fernando/tomolino-processmaker
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Added possibility to solve a ticket from a case.

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Added GLPI_ITEM_SET_SOLUTION_TEMPLATE_ID, GLPI_ITEM_SET_SOLUTION_TYPE_ID and GLPI_ITEM_APPEND_TO_SOLUTION_DESCRIPTION
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tomolimo
2018-05-14 16:56:52 +02:00
parent 17918ce322
commit 1a5871de44
1 changed files with 121 additions and 43 deletions
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164
inc/processmaker.class.php
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@@ -1734,7 +1734,79 @@ class PluginProcessmakerProcessmaker extends CommonDBTM {
$item = getItemForItemtype( $itemtype );
if ($item->getFromDB( $itemId )) { //&& $itemtype::isAllowedStatus( $item->fields['status'], $newstatus )) {
//$item->fields['status'] = $newstatus ;
$item->update( array('id' => $item->getID(), 'status' => $newstatus) );
$item->update( array('id' => $itemId, 'status' => $newstatus) );
}
}
/**
* Summary of setItemTitle
* @param mixed $itemtype
* @param mixed $itemId
* @param mixed $newtitle
*/
public function setItemTitle( $itemtype, $itemId, $newtitle ) {
$item = getItemForItemtype( $itemtype );
if ($item->getFromDB( $itemId )) {
$item->update( ['id' => $itemId, 'name' => $txtItemTitle] );
}
}
/**
* Summary of setItemSolution
* @param mixed $itemType
* @param mixed $itemId
* @param mixed $casevariablevalues
*/
public function setItemSolution($itemType, $itemId, $casevariablevalues) {
$item = getItemForItemtype( $itemType );
if ($item->getFromDB( $itemId )) {
// default values
$solutiontemplates_id = 0;
$solutiontypes_id = 0;
$solution = '';
// check solution template
if (array_key_exists( 'GLPI_ITEM_SET_SOLUTION_TEMPLATE_ID', $casevariablevalues )
&& $casevariablevalues[ 'GLPI_ITEM_SET_SOLUTION_TEMPLATE_ID' ] != ''
&& $casevariablevalues[ 'GLPI_ITEM_SET_SOLUTION_TEMPLATE_ID' ] != 0) {
// get template
$template = new SolutionTemplate;
$template->getFromDB($casevariablevalues[ 'GLPI_ITEM_SET_SOLUTION_TEMPLATE_ID' ]);
$entities = $template->isRecursive() ? getSonsOf(Entity::getTable(), $template->getEntityID()) : [$template->getEntityID()];
// and check entities
if (in_array($item->getEntityID(), $entities)) {
$solutiontemplates_id = $template->getID();
$solutiontypes_id = $template->fields['solutiontypes_id'];
$solution = $template->fields['content'];
}
}
// check solution type
if (array_key_exists( 'GLPI_ITEM_SET_SOLUTION_TYPE_ID', $casevariablevalues )
&& $casevariablevalues[ 'GLPI_ITEM_SET_SOLUTION_TYPE_ID' ] != ''
&& $casevariablevalues[ 'GLPI_ITEM_SET_SOLUTION_TYPE_ID' ] != 0) {
// get solution type
$type = new SolutionType;
$type->getFromDB($casevariablevalues[ 'GLPI_ITEM_SET_SOLUTION_TYPE_ID' ]);
$entities = $type->isRecursive() ? getSonsOf(Entity::getTable(), $type->getEntityID()) : [$type->getEntityID()];
// and check entities
if (in_array($item->getEntityID(), $entities)) {
$solutiontypes_id = $type->getID();
}
}
// Check solution description
if (array_key_exists( 'GLPI_ITEM_APPEND_TO_SOLUTION_DESCRIPTION', $casevariablevalues )
&& $casevariablevalues[ 'GLPI_ITEM_APPEND_TO_SOLUTION_DESCRIPTION' ] != '') {
if ($solution != '') {
$solution .= "\n";
}
$solution .= $casevariablevalues[ 'GLPI_ITEM_APPEND_TO_SOLUTION_DESCRIPTION' ] ;
}
$item->update( ['id' => $itemId, 'solutiontemplates_id' => $solutiontemplates_id, 'solutiontypes_id' => $solutiontypes_id, 'solution' => $solution] );
}
}
@@ -2484,50 +2556,56 @@ class PluginProcessmakerProcessmaker extends CommonDBTM {
// now derivate the case !!!
