60beb4cca0
Added parent-case info and sub-case info in Case main tab Added DB structure to caselink to be able to re-assign, impersonate task user, and to force synchronous calls Set Version to 3.3.1
562 lines
25 KiB
PHP
562 lines
25 KiB
PHP
<?php
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include_once 'inc/processmaker.class.php';
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if (!function_exists('arTableExists')) {
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function arTableExists($table) {
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global $DB;
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if (method_exists( $DB, 'tableExists')) {
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return $DB->tableExists($table);
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} else {
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return TableExists($table);
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}
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}
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}
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if (!function_exists('arFieldExists')) {
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function arFieldExists($table, $field, $usecache = true) {
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global $DB;
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if (method_exists( $DB, 'fieldExists')) {
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return $DB->fieldExists($table, $field, $usecache);
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} else {
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return FieldExists($table, $field, $usecache);
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}
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}
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}
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function plugin_processmaker_MassiveActions($type) {
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switch ($type) {
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case 'PluginProcessmakerProcess' :
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if (plugin_processmaker_haveRight('config', UPDATE)) {
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return array('plugin_processmaker_taskrefresh' => __('Synchronize Task List', 'processmaker'));
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}
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break;
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case 'PluginProcessmakerProcess_Profile' :
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if (plugin_processmaker_haveRight('config', UPDATE)) {
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return array('purge' => __('Delete permanently'));
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}
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break;
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//case 'PluginProcessmakerCase' :
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// if (plugin_processmaker_haveRight("case", DELETE)) {
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// return array('purge' => __('Delete permanently'));
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// }
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//break;
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}
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return array();
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}
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//function plugin_processmaker_MassiveActionsDisplay($options) {
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// switch ($options['itemtype']) {
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// case 'PluginProcessmakerProcess' :
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// //case 'PluginProcessmakerCase' :
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// switch ($options['action']) {
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// case "plugin_processmaker_taskrefresh" :
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// //case "plugin_processmaker_purgecase" :
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// echo "<input type='submit' name='massiveaction' class='submit' ".
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// "value='".__('Post')."'>";
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// break;
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// }
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// break;
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// }
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// return "";
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//}
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//function plugin_processmaker_MassiveActionsProcess($data) {
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// switch ($data['action']) {
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// case "plugin_processmaker_taskrefresh" :
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// if ($data['itemtype'] == 'PluginProcessmakerProcess') {
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// foreach ($data["item"] as $key => $val) {
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// if ($val == 1) {
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// $process = new PluginProcessmakerProcess;
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// $process->refreshTasks( array( 'id' => $key ) );
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// }
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// }
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// }
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// break;
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// //case "plugin_processmaker_purgecase":
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// // if ($data['itemtype'] == 'PluginProcessmakerCase') {
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// // foreach ($data["item"] as $key => $val) {
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// // if ($val == 1) {
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// // $locCase= new PluginProcessmakerCase;
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// // //$locCase->( array( 'id' => $key ) );
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// // }
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// // }
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// // }
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// // break;
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// //case 'plugin_processmaker_process_profile_delete' :
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// // if ($data['itemtype'] == 'PluginProcessmakerProcess_Profile') {
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// // foreach ($data["item"] as $key => $val) {
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// // if ($val == 1) {
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// // $process_profile = new PluginProcessmakerProcess_Profile;
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// // $process_profile->delete( array( 'id' => $key ), true );
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// // }
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// // }
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// // }
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// // break;
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// }
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//}
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/**
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* Summary of plugin_processmaker_install
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* Creates tables and initializes tasks, "GLPI Requesters" group
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* and so on
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* @return true or die!
