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b59d157cfab6723ed5260c3fc2c587ed1de6a4e5
tomolino-processmaker/front/processmaker.helpdesk.form.php
tomolimo b59d157cfa Changed way to rewrite helpdeskform form 
Added a try/catch statement to prevent javascript error messages when document.domain can't be written
Changed version to 3.2.4
Fixes #45
2018-01-31 15:25:51 +01:00

745 lines
30 KiB
PHP
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<?php
include_once ("../../../inc/includes.php");
function processMakerShowProcessList ($ID, $from_helpdesk) {
global $DB, $CFG_GLPI, $LANG, $_SESSION;
if (!Session::haveRight("ticket", CREATE)) {
return false;
}
$rand = rand();
echo "<form name= 'processmaker_form$rand' id='processmaker_form$rand' method='post' action='".Toolbox::getItemTypeFormURL("PluginProcessmakerProcessmaker")."'>";
echo "<div class='center'><table class='tab_cadre_fixehov'>";
echo "<tr><th colspan='2'>".$LANG['processmaker']['item']['tab']."</th></tr>";
echo "<tr class='tab_bg_2'><td class='right' colspan='1'>";
echo $LANG['processmaker']['item']['selectprocess']."&nbsp;";
echo "<input type='hidden' name='action' value='newcase'>";
echo "<input type='hidden' name='id' value='-1'>";
echo "<input type='hidden' name='itemtype' value='Ticket'>";
echo "<input type='hidden' name='itilcategories_id' value='".$_REQUEST['itilcategories_id']."'>";
echo "<input type='hidden' name='type' value='".$_REQUEST['type']."'>";
PluginProcessmakerProcess::dropdown( array( 'value' => 0, 'entity' => $_SESSION['glpiactive_entity'], 'name' => 'plugin_processmaker_process_id' ));
echo "</td><td class='center'>";
echo "<input type='submit' name='additem' value='Start' class='submit'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
}
//function showFormHelpdesk($ID, $pmItem, $caseInfo, $ticket_template=false) {
// global $DB, $CFG_GLPI;
// if (!Ticket::canCreate()) {
// return false;
// }
// if (!$ticket_template
// && Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {
// $opt = array();
// $opt['reset'] = 'reset';
// $opt['criteria'][0]['field'] = 55; // validation status
// $opt['criteria'][0]['searchtype'] = 'equals';
// $opt['criteria'][0]['value'] = CommonITILValidation::WAITING;
// $opt['criteria'][0]['link'] = 'AND';
// $opt['criteria'][1]['field'] = 59; // validation aprobator
// $opt['criteria'][1]['searchtype'] = 'equals';
// $opt['criteria'][1]['value'] = Session::getLoginUserID();
// $opt['criteria'][1]['link'] = 'AND';
// $url_validate = $CFG_GLPI["root_doc"]."/front/ticket.php?".Toolbox::append_params($opt,
// '&amp;');
// if (TicketValidation::getNumberToValidate(Session::getLoginUserID()) > 0) {
// echo "<a href='$url_validate' title=\"".__s('Ticket waiting for your approval')."\"
// alt=\"".__s('Ticket waiting for your approval')."\">".
// __('Tickets awaiting approval')."</a><br><br>";
// }
// }
// $email = UserEmail::getDefaultForUser($ID);
// $default_use_notif = Entity::getUsedConfig('is_notif_enable_default', $_REQUEST['entities_id'], '', 1);
// // Set default values...
