1cf75ef869
Previous releases can be found here: https://forge.glpi-project.org/projects/processmaker
509 lines
21 KiB
PHP
509 lines
21 KiB
PHP
<?php
|
|
if( !defined( 'GLPI_ROOT' ) )
|
|
define('GLPI_ROOT', '../../..');
|
|
include_once (GLPI_ROOT."/inc/includes.php");
|
|
include_once '../inc/processmaker.class.php' ;
|
|
|
|
function processMakerShowProcessList ($ID, $from_helpdesk) {
|
|
global $DB, $CFG_GLPI, $LANG, $_SESSION ;
|
|
|
|
if (!Session::haveRight("create_ticket","1")) {
|
|
return false;
|
|
}
|
|
|
|
$rand = rand();
|
|
echo "<form name= 'processmaker_form$rand' id='processmaker_form$rand' method='post' action='".Toolbox::getItemTypeFormURL("PluginProcessmakerProcessmaker")."'>";
|
|
echo "<div class='center'><table class='tab_cadre_fixehov'>";
|
|
echo "<tr><th colspan='2'>".$LANG['processmaker']['item']['tab']."</th></tr>";
|
|
|
|
|
|
echo "<tr class='tab_bg_2'><td class='right' colspan='1'>";
|
|
echo $LANG['processmaker']['item']['selectprocess']." ";
|
|
echo "<input type='hidden' name='action' value='newcase'>";
|
|
echo "<input type='hidden' name='id' value='-1'>";
|
|
echo "<input type='hidden' name='itemtype' value='Ticket'>";
|
|
// Dropdown::show('PluginProcessmakerProcessmaker', array( 'name' => 'plugin_processmaker_process_id', 'condition' => "is_active=1 and is_helpdeskvisible=1")); // condition is used to prevent start of none-active and none-helpdesk-visible cases
|
|
PluginProcessmakerProcess::dropdown( array( 'entity' => $_SESSION['glpiactive_entity'], 'name' => 'plugin_processmaker_process_id' ));
|
|
echo "</td><td class='center'>";
|
|
echo "<input type='submit' name='additem' value='Start' class='submit'>";
|
|
echo "</td></tr>";
|
|
|
|
echo "</table>";
|
|
Html::closeForm();
|
|
}
|
|
|
|
|
|
/**
|
|
* Print the helpdesk form
|
|
*
|
|
* @param $ID int : ID of the user who want to display the Helpdesk
|
|
* @param $ticket_template int : ID ticket template for preview : false if not used for preview
|
|
*
|
|
* @return nothing (print the helpdesk)
|
|
**/
|
|
function showFormHelpdesk($ID, $pmItem, $caseInfo, $ticket_template=false) {
|
|
global $DB, $CFG_GLPI, $LANG;
|
|
|
|
if (!Session::haveRight("create_ticket","1")) {
|
|
return false;
|
|
}
|
|
|
|
$query = "SELECT `realname`, `firstname`, `name`
|
|
FROM `glpi_users`
|
|
WHERE `id` = '$ID'";
|
|
$result = $DB->query($query);
|
|
|
|
|
|
$email = UserEmail::getDefaultForUser($ID);
|
|
|
|
|
|
// Set default values...
|
|
$default_values = array('_users_id_requester_notif' => array('use_notification' => ($email==""?0:1),
|
|
'alternative_email' => ''),
|
|
'nodelegate' => 1,
|
|
'_users_id_requester' => 0,
|
|
'name' => '',
|
|
'content' => '',
|
|
'itilcategories_id' => 0,
|
|
'urgency' => 3,
|
|
'itemtype' => '',
|
|
'entities_id' => $_SESSION['glpiactive_entity'],
|
|
'items_id' => 0,
|
|
'plan' => array(),
|
|
'global_validation' => 'none',
|
|
'due_date' => 'NULL',
|
|
'slas_id' => 0,
|
|
'_add_validation' => 0,
|
|
'type' => EntityData::getUsedConfig('tickettype',
|
|
$_SESSION['glpiactive_entity'],
|
|
'', Ticket::INCIDENT_TYPE),
|
|
'_right' => "id");
|
|
|
|
if (!$ticket_template) {
|
|
$options = $_REQUEST;
|
|
}
|
|
|
|
// Restore saved value or override with page parameter
|
|
foreach ($default_values as $name => $value) {
|
|
if (!isset($options[$name])) {
|
|
if (isset($_SESSION["helpdeskSaved"][$name])) {
|
|
$options[$name] = $_SESSION["helpdeskSaved"][$name];
|
|
} else {
|
|
$options[$name] = $value;
|
|
}
|
|
}
|
|
}
|
|
// Clean text fields
|
|
$options['name'] = stripslashes($options['name']);
|
|
$options['content'] = Html::cleanPostForTextArea($options['content']);
|
|
|
|
if (!$ticket_template) {
|
|
echo "<form method='post' name='helpdeskform' action='".