$pmRouteCaseResponse = $this->routeCase( $myCase->getID(), $request['DEL_INDEX']);
$casevariables = ["GLPI_ITEM_TASK_CONTENT",
"GLPI_ITEM_APPEND_TO_TASK",
"GLPI_NEXT_GROUP_TO_BE_ASSIGNED",
"GLPI_ITEM_TITLE",
"GLPI_TICKET_FOLLOWUP_CONTENT",
"GLPI_TICKET_FOLLOWUP_IS_PRIVATE",
"GLPI_TICKET_FOLLOWUP_REQUESTTYPES_ID",
"GLPI_ITEM_TASK_ENDDATE",
"GLPI_ITEM_TASK_STARTDATE",
"GLPI_ITEM_SET_STATUS",
"GLPI_ITEM_SET_SOLUTION_TEMPLATE_ID",
"GLPI_ITEM_SET_SOLUTION_TYPE_ID",
"GLPI_ITEM_APPEND_TO_SOLUTION_DESCRIPTION"
];
// now tries to get some variables to setup content for new task and to append text to solved task
$infoForTasks = $this->getVariables( $myCase->getID(), array( "GLPI_ITEM_TASK_CONTENT",
"GLPI_ITEM_APPEND_TO_TASK",
"GLPI_NEXT_GROUP_TO_BE_ASSIGNED",
"GLPI_ITEM_TITLE",
"GLPI_TICKET_FOLLOWUP_CONTENT",
"GLPI_TICKET_FOLLOWUP_IS_PRIVATE",
"GLPI_TICKET_FOLLOWUP_REQUESTTYPES_ID",
"GLPI_ITEM_TASK_ENDDATE",
"GLPI_ITEM_TASK_STARTDATE",
"GLPI_ITEM_SET_STATUS"
) );
$casevariablevalues = $this->getVariables($myCase->getID(), $casevariables);
$itemSetStatus = '';
if (array_key_exists( 'GLPI_ITEM_SET_STATUS', $infoForTasks )) {
$itemSetStatus = $infoForTasks[ 'GLPI_ITEM_SET_STATUS' ];
if (array_key_exists( 'GLPI_ITEM_SET_STATUS', $casevariablevalues )) {
$itemSetStatus = $casevariablevalues[ 'GLPI_ITEM_SET_STATUS' ];
}
$txtItemTitle = '';
if (array_key_exists( 'GLPI_ITEM_TITLE', $infoForTasks )) {
$txtItemTitle = $infoForTasks[ 'GLPI_ITEM_TITLE' ];
if (array_key_exists( 'GLPI_ITEM_TITLE', $casevariablevalues )) {
$txtItemTitle = $casevariablevalues[ 'GLPI_ITEM_TITLE' ];
}
$txtToAppendToTask = '';
if (array_key_exists( 'GLPI_ITEM_APPEND_TO_TASK', $infoForTasks )) {
$txtToAppendToTask = $infoForTasks[ 'GLPI_ITEM_APPEND_TO_TASK' ];
if (array_key_exists( 'GLPI_ITEM_APPEND_TO_TASK', $casevariablevalues )) {
$txtToAppendToTask = $casevariablevalues[ 'GLPI_ITEM_APPEND_TO_TASK' ];
}
$txtTaskContent = '';
if (array_key_exists( 'GLPI_ITEM_TASK_CONTENT', $infoForTasks )) {
$txtTaskContent = $infoForTasks[ 'GLPI_ITEM_TASK_CONTENT' ];
if (array_key_exists( 'GLPI_ITEM_TASK_CONTENT', $casevariablevalues )) {
$txtTaskContent = $casevariablevalues[ 'GLPI_ITEM_TASK_CONTENT' ];
}
$groupId = 0;
if (array_key_exists( 'GLPI_NEXT_GROUP_TO_BE_ASSIGNED', $infoForTasks )) {
$groupId = $infoForTasks[ 'GLPI_NEXT_GROUP_TO_BE_ASSIGNED' ];
if (array_key_exists( 'GLPI_NEXT_GROUP_TO_BE_ASSIGNED', $casevariablevalues )) {
$groupId = $casevariablevalues[ 'GLPI_NEXT_GROUP_TO_BE_ASSIGNED' ];
}
$taskStartDate = '';
$taskEndDate = '';
if (array_key_exists( 'GLPI_ITEM_TASK_ENDDATE', $infoForTasks )) {
$taskEndDate = $infoForTasks[ 'GLPI_ITEM_TASK_ENDDATE' ];
if (array_key_exists( 'GLPI_ITEM_TASK_ENDDATE', $casevariablevalues )) {
$taskEndDate = $casevariablevalues[ 'GLPI_ITEM_TASK_ENDDATE' ];
}
if (array_key_exists( 'GLPI_ITEM_TASK_STARTDATE', $infoForTasks )) {
$taskStartDate = $infoForTasks[ 'GLPI_ITEM_TASK_STARTDATE' ];
if (array_key_exists( 'GLPI_ITEM_TASK_STARTDATE', $casevariablevalues )) {
$taskStartDate = $casevariablevalues[ 'GLPI_ITEM_TASK_STARTDATE' ];
if ($taskEndDate == '') {
// at least
$taskEndDate = $taskStartDate;
@@ -2535,23 +2613,18 @@ class PluginProcessmakerProcessmaker extends CommonDBTM {
}
$createFollowup = false; // by default