// $default_values = array('_users_id_requester_notif'
// => array('use_notification'
// => (($email == "")?0:$default_use_notif)),
// 'nodelegate' => 1,
// '_users_id_requester' => 0,
// '_users_id_observer' => array(0),
// '_users_id_observer_notif'
// => array('use_notification' => $default_use_notif),
// 'name' => '',
// 'content' => '',
// 'itilcategories_id' => 0,
// 'locations_id' => 0,
// 'urgency' => 3,
// 'items_id' => 0,
// 'entities_id' => $_REQUEST['entities_id'],
// 'plan' => array(),
// 'global_validation' => CommonITILValidation::NONE,
// '_add_validation' => 0,
// 'type' => Entity::getUsedConfig('tickettype',
// $_REQUEST['entities_id'],
// '', Ticket::INCIDENT_TYPE),
// '_right' => "id",
// '_filename' => array(),
// '_tag_filename' => array());
// // Get default values from posted values on reload form
// if (!$ticket_template) {
// if (isset($_POST)) {
// $values = Html::cleanPostForTextArea($_POST);
// }
// }
// $ticket = new Ticket();
// // Restore saved value or override with page parameter
// if (!function_exists('restoreInput')) {
// function restoreInput(Array $default=array()) {
// if (isset($_SESSION['saveInput']['Ticket'])) {
// $saved = Html::cleanPostForTextArea($_SESSION['saveInput']['Ticket']);
// // clear saved data when restored (only need once)
// unset($_SESSION['saveInput']['Ticket']);
// return $saved;
// }
// return $default;
// }
// }
// $saved = restoreInput();
// foreach ($default_values as $name => $value) {
// if (!isset($values[$name])) {
// if (isset($saved[$name])) {
// $values[$name] = $saved[$name];
// } else {
// $values[$name] = $value;
// }
// }
// }
// // Check category / type validity
// if ($values['itilcategories_id']) {
// $cat = new ITILCategory();
// if ($cat->getFromDB($values['itilcategories_id'])) {
// switch ($values['type']) {
// case Ticket::INCIDENT_TYPE :
// if (!$cat->getField('is_incident')) {
// $values['itilcategories_id'] = 0;
// }
// break;
// case Ticket::DEMAND_TYPE :
// if (!$cat->getField('is_request')) {
// $values['itilcategories_id'] = 0;
// }
// break;
// default :
// break;
// }
// }
// }
// if (!$ticket_template) {
// echo "<form method='post' name='helpdeskform' action='".
// $CFG_GLPI["root_doc"]."/front/tracking.injector.php' enctype='multipart/form-data'>";
// }
// $delegating = User::getDelegateGroupsForUser($values['entities_id']);
// if (count($delegating)) {
// echo "<div class='center'><table class='tab_cadre_fixe'>";
// echo "<tr><th colspan='2'>".__('This ticket concerns me')." ";
// $rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
// $params = array('nodelegate' => '__VALUE__',
// 'rand' => $rand,
// 'right' => "delegate",
// '_users_id_requester'
// => $values['_users_id_requester'],
// '_users_id_requester_notif'
// => $values['_users_id_requester_notif'],
// 'use_notification'
// => $values['_users_id_requester_notif']['use_notification'],
// 'entity_restrict'
// => $_REQUEST['entities_id']);
// Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate".$rand, "show_result".$rand,
// $CFG_GLPI["root_doc"]."/ajax/dropdownDelegationUsers.php",
// $params);
// $class = 'right';
// if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
// echo "</th><th>".__('Check your personnal information');
// $class = 'center';
// }
// echo "</th></tr>";
// echo "<tr class='tab_bg_1'><td colspan='2' class='".$class."'>";
// echo "<div id='show_result$rand'>";
// $self = $ticket; // new self();
// if ($values["_users_id_requester"] == 0) {
// $values['_users_id_requester'] = Session::getLoginUserID();
// } else {
// $values['_right'] = "delegate";
// }
// $self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
// echo "</div>";
// if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
// echo "</td><td class='center'>";
// User::showPersonalInformation(Session::getLoginUserID());
// }
// echo "</td></tr>";
// echo "</table></div>";
// echo "<input type='hidden' name='_users_id_recipient' value='".Session::getLoginUserID()."'>";
// } else {
// // User as requester
// $values['_users_id_requester'] = Session::getLoginUserID();
// if ($CFG_GLPI['use_check_pref']) {
// echo "<div class='center'><table class='tab_cadre_fixe'>";
// echo "<tr><th>".__('Check your personnal information')."</th></tr>";
// echo "<tr class='tab_bg_1'><td class='center'>";
// User::showPersonalInformation(Session::getLoginUserID());
// echo "</td></tr>";
// echo "</table></div>";
// }
// }
// echo "<input type='hidden' name='_from_helpdesk' value='1'>";
// echo "<input type='hidden' name='requesttypes_id' value='".RequestType::getDefault('helpdesk').