|
|
$CFG_GLPI["root_doc"]."/front/tracking.injector.php' enctype='multipart/form-data'>";
|
|
}
|
|
|
|
|
|
$delegating = User::getDelegateGroupsForUser($options['entities_id']);
|
|
|
|
if (count($delegating)) {
|
|
echo "<div class='center'><table class='tab_cadre_fixe'>";
|
|
echo "<tr><th colspan='2'>".$LANG['job'][69]." : ";
|
|
|
|
$rand = Dropdown::showYesNo("nodelegate", $options['nodelegate']);
|
|
|
|
$params = array ('nodelegate' => '__VALUE__',
|
|
'rand' => $rand,
|
|
'right' => "delegate",
|
|
'_users_id_requester'
|
|
=> $options['_users_id_requester'],
|
|
'_users_id_requester_notif'
|
|
=> $options['_users_id_requester_notif'],
|
|
'use_notification'
|
|
=> $options['_users_id_requester_notif']['use_notification'],
|
|
'entity_restrict'
|
|
=> $_SESSION["glpiactive_entity"]);
|
|
|
|
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate".$rand, "show_result".$rand,
|
|
$CFG_GLPI["root_doc"]."/ajax/dropdownDelegationUsers.php",
|
|
$params);
|
|
|
|
echo "</th></tr>";
|
|
echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
|
|
echo "<div id='show_result$rand'>";
|
|
|
|
$self = new Ticket();
|
|
if ($options["_users_id_requester"] == 0) {
|
|
$options['_users_id_requester'] = Session::getLoginUserID();
|
|
} else {
|
|
$options['_right'] = "delegate";
|
|
}
|
|
$self->showActorAddFormOnCreate(Ticket::REQUESTER, $options);
|
|
echo "</div>";
|
|
echo "</td></tr>";
|
|
|
|
echo "</table></div>";
|
|
echo "<input type='hidden' name='_users_id_recipient' value='".Session::getLoginUserID()."'>";
|
|
}
|
|
|
|
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
|
|
echo "<input type='hidden' name='requesttypes_id' value='".RequestType::getDefault('helpdesk').
