fernando/tomolino-processmaker
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tomolino-processmaker/front/processmaker.helpdesk.form.php

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2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
<?php
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
include_once ("../../../inc/includes.php");
//include_once '../inc/processmaker.class.php' ;
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
function processMakerShowProcessList ($ID, $from_helpdesk) {
global $DB, $CFG_GLPI, $LANG, $_SESSION ;
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
if (!Session::haveRight("ticket",CREATE)) {
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
return false;
}
$rand = rand();
echo "<form name= 'processmaker_form$rand' id='processmaker_form$rand' method='post' action='".Toolbox::getItemTypeFormURL("PluginProcessmakerProcessmaker")."'>";
echo "<div class='center'><table class='tab_cadre_fixehov'>";
echo "<tr><th colspan='2'>".$LANG['processmaker']['item']['tab']."</th></tr>";
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
echo "<tr class='tab_bg_2'><td class='right' colspan='1'>";
echo $LANG['processmaker']['item']['selectprocess']."&nbsp;";
echo "<input type='hidden' name='action' value='newcase'>";
echo "<input type='hidden' name='id' value='-1'>";
echo "<input type='hidden' name='itemtype' value='Ticket'>";
RC1
2017-02-28 13:56:37 +01:00
echo "<input type='hidden' name='itilcategories_id' value='".$_REQUEST['itilcategories_id']."'>";
echo "<input type='hidden' name='type' value='".$_REQUEST['type']."'>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
// Dropdown::show('PluginProcessmakerProcessmaker', array( 'name' => 'plugin_processmaker_process_id', 'condition' => "is_active=1 and is_helpdeskvisible=1")); // condition is used to prevent start of none-active and none-helpdesk-visible cases
RC1
2017-02-28 13:56:37 +01:00
PluginProcessmakerProcess::dropdown( array( 'value' => 0, 'entity' => $_SESSION['glpiactive_entity'], 'name' => 'plugin_processmaker_process_id' ));
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
echo "</td><td class='center'>";
echo "<input type='submit' name='additem' value='Start' class='submit'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
}
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
///**
//* Print the helpdesk form
//*
//* @param $ID int : ID of the user who want to display the Helpdesk
//* @param $ticket_template int : ID ticket template for preview : false if not used for preview
//*
//* @return nothing (print the helpdesk)
//**/
//function showFormHelpdeskbak($ID, $pmItem, $caseInfo, $ticket_template=false) {
// global $DB, $CFG_GLPI, $LANG;
// if (!Session::haveRight("ticket", CREATE)) {
// return false;
// }
// $query = "SELECT `realname`, `firstname`, `name`
// FROM `glpi_users`
// WHERE `id` = '$ID'";
// $result = $DB->query($query);
// $email = UserEmail::getDefaultForUser($ID);
// // Set default values...
// $default_values = array('_users_id_requester_notif' => array('use_notification' => ($email==""?0:1),
// 'alternative_email' => ''),
// 'nodelegate' => 1,
// '_users_id_requester' => 0,
// 'name' => '',
// 'content' => '',
// 'itilcategories_id' => 0,
// 'urgency' => 3,
// 'itemtype' => '',
// 'entities_id' => $_SESSION['glpiactive_entity'],
// 'items_id' => 0,
// 'plan' => array(),
// 'global_validation' => 'none',
// 'due_date' => 'NULL',
// 'slas_id' => 0,
// '_add_validation' => 0,
// 'type' => 1,
// '_right' => "id");
// if (!$ticket_template) {
// $options = $_REQUEST;
// }
// // Restore saved value or override with page parameter
// foreach ($default_values as $name => $value) {
// if (!isset($options[$name])) {
// if (isset($_SESSION["helpdeskSaved"][$name])) {
// $options[$name] = $_SESSION["helpdeskSaved"][$name];
// } else {
// $options[$name] = $value;
// }
// }
// }
// // Clean text fields
// $options['name'] = stripslashes($options['name']);
// $options['content'] = Html::cleanPostForTextArea($options['content']);
// if (!$ticket_template) {
// echo "<form method='post' name='helpdeskform' action='".
// $CFG_GLPI["root_doc"]."/front/tracking.injector.php' enctype='multipart/form-data'>";
// }
// $delegating = User::getDelegateGroupsForUser($options['entities_id']);
// if (count($delegating)) {
// echo "<div class='center'><table class='tab_cadre_fixe'>";
// echo "<tr><th colspan='2'>".$LANG['job'][69]."&nbsp;:&nbsp;";
// $rand = Dropdown::showYesNo("nodelegate", $options['nodelegate']);
// $params = array ('nodelegate' => '__VALUE__',
// 'rand' => $rand,
// 'right' => "delegate",
// '_users_id_requester'
// => $options['_users_id_requester'],
// '_users_id_requester_notif'
// => $options['_users_id_requester_notif'],
// 'use_notification'
// => $options['_users_id_requester_notif']['use_notification'],
// 'entity_restrict'
// => $_SESSION["glpiactive_entity"]);
// Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate".$rand, "show_result".$rand,
// $CFG_GLPI["root_doc"]."/ajax/dropdownDelegationUsers.php",
// $params);
// echo "</th></tr>";
// echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
// echo "<div id='show_result$rand'>";
// $self = new Ticket();
// if ($options["_users_id_requester"] == 0) {
// $options['_users_id_requester'] = Session::getLoginUserID();
// } else {
// $options['_right'] = "delegate";
// }
// $self->showActorAddFormOnCreate(Ticket::REQUESTER, $options);
// echo "</div>";
// echo "</td></tr>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</table></div>";
// echo "<input type='hidden' name='_users_id_recipient' value='".Session::getLoginUserID()."'>";
// }
// echo "<input type='hidden' name='_from_helpdesk' value='1'>";
// echo "<input type='hidden' name='requesttypes_id' value='".RequestType::getDefault('helpdesk').