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*/
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function plugin_processmaker_install() {
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if (!arTableExists("glpi_plugin_processmaker_cases")) {
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// new installation
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include_once(GLPI_ROOT."/plugins/processmaker/install/install.php");
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processmaker_install();
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} else {
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// upgrade installation
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include_once(GLPI_ROOT."/plugins/processmaker/install/update.php");
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processmaker_update();
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}
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// To be called for each task managed by the plugin
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// task in class
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CronTask::Register('PluginProcessmakerProcessmaker', 'pmusers', DAY_TIMESTAMP, array( 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL));
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CronTask::Register('PluginProcessmakerProcessmaker', 'pmorphancases', DAY_TIMESTAMP, array('param' => 10, 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL));
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CronTask::Register('PluginProcessmakerProcessmaker', 'pmtaskactions', MINUTE_TIMESTAMP, array('state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL));
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// required because autoload doesn't work for unactive plugin'
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include_once(GLPI_ROOT."/plugins/processmaker/inc/profile.class.php");
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PluginProcessmakerProfile::createAdminAccess($_SESSION['glpiactiveprofile']['id']);
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return true;
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}
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function plugin_processmaker_uninstall() {
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CronTask::Unregister('PluginProcessmakerProcessmaker');
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return true;
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}
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function plugin_processmaker_getAddSearchOptions($itemtype) {
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$sopt = array();
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// TODO add Change and Problem + other fields to the search
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if ($itemtype == 'Ticket') {
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$sopt[10001]['table'] = 'glpi_plugin_processmaker_cases';
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$sopt[10001]['field'] = 'case_status';
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//$sopt[1001]['linkfield'] = 'id';
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$sopt[10001]['massiveaction'] = false;
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$sopt[10001]['name'] = __('Case', 'processmaker').' - '.__('Status', 'processmaker');
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$sopt[10001]['datatype'] = 'text';
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$sopt[10001]['forcegroupby'] = true;
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//$sopt[10001]['searchtype'] = 'equals';
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//$sopt[1001]['itemlink_type'] = 'PluginProcessmakerTicketcase';
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//$sopt[1001]['table'] = 'glpi_plugin_processmaker_ticketcase';
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//$sopt[1001]['field'] = 'case_status';
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//$sopt[1001]['massiveaction'] = false;
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//$sopt[1001]['name'] = 'Case - Status';
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//$sopt[1001]['forcegroupby'] = true;
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//$sopt[1001]['datatype'] = 'itemlink';
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// $sopt[1001]['itemlink_type'] = 'PluginProcessmakerProcessmaker';
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//$sopt[1001]['joinparams'] = array('beforejoin'
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// => array('table' => 'glpi_plugin_processmaker_ticketcase',
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// 'linkfield' => 'ticket_id'));
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//$sopt[1001]['joinparams']['jointype'] = "itemtype_id";
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//$sopt[1001]['pfields_type'] = ;
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}
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return $sopt;
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}
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function plugin_processmaker_addLeftJoin($type,$ref_table,$new_table,$linkfield,&$already_link_tables) {
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switch ($type) {
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case 'Ticket':
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switch ($new_table) {
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case "glpi_plugin_processmaker_cases" :
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$out= " LEFT JOIN `glpi_plugin_processmaker_cases`
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ON (`$ref_table`.`id` = `glpi_plugin_processmaker_cases`.`items_id` AND `glpi_plugin_processmaker_cases`.`itemtype` like 'Ticket') ";
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return $out;
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}
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return "";
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}
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return "";
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}
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/**
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* Summary of plugin_pre_item_update_processmaker
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* @param CommonITILObject $parm is an object
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* @return void
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*/
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function plugin_pre_item_update_processmaker(CommonITILObject $parm) {
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global $DB;//, $PM_SOAP;
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if (isset($_SESSION['glpiname'])) { // && $parm->getType() == 'Ticket') {
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$locVar = array( );
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foreach ($parm->input as $key => $val) {
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switch ($key) {
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case 'global_validation' :
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$locVar[ 'GLPI_TICKET_GLOBAL_VALIDATION' ] = $val;
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break;
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case 'itilcategories_id' :
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$locVar[ 'GLPI_ITEM_ITIL_CATEGORY_ID' ] = $val;
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break;
