_observer']);
//            $values['_users_id_observer_notif']['use_notification'] =
//               array($values['_users_id_observer_notif']['use_notification']);

//            // add new line to permit adding more observers
//            $values['_users_id_observer'][1] = 0;
//            $values['_users_id_observer_notif']['use_notification'][1] = 1;
//         }

//         echo "<div class='actor_single first-actor'>";
//         if (isset($values['_users_id_observer'])) {
//            $observers = $values['_users_id_observer'];
//            foreach ($observers as $index_observer => $observer) {
//               $options = array_merge($values, array('_user_index' => $index_observer));
//               Ticket::showFormHelpdeskObserver($options);
//            }
//         }
//         echo "</div>";

//      } else { // predefined value
//         if (isset($values["_users_id_observer"]) && $values["_users_id_observer"]) {
//            echo Ticket::getActorIcon('user', CommonITILActor::OBSERVER)."&nbsp;";
//            echo Dropdown::getDropdownName("glpi_users", $values["_users_id_observer"]);
//            echo "<input type='hidden' name='_users_id_observer' value=\"".
//            $values["_users_id_observer"]."\">";

//         }
//      }
//      echo "</td></tr>";
//   }

//   if (!$tt->isHiddenField('name')
//       || $tt->isPredefinedField('name')) {
//      echo "<tr class='tab_bg_1' style='display:none;'>";
//      echo "<td>".sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'))."<td>";
//      if (!$tt->isHiddenField('name')) {
//         echo "<input type='text' maxlength='250' size='80' name='name'
//                       value=\"".$values['name']."\">";
//      } else {
//         echo $values['name'];
//         echo "<input type='hidden' name='name' value=\"".$values['name']."\">";
//      }
//      echo "</td></tr>";
//   }

//   if (!$tt->isHiddenField('content')
//       || $tt->isPredefinedField('content')) {
//      echo "<tr class='tab_bg_1' style='display:none;'>";
//      echo "<td>".sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')).
//      "</td><td>";
//      $rand      = mt_rand();
//      $rand_text = mt_rand();

//      $cols       = 90;
//      $rows       = 6;
//      $content_id = "content$rand";

//      //if (method_exists('Html', 'setSimpleTextContent')) {
//      //   // in GLPI 9.2
//      //   $values["content"] = Html::setSimpleTextContent($values["content"]);
//      //} else {
//         $values["content"] = $ticket->setSimpleTextContent($values["content"]);
//      //}

//      echo "<div id='content$rand_text'>";
//      echo "<textarea id='$content_id' name='content' cols='$cols' rows='$rows'>".
//      $values['content']."</textarea></div>";
//      echo "</td></tr>";
//   }

//   echo "<tr class='tab_bg_1'>";
//   echo "<td class='center' colspan='2'>";
//   $rand = rand();
//   $pmCaseUser = $caseInfo->currentUsers[0]; // by default
//   $paramsURL = "DEL_INDEX=".$pmCaseUser->delIndex."&action=".$caseInfo->caseStatus;
//   echo "<iframe onload='onLoadFrame( event, \"".$caseInfo->caseId."\", ".$pmCaseUser->delIndex.", ".$caseInfo->caseNumber.", \"".$caseInfo->processName."\") ;'  id='caseiframe' width=100% style='border:none;' src='".$pmItem->serverURL."/cases/cases_Open?sid=". $_SESSION["pluginprocessmaker"]["session"]["id"]."&APP_UID=".$caseInfo->caseId."&".$paramsURL."&rand=$rand&glpi_domain={$pmItem->config->fields['domain']}' ></iframe>";
//   echo "</td></tr>";

//   // File upload system
//   $width = '100%';
//   if ($CFG_GLPI['use_rich_text']) {
//      $width = '50%';
//   }
//   echo "<tr class='tab_bg_1'>";
//   echo "<td class='top'>".sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
//   DocumentType::showAvailableTypesLink();
//   echo "</td>";
//   echo "<td class='top'>";
//   echo "<div id='fileupload_info'></div>";
//   echo "</td>";
//   echo "</tr>";

//   echo "<tr class='tab_bg_1'>";
//   echo "<td colspan='2'>";
//   echo "<table width='100%'><tr>";
//   echo "<td width='$width '>";

//   echo Html::file(array('multiple' => true,
//                         'values' => array('filename' => $values['_filename'],
//                                           'tag' => $values['_tag_filename'])
//                  ));
//   //       "<div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
//   echo "</td>";
//   if ($CFG_GLPI['use_rich_text']) {
//      echo "<td width='$width '>";
//      if (!isset($rand)) {
//         $rand = mt_rand();
//      }