// "'>";
// // Load ticket template if available :
// $tt = new TicketTemplate();
// // First load default entity one
// if ($template_id = EntityData::getUsedConfig('tickettemplates_id', $_SESSION["glpiactive_entity"])) {
// // with type and categ
// $tt->getFromDBWithDatas($template_id, true);
// }
// $field = '';
// if ($options['type'] && $options['itilcategories_id']) {
// $categ = new ITILCategory();
// if ($categ->getFromDB($options['itilcategories_id'])) {
// switch ($options['type']) {
// case Ticket::INCIDENT_TYPE :
// $field = 'tickettemplates_id_incident';
// break;
// case Ticket::DEMAND_TYPE :
// $field = 'tickettemplates_id_demand';
// break;
// }
// if (!empty($field) && $categ->fields[$field]) {
// // without type and categ
// $tt->getFromDBWithDatas($categ->fields[$field], false);
// }
// }
// }
// if ($ticket_template) {
// // with type and categ
// $tt->getFromDBWithDatas($ticket_template, true);
// }
// // Predefined fields from template : reset them
// if (isset($options['_predefined_fields'])) {
// $options['_predefined_fields']
// = unserialize(rawurldecode(stripslashes($options['_predefined_fields'])));
// } else {
// $options['_predefined_fields'] = array();
// }
// // Store predefined fields to be able not to take into account on change template
// $predefined_fields = array();
// if (isset($tt->predefined) && count($tt->predefined)) {
// foreach ($tt->predefined as $predeffield => $predefvalue) {
// if (isset($options[$predeffield]) && isset($default_values[$predeffield])) {
// // Is always default value : not set
// // Set if already predefined field
// // Set if ticket template change
// if ($options[$predeffield] == $default_values[$predeffield]
// || (isset($options['_predefined_fields'][$predeffield])
// && $options[$predeffield] == $options['_predefined_fields'][$predeffield])
// || (isset($options['_tickettemplates_id'])
// && $options['_tickettemplates_id'] != $tt->getID())) {
// $options[$predeffield] = $predefvalue;
// $predefined_fields[$predeffield] = $predefvalue;
// }
// } else { // Not defined options set as hidden field
// echo "<input type='hidden' name='$predeffield' value='$predefvalue'>";
// }
// }
// } else { // No template load : reset predefined values
// if (count($options['_predefined_fields'])) {
// foreach ($options['_predefined_fields'] as $predeffield => $predefvalue) {
// if ($options[$predeffield] == $predefvalue) {
// $options[$predeffield] = $default_values[$predeffield];
// }
// }
// }
// }
// unset($_SESSION["helpdeskSaved"]);
// if ($CFG_GLPI['urgency_mask']==(1<<3) || $tt->isHiddenField('urgency')) {
// // Dont show dropdown if only 1 value enabled or field is hidden
// echo "<input type='hidden' name='urgency' value='".$options['urgency']."'>";
// }
// // Display predefined fields if hidden
// if ($tt->isHiddenField('itemtype')) {
// echo "<input type='hidden' name='itemtype' value='".$options['itemtype']."'>";
// echo "<input type='hidden' name='items_id' value='".$options['items_id']."'>";
// }
// echo "<input type='hidden' name='entities_id' value='".$_SESSION["glpiactive_entity"]."'>";
// echo "<div class='center'><table class='tab_cadre_fixe'>";
// echo "<tr><th colspan='2'>".$caseInfo->processName."&nbsp;:&nbsp;";
// if (Session::isMultiEntitiesMode()) {
// echo "&nbsp;(".Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]).")";
// }
// echo "</th></tr>";
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".$LANG['common'][17]."&nbsp;:".$tt->getMandatoryMark('type')."</td>";
// echo "<td>";
// Ticket::dropdownType('type', array('value' => $options['type'],
// 'on_change' => 'submit()'));
// echo "</td></tr>";
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".$LANG['common'][36]."&nbsp;:";
// echo $tt->getMandatoryMark('itilcategories_id');
// echo "</td><td>";
// $condition = "`is_helpdeskvisible`='1'";
// switch ($options['type']) {
// case Ticket::DEMAND_TYPE :
// $condition .= " AND `is_request`='1'";
// break;
// default: // Ticket::INCIDENT_TYPE :
// $condition .= " AND `is_incident`='1'";
// }
// $opt = array('value' => $options['itilcategories_id'],
// 'condition' => $condition,
// 'on_change' => 'submit()');
// if ($options['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
// $opt['display_emptychoice'] = false;
// }
// Dropdown::show('ITILCategory', $opt);
// echo "</td></tr>";
// if ($CFG_GLPI['urgency_mask']!=(1<<3)) {
// if (!$tt->isHiddenField('urgency')) {
// echo "<tr class='tab_bg_1'>";
// echo "<td>".$LANG['joblist'][29]."&nbsp;:".$tt->getMandatoryMark('urgency')."</td>";
// echo "<td>";
// Ticket::dropdownUrgency("urgency", $options['urgency']);
// echo "</td></tr>";
// }
// }
// if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
// echo "<tr class='tab_bg_1'>";
// echo "<td>".$LANG['help'][8]."&nbsp;:&nbsp;</td>";
// echo "<td>";
// if ($options["_users_id_requester"] == 0) {
// $options['_users_id_requester'] = Session::getLoginUserID();
// }
// $_REQUEST['value'] = $options['_users_id_requester'];
// $_REQUEST['field'] = '_users_id_requester_notif';
// $_REQUEST['use_notification'] = $options['_users_id_requester_notif']['use_notification'];
// include (GLPI_ROOT."/ajax/uemailUpdate.php");
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</td></tr>";
// }
// if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
// if (!$tt->isHiddenField('itemtype')) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".$LANG['help'][24]."&nbsp;: ".$tt->getMandatoryMark('itemtype')."</td>";
// echo "<td>";
// Ticket::dropdownMyDevices($options['_users_id_requester'], $_SESSION["glpiactive_entity"],
// $options['itemtype'], $options['items_id']);
// Ticket::dropdownAllDevices("itemtype", $options['itemtype'], $options['items_id'], 0, $options['_users_id_requester'],
// $_SESSION["glpiactive_entity"]);
// echo "<span id='item_ticket_selection_information'></span>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</td></tr>";
// }
// }
// if (!$tt->isHiddenField('name')
// || $tt->isPredefinedField('name')) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".$LANG['common'][57]."&nbsp;:".