if (array_key_exists( 'GLPI_TICKET_FOLLOWUP_CONTENT', $infoForTasks ) && $infoForTasks[ 'GLPI_TICKET_FOLLOWUP_CONTENT' ] != '') {
if (array_key_exists( 'GLPI_TICKET_FOLLOWUP_CONTENT', $casevariablevalues ) && $casevariablevalues[ 'GLPI_TICKET_FOLLOWUP_CONTENT' ] != '') {
//&& array_key_exists( 'GLPI_TICKET_FOLLOWUP_IS_PRIVATE', $infoForTasks )
//&& array_key_exists( 'GLPI_TICKET_FOLLOWUP_REQUESTTYPES_ID', $infoForTasks )
$createFollowup = true;
}
// reset those variables
$resultSave = $this->sendVariables( $myCase->getID(), array( "GLPI_ITEM_APPEND_TO_TASK" => '',
"GLPI_ITEM_TASK_CONTENT" => '',
"GLPI_NEXT_GROUP_TO_BE_ASSIGNED" => '',
"GLPI_ITEM_TITLE" => '',
"GLPI_TICKET_FOLLOWUP_CONTENT" => '',
"GLPI_TICKET_FOLLOWUP_IS_PRIVATE" => '',
"GLPI_TICKET_FOLLOWUP_REQUESTTYPES_ID" => '',
"GLPI_ITEM_TASK_ENDDATE" => '',
"GLPI_ITEM_TASK_STARTDATE" => '',
"GLPI_ITEM_SET_STATUS" => '') );
$resetcasevariables = [];
foreach($casevariables as $val) {
$resetcasevariables[$val] = '';
}
$resultSave = $this->sendVariables($myCase->getID(), $resetcasevariables);
// print_r( $pmRouteCaseResponse ) ;
// die() ;
@@ -2561,11 +2634,11 @@ class PluginProcessmakerProcessmaker extends CommonDBTM {
$itemId = $myCase->getField('items_id');
// switch own task to 'done' and create a new one
$this->solveTask( $myCase->getID(), $request['DEL_INDEX'], array( 'txtToAppend' => $txtToAppendToTask, 'users_id_tech' => $users_id ) );
$this->solveTask( $myCase->getID(), $request['DEL_INDEX'], array( 'txtToAppend' => $txtToAppendToTask, 'users_id_tech' => $users_id ) );
// create a followup if requested
if ($createFollowup && $itemType == 'Ticket') {
$this->addTicketFollowup( $itemId, $infoForTasks );
$this->addTicketFollowup( $itemId, $casevariablevalues );
}
$caseInfo = $this->getCaseInfo( $myCase->getID(), $request['DEL_INDEX']);
if (property_exists( $pmRouteCaseResponse, 'routing' )) {
@@ -2582,7 +2655,7 @@ class PluginProcessmakerProcessmaker extends CommonDBTM {
'end_date' => $taskEndDate)
);
// if end date was specicied, then must change due date of the PM task
// if end date was specified, then must change due date of the PM task
if ($taskEndDate != '') {
$PM_DB->query( "UPDATE APP_DELEGATION SET DEL_TASK_DUE_DATE='$taskEndDate' WHERE APP_UID='".$caseInfo->caseId."' AND DEL_INDEX=".$route->delIndex);
}
@@ -2591,15 +2664,20 @@ class PluginProcessmakerProcessmaker extends CommonDBTM {
if ($txtItemTitle != '') {
// we are going to change the title of current GLPI Item
$item = new $itemType;
$item->getFromDB( $itemId );
$item->update( array('id' => $itemId, 'name' => $txtItemTitle) );
$this->setItemTitle($itemType, $itemId, $txtItemTitle);
}
if ($itemSetStatus != '') {
$this->setItemStatus($itemType, $itemId, $itemSetStatus );
}
if (array_key_exists( 'GLPI_ITEM_SET_SOLUTION_TEMPLATE_ID', $casevariablevalues )
|| array_key_exists( 'GLPI_ITEM_SET_SOLUTION_TYPE_ID', $casevariablevalues )
|| array_key_exists( 'GLPI_ITEM_APPEND_TO_SOLUTION_DESCRIPTION', $casevariablevalues )) {
// case requests to add a solution to ticket
$this->setItemSolution($itemType, $itemId, $casevariablevalues);
}
// evolution of case status: DRAFT, TO_DO, COMPLETED, CANCELLED
$myCase->update( array( 'id' => $myCase->getID(), 'case_status' => $caseInfo->caseStatus ) );
}