|
|
"'>";
|
|
|
|
|
|
// Load ticket template if available :
|
|
$tt = new TicketTemplate();
|
|
|
|
// First load default entity one
|
|
if ($template_id = EntityData::getUsedConfig('tickettemplates_id', $_SESSION["glpiactive_entity"])) {
|
|
// with type and categ
|
|
$tt->getFromDBWithDatas($template_id, true);
|
|
}
|
|
|
|
$field = '';
|
|
if ($options['type'] && $options['itilcategories_id']) {
|
|
$categ = new ITILCategory();
|
|
if ($categ->getFromDB($options['itilcategories_id'])) {
|
|
switch ($options['type']) {
|
|
case Ticket::INCIDENT_TYPE :
|
|
$field = 'tickettemplates_id_incident';
|
|
break;
|
|
|
|
case Ticket::DEMAND_TYPE :
|
|
$field = 'tickettemplates_id_demand';
|
|
break;
|
|
}
|
|
|
|
if (!empty($field) && $categ->fields[$field]) {
|
|
// without type and categ
|
|
$tt->getFromDBWithDatas($categ->fields[$field], false);
|
|
}
|
|
}
|
|
}
|
|
if ($ticket_template) {
|
|
// with type and categ
|
|
$tt->getFromDBWithDatas($ticket_template, true);
|
|
}
|
|
|
|
// Predefined fields from template : reset them
|
|
if (isset($options['_predefined_fields'])) {
|
|
$options['_predefined_fields']
|
|
= unserialize(rawurldecode(stripslashes($options['_predefined_fields'])));
|
|
} else {
|
|
$options['_predefined_fields'] = array();
|
|
}
|
|
|
|
// Store predefined fields to be able not to take into account on change template
|
|
$predefined_fields = array();
|
|
|
|
if (isset($tt->predefined) && count($tt->predefined)) {
|
|
foreach ($tt->predefined as $predeffield => $predefvalue) {
|
|
if (isset($options[$predeffield]) && isset($default_values[$predeffield])) {
|
|
// Is always default value : not set
|
|
// Set if already predefined field
|
|
// Set if ticket template change
|
|
if ($options[$predeffield] == $default_values[$predeffield]
|
|
|| (isset($options['_predefined_fields'][$predeffield])
|
|
&& $options[$predeffield] == $options['_predefined_fields'][$predeffield])
|
|
|| (isset($options['_tickettemplates_id'])
|
|
&& $options['_tickettemplates_id'] != $tt->getID())) {
|
|
$options[$predeffield] = $predefvalue;
|
|
$predefined_fields[$predeffield] = $predefvalue;
|
|
}
|
|
} else { // Not defined options set as hidden field
|
|
echo "<input type='hidden' name='$predeffield' value='$predefvalue'>";
|
|
}
|
|
}
|
|
|
|
} else { // No template load : reset predefined values
|
|
if (count($options['_predefined_fields'])) {
|
|
foreach ($options['_predefined_fields'] as $predeffield => $predefvalue) {
|
|
if ($options[$predeffield] == $predefvalue) {
|
|
$options[$predeffield] = $default_values[$predeffield];
|
|
}
|
|
}
|
|
}
|
|
}
|
|
unset($_SESSION["helpdeskSaved"]);
|
|
|
|
if ($CFG_GLPI['urgency_mask']==(1<<3) || $tt->isHiddenField('urgency')) {
|
|
// Dont show dropdown if only 1 value enabled or field is hidden
|
|
echo "<input type='hidden' name='urgency' value='".$options['urgency']."'>";
|
|
}
|
|
|
|
// Display predefined fields if hidden
|
|
if ($tt->isHiddenField('itemtype')) {
|
|
echo "<input type='hidden' name='itemtype' value='".$options['itemtype']."'>";
|
|
echo "<input type='hidden' name='items_id' value='".$options['items_id']."'>";
|
|
}
|
|
|
|
echo "<input type='hidden' name='entities_id' value='".$_SESSION["glpiactive_entity"]."'>";
|
|
echo "<div class='center'><table class='tab_cadre_fixe'>";
|
|
|
|