// $tt->getMandatoryMark('name')."</td>";
// echo "<td><input type='text' maxlength='250' size='80' name='name'
// value=\"".$options['name']."\"></td></tr>";
// }
// if (!$tt->isHiddenField('content')
// || $tt->isPredefinedField('content')) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".$LANG['joblist'][6]."&nbsp;:".
// $tt->getMandatoryMark('content')."</td>";
// echo "<td><textarea name='content' cols='80' rows='14'>".$options['content']."</textarea>";
// echo "</td></tr>";
// }
// echo "<tr class='tab_bg_1'>";
// echo "<th class='center' colspan=2>&nbsp;";
// echo "</th></tr>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "<tr class='tab_bg_1'>";
// echo "<td class='center' colspan=2>";
// $rand = rand();
// $pmCaseUser = $caseInfo->currentUsers[0] ; // by default
// $paramsURL = "DEL_INDEX=".$pmCaseUser->delIndex."&action=".$caseInfo->caseStatus ;
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "<iframe onload='onLoadFrame( event, \"".$caseInfo->caseId."\", ".$pmCaseUser->delIndex.", ".$caseInfo->caseNumber.", \"".$caseInfo->processName."\") ;' id='caseiframe' width=100% style='border:none;' src='".$pmItem->serverURL."/cases/cases_Open?sid=". $_SESSION["pluginprocessmaker"]["session"]["id"]."&APP_UID=".$caseInfo->caseId."&".$paramsURL."&rand=$rand' ></iframe>";
// echo "</td></tr>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "<tr><th colspan='2'>&nbsp;";
// echo "</th></tr>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "<tr class='tab_bg_1'>";
// echo "<td>".$LANG['document'][2]." (".Document::getMaxUploadSize().")&nbsp;:&nbsp;";
// echo "<img src='".$CFG_GLPI["root_doc"]."/pics/aide.png' class='pointer' alt='".
// $LANG['central'][7]."' onclick=\"window.open('".$CFG_GLPI["root_doc"].
// "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "&nbsp;";
// Ticket::showDocumentAddButton(60);
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</td>";
// echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</td></tr>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// if (!$ticket_template) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td colspan='2' class='center'>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// if ($tt->isField('id') && $tt->fields['id'] > 0) {
// echo "<input type='hidden' name='_tickettemplates_id' value='".$tt->fields['id']."'>";
// echo "<input type='hidden' name='_predefined_fields'
// value=\"".rawurlencode(serialize($predefined_fields))."\">";
// }
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "<input type='submit' name='add' value=\"".$LANG['help'][14]."\" class='submit'>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</td></tr>";
// }
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</table></div>";
// if (!$ticket_template) {
// Html::closeForm();
// }
//}
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
/**
* Print the helpdesk form
*
* @param $ID integer ID of the user who want to display the Helpdesk
* @param $ticket_template boolean ticket template for preview : false if not used for preview
* (false by default)
*
* @return nothing (print the helpdesk)
**/
//function showFormHelpdesk($ID, $pmItem, $caseInfo, $ticket_template=false) {
// global $DB, $CFG_GLPI;
// if (!Ticket::canCreate()) {
// return false;
// }
// if (!$ticket_template
// && Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {
// $opt = array();
// $opt['reset'] = 'reset';
// $opt['criteria'][0]['field'] = 55; // validation status
// $opt['criteria'][0]['searchtype'] = 'equals';
// $opt['criteria'][0]['value'] = CommonITILValidation::WAITING;
// $opt['criteria'][0]['link'] = 'AND';
// $opt['criteria'][1]['field'] = 59; // validation aprobator
// $opt['criteria'][1]['searchtype'] = 'equals';
// $opt['criteria'][1]['value'] = Session::getLoginUserID();
// $opt['criteria'][1]['link'] = 'AND';
// $url_validate = $CFG_GLPI["root_doc"]."/front/ticket.php?".Toolbox::append_params($opt,
// '&amp;');
// if (TicketValidation::getNumberToValidate(Session::getLoginUserID()) > 0) {
// echo "<a href='$url_validate' title=\"".__s('Ticket waiting for your approval')."\"
// alt=\"".__s('Ticket waiting for your approval')."\">".
// __('Tickets awaiting approval')."</a><br><br>";
// }
// }
// $query = "SELECT `realname`, `firstname`, `name`
// FROM `glpi_users`
// WHERE `id` = '$ID'";
// $result = $DB->query($query);
// $email = UserEmail::getDefaultForUser($ID);
// $default_use_notif = Entity::getUsedConfig('is_notif_enable_default', $_SESSION['glpiactive_entity'], '', 1);
// // Set default values...
// $default_values = array('_users_id_requester_notif'
// => array('use_notification'
// => (($email == "")?0:$default_use_notif)),
// 'nodelegate' => 1,
// '_users_id_requester' => 0,
// '_users_id_observer' => 0,
// '_users_id_observer_notif'
// => array('use_notification' => $default_use_notif),
// 'name' => '',
// 'content' => '',
// 'itilcategories_id' => 0,
// 'locations_id' => 0,
// 'urgency' => 3,
// 'itemtype' => '',
// 'items_id' => 0,
// 'entities_id' => $_SESSION['glpiactive_entity'],
// 'plan' => array(),
// 'global_validation' => CommonITILValidation::NONE,
// '_add_validation' => 0,
// 'type' => Entity::getUsedConfig('tickettype',
// $_SESSION['glpiactive_entity'],
// '', Ticket::INCIDENT_TYPE),
// '_right' => "id",
// '_filename' => array(),
// '_tag_filename' => array());
// // Get default values from posted values on reload form
// if (!$ticket_template) {
// if (isset($_POST)) {
// $values = Html::cleanPostForTextArea($_POST);
// }
// }
// $ticket = new Ticket();
// // Restore saved value or override with page parameter
// if( !function_exists('restoreInput') ) {
// function restoreInput(Array $default=array()) {
// if (isset($_SESSION['saveInput']['Ticket'])) {
// $saved = Html::cleanPostForTextArea($_SESSION['saveInput']['Ticket']);
// // clear saved data when restored (only need once)
// unset($_SESSION['saveInput']['Ticket']);
// return $saved;
// }
// return $default;
// }
// }
// $saved = restoreInput();
// foreach ($default_values as $name => $value) {
// if (!isset($values[$name])) {
// if (isset($saved[$name])) {
// $values[$name] = $saved[$name];
// } else {
// $values[$name] = $value;
// }
// }
// }
// if (!$ticket_template) {
// echo "<form method='post' name='helpdeskform' action='".