// "'>";
// // Load ticket template if available :
// $tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'],
// $values['itilcategories_id'],
// $_REQUEST['entities_id']);
// // Predefined fields from template : reset them
// if (isset($values['_predefined_fields'])) {
// $values['_predefined_fields']
// = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
// } else {
// $values['_predefined_fields'] = array();
// }
// // Store predefined fields to be able not to take into account on change template
// $predefined_fields = array();
// if (isset($tt->predefined) && count($tt->predefined)) {
// foreach ($tt->predefined as $predeffield => $predefvalue) {
// if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// // Is always default value : not set
// // Set if already predefined field
// // Set if ticket template change
// if (((count($values['_predefined_fields']) == 0)
// && ($values[$predeffield] == $default_values[$predeffield]))
// || (isset($values['_predefined_fields'][$predeffield])
// && ($values[$predeffield] == $values['_predefined_fields'][$predeffield]))
// || (isset($values['_tickettemplates_id'])
// && ($values['_tickettemplates_id'] != $tt->getID()))) {
// $values[$predeffield] = $predefvalue;
// $predefined_fields[$predeffield] = $predefvalue;
// }
// } else { // Not defined options set as hidden field
// echo "<input type='hidden' name='$predeffield' value='$predefvalue'>";
// }
// }
// // All predefined override : add option to say predifined exists
// if (count($predefined_fields) == 0) {
// $predefined_fields['_all_predefined_override'] = 1;
// }
// } else { // No template load : reset predefined values
// if (count($values['_predefined_fields'])) {
// foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
// if ($values[$predeffield] == $predefvalue) {
// $values[$predeffield] = $default_values[$predeffield];
// }
// }
// }
// }
// if (($CFG_GLPI['urgency_mask'] == (1<<3))
// || $tt->isHiddenField('urgency')) {
// // Dont show dropdown if only 1 value enabled or field is hidden
// echo "<input type='hidden' name='urgency' value='".$values['urgency']."'>";
// }
// // Display predefined fields if hidden
// if ($tt->isHiddenField('items_id')) {
// if (!empty($values['items_id'])) {
// foreach ($values['items_id'] as $itemtype => $items) {
// foreach ($items as $items_id) {
// echo "<input type='hidden' name='items_id[$itemtype][$items_id]' value='$items_id'>";
// }
// }
// }
// }
// if ($tt->isHiddenField('locations_id')) {
// echo "<input type='hidden' name='locations_id' value='".$values['locations_id']."'>";
// }
// echo "<input type='hidden' name='entities_id' value='".$_REQUEST['entities_id']."'>";
// echo "<input type='hidden' name='processId' value='".$caseInfo->processId."'>";
// echo "<div class='center'><table class='tab_cadre_fixe'>";
// echo "<tr><th width='30%'>".$caseInfo->processName."</th><th>";
// if (Session::isMultiEntitiesMode()) {
// echo "(".Dropdown::getDropdownName("glpi_entities", $_REQUEST['entities_id']).")";
// }
// echo "</th></tr>";
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type'))."</td>";
// echo "<td>";
// Ticket::dropdownType('type', array('value' => $values['type'],
// 'on_change' => 'this.form.submit()'));
// echo "</td></tr>";
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Category'),
// $tt->getMandatoryMark('itilcategories_id'))."</td>";
// echo "<td>";
// $condition = "`is_helpdeskvisible`='1'";
// switch ($values['type']) {
// case Ticket::DEMAND_TYPE :
// $condition .= " AND `is_request`='1'";
// break;
// default: // Ticket::INCIDENT_TYPE :
// $condition .= " AND `is_incident`='1'";
// }
// $opt = array('value' => $values['itilcategories_id'],
// 'condition' => $condition,
// 'entity' => $_REQUEST['entities_id'],
// 'on_change' => 'this.form.submit()');
// if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
// $opt['display_emptychoice'] = false;
// }
// ITILCategory::dropdown($opt);
// echo "</td></tr>";
// if ($CFG_GLPI['urgency_mask'] != (1<<3)) {
// if (!$tt->isHiddenField('urgency')) {
// echo "<tr class='tab_bg_1'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')).
