1696 lines
64 KiB
PHP
1696 lines
64 KiB
PHP
<?php
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/*
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-------------------------------------------------------------------------
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ProcessMaker plugin for GLPI
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Copyright (C) 2014-2023 by Raynet SAS a company of A.Raymond Network.
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https://www.araymond.com/
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-------------------------------------------------------------------------
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LICENSE
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This file is part of ProcessMaker plugin for GLPI.
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This file is free software; you can redistribute it and/or modify
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it under the terms of the GNU General Public License as published by
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the Free Software Foundation; either version 2 of the License, or
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(at your option) any later version.
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This plugin is distributed in the hope that it will be useful,
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but WITHOUT ANY WARRANTY; without even the implied warranty of
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MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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GNU General Public License for more details.
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You should have received a copy of the GNU General Public License
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along with this plugin. If not, see <http://www.gnu.org/licenses/>.
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--------------------------------------------------------------------------
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*/
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/**
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* PluginProcessmakerCase short summary.
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*
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* PluginProcessmakerCase description.
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*
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* @version 1.0
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* @author MoronO
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*/
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class PluginProcessmakerCase extends CommonDBTM {
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static $rightname = 'plugin_processmaker_case';
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private $process = null;
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const DRAFT = 'DRAFT';
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const TO_DO = 'TO_DO';
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const COMPLETED = 'COMPLETED';
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const CANCELLED = 'CANCELLED';
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//const ALL = 'all';
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static function getTypeName($nb = 0) {
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return _n('Process case', 'Process cases', $nb, 'processmaker');
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}
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//static function canCreate() {
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// return Session::haveRight('plugin_processmaker_config', UPDATE);
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//}
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static function canView() {
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return Session::haveRightsOr('plugin_processmaker_case', [READ, UPDATE]);
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}
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function canViewItem() {
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return Session::haveRight('plugin_processmaker_case', READ);
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}
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//static function canUpdate( ) {
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// return Session::haveRight('plugin_processmaker_config', UPDATE);
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//}
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//function canUpdateItem() {
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// return Session::haveRight('plugin_processmaker_config', UPDATE);
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//}
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function canEdit($ID) {
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return $this->canPurgeItem() || self::canCancel();
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}
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function maybeDeleted() {
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return false;
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}
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//static function canDelete() {
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// return parent::canDelete();
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//}
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//function canDeleteItem() {
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// return parent::canDeleteItem();
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//}
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static function canPurge() {
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return true; //self::canDelete();
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}
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function canPurgeItem() {
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return $_SESSION['glpiactiveprofile']['interface'] == 'central'
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&& $this->fields['plugin_processmaker_cases_id'] == 0
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&& $this->canDeleteItem()
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&& (self::canDelete() || $this->fields['case_status'] == self::DRAFT);
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}
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static function canCancel() {
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return plugin_processmaker_haveRight('case', CANCEL);
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}
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function canCancelItem() {
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return plugin_processmaker_haveRight('case', CANCEL);
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}
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/**
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* Summary of getTabNameForItem
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* @param CommonGLPI $item is the item
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* @param mixed $withtemplate has template
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* @return array os strings
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*/
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function getTabNameForItem(CommonGLPI $item, $withtemplate = 0) {
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if ($item->getType() == __CLASS__) {
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// get tab name for a case itself
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$tabname = __('Case', 'processmaker');
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if ($item->fields['plugin_processmaker_cases_id'] > 0) {
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// case is a sub-case
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$tabname = __('Sub-case', 'processmaker');
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}
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return [ 'main' => $tabname."<sup class='tab_nb'> ".self::getStatus($item->fields['case_status'])."</sup>"];
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} else {
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$items_id = $item->getID();
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$itemtype = $item->getType();
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// count how many cases are on this item
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$cnt = count(self::getIDsFromItem($itemtype, $items_id));
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$tab = self::getTypeName(2); // to force plurial for tab name
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if ($cnt) {
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$tab .= "<sup class='tab_nb'>$cnt</sup>";
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}
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return ['processmakercases' => $tab];