echo "<tr><th colspan='2'>".$caseInfo->processName." : ";
|
|
if (Session::isMultiEntitiesMode()) {
|
|
echo " (".Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]).")";
|
|
}
|
|
echo "</th></tr>";
|
|
|
|
echo "<tr class='tab_bg_1' style='display:none;'>";
|
|
echo "<td>".$LANG['common'][17]." :".$tt->getMandatoryMark('type')."</td>";
|
|
echo "<td>";
|
|
Ticket::dropdownType('type', array('value' => $options['type'],
|
|
'on_change' => 'submit()'));
|
|
echo "</td></tr>";
|
|
|
|
echo "<tr class='tab_bg_1' style='display:none;'>";
|
|
echo "<td>".$LANG['common'][36]." :";
|
|
echo $tt->getMandatoryMark('itilcategories_id');
|
|
echo "</td><td>";
|
|
|
|
$condition = "`is_helpdeskvisible`='1'";
|
|
|
|
switch ($options['type']) {
|
|
case Ticket::DEMAND_TYPE :
|
|
$condition .= " AND `is_request`='1'";
|
|
break;
|
|
|
|
default: // Ticket::INCIDENT_TYPE :
|
|
$condition .= " AND `is_incident`='1'";
|
|
}
|
|
|
|
$opt = array('value' => $options['itilcategories_id'],
|
|
'condition' => $condition,
|
|
'on_change' => 'submit()');
|
|
if ($options['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
|
|
$opt['display_emptychoice'] = false;
|
|
}
|
|
|
|
Dropdown::show('ITILCategory', $opt);
|
|
echo "</td></tr>";
|
|
|
|
|
|
if ($CFG_GLPI['urgency_mask']!=(1<<3)) {
|
|
if (!$tt->isHiddenField('urgency')) {
|
|
echo "<tr class='tab_bg_1'>";
|
|
echo "<td>".$LANG['joblist'][29]." :".$tt->getMandatoryMark('urgency')."</td>";
|
|
echo "<td>";
|
|
Ticket::dropdownUrgency("urgency", $options['urgency']);
|
|
echo "</td></tr>";
|
|
}
|
|
}
|
|
|
|
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
|
|
echo "<tr class='tab_bg_1'>";
|
|
echo "<td>".$LANG['help'][8]." : </td>";
|
|
echo "<td>";
|
|
if ($options["_users_id_requester"] == 0) {
|
|
$options['_users_id_requester'] = Session::getLoginUserID();
|
|
}
|
|
$_REQUEST['value'] = $options['_users_id_requester'];
|
|
$_REQUEST['field'] = '_users_id_requester_notif';
|
|
$_REQUEST['use_notification'] = $options['_users_id_requester_notif']['use_notification'];
|
|
include (GLPI_ROOT."/ajax/uemailUpdate.php");
|
|
|
|
echo "</td></tr>";
|
|
}
|
|
|
|
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
|
|
if (!$tt->isHiddenField('itemtype')) {
|
|
echo "<tr class='tab_bg_1' style='display:none;'>";
|
|
echo "<td>".$LANG['help'][24]." : ".$tt->getMandatoryMark('itemtype')."</td>";
|
|
echo "<td>";
|
|
Ticket::dropdownMyDevices($options['_users_id_requester'], $_SESSION["glpiactive_entity"],
|
|
$options['itemtype'], $options['items_id']);
|
|
Ticket::dropdownAllDevices("itemtype", $options['itemtype'], $options['items_id'], 0, $options['_users_id_requester'],
|
|
$_SESSION["glpiactive_entity"]);
|
|
echo "<span id='item_ticket_selection_information'></span>";
|
|
|
|
echo "</td></tr>";
|
|
}
|
|
}
|
|
|
|
if (!$tt->isHiddenField('name')
|
|
|| $tt->isPredefinedField('name')) {
|
|
echo "<tr class='tab_bg_1' style='display:none;'>";
|
|
echo "<td>".$LANG['common'][57]." :".
|
|
$tt->getMandatoryMark('name')."</td>";
|
|
echo "<td><input type='text' maxlength='250' size='80' name='name'
|
|
value=\"".$options['name']."\"></td></tr>";
|
|
}
|
|
|
|
if (!$tt->isHiddenField('content')
|
|
|| $tt->isPredefinedField('content')) {
|
|
echo "<tr class='tab_bg_1' style='display:none;'>";
|
|
echo "<td>".$LANG['joblist'][6]." :".