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case 'due_date' :
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$locVar[ 'GLPI_TICKET_DUE_DATE' ] = $val;
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$locVar[ 'GLPI_ITEM_DUE_DATE' ] = $val;
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break;
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case 'urgency' :
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$locVar[ 'GLPI_TICKET_URGENCY' ] = $val;
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$locVar[ 'GLPI_ITEM_URGENCY' ] = $val;
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break;
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case 'impact' :
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$locVar[ 'GLPI_ITEM_IMPACT' ] = $val;
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break;
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case 'priority' :
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$locVar[ 'GLPI_ITEM_PRIORITY' ] = $val;
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break;
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}
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}
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$itemId = $parm->getID();
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$itemType = $parm->getType();
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$locCase = new PluginProcessmakerCase;
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foreach(PluginProcessmakerCase::getIDsFromItem($itemType, $itemId ) as $cases_id){
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$locCase->getFromDB($cases_id);
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$locCase->sendVariables($locVar);
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// if entities_id of item has been changed, then must update case
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if (isset($parm->input['entities_id']) && $parm->input['entities_id'] != $parm->fields['entities_id']) {
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$locCase->update(['id' => $cases_id, 'entities_id' => $parm->input['entities_id']]);
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}
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}
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}
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}
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/**
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* Summary of plugin_item_update_processmaker_satisfaction
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* inject satisfaction survey into case
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* @param mixed $parm is the object
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*/
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function plugin_item_update_processmaker_satisfaction($parm) {
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$cases = PluginProcessmakerCase::getIDsFromItem('Ticket', $parm->fields['tickets_id']);
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foreach ($cases as $cases_id) {
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$locCase = new PluginProcessmakerCase;
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if ($locCase->getFromDB($cases_id)) {
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// case is existing for this item
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$locCase->sendVariables( ['GLPI_SATISFACTION_QUALITY' => $parm->fields['satisfaction']] );
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}
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}
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}
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/**
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* Summary of plugin_pre_item_purge_processmaker
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* @param mixed $parm is the object
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*/
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function plugin_pre_item_purge_processmaker ( $parm ) {
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if ($parm->getType() == 'Ticket_User' && is_array( $parm->fields ) && isset( $parm->fields['type'] ) && $parm->fields['type'] == 2) {
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$itemId = $parm->fields['tickets_id'];
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$itemType = 'Ticket';
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$technicians = PluginProcessmakerProcessmaker::getItemUsers( $itemType, $itemId, 2 ); // 2 for technicians
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if (PluginProcessmakerCase::getIDFromItem($itemType, $itemId) && count($technicians) == 1) {
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$parm->input = null; // to cancel deletion of the last tech in the ticket
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}
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}
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}
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/**
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* Summary of plugin_item_purge_processmaker
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* @param mixed $parm is the object
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*/
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function plugin_item_purge_processmaker($parm) {
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global $DB, $PM_SOAP;
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//$objects = ['Ticket', 'Change', 'Problem'];
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$object_users = ['Ticket_User', 'Change_User', 'Problem_User'];
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if (in_array($parm->getType(), $object_users) && is_array( $parm->fields ) && isset( $parm->fields['type'] ) && $parm->fields['type'] == 2) {
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// We just deleted a tech from this ticket then we must if needed "de-assign" the tasks assigned to this tech
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// and re-assign them to the first tech in the list !!!!
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$itemType = strtolower(explode('_', $parm->getType())[0]); // $parm->getType() returns 'Ticket_User';
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$itemId = $parm->fields[$itemType.'s_id'];
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$cases = PluginProcessmakerCase::getIDsFromItem($itemType, $itemId);
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foreach ($cases as $cases_id) {
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// cases are existing for this item
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$locCase = new PluginProcessmakerCase;
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if ($locCase->getFromDB($cases_id)) {
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$technicians = PluginProcessmakerProcessmaker::getItemUsers($itemType, $itemId, CommonITILActor::ASSIGN);
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$locVars = array( 'GLPI_TICKET_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'],
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'GLPI_ITEM_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'],
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'GLPI_TICKET_TECHNICIAN_PM_ID' => $technicians[0]['pm_id'],
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'GLPI_ITEM_TECHNICIAN_PM_ID' => $technicians[0]['pm_id']
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);
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// and we must find all tasks assigned to this former user and re-assigned them to new user (if any :))!