//      echo Html::initImagePasteSystem($content_id, $rand);
//      echo "</td>";
//   }
//   echo "</tr></table>";

//   echo "</td>";
//   echo "</tr>";

//   if (!$ticket_template) {
//      echo "<tr class='tab_bg_1' style='display:none;'>";
//      echo "<td colspan='2' class='center'>";

//      if ($tt->isField('id') && ($tt->fields['id'] > 0)) {
//         echo "<input type='hidden' name='_tickettemplates_id' value='".$tt->fields['id']."'>";
//         echo "<input type='hidden' name='_predefined_fields'
//                   value=\"".Toolbox::prepareArrayForInput($predefined_fields)."\">";
//      }
//      echo "<input type='submit' name='add' value=\"".__s('Submit message')."\" class='submit'>";
//      echo "</td></tr>";
//   }

//   echo "</table></div>";
//   if (!$ticket_template) {
//      Html::closeForm();
//   }
//}




function processMakerShowCase( $ID, $from_helpdesk ) {
   global $CFG_GLPI;

   $pmItem = new PluginProcessmakerProcessmaker( );
   $pmItem->login( );

    $caseInfo = $pmItem->getCaseInfo( $_REQUEST['case_id'] );
   if ($caseInfo->status_code == 0) {
      // case is created
      // Must show it...

      $rand = rand();

      echo "<script type='text/javascript' src='".$CFG_GLPI["root_doc"]."/plugins/processmaker/js/cases.helpdesk.js?rand=$rand'></script>";

      $tkt = new Ticket;

      // to get the HTML code for the helpdesk form
      $saved_ob_level = ob_get_level();
      ob_start();

      // as showFormHelpdesk uses $_POST, we must set it
      $_POST = $_REQUEST;
      $tkt->showFormHelpdesk($ID);
      $buffer = ob_get_clean();

      // 9.1 only: hack to fix an issue with the initEditorSystem which calls scriptStart without calling scriptEnd
      if (ob_get_level() > $saved_ob_level) {
         $buffer = ob_get_clean().$buffer;
      }

      //echo $buffer;
      //return;

      // to change this HTML code
      $dom = new DOMDocument();
      $dom->loadHTML($buffer, LIBXML_HTML_NOIMPLIED | LIBXML_HTML_NODEFDTD | LIBXML_NOXMLDECL);
      $xpath = new DOMXPath($dom);

      // hide some fields
      $list = [ 'name', 'type', 'locations_id', 'itilcategories_id', 'items_id', 'add' ] ;
      $xpath_str = '//*[@name="'.implode( '"]/ancestor::tr[1] | //*[@name="', $list ).'"]/ancestor::tr[1]';
      $res = $xpath->query($xpath_str);
      foreach($res as $elt) {
         $elt->setAttribute( 'style', 'display:none;');
      }

      // special case for content textarea which is in the same tr than the file upload
      $res = $xpath->query('//*[@name="content"]/ancestor::div[1] | //*[@name="content"]/ancestor::tr[1]/td[1]');
      foreach($res as $elt) {
         $elt->setAttribute( 'style', 'display:none;');
      }

      $res = $xpath->query('//*[@name="content"]/ancestor::td[1]');
      foreach($res as $elt) {
         // there should be only one td
         $elt->setAttribute( 'colspan', '2');
      }

      //$res = $xpath->query('//*[@name="content"]/ancestor::tr[1]');
      $res = $xpath->query('//*[@name="add"]/ancestor::tr[@class="tab_bg_1"]/preceding-sibling::tr[1]');
      $table = $xpath->query('//*[@name="add"]/ancestor::table[1]');

      $tr = $table->item(0)->insertBefore(new DOMElement('tr'), $res->item(0));
      //$tr = $table->item(0)->appendChild(new DOMElement('tr'));

      $td = $tr->appendChild(new DOMElement('td'));
      $td->setAttribute('colspan', '2');

      $iframe = $td->appendChild(new DOMElement('iframe'));

      $pmCaseUser = $caseInfo->currentUsers[0]; // by default
      $paramsURL = "DEL_INDEX={$pmCaseUser->delIndex}&action={$caseInfo->caseStatus}";

      $iframe->setAttribute('id', 'caseiframe' ) ;
      $iframe->setAttribute('onload', "onLoadFrame( event, '{$caseInfo->caseId}', {$pmCaseUser->delIndex}, {$caseInfo->caseNumber}, '{$caseInfo->processName}') ;" ) ;
      $iframe->setAttribute('width', '100%' ) ;
      $iframe->setAttribute('style', 'border:none;' ) ;
      $iframe->setAttribute('src', "{$pmItem->serverURL}/cases/cases_Open?sid={$_SESSION["pluginprocessmaker"]["session"]["id"]}&APP_UID={$caseInfo->caseId}&{$paramsURL}&rand=$rand&glpi_domain={$pmItem->config->fields['domain']}" ) ;