// $CFG_GLPI["root_doc"]."/front/tracking.injector.php' enctype='multipart/form-data'>";
// }
// $delegating = User::getDelegateGroupsForUser($values['entities_id']);
// if (count($delegating)) {
// echo "<div class='center'><table class='tab_cadre_fixe'>";
// echo "<tr><th colspan='2'>".__('This ticket concerns me')." ";
// $rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
// $params = array('nodelegate' => '__VALUE__',
// 'rand' => $rand,
// 'right' => "delegate",
// '_users_id_requester'
// => $values['_users_id_requester'],
// '_users_id_requester_notif'
// => $values['_users_id_requester_notif'],
// 'use_notification'
// => $values['_users_id_requester_notif']['use_notification'],
// 'entity_restrict'
// => $_SESSION["glpiactive_entity"]);
// Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate".$rand, "show_result".$rand,
// $CFG_GLPI["root_doc"]."/ajax/dropdownDelegationUsers.php",
// $params);
// $class = 'right';
// if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
// echo "</th><th>".__('Check your personnal information');
// $class = 'center';
// }
// echo "</th></tr>";
// echo "<tr class='tab_bg_1'><td colspan='2' class='".$class."'>";
// echo "<div id='show_result$rand'>";
// $self = $ticket;
// if ($values["_users_id_requester"] == 0) {
// $values['_users_id_requester'] = Session::getLoginUserID();
// } else {
// $values['_right'] = "delegate";
// }
// $self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
// echo "</div>";
// if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
// echo "</td><td class='center'>";
// User::showPersonalInformation(Session::getLoginUserID());
// }
// echo "</td></tr>";
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</table></div>";
// echo "<input type='hidden' name='_users_id_recipient' value='".Session::getLoginUserID()."'>";
// } else {
// // User as requester
// $values['_users_id_requester'] = Session::getLoginUserID();
// if ($CFG_GLPI['use_check_pref']) {
// echo "<div class='center'><table class='tab_cadre_fixe'>";
// echo "<tr><th>".__('Check your personnal information')."</th></tr>";
// echo "<tr class='tab_bg_1'><td class='center'>";
// User::showPersonalInformation(Session::getLoginUserID());
// echo "</td></tr>";
// echo "</table></div>";
// }
// }
// echo "<input type='hidden' name='_from_helpdesk' value='1'>";
// echo "<input type='hidden' name='requesttypes_id' value='".RequestType::getDefault('helpdesk').
// "'>";
// // Load ticket template if available :
// $tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'],
// $values['itilcategories_id'],
// $_SESSION["glpiactive_entity"]);
// // Predefined fields from template : reset them
// if (isset($values['_predefined_fields'])) {
// $values['_predefined_fields']
// = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
// } else {
// $values['_predefined_fields'] = array();
// }
// // Store predefined fields to be able not to take into account on change template
// $predefined_fields = array();
// if (isset($tt->predefined) && count($tt->predefined)) {
// foreach ($tt->predefined as $predeffield => $predefvalue) {
// if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// // Is always default value : not set
// // Set if already predefined field
// // Set if ticket template change
// if (((count($values['_predefined_fields']) == 0)
// && ($values[$predeffield] == $default_values[$predeffield]))
// || (isset($values['_predefined_fields'][$predeffield])
// && ($values[$predeffield] == $values['_predefined_fields'][$predeffield]))
// || (isset($values['_tickettemplates_id'])
// && ($values['_tickettemplates_id'] != $tt->getID()))) {
// $values[$predeffield] = $predefvalue;
// $predefined_fields[$predeffield] = $predefvalue;
// }
// } else { // Not defined options set as hidden field
// echo "<input type='hidden' name='$predeffield' value='$predefvalue'>";
// }
// }
// // All predefined override : add option to say predifined exists
// if (count($predefined_fields) == 0) {
// $predefined_fields['_all_predefined_override'] = 1;
// }
// } else { // No template load : reset predefined values
// if (count($values['_predefined_fields'])) {
// foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
// if ($values[$predeffield] == $predefvalue) {
// $values[$predeffield] = $default_values[$predeffield];
// }
// }
// }
// }
// if (($CFG_GLPI['urgency_mask'] == (1<<3))
// || $tt->isHiddenField('urgency')) {
// // Dont show dropdown if only 1 value enabled or field is hidden
// echo "<input type='hidden' name='urgency' value='".$values['urgency']."'>";
// }
// // Display predefined fields if hidden
// if ($tt->isHiddenField('itemtype')) {
// echo "<input type='hidden' name='itemtype' value='".$values['itemtype']."'>";
// echo "<input type='hidden' name='items_id' value='".$values['items_id']."'>";
// }
// if ($tt->isHiddenField('locations_id')) {
// echo "<input type='hidden' name='locations_id' value='".$values['locations_id']."'>";
// }
// echo "<input type='hidden' name='entities_id' value='".$_SESSION["glpiactive_entity"]."'>";
// echo "<input type='hidden' name='processId' value='".$caseInfo->processId."'>";
// echo "<div class='center'><table class='tab_cadre_fixe'>";
// echo "<tr><th>".$caseInfo->processName."</th><th>";
// //echo "<tr><th>".__('Describe the incident or request')."</th><th>";
// if (Session::isMultiEntitiesMode()) {
// echo "(".Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]).")";
// }
// echo "</th></tr>";
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type'))."</td>";
// echo "<td>";
// Ticket::dropdownType('type', array('value' => $values['type'],
// 'on_change' => 'this.form.submit()'));
// echo "</td></tr>";
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Category'),
// $tt->getMandatoryMark('itilcategories_id'))."</td>";
// echo "<td>";
// $condition = "`is_helpdeskvisible`='1'";
// switch ($values['type']) {
// case Ticket::DEMAND_TYPE :
// $condition .= " AND `is_request`='1'";
// break;
// default: // Ticket::INCIDENT_TYPE :
// $condition .= " AND `is_incident`='1'";
// }
// $opt = array('value' => $values['itilcategories_id'],
// 'condition' => $condition,
// 'on_change' => 'this.form.submit()');
// if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
// $opt['display_emptychoice'] = false;
// }
// ITILCategory::dropdown($opt);
// echo "</td></tr>";
// if ($CFG_GLPI['urgency_mask'] != (1<<3)) {
// if (!$tt->isHiddenField('urgency')) {
// echo "<tr class='tab_bg_1'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')).