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}
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}
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/**
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* Summary of getName
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* @param mixed $options
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* @return mixed
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*/
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function getName($options = []) {
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return $this->fields['name'];
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}
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/**
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* Summary of getIDsFromItem
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* returns an array of the case ids linked to the item
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* @param string $itemtype is the item type of the item (Ticket, Problem, Change)
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* @param mixed $items_id is the GLPI id of the item in the type
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* @return array
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*/
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static function getIDsFromItem($itemtype, $items_id) {
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$ret = [];
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$dbu = new DbUtils;
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$restrict = [
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"items_id" => $items_id,
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"itemtype" => $itemtype,
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];
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foreach ($dbu->getAllDataFromTable( self::getTable(), $restrict) as $case) {
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$ret[] = $case['id'];
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}
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return $ret;
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}
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/**
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* Summary of getFromGUID
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* @param mixed $case_guid
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* @return boolean
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*/
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function getFromGUID($case_guid) {
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$restrict = [
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'WHERE' => [
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'case_guid' => $case_guid,
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],
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];
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return $this->getFromDBByRequest($restrict);
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}
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/**
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* Summary of getVariables
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* @param mixed $vars
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* @return mixed
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*/
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function getVariables($vars = []) {
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global $PM_SOAP;
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return $PM_SOAP->getVariables($this->fields['case_guid'], $vars);
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}
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/**
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* Summary of sendVariables
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* @param mixed $vars
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* @return A
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*/
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function sendVariables($vars = []) {
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global $PM_SOAP;
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return $PM_SOAP->sendVariables($this->fields['case_guid'], $vars);
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}
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/**
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* Summary of getCaseInfo
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* @param mixed $delIndex
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* @return stdClass, a getCaseInfoResponse object, or false exception occured
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*/
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function getCaseInfo($delIndex = '') {
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global $PM_SOAP;
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return $PM_SOAP->getCaseInfo($this->fields['case_guid'], $delIndex);
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}
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/**
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* Summary of unpauseCase
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* @param mixed $delIndex
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* @param mixed $userGuid
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* @return an
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*/
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function unpauseCase($delIndex, $userGuid) {
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global $PM_SOAP;
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return $PM_SOAP->unpauseCase($this->fields['case_guid'], $delIndex, $userGuid);
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}
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/**
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* Summary of unassignCase
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* Will unassign the delIndex task, restoring the assigned group
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* @param $delIndex int the delegation index
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* @param $taskGuid string the GUID of the task
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* @param $tasktype string the type of task (TicketTask, ChangeTask, ProblemTask)
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* @param $tasks_id int the id of the task
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* @param $itemtype string the type of the ITIL object (Ticket, Change, Problem)
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* @return bool
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*/
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function unassignCase($delIndex, $taskGuid, $tasktype, $tasks_id, $itemtype, $options) {
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global $PM_DB, $PM_SOAP, $DB;
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// un-claim task
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// will unclaim the task
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// to unclaim a task, we must un-assign the task in the APP_DELEGATION table
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// and un-assign the task in glpi_itemtypeTask table
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$groups_id_tech = $PM_SOAP->getGLPIGroupIdForSelfServiceTask($this->fields['case_guid'], $taskGuid);
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if ($groups_id_tech !== false) {
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// unclaim the case only when a GLPI group can be found
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$query = "UPDATE APP_DELEGATION SET USR_UID='', DEL_INIT_DATE=NULL, USR_ID=0 WHERE APP_NUMBER=".$this->getID()." AND DEL_INDEX=$delIndex;";
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$PM_DB->query($query);
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$glpi_task = new $tasktype;
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$glpi_task->getFromDB($tasks_id);
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$foreignkey = getForeignKeyFieldForItemType( $itemtype );
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$donotif = PluginProcessmakerNotificationTargetProcessmaker::saveNotificationState(false); // do not send notification yet
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$glpi_task->update( ['id' => $glpi_task->getID(),
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$foreignkey => $glpi_task->fields[$foreignkey],
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'users_id_tech' => 0,
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'groups_id_tech' => $groups_id_tech['id'],
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'update' => true] );
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PluginProcessmakerNotificationTargetProcessmaker::restoreNotificationState($donotif);
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// send notification now!