// "</td>";
// echo "<td>";
// Ticket::dropdownUrgency(array('value' => $values["urgency"]));
// echo "</td></tr>";
// }
// }
// if (empty($delegating)
// && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
// echo "<tr class='tab_bg_1'>";
// echo "<td>".__('Inform me about the actions taken')."</td>";
// echo "<td>";
// if ($values["_users_id_requester"] == 0) {
// $values['_users_id_requester'] = Session::getLoginUserID();
// }
// $_POST['value'] = $values['_users_id_requester'];
// $_POST['field'] = '_users_id_requester_notif';
// $_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
// include (GLPI_ROOT."/ajax/uemailUpdate.php");
// echo "</td></tr>";
// }
// if (($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0)
// && (count($_SESSION["glpiactiveprofile"]["helpdesk_item_type"]))) {
// if (!$tt->isHiddenField('itemtype')) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Hardware type'),
// $tt->getMandatoryMark('items_id'))."</td>";
// echo "<td>";
// $values['_canupdate'] = Session::haveRight('ticket', CREATE);
// Item_Ticket::itemAddForm($ticket, $values);
// echo "</td></tr>";
// }
// }
// if (!$tt->isHiddenField('locations_id')) {
// echo "<tr class='tab_bg_1' style='display:none;'><td>";
// printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
// echo "</td><td>";
// Location::dropdown(array('value' => $values["locations_id"]));
// echo "</td></tr>";
// }
// if (!$tt->isHiddenField('_users_id_observer')
// || $tt->isPredefinedField('_users_id_observer')) {
// echo "<tr class='tab_bg_1'>";
// echo "<td>".sprintf(__('%1$s%2$s'), _n('Watcher', 'Watchers', 2),
// $tt->getMandatoryMark('_users_id_observer'))."</td>";
// echo "<td>";
// $values['_right'] = "groups";
// if (!$tt->isHiddenField('_users_id_observer')) {
// // Observer
// if ($tt->isPredefinedField('_users_id_observer')
// && !is_array($values['_users_id_observer'])) {
// //convert predefined value to array
// $values['_users_id_observer'] = array($values['_users_id_observer']);
// $values['_users_id_observer_notif']['use_notification'] =
// array($values['_users_id_observer_notif']['use_notification']);
// // add new line to permit adding more observers
// $values['_users_id_observer'][1] = 0;
// $values['_users_id_observer_notif']['use_notification'][1] = 1;
// }
// echo "<div class='actor_single first-actor'>";
// if (isset($values['_users_id_observer'])) {
// $observers = $values['_users_id_observer'];
// foreach ($observers as $index_observer => $observer) {
// $options = array_merge($values, array('_user_index' => $index_observer));
// Ticket::showFormHelpdeskObserver($options);
// }
// }
// echo "</div>";
// } else { // predefined value
// if (isset($values["_users_id_observer"]) && $values["_users_id_observer"]) {
// echo Ticket::getActorIcon('user', CommonITILActor::OBSERVER)."&nbsp;";
// echo Dropdown::getDropdownName("glpi_users", $values["_users_id_observer"]);
// echo "<input type='hidden' name='_users_id_observer' value=\"".