// "</td>";
// echo "<td>";
// Ticket::dropdownUrgency(array('value' => $values["urgency"]));
// echo "</td></tr>";
// }
// }
// if (empty($delegating)
// && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
// echo "<tr class='tab_bg_1'>";
// echo "<td>".__('Inform me about the actions taken')."</td>";
// echo "<td>";
// if ($values["_users_id_requester"] == 0) {
// $values['_users_id_requester'] = Session::getLoginUserID();
// }
// $_POST['value'] = $values['_users_id_requester'];
// $_POST['field'] = '_users_id_requester_notif';
// $_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
// include (GLPI_ROOT."/ajax/uemailUpdate.php");
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</td></tr>";
// }
// if (($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0)
// && (count($_SESSION["glpiactiveprofile"]["helpdesk_item_type"]))) {
// if (!$tt->isHiddenField('itemtype')) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Hardware type'),
// $tt->getMandatoryMark('itemtype'))."</td>";
// echo "<td>";
// Item_Ticket::dropdownMyDevices($values['_users_id_requester'], $_SESSION["glpiactive_entity"],
// $values['itemtype'], $values['items_id']);
// Item_Ticket::dropdownAllDevices("itemtype", $values['itemtype'], $values['items_id'], 0,
// $values['_users_id_requester'],
// $_SESSION["glpiactive_entity"]);
// echo "<span id='item_ticket_selection_information'></span>";
// echo "</td></tr>";
// }
// }
// if (!$tt->isHiddenField('locations_id')) {
// echo "<tr class='tab_bg_1' style='display:none;'><td>";
// printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
// echo "</td><td>";
// Location::dropdown(array('value' => $values["locations_id"]));
// echo "</td></tr>";
// }
// if (!$tt->isHiddenField('_users_id_observer')
// || $tt->isPredefinedField('_users_id_observer')) {
// echo "<tr class='tab_bg_1'><td>".__('Watcher')."</td>";
// echo "<td>";
// $values['_right'] = "groups";
// if (!$tt->isHiddenField('_users_id_observer')) {
// // Observer
// $rand_observer = $ticket->showActorAddFormOnCreate(CommonITILActor::OBSERVER, $values);
// echo '<hr>';
// echo "<span id='observer_$rand_observer'></span>";
// Ajax::updateItemOnSelectEvent("dropdown__users_id_observer[]$rand_observer",
// "observer_$rand_observer",
// $CFG_GLPI["root_doc"]."/ajax/helpdesk_observer.php",
// $values);
// } else { // predefined value
// if (isset($values["_users_id_observer"]) && $values["_users_id_observer"]) {
// echo Ticket::getActorIcon('user', CommonITILActor::OBSERVER)."&nbsp;";
// echo Dropdown::getDropdownName("glpi_users", $values["_users_id_observer"]);
// echo "<input type='hidden' name='_users_id_observer' value=\"".
// $values["_users_id_observer"]."\">";
// echo '<hr>';
// }
// }
// echo "</td></tr>";
// }
// if (!$tt->isHiddenField('name')
// || $tt->isPredefinedField('name')) {
// echo "<tr class='tab_bg_1' >";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'))."<td>";
// if (!$tt->isHiddenField('name')) {
// echo "<input type='text' maxlength='250' size='80' name='name'
// value=\"".$values['name']."\">";
// } else {
// echo $values['name'];
// echo "<input type='hidden' name='name' value=\"".$values['name']."\">";
// }
// echo "</td></tr>";
// }
// if (!$tt->isHiddenField('content')
// || $tt->isPredefinedField('content')) {
// echo "<tr class='tab_bg_1' >";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')).
// "</td><td>";
// $rand = mt_rand();
// $rand_text = mt_rand();
// $cols = 90;
// $rows = 6;
// $content_id = "content$rand";
// //if ($CFG_GLPI["use_rich_text"]) {
// // $values["content"] = $ticket->setRichTextContent($content_id, $values["content"], $rand);
// // $cols = 100;
// // $rows = 10;
// //} else {
// $values["content"] = $ticket->setSimpleTextContent($values["content"]);
// //}
// echo "<div id='content$rand_text'>";
// echo "<textarea id='$content_id' name='content' cols='$cols' rows='$rows'>".