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$pm_task = new PluginProcessmakerTask($tasktype);
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$pm_task->getFromDB($tasks_id);
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$glpi_item = new $itemtype;
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$glpi_item->getFromDB($glpi_task->fields[$foreignkey]);
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$pm_task->sendNotification('task_unclaim', $glpi_task, $glpi_item, $this);
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// create an information task and add comment
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$pm_process = $this->getProcess();
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$dbu = new DbUtils;
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$info = __('<b>Task un-claimed!</b><br/><b>Case: </b>%s<br/><b>Task: </b>"%s" has been un-assigned from "%s" and assigned to "%s" group.<br/><b>Reason: </b>%s', 'processmaker');
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$info .= "<input name='caseid' type='hidden' value='".$this->getID()."'><input name='taskid' type='hidden' value='".$pm_task->getID()."'>";
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$taskCat = new TaskCategory;
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$taskCat->getFromDB( $glpi_task->fields['taskcategories_id'] );
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$info = sprintf($info,
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$this->getNameID(['forceid' => true]),
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DropdownTranslation::getTranslatedValue($glpi_task->fields['taskcategories_id'], 'TaskCategory', 'name', $_SESSION['glpilanguage'], $taskCat->fields['name']),
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$dbu->getUserName(isset($glpi_task->oldvalues['users_id_tech']) ? $glpi_task->oldvalues['users_id_tech'] : 0),
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$groups_id_tech['name'],
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$options['comment']
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);
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// unescape some chars and replace CRLF, CR or LF by <br/>
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$info = str_replace(["\\'", '\\"', '\r\n', '\r', '\n'], ["'", '"', '<br>', '<br>', '<br>'], $info);
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$glpi_task->add([$foreignkey => $glpi_task->fields[$foreignkey],
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'is_private' => 0, // a post-only user can't create private task
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'taskcategories_id' => $pm_process->fields['taskcategories_id'],
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'content' => $DB->escape($info),
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'users_id' => $PM_SOAP->taskWriter,
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'state' => Planning::INFO,
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'users_id_tech' => Session::getLoginUserID(),
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]);
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return true;
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}
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return false;
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}
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/**
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* Summary of reassignCase
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* @param mixed $delIndex
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* @param mixed $taskGuid
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* @param mixed $delThread
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* @param mixed $users_id_source
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* @param mixed $users_id_target
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* @return mixed
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*/
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function reassignCase($delIndex, $taskGuid, $delThread, $users_id_source, $users_id_target, $options) {
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global $PM_SOAP;
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$users_guid_source = ''; // by default
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if ($users_id_source !== 0) { // when task is not 'to be claimed'
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$users_guid_source = PluginProcessmakerUser::getPMUserId($users_id_source);
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}
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$users_guid_target = PluginProcessmakerUser::getPMUserId($users_id_target);
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$pmResponse = $PM_SOAP->reassignCase($this->fields['case_guid'], $delIndex, $users_guid_source, $users_guid_target);
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// now should manage GLPI Tasks previously assigned to the $users_guid_source
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if ($pmResponse->status_code == 0) {
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// we need to change the delindex of the glpi task and the assigned tech to prevent creation of new tasks
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// we need the delindex of the current glpi task, and the delindex of the new one
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// search for new delIndex and new delThread
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$newCaseInfo = $this->getCaseInfo( );
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$newDelIndex = 0;
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$newDelThread = 0;
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foreach ($newCaseInfo->currentUsers as $newCaseUser) {
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if ($newCaseUser->taskId == $taskGuid && $newCaseUser->delThread == $delThread) {
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$newDelIndex = $newCaseUser->delIndex;
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$newDelThread = $newCaseUser->delThread;
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break;
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}
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}
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$this->reassignTask($delIndex, $newDelIndex, $delThread, $newDelThread, $users_id_target, $options);
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$this->update(['id' => $this->getID(), 'date_mod' => $_SESSION["glpi_currenttime"]]);
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}
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return $pmResponse;
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}
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/**
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* Summary of reassignTask
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* @param mixed $delIndex
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* @param mixed $newDelIndex
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* @param mixed $newTech
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*/
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public function reassignTask ($delIndex, $newDelIndex, $delThread, $newDelThread, $newTech, $options) {
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global $DB, $PM_SOAP;
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$dbu = new DbUtils;
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$pm_task_row = $dbu->getAllDataFromTable(PluginProcessmakerTask::getTable(), ['plugin_processmaker_cases_id' => $this->getID(), 'del_index' => $delIndex, 'del_thread' => $delThread]);
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if ($pm_task_row && count($pm_task_row) == 1) {
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$pm_task_row = array_shift($pm_task_row);
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$glpi_task = new $pm_task_row['itemtype'];
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$glpi_task->getFromDB($pm_task_row['items_id']);
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$itilobject_itemtype = $this->fields['itemtype'];
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$foreignkey = getForeignKeyFieldForItemType($itilobject_itemtype);
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PluginProcessmakerProcessmaker::addWatcher($itilobject_itemtype, $glpi_task->fields[ $foreignkey ], $newTech);
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$donotif = PluginProcessmakerNotificationTargetProcessmaker::saveNotificationState(false); // do not send notification yet
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$glpi_task->update(['id' => $glpi_task->getID(),
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$foreignkey => $glpi_task->fields[$foreignkey],
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'users_id_tech' => $newTech,
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'groups_id_tech' => 0,
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'update' => true]);
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PluginProcessmakerNotificationTargetProcessmaker::restoreNotificationState($donotif);
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// then update the delIndex and delThread
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$DB->Update('glpi_plugin_processmaker_tasks', [
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'del_index' => $newDelIndex,
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'del_thread' => $newDelThread
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], [
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'id' => $pm_task_row['id']
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]
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);
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// send notification now!