// $values["_users_id_observer"]."\">";
// }
// }
// echo "</td></tr>";
// }
// if (!$tt->isHiddenField('name')
// || $tt->isPredefinedField('name')) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'))."<td>";
// if (!$tt->isHiddenField('name')) {
// echo "<input type='text' maxlength='250' size='80' name='name'
// value=\"".$values['name']."\">";
// } else {
// echo $values['name'];
// echo "<input type='hidden' name='name' value=\"".$values['name']."\">";
// }
// echo "</td></tr>";
// }
// if (!$tt->isHiddenField('content')
// || $tt->isPredefinedField('content')) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td>".sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')).
// "</td><td>";
// $rand = mt_rand();
// $rand_text = mt_rand();
// $cols = 90;
// $rows = 6;
// $content_id = "content$rand";
// //if (method_exists('Html', 'setSimpleTextContent')) {
// // // in GLPI 9.2
// // $values["content"] = Html::setSimpleTextContent($values["content"]);
// //} else {
// $values["content"] = $ticket->setSimpleTextContent($values["content"]);
// //}
// echo "<div id='content$rand_text'>";
// echo "<textarea id='$content_id' name='content' cols='$cols' rows='$rows'>".
// $values['content']."</textarea></div>";
// echo "</td></tr>";
// }
// echo "<tr class='tab_bg_1'>";
// echo "<td class='center' colspan='2'>";
// $rand = rand();
// $pmCaseUser = $caseInfo->currentUsers[0]; // by default
// $paramsURL = "DEL_INDEX=".$pmCaseUser->delIndex."&action=".$caseInfo->caseStatus;
// echo "<iframe onload='onLoadFrame( event, \"".$caseInfo->caseId."\", ".$pmCaseUser->delIndex.", ".$caseInfo->caseNumber.", \"".$caseInfo->processName."\") ;' id='caseiframe' width=100% style='border:none;' src='".$pmItem->serverURL."/cases/cases_Open?sid=". $_SESSION["pluginprocessmaker"]["session"]["id"]."&APP_UID=".$caseInfo->caseId."&".$paramsURL."&rand=$rand&glpi_domain={$pmItem->config->fields['domain']}' ></iframe>";
// echo "</td></tr>";
// // File upload system
// $width = '100%';
// if ($CFG_GLPI['use_rich_text']) {
// $width = '50%';
// }
// echo "<tr class='tab_bg_1'>";
// echo "<td class='top'>".sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
// DocumentType::showAvailableTypesLink();
// echo "</td>";
// echo "<td class='top'>";
// echo "<div id='fileupload_info'></div>";
// echo "</td>";
// echo "</tr>";
// echo "<tr class='tab_bg_1'>";
// echo "<td colspan='2'>";
// echo "<table width='100%'><tr>";
// echo "<td width='$width '>";
// echo Html::file(array('multiple' => true,
// 'values' => array('filename' => $values['_filename'],
// 'tag' => $values['_tag_filename'])
// ));
// // "<div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
// echo "</td>";
// if ($CFG_GLPI['use_rich_text']) {
// echo "<td width='$width '>";
// if (!isset($rand)) {
// $rand = mt_rand();
// }
// echo Html::initImagePasteSystem($content_id, $rand);
// echo "</td>";
// }
// echo "</tr></table>";
// echo "</td>";
// echo "</tr>";
// if (!$ticket_template) {
// echo "<tr class='tab_bg_1' style='display:none;'>";
// echo "<td colspan='2' class='center'>";
// if ($tt->isField('id') && ($tt->fields['id'] > 0)) {
// echo "<input type='hidden' name='_tickettemplates_id' value='".$tt->fields['id']."'>";
// echo "<input type='hidden' name='_predefined_fields'
// value=\"".Toolbox::prepareArrayForInput($predefined_fields)."\">";
// }
// echo "<input type='submit' name='add' value=\"".__s('Submit message')."\" class='submit'>";
// echo "</td></tr>";
// }
// echo "</table></div>";
// if (!$ticket_template) {
// Html::closeForm();
// }
//}
function processMakerShowCase( $ID, $from_helpdesk ) {
global $CFG_GLPI;
$pmItem = new PluginProcessmakerProcessmaker( );
$pmItem->login( );
$caseInfo = $pmItem->getCaseInfo( $_REQUEST['case_id'] );
if ($caseInfo->status_code == 0) {
// case is created
// Must show it...