// $values['content']."</textarea></div>";
// echo "</td></tr>";
// }
// echo "<tr class='tab_bg_1'>";
// echo "<td class='center' colspan=2>";
// $rand = rand();
// $pmCaseUser = $caseInfo->currentUsers[0] ; // by default
// $paramsURL = "DEL_INDEX=".$pmCaseUser->delIndex."&action=".$caseInfo->caseStatus ;
// echo "<iframe onload='onLoadFrame( event, \"".$caseInfo->caseId."\", ".$pmCaseUser->delIndex.", ".$caseInfo->caseNumber.", \"".$caseInfo->processName."\") ;' id='caseiframe' width=100% style='border:none;' src='".$pmItem->serverURL."/cases/cases_Open?sid=". $_SESSION["pluginprocessmaker"]["session"]["id"]."&APP_UID=".$caseInfo->caseId."&".$paramsURL."&rand=$rand' ></iframe>";
// echo "</td></tr>";
// // File upload system
// $width = '100%';
// if ($CFG_GLPI['use_rich_text']) {
// $width = '50%';
// }
// echo "<tr class='tab_bg_1'>";
// echo "<td class='top'>".sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
// DocumentType::showAvailableTypesLink();
// echo "</td>";
// echo "<td class='top'>";
// echo "<div id='fileupload_info'></div>";
// echo "</td>";
// echo "</tr>";
// echo "<tr class='tab_bg_1'>";
// echo "<td colspan='4'>";
// echo "<table width='100%'><tr>";
// echo "<td width='$width '>";
// echo Html::file(array('multiple' => true,
// 'values' => array('filename' => $values['_filename'],
// 'tag' => $values['_tag_filename'])
// ));
// // "<div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
// echo "</td>";
// if ($CFG_GLPI['use_rich_text']) {
// echo "<td width='$width '>";
// if (!isset($rand)) {
// $rand = mt_rand();
// }
// echo Html::imagePaste(array('rand' => $rand));
// echo "</td>";
// }
// echo "</tr></table>";
// echo "</td>";
// echo "</tr>";
// if (!$ticket_template) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td colspan='2' class='center'>";
// if ($tt->isField('id') && ($tt->fields['id'] > 0)) {
// echo "<input type='hidden' name='_tickettemplates_id' value='".$tt->fields['id']."'>";
// echo "<input type='hidden' name='_predefined_fields'
// value=\"".Toolbox::prepareArrayForInput($predefined_fields)."\">";
// }
// echo "<input type='submit' name='add' value=\"".__s('Submit message')."\" class='submit'>";
// echo "</td></tr>";
// }
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
2016-10-25 11:37:01 +02:00
// echo "</table></div>";
// if (!$ticket_template) {
// Html::closeForm();
// }
//}
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
Version 3.0.0 first version compatible with GLPi 9.1.1
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function showFormHelpdesk($ID, $pmItem, $caseInfo, $ticket_template=false) {
global $DB, $CFG_GLPI;
if (!Ticket::canCreate()) {
return false;
}
if (!$ticket_template
&& Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {
$opt = array();
$opt['reset'] = 'reset';
$opt['criteria'][0]['field'] = 55; // validation status
$opt['criteria'][0]['searchtype'] = 'equals';
$opt['criteria'][0]['value'] = CommonITILValidation::WAITING;
$opt['criteria'][0]['link'] = 'AND';
$opt['criteria'][1]['field'] = 59; // validation aprobator
$opt['criteria'][1]['searchtype'] = 'equals';
$opt['criteria'][1]['value'] = Session::getLoginUserID();
$opt['criteria'][1]['link'] = 'AND';
$url_validate = $CFG_GLPI["root_doc"]."/front/ticket.php?".Toolbox::append_params($opt,
'&amp;');
if (TicketValidation::getNumberToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='$url_validate' title=\"".__s('Ticket waiting for your approval')."\"
alt=\"".__s('Ticket waiting for your approval')."\">".
__('Tickets awaiting approval')."</a><br><br>";
}
}
$email = UserEmail::getDefaultForUser($ID);
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$default_use_notif = Entity::getUsedConfig('is_notif_enable_default', $_REQUEST['entities_id'], '', 1);
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// Set default values...
$default_values = array('_users_id_requester_notif'
=> array('use_notification'
=> (($email == "")?0:$default_use_notif)),
'nodelegate' => 1,
'_users_id_requester' => 0,
'_users_id_observer' => array(0),
'_users_id_observer_notif'
=> array('use_notification' => $default_use_notif),
'name' => '',
'content' => '',
'itilcategories_id' => 0,
'locations_id' => 0,
'urgency' => 3,
'items_id' => 0,
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'entities_id' => $_REQUEST['entities_id'],
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'plan' => array(),
'global_validation' => CommonITILValidation::NONE,
'_add_validation' => 0,
'type' => Entity::getUsedConfig('tickettype',
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$_REQUEST['entities_id'],
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'', Ticket::INCIDENT_TYPE),
'_right' => "id",
'_filename' => array(),
'_tag_filename' => array());
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = Html::cleanPostForTextArea($_POST);
}
}
$ticket = new Ticket();
// Restore saved value or override with page parameter
if( !function_exists('restoreInput') ) {
function restoreInput(Array $default=array()) {
if (isset($_SESSION['saveInput']['Ticket'])) {
$saved = Html::cleanPostForTextArea($_SESSION['saveInput']['Ticket']);
// clear saved data when restored (only need once)
unset($_SESSION['saveInput']['Ticket']);
return $saved;
}
return $default;
}
}
$saved = restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Check category / type validity
if ($values['itilcategories_id']) {
$cat = new ITILCategory();
if ($cat->getFromDB($values['itilcategories_id'])) {
switch ($values['type']) {
case Ticket::INCIDENT_TYPE :
if (!$cat->getField('is_incident')) {
$values['itilcategories_id'] = 0;
}
break;
case Ticket::DEMAND_TYPE :
if (!$cat->getField('is_request')) {
$values['itilcategories_id'] = 0;
}
break;
default :
break;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='".
$CFG_GLPI["root_doc"]."/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>".__('This ticket concerns me')." ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__',
'rand' => $rand,
'right' => "delegate",
'_users_id_requester'
=> $values['_users_id_requester'],
'_users_id_requester_notif'
=> $values['_users_id_requester_notif'],
'use_notification'
=> $values['_users_id_requester_notif']['use_notification'],
'entity_restrict'
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=> $_REQUEST['entities_id']);
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Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate".$rand, "show_result".$rand,
$CFG_GLPI["root_doc"]."/ajax/dropdownDelegationUsers.php",
$params);
$class = 'right';
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>".__('Check your personnal information');
$class = 'center';
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='".$class."'>";
echo "<div id='show_result$rand'>";
$self = $ticket; // new self();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='".Session::getLoginUserID()."'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>".__('Check your personnal information')."</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='".RequestType::getDefault('helpdesk').