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$pm_task = new PluginProcessmakerTask($pm_task_row['itemtype']);
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$pm_task->getFromDB($pm_task_row['items_id']);
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$glpi_item = new $itilobject_itemtype;
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$glpi_item->getFromDB($glpi_task->fields[$foreignkey]);
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$pm_task->sendNotification('task_reassign', $glpi_task, $glpi_item, $this);
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// create an information task and add comment
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$pm_process = $this->getProcess();
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$old_users_tech_id = $glpi_task->oldvalues['users_id_tech'] ?? $glpi_task->oldvalues['users_id_tech'];
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$taskCat = new TaskCategory;
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$taskCat->getFromDB( $glpi_task->fields['taskcategories_id'] );
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$task_name = DropdownTranslation::getTranslatedValue($glpi_task->fields['taskcategories_id'], 'TaskCategory', 'name', $_SESSION['glpilanguage'], $taskCat->fields['name']);
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$new_tech_name = $dbu->getUserName($newTech);
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if ($old_users_tech_id) {
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$info = __('<b>Task re-assigned!</b><br><b>Case: </b>%s<br><b>Task: </b>"%s" has been re-assigned from "%s" to "%s".<br><b>Reason: </b>%s', 'processmaker');
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$info = sprintf($info,
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$this->getNameID(['forceid' => true]),
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$task_name,
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$dbu->getUserName(isset($glpi_task->oldvalues['users_id_tech']) ? $glpi_task->oldvalues['users_id_tech'] : 0),
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$new_tech_name,
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$options['comment']
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);
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} else {
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$info = __('<b>Task assigned!</b><br><b>Case: </b>%s<br><b>Task: </b>"%s" has been assigned to "%s".<br><b>Reason: </b>%s', 'processmaker');
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$info = sprintf($info,
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$this->getNameID(['forceid' => true]),
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$task_name,
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$new_tech_name,
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$options['comment']
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);
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}
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$info .= "<input name='caseid' type='hidden' value='".$this->getID()."'><input name='taskid' type='hidden' value='".$pm_task->getID()."'>";
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// unescape some chars and replace CRLF, CR or LF by <br/>
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$info = str_replace(["\\'", '\\"'], ["'", '"'], $info);
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$info = nl2br($info);
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$glpi_task->add([$foreignkey => $glpi_task->fields[$foreignkey],
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'date' => $glpi_task->fields['date'],
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'is_private' => 0, // a post-only user can't create private task
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'taskcategories_id' => $pm_process->fields['taskcategories_id'],
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'content' => $DB->escape($info),