$rand = rand();
echo "<script type='text/javascript' src='".$CFG_GLPI["root_doc"]."/plugins/processmaker/js/cases.helpdesk.js?rand=$rand'></script>";
$tkt = new Ticket;
// to get the HTML code for the helpdesk form
$saved_ob_level = ob_get_level();
ob_start();
// as showFormHelpdesk uses $_POST, we must set it
$_POST = $_REQUEST;
$tkt->showFormHelpdesk($ID);
$buffer = ob_get_clean();
// 9.1 only: hack to fix an issue with the initEditorSystem which calls scriptStart without calling scriptEnd
if (ob_get_level() > $saved_ob_level) {
$buffer = ob_get_clean().$buffer;
}
//echo $buffer;
//return;
// to change this HTML code
$dom = new DOMDocument();
$dom->loadHTML($buffer, LIBXML_HTML_NOIMPLIED | LIBXML_HTML_NODEFDTD | LIBXML_NOXMLDECL);
$xpath = new DOMXPath($dom);
// hide some fields
$list = [ 'name', 'type', 'locations_id', 'itilcategories_id', 'items_id', 'add' ] ;
$xpath_str = '//*[@name="'.implode( '"]/ancestor::tr[1] | //*[@name="', $list ).'"]/ancestor::tr[1]';
$res = $xpath->query($xpath_str);
foreach($res as $elt) {
$elt->setAttribute( 'style', 'display:none;');
}
// special case for content textarea which is in the same tr than the file upload
$res = $xpath->query('//*[@name="content"]/ancestor::div[1] | //*[@name="content"]/ancestor::tr[1]/td[1]');
foreach($res as $elt) {
$elt->setAttribute( 'style', 'display:none;');
}
$res = $xpath->query('//*[@name="content"]/ancestor::td[1]');
foreach($res as $elt) {
// there should be only one td
$elt->setAttribute( 'colspan', '2');
}
//$res = $xpath->query('//*[@name="content"]/ancestor::tr[1]');
$res = $xpath->query('//*[@name="add"]/ancestor::tr[@class="tab_bg_1"]/preceding-sibling::tr[1]');
$table = $xpath->query('//*[@name="add"]/ancestor::table[1]');
$tr = $table->item(0)->insertBefore(new DOMElement('tr'), $res->item(0));
//$tr = $table->item(0)->appendChild(new DOMElement('tr'));
$td = $tr->appendChild(new DOMElement('td'));
$td->setAttribute('colspan', '2');
$iframe = $td->appendChild(new DOMElement('iframe'));
$pmCaseUser = $caseInfo->currentUsers[0]; // by default
$paramsURL = "DEL_INDEX={$pmCaseUser->delIndex}&action={$caseInfo->caseStatus}";
$iframe->setAttribute('id', 'caseiframe' ) ;
$iframe->setAttribute('onload', "onLoadFrame( event, '{$caseInfo->caseId}', {$pmCaseUser->delIndex}, {$caseInfo->caseNumber}, '{$caseInfo->processName}') ;" ) ;
$iframe->setAttribute('width', '100%' ) ;
$iframe->setAttribute('style', 'border:none;' ) ;
$iframe->setAttribute('src', "{$pmItem->serverURL}/cases/cases_Open?sid={$_SESSION["pluginprocessmaker"]["session"]["id"]}&APP_UID={$caseInfo->caseId}&{$paramsURL}&rand=$rand&glpi_domain={$pmItem->config->fields['domain']}" ) ;
// set the width and the title of the first table th
$th = $xpath->query('//*[@name="add"]/ancestor::table[1]/*/th[1]');
$th->item(0)->setAttribute('width', '30%');
$th->item(0)->nodeValue = $caseInfo->processName;
$buffer = $dom->saveHTML();
echo $buffer;
//showFormHelpdesk($ID, $pmItem, $caseInfo);
}
}
function in_array_recursive($needle, $haystack) {
$it = new RecursiveIteratorIterator(new RecursiveArrayIterator($haystack));
foreach ($it AS $element) {
if ($element == $needle) {
return true;
}
}
return false;
}
//// redirect if no create ticket right
//if (!Session::haveRight('ticket', CREATE )) {
// if (Session::haveRight('observe_ticket', 1) || Session::haveRight('validate_ticket', 1)) {
// Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");
// } else if (Session::haveRight('reservation_helpdesk', 1)) {
// Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");
// } else if (Session::haveRight('faq', READ)) {
// Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
// }
//}
//Session::checkHelpdeskAccess();
//Html::helpHeader($LANG['job'][13], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
// Change profile system
if (isset($_POST['newprofile'])) {
if (isset($_SESSION["glpiprofiles"][$_POST['newprofile']])) {
Session::changeProfile($_POST['newprofile']);
if ($_SESSION["glpiactiveprofile"]["interface"] == "central") {
Html::redirect($CFG_GLPI['root_doc']."/front/central.php");
} else {
Html::redirect($_SERVER['PHP_SELF']);
}
} else {
Html::redirect(preg_replace("/entities_id=.*/", "", $_SERVER['HTTP_REFERER']));
}
}
// Manage entity change
if (isset($_GET["active_entity"])) {
if (!isset($_GET["is_recursive"])) {
$_GET["is_recursive"] = 0;
}
if (Session::changeActiveEntities($_GET["active_entity"], $_GET["is_recursive"])) {
if ($_GET["active_entity"] == $_SESSION["glpiactive_entity"]) {
Html::redirect(preg_replace("/entities_id.*/", "", $_SERVER['HTTP_REFERER']));
}
}
}
// Redirect management
if (isset($_GET["redirect"])) {
Toolbox::manageRedirect($_GET["redirect"]);
}
// redirect if no create ticket right
if (!Session::haveRight('ticket', CREATE)
&& !Session::haveRight('reminder_public', READ)
&& !Session::haveRight("rssfeed_public", READ)) {
if (Session::haveRight('followup', TicketFollowup::SEEPUBLIC)
|| Session::haveRight('task', TicketTask::SEEPUBLIC)
|| Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST,
TicketValidation::VALIDATEINCIDENT))) {
Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");
} else if (Session::haveRight('reservation', ReservationItem::RESERVEANITEM)) {
Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");
} else if (Session::haveRight('knowbase', KnowbaseItem::READFAQ)) {
Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
}
}
Session::checkHelpdeskAccess();
Html::helpHeader(__('New ticket'), $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
if (isset($_REQUEST['case_id'])) {
$query = "SELECT * FROM glpi_plugin_processmaker_cases WHERE id='".$_REQUEST['case_id']."'";
$res = $DB->query( $query );
if ($DB->numrows( $res )) { // a ticket already exists for this case, then show new cases
processMakerShowProcessList(Session::getLoginUserID(), 1);
} else {
// before showing the case, we must check the rights for this user to view it, if entity has been changed in the meanwhile
// and must check if entity of the ticket is in the tree of authorized entities for current profile
$processList = PluginProcessmakerProcessmaker::getProcessesWithCategoryAndProfile( $_REQUEST["itilcategories_id"], $_REQUEST["type"], $_SESSION['glpiactiveprofile']['id'], $_REQUEST['entities_id'] );
if (in_array( $_REQUEST['entities_id'], $_SESSION['glpiactiveentities']) && in_array_recursive( $_REQUEST['process_id'], $processList )) {
processMakerShowCase(Session::getLoginUserID(), 1);
} else {
Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
}
}
} else {
processMakerShowProcessList(Session::getLoginUserID(), 1);
}
Html::helpFooter();
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