      // set the width and the title of the  first table th
      $th = $xpath->query('//*[@name="add"]/ancestor::table[1]/*/th[1]');
      $th->item(0)->setAttribute('width', '30%');
      $th->item(0)->nodeValue = $caseInfo->processName;

      $buffer = $dom->saveHTML();

      echo $buffer;
      //showFormHelpdesk($ID, $pmItem, $caseInfo);
   }

}


function in_array_recursive($needle, $haystack) {

   $it = new RecursiveIteratorIterator(new RecursiveArrayIterator($haystack));

   foreach ($it AS $element) {
      if ($element == $needle) {
         return true;
      }
   }

   return false;
}


//// redirect if no create ticket right
//if (!Session::haveRight('ticket', CREATE )) {
//    if (Session::haveRight('observe_ticket', 1) || Session::haveRight('validate_ticket', 1)) {
//        Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");
//    } else if (Session::haveRight('reservation_helpdesk', 1)) {
//        Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");
//    } else if (Session::haveRight('faq', READ)) {
//        Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
//    }
//}

//Session::checkHelpdeskAccess();

//Html::helpHeader($LANG['job'][13], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);


// Change profile system
if (isset($_POST['newprofile'])) {
   if (isset($_SESSION["glpiprofiles"][$_POST['newprofile']])) {
      Session::changeProfile($_POST['newprofile']);

      if ($_SESSION["glpiactiveprofile"]["interface"] == "central") {
         Html::redirect($CFG_GLPI['root_doc']."/front/central.php");
      } else {
         Html::redirect($_SERVER['PHP_SELF']);
      }

   } else {
      Html::redirect(preg_replace("/entities_id=.*/", "", $_SERVER['HTTP_REFERER']));
   }
}

// Manage entity change
if (isset($_GET["active_entity"])) {
   if (!isset($_GET["is_recursive"])) {
      $_GET["is_recursive"] = 0;
   }
   if (Session::changeActiveEntities($_GET["active_entity"], $_GET["is_recursive"])) {
      if ($_GET["active_entity"] == $_SESSION["glpiactive_entity"]) {
         Html::redirect(preg_replace("/entities_id.*/", "", $_SERVER['HTTP_REFERER']));
      }
   }
}

// Redirect management
if (isset($_GET["redirect"])) {
   Toolbox::manageRedirect($_GET["redirect"]);
}

// redirect if no create ticket right
if (!Session::haveRight('ticket', CREATE)
    && !Session::haveRight('reminder_public', READ)
    && !Session::haveRight("rssfeed_public", READ)) {

   if (Session::haveRight('followup', TicketFollowup::SEEPUBLIC)
        || Session::haveRight('task', TicketTask::SEEPUBLIC)
    || Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST,
                                                       TicketValidation::VALIDATEINCIDENT))) {
      Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");

   } else if (Session::haveRight('reservation', ReservationItem::RESERVEANITEM)) {
      Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");

   } else if (Session::haveRight('knowbase', KnowbaseItem::READFAQ)) {
      Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
   }
}

Session::checkHelpdeskAccess();

Html::helpHeader(__('New ticket'), $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);


if (isset($_REQUEST['case_id'])) {
   $query = "SELECT * FROM glpi_plugin_processmaker_cases WHERE id='".$_REQUEST['case_id']."'";
   $res = $DB->query( $query );
   if ($DB->numrows( $res )) { // a ticket already exists for this case, then show new cases
      processMakerShowProcessList(Session::getLoginUserID(), 1);
   } else {
      // before showing the case, we must check the rights for this user to view it, if entity has been changed in the meanwhile
      // and must check if entity of the ticket is in the tree of authorized entities for current profile
      $processList = PluginProcessmakerProcessmaker::getProcessesWithCategoryAndProfile( $_REQUEST["itilcategories_id"], $_REQUEST["type"], $_SESSION['glpiactiveprofile']['id'], $_REQUEST['entities_id'] );
      if (in_array( $_REQUEST['entities_id'], $_SESSION['glpiactiveentities']) && in_array_recursive( $_REQUEST['process_id'], $processList )) {
         processMakerShowCase(Session::getLoginUserID(), 1);
      } else {
         Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
      }

   }
} else {
   processMakerShowProcessList(Session::getLoginUserID(), 1);
}

Html::helpFooter();