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'users_id' => $PM_SOAP->taskWriter,
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'state' => Planning::INFO,
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'users_id_tech' => Session::getLoginUserID(),
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]);
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//// and add a fake pm_task in the glpi_plugin_processmaker_tasks table
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//$DB->insert(PluginProcessmakerTask::getTable(), [
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// 'itemtype' => $pm_task_row['itemtype'],
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// 'items_id' => $glpi_task->getID(),
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// 'plugin_processmaker_cases_id' => $this->getID(),
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// 'plugin_processmaker_taskcategories_id' => $pm_process->fields['taskcategories_id'],
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// 'del_index' => $delIndex,
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// 'del_thread' => $delThread,
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// 'del_thread_status' => PluginProcessmakerTask::INFO
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// ]
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//);
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}
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}
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/**
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* Summary of getProcess
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* Returns process object
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* @return bool|PluginProcessmakerProcess
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*/
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function getProcess() {
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$pm_process = new PluginProcessmakerProcess;
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if (!$this->process && $pm_process->getFromDB($this->fields['plugin_processmaker_processes_id'])) {
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$this->process = $pm_process;
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}
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return $this->process;
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}
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|
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/**
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* Summary of showCaseProperties
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*/
|
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function showCaseProperties() {
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global $DB, $PM_DB;
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// get all tasks that are OPEN for any sub-case of this case
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$case_tasks = [];
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$res = $DB->request('glpi_plugin_processmaker_tasks', [
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'AND' => [
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'plugin_processmaker_cases_id' => $this->getID(),
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'del_thread_status' => PluginProcessmakerTask::OPEN
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]
|
|
]);
|
|
foreach ($res as $task) {
|
|
$case_tasks[$task['del_index']] = $task;
|
|
}
|
|
|
|
|
|
//// get all tasks that are OPEN for any sub-case of this case
|
|
//$sub_cases = [];
|
|
//$query = "SELECT `glpi_plugin_processmaker_tasks`.* FROM `glpi_plugin_processmaker_tasks`
|
|
// JOIN `glpi_plugin_processmaker_cases` on `glpi_plugin_processmaker_cases`.`id`=`glpi_plugin_processmaker_tasks`.`plugin_processmaker_cases_id`
|
|
// WHERE `glpi_plugin_processmaker_cases`.`plugin_processmaker_cases_id`={$this->getID()} AND `del_thread_status`='OPEN'";
|
|
//foreach($DB->request($query) as $task) {