"'>";
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'],
$values['itilcategories_id'],
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$_REQUEST['entities_id']);
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// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields']
= Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
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if (((count($values['_predefined_fields']) == 0)
&& ($values[$predeffield] == $default_values[$predeffield]))
|| (isset($values['_predefined_fields'][$predeffield])
&& ($values[$predeffield] == $values['_predefined_fields'][$predeffield]))
|| (isset($values['_tickettemplates_id'])
&& ($values['_tickettemplates_id'] != $tt->getID()))) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
2015-10-09 14:13:52 +02:00
}
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} else { // Not defined options set as hidden field
2.4.1 initial commit Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
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echo "<input type='hidden' name='$predeffield' value='$predefvalue'>";
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}
}
// All predefined override : add option to say predifined exists
if (count($predefined_fields) == 0) {
$predefined_fields['_all_predefined_override'] = 1;
}
} else { // No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
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}
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}
}
}
if (($CFG_GLPI['urgency_mask'] == (1<<3))
|| $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='".$values['urgency']."'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('items_id')) {
if (!empty($values['items_id'])) {
foreach ($values['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
echo "<input type='hidden' name='items_id[$itemtype][$items_id]' value='$items_id'>";
}
}
}
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='".$values['locations_id']."'>";
}
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echo "<input type='hidden' name='entities_id' value='".$_REQUEST['entities_id']."'>";
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echo "<input type='hidden' name='processId' value='".$caseInfo->processId."'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th width='30%'>".$caseInfo->processName."</th><th>";
//echo "<tr><th>".__('Describe the incident or request')."</th><th>";
if (Session::isMultiEntitiesMode()) {
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echo "(".Dropdown::getDropdownName("glpi_entities", $_REQUEST['entities_id']).")";
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}
echo "</th></tr>";
echo "<tr class='tab_bg_1' style='display:none;'>";
echo "<td>".sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type'))."</td>";
echo "<td>";
Ticket::dropdownType('type', array('value' => $values['type'],
'on_change' => 'this.form.submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1' style='display:none;'>";
echo "<td>".sprintf(__('%1$s%2$s'), __('Category'),
$tt->getMandatoryMark('itilcategories_id'))."</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case Ticket::DEMAND_TYPE :
$condition .= " AND `is_request`='1'";
break;
default: // Ticket::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'],
'condition' => $condition,
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'entity' => $_REQUEST['entities_id'],
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'on_change' => 'this.form.submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != (1<<3)) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>".sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')).
"</td>";
echo "<td>";
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating)
&& NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>".__('Inform me about the actions taken')."</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include (GLPI_ROOT."/ajax/uemailUpdate.php");
echo "</td></tr>";
}
if (($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0)
&& (count($_SESSION["glpiactiveprofile"]["helpdesk_item_type"]))) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1' style='display:none;'>";
echo "<td>".sprintf(__('%1$s%2$s'), __('Hardware type'),
$tt->getMandatoryMark('items_id'))."</td>";
echo "<td>";
$values['_canupdate'] = Session::haveRight('ticket', CREATE);
Item_Ticket::itemAddForm($ticket, $values);
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1' style='display:none;'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('_users_id_observer')
|| $tt->isPredefinedField('_users_id_observer')) {
echo "<tr class='tab_bg_1'>";
echo "<td>".sprintf(__('%1$s%2$s'), _n('Watcher', 'Watchers', 2),
$tt->getMandatoryMark('_users_id_observer'))."</td>";
echo "<td>";
$values['_right'] = "groups";
if (!$tt->isHiddenField('_users_id_observer')) {
// Observer
if($tt->isPredefinedField('_users_id_observer')
&& !is_array($values['_users_id_observer'])) {
//convert predefined value to array
$values['_users_id_observer'] = array($values['_users_id_observer']);
$values['_users_id_observer_notif']['use_notification'] =
array($values['_users_id_observer_notif']['use_notification']);
// add new line to permit adding more observers
$values['_users_id_observer'][1] = 0;
$values['_users_id_observer_notif']['use_notification'][1] = 1;
}
echo "<div class='actor_single first-actor'>";
if (isset($values['_users_id_observer'])) {
$observers = $values['_users_id_observer'];
foreach($observers as $index_observer => $observer) {
$options = array_merge($values, array('_user_index' => $index_observer));
Ticket::showFormHelpdeskObserver($options);
}
}
echo "</div>";
} else { // predefined value
if (isset($values["_users_id_observer"]) && $values["_users_id_observer"]) {
echo Ticket::getActorIcon('user', CommonITILActor::OBSERVER)."&nbsp;";
echo Dropdown::getDropdownName("glpi_users", $values["_users_id_observer"]);
echo "<input type='hidden' name='_users_id_observer' value=\"".
$values["_users_id_observer"]."\">";
}
}
echo "</td></tr>";
}
if (!$tt->isHiddenField('name')
|| $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1' style='display:none;'>";
echo "<td>".sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'))."<td>";
if (!$tt->isHiddenField('name')) {
echo "<input type='text' maxlength='250' size='80' name='name'
value=\"".$values['name']."\">";
} else {
echo $values['name'];
echo "<input type='hidden' name='name' value=\"".$values['name']."\">";
}
echo "</td></tr>";
}
if (!$tt->isHiddenField('content')
|| $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1' style='display:none;'>";
echo "<td>".sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')).
"</td><td>";
$rand = mt_rand();
$rand_text = mt_rand();
$cols = 90;
$rows = 6;
$content_id = "content$rand";
//if ($CFG_GLPI["use_rich_text"]) {
// $values["content"] = $ticket->setRichTextContent($content_id, $values["content"], $rand);
// $cols = 100;
// $rows = 10;
//} else {
$values["content"] = $ticket->setSimpleTextContent($values["content"]);
//}
echo "<div id='content$rand_text'>";
echo "<textarea id='$content_id' name='content' cols='$cols' rows='$rows'>".