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$caseInfo = $locCase->getCaseInfo( );
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if ($caseInfo !== false) {
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$locCase->sendVariables( $locVars);
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// need to get info on the thread of the GLPI current user
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// we must retreive currentGLPI user from this array
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$GLPICurrentPMUserId = PluginProcessmakerUser::getPMUserId( $parm->fields['users_id'] );
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if (property_exists($caseInfo, 'currentUsers') && is_array( $caseInfo->currentUsers )) {
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foreach ($caseInfo->currentUsers as $caseUser) {
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if ($caseUser->userId == $GLPICurrentPMUserId && in_array( $caseUser->delThreadStatus, array('DRAFT', 'OPEN', 'PAUSE' ) )) {
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$locCase->reassignCase($caseUser->delIndex, $caseUser->taskId, $caseUser->delThread, $parm->fields['users_id'], $technicians[0]['pm_id'] );
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}
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}
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}
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}
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}
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}
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}
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}
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function plugin_processmaker_post_init() {
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global $PM_DB, $PM_SOAP;
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if (!isset($PM_DB)) {
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$PM_DB = new PluginProcessmakerDB;
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}
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if (!isset($PM_SOAP)) {
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$PM_SOAP = new PluginProcessmakerProcessmaker;
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// and default login is current running user if any
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if (Session::getLoginUserID() ) {
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$PM_SOAP->login();
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}
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}
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}
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function plugin_processmaker_giveItem($itemtype,$ID,$data,$num) {
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return;
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}
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function plugin_processmaker_change_profile($parm) {
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if ($_SESSION['glpiactiveprofile']['interface'] == "helpdesk") {
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// must add the rights for simplified interface
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$_SESSION['glpiactiveprofile']['plugin_processmaker_case'] = READ;
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}
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}
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/**
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* Summary of plugin_item_add_update_processmaker_tasks
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* @param mixed $parm
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*/
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function plugin_item_update_processmaker_tasks($parm) {
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global $DB, $CFG_GLPI, $PM_SOAP;
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// we need to test if a specific case is completed, and if so
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// we should complete the linked cases (via linked tickets)
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$pmTaskCat = new PluginProcessmakerTaskCategory;
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if ($pmTaskCat->getFromDBbyCategory( $parm->fields['taskcategories_id'] )
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&& in_array( 'state', $parm->updates )
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&& $parm->input['state'] == 2) { // the task has just been set to DONE state
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$itemtype = str_replace( 'Task', '', $parm->getType() );
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$pmTask = new PluginProcessmakerTask($parm->getType());
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$pmTask->getFromDB($parm->fields['id']);
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$locCase = new PluginProcessmakerCase;
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$locCase->getFromDB($pmTask->fields['plugin_processmaker_cases_id']); //Item($itemtype, $parm->fields['tickets_id']);
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$srccase_guid = $locCase->fields['case_guid'];
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foreach ($DB->request( 'glpi_plugin_processmaker_caselinks', "is_active = 1 AND sourcetask_guid='".$pmTaskCat->fields['pm_task_guid']."'") as $targetTask) {
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// Must check the condition
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$casevariables = array();