|
|
$tt->getMandatoryMark('content')."</td>";
|
|
echo "<td><textarea name='content' cols='80' rows='14'>".$options['content']."</textarea>";
|
|
echo "</td></tr>";
|
|
}
|
|
echo "<tr class='tab_bg_1'>";
|
|
echo "<th class='center' colspan=2> ";
|
|
echo "</th></tr>";
|
|
|
|
|
|
echo "<tr class='tab_bg_1'>";
|
|
echo "<td class='center' colspan=2>";
|
|
$rand = rand();
|
|
$pmCaseUser = $caseInfo->currentUsers[0] ; // by default
|
|
$paramsURL = "DEL_INDEX=".$pmCaseUser->delIndex."&action=".$caseInfo->caseStatus ;
|
|
|
|
echo "<iframe onload='onLoadFrame( event, \"".$caseInfo->caseId."\", ".$pmCaseUser->delIndex.", ".$caseInfo->caseNumber.", \"".$caseInfo->processName."\") ;' id='caseiframe' width=100% style='border:none;' src='".$pmItem->serverURL."/cases/cases_Open?sid=". $_SESSION["pluginprocessmaker"]["session"]["id"]."&APP_UID=".$caseInfo->caseId."&".$paramsURL."&rand=$rand' ></iframe>";
|
|
echo "</td></tr>";
|
|
|
|
echo "<tr><th colspan='2'> ";
|
|
echo "</th></tr>";
|
|
|
|
echo "<tr class='tab_bg_1'>";
|
|
echo "<td>".$LANG['document'][2]." (".Document::getMaxUploadSize().") : ";
|
|
echo "<img src='".$CFG_GLPI["root_doc"]."/pics/aide.png' class='pointer' alt='".
|
|
$LANG['central'][7]."' onclick=\"window.open('".$CFG_GLPI["root_doc"].
|
|
"/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
|
|
|
|
echo " ";
|
|
Ticket::showDocumentAddButton(60);
|
|
|
|
echo "</td>";
|
|
echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
|
|
|
|
echo "</td></tr>";
|
|
|
|
if (!$ticket_template) {
|
|
echo "<tr class='tab_bg_1' style='display:none;'>";
|
|
echo "<td colspan='2' class='center'>";
|
|
|
|
if ($tt->isField('id') && $tt->fields['id'] > 0) {
|
|
echo "<input type='hidden' name='_tickettemplates_id' value='".$tt->fields['id']."'>";
|
|
echo "<input type='hidden' name='_predefined_fields'
|
|
value=\"".rawurlencode(serialize($predefined_fields))."\">";
|
|
}
|
|
|
|
echo "<input type='submit' name='add' value=\"".$LANG['help'][14]."\" class='submit'>";
|
|
|
|
echo "</td></tr>";
|
|
}
|
|
|
|
echo "</table></div>";
|
|
if (!$ticket_template) {
|
|
Html::closeForm();
|
|
}
|
|
}
|
|
|
|
|
|
|
|
function processMakerShowCase( $ID, $from_helpdesk ) {
|
|
global $LANG ;
|
|
|
|
Html::helpHeader($LANG['job'][13], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
|
|
|
|
//$userGLPI = new User();
|
|
//$userGLPI->getFromDB( $ID ) ;
|
|
//if( $userGLPI->fields['language'] != null )
|
|
// $lang = substr( $userGLPI->fields['language'], 0, 2) ;
|
|
//else
|
|
// $lang = "en" ;
|
|
|
|
$pmItem = new PluginProcessmakerProcessmaker( ) ;
|
|
$pmItem->login( ) ;
|
|
|
|
//if( isset( $_REQUEST['sid'] )) {
|
|
// $pmItem->useSession( $_REQUEST['sid'], $lang ) ;
|
|
//}
|
|
//else {
|
|
// $pmItem->openSession( $userGLPI->fields['name'], "md5:37d442efb43ebb80ec6f9649b375ab72", $lang ) ;
|
|
//}
|
|
|
|
$caseInfo = $pmItem->getCaseInfo( $_REQUEST['case_id'] ) ;
|
|
if ($caseInfo->status_code == 0){
|
|
// case is created
|
|
// Must show it...
|
|
// we may input this case into a temporary case table with session id for key
|
|
// we need some more info, del_index...