|
|
// $sub_cases[$task['plugin_processmaker_cases_id']][$task['del_index']] = $task;
|
|
//}
|
|
|
|
$caseInfo = $this->getCaseInfo();
|
|
if (property_exists($caseInfo, 'currentUsers')) {
|
|
$caseInfo->currentUsers = $this->sortTasks($caseInfo->currentUsers, PluginProcessmakerUser::getPMUserId(Session::getLoginUserID()));
|
|
}
|
|
$res = $PM_DB->request([
|
|
'SELECT' => ['DEL_INDEX', 'DEL_DELEGATE_DATE'],
|
|
'FROM' => 'APP_DELEGATION',
|
|
'WHERE' => ['APP_UID' => $caseInfo->caseId]
|
|
]);
|
|
//$query = "SELECT `DEL_INDEX`, `DEL_DELEGATE_DATE` FROM `APP_DELEGATION` WHERE `APP_UID`='{$caseInfo->caseId}'";
|
|
$tasks = [];
|
|
foreach ($res as $row) {
|
|
$tasks[$row['DEL_INDEX']] = $row['DEL_DELEGATE_DATE'];
|
|
}
|
|
//foreach ($PM_DB->request($query) as $row) {
|
|
// $tasks[$row['DEL_INDEX']] = $row['DEL_DELEGATE_DATE'];
|
|
//}
|
|
|
|
echo "<p></p>";
|
|
// show the case properties like given by PM server
|
|
$this->showShort($caseInfo);
|
|
|
|
// show current (running) tasks properties
|
|
echo "<p></p>";
|
|
|
|
echo "<div class='center'>";
|
|
echo "<table style='margin-bottom: 0px' class='tab_cadre_fixe'>";
|
|
|
|
echo "<tr><th colspan=4>".__('Current task(s) properties', 'processmaker')."</th></tr>";
|
|
|
|
if (property_exists($caseInfo, 'currentUsers') && count($caseInfo->currentUsers) > 0) {
|
|
echo "<tr style='font-weight: bold;'>
|
|
<th>".__('Task', 'processmaker')."</th>
|
|
<th>".__('Task guid', 'processmaker')."</th>
|
|
<th>".__('Current user', 'processmaker')."</th>
|
|
<th>".__('Task delegation date', 'processmaker')."</th>
|
|
</tr>";
|
|
foreach ($caseInfo->currentUsers as $currentTask) {
|
|
$case_url = $this->getLinkURL().'&forcetab=PluginProcessmakerTask$';
|
|
echo "<tr>";
|
|
if (isset($case_tasks[$currentTask->delIndex])) {
|
|
$case_url .= $case_tasks[$currentTask->delIndex]['id'];
|
|
echo "<td class='tab_bg_2'><a href='$case_url'>".$currentTask->taskName."</a></td>";
|
|
} else {
|
|
$res = $PM_DB->request([
|
|
'SELECT' => 'APP_UID',
|
|
'FROM' => 'SUB_APPLICATION',
|
|
'WHERE' => [
|
|
'AND' => [
|
|
'APP_PARENT' => $this->fields['case_guid'],
|
|
'DEL_INDEX_PARENT' => $currentTask->delIndex,
|
|
'SA_STATUS' => 'ACTIVE'
|
|
]
|
|
]
|
|
]);
|
|
//$res = $PM_DB->query("SELECT APP_UID FROM SUB_APPLICATION WHERE APP_PARENT='{$this->fields['case_guid']}' AND DEL_INDEX_PARENT={$currentTask->delIndex} AND SA_STATUS='ACTIVE'");
|
|
//if ($res && $PM_DB->numrows($res) == 1) {
|
|
// $row = $PM_DB->fetch_assoc($res);
|
|
if ($res->numrows() == 1 && $row = $res->current()) {
|
|
$sub_case = new PluginProcessmakerCase;
|
|
$sub_case->getFromGUID($row['APP_UID']);
|
|
$case_url .= $sub_case->getID()."-".$currentTask->delIndex;
|
|
echo "<td class='tab_bg_2'><a href='$case_url'><sub>> ".$currentTask->taskName."</sub></a></td>";
|
|
} else {
|
|
echo "<td class='tab_bg_2'>".$currentTask->taskName."</td>";
|
|
}
|
|
}
|
|
echo "<td class='tab_bg_2'>".$currentTask->taskId."</td>";
|
|
if ($currentTask->userName == '') {
|
|
echo "<td class='tab_bg_2'>".__('To be claimed', 'processmaker')."</td>";
|
|
} else {
|
|
echo "<td class='tab_bg_2'>".$currentTask->userName."</td>";
|
|
}
|
|
echo "<td class='tab_bg_2'>".Html::convDateTime($tasks[$currentTask->delIndex])."</td>";
|
|
echo "</tr>";
|
|
}
|
|
} else {
|
|
echo "<td colspan=4>".__('None')."</td>";
|
|
}
|
|
|
|
echo "</table>";
|
|
|
|
echo "</div>";
|
|
|
|
// show the parent case if it's a sub-case
|
|
if ($this->fields['plugin_processmaker_cases_id'] > 0) {
|
|
echo "<p></p>";
|
|
$sub_case = new self;
|
|
$sub_case->getFromDB($this->fields['plugin_processmaker_cases_id']);
|
|
$sub_case->showShort($sub_case->getCaseInfo(), true);
|
|
}
|
|
|
|
}
|
|
|
|
/**
|
|
* Summary of showShort
|
|
* @param mixed $caseInfo
|
|
* @param mixed $showparenturl
|
|
*/
|
|
function showShort($caseInfo, $showparenturl = false) {
|
|
|
|
echo "<div class='center'>";
|
|
echo "<table style='margin-bottom: 0px' class='tab_cadre_fixe'>";
|
|
|
|
if ($this->fields['plugin_processmaker_cases_id'] > 0) {
|
|