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$matches = array();
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if (preg_match_all( "/@@(\w+)/u", $targetTask['sourcecondition'], $matches )) {
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$casevariables = $matches[1];
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}
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$targetTask['targetactions'] = array(); // empty array by default
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foreach ($DB->request( 'glpi_plugin_processmaker_caselinkactions', 'plugin_processmaker_caselinks_id = '.$targetTask['id']) as $actionvalue) {
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$targetTask['targetactions'][$actionvalue['name']] = $actionvalue['value'];
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if (preg_match_all( "/@@(\w+)/u", $actionvalue['value'], $matches )) {
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$casevariables = array_merge( $casevariables, $matches[1] );
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}
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}
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$externalapplication = false; // by default
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if ($targetTask['is_externaldata'] && isset($targetTask['externalapplication'])) {
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// must read some values
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$externalapplication = json_decode( $targetTask['externalapplication'], true );
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// must be of the form
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// {"method":"POST","url":"http://arsupd201.ar.ray.group:8000/search_by_userid/","params":{"user":"@@USER_ID","system":"GPP","list":"@@ROLE_LIST"}}
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// Where method is the POST, GET, ... method
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// url is the URL to be called
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// params is a list of parameters to get from running case
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foreach ($externalapplication['params'] as $paramname => $variable) {
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if (preg_match_all( "/@@(\w+)/u", $variable, $matches )) {
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$casevariables = array_merge( $casevariables, $matches[1] );
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}
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}
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}
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// ask for those case variables
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//$PM_SOAP = new PluginProcessmakerProcessmaker();
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//$PM_SOAP->login( );
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// now tries to get the variables to check condition
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$infoForTasks = $locCase->getVariables($casevariables);
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foreach ($infoForTasks as $casevar => $varval) {
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$infoForTasks[ "@@$casevar" ] = "'$varval'";
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unset( $infoForTasks[ $casevar ] );
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}
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$targetTask['sourcecondition'] = str_replace( array_keys($infoForTasks), $infoForTasks, $targetTask['sourcecondition'] );
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if (eval( "return ".$targetTask['sourcecondition'].";" )) {
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// look at each linked ticket if a case is attached and then if a task like $val is TO_DO
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// then will try to routeCase for each tasks in $val
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$postdata = array();
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foreach ($targetTask['targetactions'] as $action => $actionvalue) {
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$postdata['form'][$action] = eval( "return ".str_replace( array_keys($infoForTasks), $infoForTasks, $actionvalue)." ;" );
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}
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$postdata['UID'] = $targetTask['targetdynaform_guid'];
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$postdata['__DynaformName__'] = $targetTask['targetprocess_guid']."_".$targetTask['targetdynaform_guid'];
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$postdata['__notValidateThisFields__'] = '[]';
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$postdata['DynaformRequiredFields'] = '[]';
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$postdata['form']['btnGLPISendRequest'] = 'submit';
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$externalapplicationparams = array();
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if ($externalapplication) {
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// must call curl
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foreach ($externalapplication['params'] as $paramname => $variable) {
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$externalapplicationparams[$paramname] = eval( "return ".str_replace( array_keys($infoForTasks), $infoForTasks, $variable)." ;" );
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}