|
|
// $pmCaseUser = $caseInfo->currentUsers[0] ; // by default
|
|
|
|
$rand = rand();
|
|
|
|
// echo "<div id='toHideDefaultTicketCreation' style='display: none;'>" ;
|
|
//echo "<div id='toHideDefaultTicketCreation' >" ;
|
|
echo "<script type='text/javascript' src='".GLPI_ROOT."/plugins/processmaker/js/cases.helpdesk.js'></script>" ; //?rand=$rand'
|
|
|
|
showFormHelpdesk(Session::getLoginUserID(), $pmItem, $caseInfo);
|
|
//echo "</div>";
|
|
|
|
//echo "<form name='processmaker_form$rand' id='processmaker_form$rand' method='post' action='".Toolbox::getItemTypeFormURL("PluginProcessmakerProcessmaker")."'>";
|
|
// echo "<div class='center'><table class='tab_cadre_fixehov'>";
|
|
// echo "<tr><th >Input your request, and click on 'Next Step' (when needed add files above)</th></tr>";
|
|
//echo "<tr class='tab_bg_2' ><td id='GLPI-PM-scriptCases' colspan=2>
|
|
// <script type='text/javascript' src='".GLPI_ROOT."/plugins/processmaker/js/cases.helpdesk.js'></script>
|
|
// </td></tr>" ; //?rand=$rand'
|
|
|
|
// echo "<tr><td class='center'>";
|
|
|
|
|
|
//// echo "<iframe onload='onLoadFrame( event, \"".$caseInfo->caseId."\", ".$pmCaseUser->delIndex.", ".$caseInfo->caseNumber.", \"".$caseInfo->processName."\") ;' id='caseiframe' width=100% style='border:none;' src='".$pmItem->serverURL."/cases/cases_Open?sid=". $_SESSION["pluginprocessmaker"]["session"]["id"]."&APP_UID=".$caseInfo->caseId."&".$paramsURL."&rand=$rand' ></iframe>";
|
|
|
|
// echo "</td></tr>";
|
|
|
|
//echo "<tr><td class='center'>";
|
|
|
|
////echo "<div id='toHideDefaultTicketCreation' >" ;
|
|
|
|
////echo "</div>";
|
|
//echo "</td></tr>";
|
|
|
|
echo "</table>";
|
|
// Html::closeForm();
|
|
}
|
|
|
|
|
|
}
|
|
|
|
function in_array_recursive($needle, $haystack) {
|
|
|
|
$it = new RecursiveIteratorIterator(new RecursiveArrayIterator($haystack));
|
|
|
|
foreach($it AS $element) {
|
|
if($element == $needle) {
|
|
return true;
|
|
}
|
|
}
|
|
|
|
return false;
|
|
}
|
|
|
|
|
|
// redirect if no create ticket right
|
|
if (!Session::haveRight('create_ticket', 1)) {
|
|
if (Session::haveRight('observe_ticket', 1) || Session::haveRight('validate_ticket', 1)) {
|
|
Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");
|
|
} else if (Session::haveRight('reservation_helpdesk', 1)) {
|
|
Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");
|
|
} else if (Session::haveRight('faq', 'r')) {
|
|
Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
|
|
}
|
|
}
|
|
|
|
Session::checkHelpdeskAccess();
|
|
|
|
Html::helpHeader($LANG['job'][13], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
|
|
|
|
if (isset($_REQUEST['case_id'])) {
|
|
$query = "SELECT * FROM glpi_plugin_processmaker_cases WHERE id='".$_REQUEST['case_id']."'" ;
|
|
$res = $DB->query( $query ) ;
|
|
if( $DB->numrows( $res ) ) // a ticket already exists for this case, then show new cases
|
|
processMakerShowProcessList(Session::getLoginUserID(), 1);
|
|
else {
|
|
// before showing the case, we must check the rights for this user to view it, if entity has been changed in the meanwhile
|
|
$processList = PluginProcessmakerProcessmaker::getProcessesWithCategoryAndProfile( $_REQUEST["itilcategories_id"], $_REQUEST["type"], $_SESSION['glpiactiveprofile']['id'], $_SESSION['glpiactive_entity'] ) ;
|
|
if( in_array_recursive( $_REQUEST['process_id'], $processList ) ) {
|
|
processMakerShowCase(Session::getLoginUserID(), 1);
|
|
} else {
|
|
Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
|
|
}
|
|
|
|
}
|
|
} else
|
|
processMakerShowProcessList(Session::getLoginUserID(), 1);
|
|
|
|
Html::helpFooter();
|
|
|
|
?>
|