$values['content']."</textarea></div>";
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td class='center' colspan='2'>";
$rand = rand();
$pmCaseUser = $caseInfo->currentUsers[0] ; // by default
$paramsURL = "DEL_INDEX=".$pmCaseUser->delIndex."&action=".$caseInfo->caseStatus ;
echo "<iframe onload='onLoadFrame( event, \"".$caseInfo->caseId."\", ".$pmCaseUser->delIndex.", ".$caseInfo->caseNumber.", \"".$caseInfo->processName."\") ;' id='caseiframe' width=100% style='border:none;' src='".$pmItem->serverURL."/cases/cases_Open?sid=". $_SESSION["pluginprocessmaker"]["session"]["id"]."&APP_UID=".$caseInfo->caseId."&".$paramsURL."&rand=$rand' ></iframe>";
echo "</td></tr>";
// File upload system
$width = '100%';
if ($CFG_GLPI['use_rich_text']) {
$width = '50%';
}
echo "<tr class='tab_bg_1'>";
echo "<td class='top'>".sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
DocumentType::showAvailableTypesLink();
echo "</td>";
echo "<td class='top'>";
echo "<div id='fileupload_info'></div>";
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2'>";
echo "<table width='100%'><tr>";
echo "<td width='$width '>";
echo Html::file(array('multiple' => true,
'values' => array('filename' => $values['_filename'],
'tag' => $values['_tag_filename'])
));
// "<div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
echo "</td>";
if ($CFG_GLPI['use_rich_text']) {
echo "<td width='$width '>";
if (!isset($rand)) {
$rand = mt_rand();
}
echo Html::initImagePasteSystem($content_id, $rand);
echo "</td>";
}
echo "</tr></table>";
echo "</td>";
echo "</tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1' style='display:none;'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && ($tt->fields['id'] > 0)) {
echo "<input type='hidden' name='_tickettemplates_id' value='".$tt->fields['id']."'>";
echo "<input type='hidden' name='_predefined_fields'
value=\"".Toolbox::prepareArrayForInput($predefined_fields)."\">";
}
echo "<input type='submit' name='add' value=\"".__s('Submit message')."\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
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function processMakerShowCase( $ID, $from_helpdesk ) {
global $CFG_GLPI ;
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//Html::helpHeader($LANG['job'][13], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
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$pmItem = new PluginProcessmakerProcessmaker( ) ;
$pmItem->login( ) ;
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$caseInfo = $pmItem->getCaseInfo( $_REQUEST['case_id'] ) ;
if ($caseInfo->status_code == 0){
// case is created
// Must show it...
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$rand = rand();
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echo "<script type='text/javascript' src='".$CFG_GLPI["root_doc"]."/plugins/processmaker/js/cases.helpdesk.js?rand=$rand'></script>" ; //?rand=$rand'
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showFormHelpdesk(Session::getLoginUserID(), $pmItem, $caseInfo);
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//echo "</table>";
}
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}
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function in_array_recursive($needle, $haystack) {
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$it = new RecursiveIteratorIterator(new RecursiveArrayIterator($haystack));
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foreach($it AS $element) {
if($element == $needle) {
return true;
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}
}
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return false;
}
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//// redirect if no create ticket right
//if (!Session::haveRight('ticket', CREATE )) {
// if (Session::haveRight('observe_ticket', 1) || Session::haveRight('validate_ticket', 1)) {
// Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");
// } else if (Session::haveRight('reservation_helpdesk', 1)) {
// Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");
// } else if (Session::haveRight('faq', READ)) {
// Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
// }
//}
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//Session::checkHelpdeskAccess();
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//Html::helpHeader($LANG['job'][13], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
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// Change profile system
if (isset($_POST['newprofile'])) {
if (isset($_SESSION["glpiprofiles"][$_POST['newprofile']])) {
Session::changeProfile($_POST['newprofile']);
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if ($_SESSION["glpiactiveprofile"]["interface"] == "central") {
Html::redirect($CFG_GLPI['root_doc']."/front/central.php");
} else {
Html::redirect($_SERVER['PHP_SELF']);
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}
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} else {
Html::redirect(preg_replace("/entities_id=.*/","",$_SERVER['HTTP_REFERER']));
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}
}
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// Manage entity change
if (isset($_GET["active_entity"])) {
if (!isset($_GET["is_recursive"])) {
$_GET["is_recursive"] = 0;
}
if (Session::changeActiveEntities($_GET["active_entity"],$_GET["is_recursive"])) {
if ($_GET["active_entity"] == $_SESSION["glpiactive_entity"]) {
Html::redirect(preg_replace("/entities_id.*/","",$_SERVER['HTTP_REFERER']));
}
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}
}
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// Redirect management
if (isset($_GET["redirect"])) {
Toolbox::manageRedirect($_GET["redirect"]);
}
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// redirect if no create ticket right
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if (!Session::haveRight('ticket', CREATE)
&& !Session::haveRight('reminder_public', READ)
&& !Session::haveRight("rssfeed_public", READ)) {
if (Session::haveRight('followup', TicketFollowup::SEEPUBLIC)
|| Session::haveRight('task', TicketTask::SEEPUBLIC)
|| Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST,
TicketValidation::VALIDATEINCIDENT))) {
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Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");
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} else if (Session::haveRight('reservation', ReservationItem::RESERVEANITEM)) {
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Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");
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} else if (Session::haveRight('knowbase', KnowbaseItem::READFAQ)) {
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Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
}
}
Session::checkHelpdeskAccess();
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Html::helpHeader(__('New ticket'), $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
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if (isset($_REQUEST['case_id'])) {
$query = "SELECT * FROM glpi_plugin_processmaker_cases WHERE id='".$_REQUEST['case_id']."'" ;
$res = $DB->query( $query ) ;
if( $DB->numrows( $res ) ) // a ticket already exists for this case, then show new cases
processMakerShowProcessList(Session::getLoginUserID(), 1);
else {
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// before showing the case, we must check the rights for this user to view it, if entity has been changed in the meanwhile
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// and must check if entity of the ticket is in the tree of authorized entities for current profile
$processList = PluginProcessmakerProcessmaker::getProcessesWithCategoryAndProfile( $_REQUEST["itilcategories_id"], $_REQUEST["type"], $_SESSION['glpiactiveprofile']['id'], $_REQUEST['entities_id'] ) ;
if( in_array( $_REQUEST['entities_id'], $_SESSION['glpiactiveentities']) && in_array_recursive( $_REQUEST['process_id'], $processList ) ) {
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processMakerShowCase(Session::getLoginUserID(), 1);
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} else {
Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
}
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}
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} else
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processMakerShowProcessList(Session::getLoginUserID(), 1);
Html::helpFooter();
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