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$externalapplicationparams['callback'] = $CFG_GLPI["url_base"]."/plugins/processmaker/ajax/asynchronousdatas.php";
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$ch = curl_init();
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$externalapplication['url'] = eval( "return '".str_replace( array_keys($infoForTasks), $infoForTasks, $externalapplication['url'])."' ;" ); // '???
|
|
curl_setopt($ch, CURLOPT_URL, $externalapplication['url'] );
|
|
}
|
|
|
|
if ($targetTask['is_self']) {
|
|
// MUST BE done on a add task hook, and not on an update task hook
|
|
|
|
//$query = "SELECT glpi_plugin_processmaker_cases.id, MAX(glpi_plugin_processmaker_tasks.del_index) AS del_index FROM glpi_tickettasks
|
|
// JOIN glpi_plugin_processmaker_taskcategories ON glpi_plugin_processmaker_taskcategories.taskcategories_id=glpi_tickettasks.taskcategories_id
|
|
// JOIN glpi_plugin_processmaker_cases ON glpi_plugin_processmaker_cases.processes_id=glpi_plugin_processmaker_taskcategories.processes_id
|
|
// RIGHT JOIN glpi_plugin_processmaker_tasks ON glpi_plugin_processmaker_tasks.items_id=glpi_tickettasks.id AND glpi_plugin_processmaker_tasks.case_id=glpi_plugin_processmaker_cases.id
|
|
// WHERE glpi_plugin_processmaker_taskcategories.pm_task_guid = '".$targetTask['targettask_guid']."' AND glpi_tickettasks.state = 1 AND glpi_tickettasks.tickets_id=".$parm->fields['tickets_id'] ;
|
|
|
|
//$res = $DB->query($query) ;
|
|
//if( $res && $DB->numrows($res) > 0 && $case=$DB->fetch_assoc($res) && isset($case['id']) && isset($case['del_index']) ) {
|
|
//foreach( $DB->request($query) as $case ) {
|
|
$taskCase = $PM_SOAP->taskCase( $srccase_guid );
|
|
foreach ($taskCase as $task) {
|
|
// search for target task guid
|
|
if ($task->guid == $targetTask['targettask_guid']) {
|
|
break;
|
|
}
|
|
}
|
|
|
|
$postdata['APP_UID'] = $srccase_guid;
|
|
$postdata['DEL_INDEX'] = $task->delegate;
|
|
|
|
//need to get the 'ProcessMaker' user
|
|
$pmconfig = $PM_SOAP->config; //PluginProcessmakerConfig::getInstance();
|
|
|
|
$cronaction = new PluginProcessmakerCrontaskaction;
|
|
$cronaction->add( array( 'plugin_processmaker_caselinks_id' => $targetTask['id'],
|
|
'plugin_processmaker_cases_id' => $locCase->getID(),
|
|
//'itemtype' => $itemtype,
|
|
//'items_id' => $parm->fields['tickets_id'],
|
|
'users_id' => $pmconfig->fields['users_id'],
|
|
'is_targettoclaim' => $targetTask['is_targettoclaim'],
|
|
'state' => ($targetTask['is_externaldata'] ? PluginProcessmakerCrontaskaction::WAITING_DATA : PluginProcessmakerCrontaskaction::DATA_READY),
|
|
'postdata' => json_encode( $postdata, JSON_HEX_APOS | JSON_HEX_QUOT),
|
|
'logs_out' => json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT)
|
|
),
|
|
null,
|
|
false);
|
|
|
|
if ($externalapplication) {
|
|
// must call external application in order to get the needed data asynchroneously
|
|
// must be of the form
|
|
// {"url":"http://arsupd201.ar.ray.group:8000/search_by_userid/","params":{"user":"@@USER_ID","system":"GPP","list":"@@ROLE_LIST"}}
|
|
// url is the URL to be called
|
|
|
|
$externalapplicationparams['id'] = $cronaction->getID();
|
|
|
|
$externalapplicationparams = json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT);
|
|
|
|
curl_setopt($ch, CURLOPT_POST, 1);
|
|
curl_setopt($ch, CURLOPT_POSTFIELDS, $externalapplicationparams);
|
|
curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/json', 'Content-Length: ' . strlen($externalapplicationparams)));
|
|
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1 );
|
|
|
|
//curl_setopt($ch, CURLOPT_HTTPPROXYTUNNEL, 1 ) ;
|
|
//curl_setopt($ch, CURLOPT_PROXY, "localhost:8889");
|
|
|
|
$response = curl_exec ($ch);
|
|
|
|
//Toolbox::logDebug( $response ) ;
|
|
|
|
curl_close ($ch);
|
|
}
|
|
// }
|
|
} else {
|
|
foreach (Ticket_Ticket::getLinkedTicketsTo( $parm->fields['tickets_id'] ) as $tlink) {
|
|
if ($tlink['link'] == Ticket_Ticket::LINK_TO) {
|
|
$query = "SELECT glpi_plugin_processmaker_cases.id, MAX(glpi_plugin_processmaker_tasks.del_index) AS del_index FROM glpi_tickettasks
|
|
JOIN glpi_plugin_processmaker_taskcategories ON glpi_plugin_processmaker_taskcategories.taskcategories_id=glpi_tickettasks.taskcategories_id
|
|
JOIN glpi_plugin_processmaker_cases ON glpi_plugin_processmaker_cases.processes_id=glpi_plugin_processmaker_taskcategories.processes_id
|
|
RIGHT JOIN glpi_plugin_processmaker_tasks ON glpi_plugin_processmaker_tasks.items_id=glpi_tickettasks.id AND glpi_plugin_processmaker_tasks.case_id=glpi_plugin_processmaker_cases.id
|
|
WHERE glpi_plugin_processmaker_taskcategories.pm_task_guid = '".$targetTask['targettask_guid']."' AND glpi_tickettasks.state = 1 AND glpi_tickettasks.tickets_id=".$tlink['tickets_id'];
|
|
foreach ($DB->request($query) as $case) {
|
|
// must be only one row
|
|
|
|
$postdata['APP_UID'] = $case['id'];
|
|
$postdata['DEL_INDEX'] = $case['del_index'];
|
|
|
|
$cronaction = new PluginProcessmakerCrontaskaction;
|
|
$cronaction->add( array( 'plugin_processmaker_caselinks_id' => $targetTask['id'],
|
|
'plugin_processmaker_cases_id' => $locCase->getID(),
|
|
//'itemtype' => $itemtype,
|
|
//'items_id' => $parm->fields['tickets_id'],
|
|
'users_id' => Session::getLoginUserID(),
|
|
'is_targettoclaim' => $targetTask['is_targettoclaim'],
|
|
'state' => ($targetTask['is_externaldata'] ? PluginProcessmakerCrontaskaction::WAITING_DATA : PluginProcessmakerCrontaskaction::DATA_READY),
|
|
'postdata' => json_encode( $postdata, JSON_HEX_APOS | JSON_HEX_QUOT),
|
|
'logs_out' => json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT)
|
|
),
|
|
null,
|
|
false);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
}
|
|
}
|
|
}
|