fernando/tomolino-processmaker
3
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Finalized Change and Problem management for proceses

Browse Source 
Added parent-case info and sub-case info in Case main tab
Added DB structure to caselink to be able to re-assign, impersonate task user, and to force synchronous calls
Set Version to 3.3.1
This commit is contained in:
tomolimo
2018-08-06 16:12:16 +02:00
parent 08689c1c29
commit 60beb4cca0
16 changed files with 1335 additions and 660 deletions
Download Patch File Download Diff File Expand all files Collapse all files

87
hook.php
View File

@@ -147,7 +147,7 @@ function plugin_processmaker_uninstall() {
function plugin_processmaker_getAddSearchOptions($itemtype) {
$sopt = array();
// TODO add Change and Problem + other fields to the search
if ($itemtype == 'Ticket') {
@@ -260,10 +260,13 @@ function plugin_pre_item_update_processmaker(CommonITILObject $parm) {
*/
function plugin_item_update_processmaker_satisfaction($parm) {
$locCase = new PluginProcessmakerCase;
if ($locCase->getFromItem( 'Ticket', $parm->fields['tickets_id'] )) {
// case is existing for this item
$locCase->sendVariables( ['GLPI_SATISFACTION_QUALITY' => $parm->fields['satisfaction']] );
$cases = PluginProcessmakerCase::getIDsFromItem('Ticket', $parm->fields['tickets_id']);
foreach ($cases as $cases_id) {
$locCase = new PluginProcessmakerCase;
if ($locCase->getFromDB($cases_id)) {
// case is existing for this item
$locCase->sendVariables( ['GLPI_SATISFACTION_QUALITY' => $parm->fields['satisfaction']] );
}
}
}
@@ -299,60 +302,38 @@ function plugin_item_purge_processmaker($parm) {
// We just deleted a tech from this ticket then we must if needed "de-assign" the tasks assigned to this tech
// and re-assign them to the first tech in the list !!!!
$locCase = new PluginProcessmakerCase;
$itemType = strtolower(explode('_', $parm->getType())[0]); // $parm->getType() returns 'Ticket_User';
$itemId = $parm->fields[$itemType.'s_id'];
$cases = PluginProcessmakerCase::getIDsFromItem($itemType, $itemId);
foreach ($cases as $cases_id) {
// cases are existing for this item
$locCase = new PluginProcessmakerCase;
if ($locCase->getFromDB($cases_id)) {
$technicians = PluginProcessmakerProcessmaker::getItemUsers($itemType, $itemId, CommonITILActor::ASSIGN);
$itemId = $parm->fields['tickets_id'];
$itemType = explode('_', $parm->getType())[0]; // 'Ticket';
$locVars = array( 'GLPI_TICKET_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'],
'GLPI_ITEM_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'],
'GLPI_TICKET_TECHNICIAN_PM_ID' => $technicians[0]['pm_id'],
'GLPI_ITEM_TECHNICIAN_PM_ID' => $technicians[0]['pm_id']
);
if ($locCase->getFromItem( $itemType, $itemId )) {
// case is existing for this item
$technicians = PluginProcessmakerProcessmaker::getItemUsers( $itemType, $itemId, CommonITILActor::ASSIGN ); // 2 for technicians
//$locPM = new PluginProcessmakerProcessmaker;
//$locPM->login();
$locVars = array( 'GLPI_TICKET_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'],
'GLPI_ITEM_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'],
'GLPI_TICKET_TECHNICIAN_PM_ID' => $technicians[0]['pm_id'],
'GLPI_ITEM_TECHNICIAN_PM_ID' => $technicians[0]['pm_id']
);
// and we must find all tasks assigned to this former user and re-assigned them to new user (if any :))!
//$caseInfo = $locPM->getCaseInfo( $locCase->getID() );
$caseInfo = $locCase->getCaseInfo( );
if ($caseInfo !== false) {
//$locPM->sendVariables( $locCase->getID( ), $locVars );
$locCase->sendVariables( $locVars);
// need to get info on the thread of the GLPI current user
// we must retreive currentGLPI user from this array
$GLPICurrentPMUserId = PluginProcessmakerUser::getPMUserId( $parm->fields['users_id'] );
if (property_exists($caseInfo, 'currentUsers') && is_array( $caseInfo->currentUsers )) {
foreach ($caseInfo->currentUsers as $caseUser) {
if ($caseUser->userId == $GLPICurrentPMUserId && in_array( $caseUser->delThreadStatus, array('DRAFT', 'OPEN', 'PAUSE' ) )) {
//$pmResponse = $locPM->reassignCase( $locCase->getID(), $caseUser->delIndex, $GLPICurrentPMUserId, $technicians[0]['pm_id'] );
$locCase->reassignCase($caseUser->delIndex, $caseUser->taskId, $caseUser->delThread, $parm->fields['users_id'], $technicians[0]['pm_id'] );
//// now should managed GLPI Tasks previously assigned to the $GLPICurrentPMUserId
//if ($pmResponse->status_code == 0) {
// // ATTENTION: should be aware of: ticket tech == task tech
// // In this particular flow due to 'Change Management'
// // we need to change the delindex of the glpi task and the assigned tech to prevent creation of new tasks
// // we need the delindex of the current glpi task, and the delindex of the new one
// // search for new delindex
// $newCaseInfo = $locPM->getCaseInfo( $locCase->getID() );
// $newDelIndex = 0;
// foreach ($newCaseInfo->currentUsers as $newCaseUser) {
// if ($newCaseUser->taskId == $caseUser->taskId && $newCaseUser->delThread == $caseUser->delThread) {
// $newDelIndex = $newCaseUser->delIndex;
// break;
// }
// }
// $locPM->reassignTask( $locCase->getID(), $caseUser->delIndex, $newDelIndex, $technicians[0]['glpi_id'] );
//}
// and we must find all tasks assigned to this former user and re-assigned them to new user (if any :))!
$caseInfo = $locCase->getCaseInfo( );
if ($caseInfo !== false) {
$locCase->sendVariables( $locVars);
// need to get info on the thread of the GLPI current user
// we must retreive currentGLPI user from this array
$GLPICurrentPMUserId = PluginProcessmakerUser::getPMUserId( $parm->fields['users_id'] );
if (property_exists($caseInfo, 'currentUsers') && is_array( $caseInfo->currentUsers )) {
foreach ($caseInfo->currentUsers as $caseUser) {
if ($caseUser->userId == $GLPICurrentPMUserId && in_array( $caseUser->delThreadStatus, array('DRAFT', 'OPEN', 'PAUSE' ) )) {
$locCase->reassignCase($caseUser->delIndex, $caseUser->taskId, $caseUser->delThread, $parm->fields['users_id'], $technicians[0]['pm_id'] );
}
}
}
}
}
}
}
}
}