echo "<tr><th colspan=8>".__('Sub-case properties', 'processmaker')."</th></tr>";
|
|
} else {
|
|
if ($showparenturl) {
|
|
echo "<tr><th colspan=8>".__('Parent case properties', 'processmaker')."</th></tr>";
|
|
} else {
|
|
echo "<tr><th colspan=8>".__('Case properties', 'processmaker')."</th></tr>";
|
|
}
|
|
}
|
|
|
|
echo "<tr>";
|
|
echo "<th class='tab_bg_2'>".__('Process', 'processmaker')."</th>";
|
|
echo "<th class='tab_bg_2'>".__('Case title', 'processmaker')."</th>";
|
|
echo "<th class='tab_bg_2'>".__('Case number', 'processmaker')."</th>";
|
|
echo "<th class='tab_bg_2'>".__('Case status', 'processmaker')."</th>";
|
|
echo "<th class='tab_bg_2'>".__('Case guid', 'processmaker')."</th>";
|
|
echo "<th class='tab_bg_2'>".__('Creator', 'processmaker')."</th>";
|
|
echo "<th class='tab_bg_2'>".__('Creation date', 'processmaker')."</th>";
|
|
echo "<th class='tab_bg_2'>".__('Last update', 'processmaker')."</th>";
|
|
//echo "<th class='tab_bg_2'>".__('Case description', 'processmaker')."</th>";
|
|
echo "</tr>";
|
|
|
|
echo "<tr>";
|
|
echo "<td class='tab_bg_2'>".$caseInfo->processName."</td>";
|
|
if ($showparenturl) {
|
|
echo "<td class='tab_bg_2'>".$this->getLink()."</td>";
|
|
} else {
|
|
echo "<td class='tab_bg_2'>".$caseInfo->caseName."</td>";
|
|
}
|
|
echo "<td class='tab_bg_2'>".$caseInfo->caseNumber."</td>";
|
|
echo "<td class='tab_bg_2'>".self::getStatus($caseInfo->caseStatus)."</td>";
|
|
echo "<td class='tab_bg_2'>".$caseInfo->caseId."</td>";
|
|
echo "<td class='tab_bg_2'>".$caseInfo->caseCreatorUserName."</td>";
|
|
echo "<td class='tab_bg_2'>".Html::convDateTime($caseInfo->createDate)."</td>";
|
|
echo "<td class='tab_bg_2'>".Html::convDateTime($caseInfo->updateDate)."</td>";
|
|
//echo "<td class='tab_bg_2'>".$caseInfo->????."</td>";
|
|
echo "</tr>";
|
|
|
|
echo "</table>";
|
|
|
|
echo "</div>";
|
|
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of localSortTasks
|
|
* used to sort array of tasks in a currenUsers object
|
|
* @param mixed $a
|
|
* @param mixed $b
|
|
* @return integer
|
|
*/
|
|
static private function localSortTasks ($a, $b) {
|
|
return $a->delIndex - $b->delIndex;
|
|
}
|
|
|
|
/**
|
|
* Summary of sortTasks
|
|
* @param mixed $tasks is the array of tasks from a getCaseInfo->currentUsers
|
|
* @param mixed $GLPICurrentPMUserId
|
|
* @return array sorted $tasks
|
|
*/
|
|
public function sortTasks($tasks, $GLPICurrentPMUserId) {
|
|
|
|
$tbctasks = [];
|
|
$utasks = [];
|
|
$infotasks = [];
|
|
|
|
foreach ($tasks as $caseUser) {
|
|
if ($caseUser->userId == $GLPICurrentPMUserId) {
|
|
$utasks[] = $caseUser;
|
|
} else {
|
|
if ($caseUser->userId == '') { // task to be claimed
|
|
$tbctasks[] = $caseUser;
|
|
} else {
|
|
$infotasks[] = $caseUser;
|
|
}
|
|
}
|
|
}
|
|
|
|
// order task by "current user", then by "to be claimed", and then push to end "tasks assigned to another user"
|
|
// then by delindex ASC in these three parts
|
|
usort($utasks, 'self::localSortTasks');
|
|
usort($tbctasks, 'self::localSortTasks');
|
|
usort($infotasks, 'self::localSortTasks');
|
|
|
|
return array_merge($utasks, $tbctasks, $infotasks);
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of showCaseInfoTab
|
|
* Will show information about the current case
|
|
* @param CommonGLPI $case is a PluginProcessmakerCase object
|
|
* @param mixed $tabnum
|
|
* @param mixed $withtemplate
|
|
*/
|
|
static function showCaseInfoTab(CommonGLPI $case, $tabnum = 1, $withtemplate = 0) {
|
|
// echo 'The idea is to show here the GLPI ITIL item to which it is linked, and to give a resume of the current case status, and to give possibility to delete or cancel the case.';
|
|
$itemtype = $case->fields['itemtype'];
|
|
|
|
$maintitle = __('Case is linked to a %1s', 'processmaker');
|
|
if ($case->fields['plugin_processmaker_cases_id'] > 0) {
|
|
$maintitle = __('Sub-case is linked to a %1s', 'processmaker');
|
|
}
|
|
|
|
echo "<tr><th colspan=12 >".sprintf($maintitle, $itemtype::getTypeName(1))."</th></tr>";
|
|
|
|
$itemtype::commonListHeader(Search::HTML_OUTPUT);
|
|
|
|
$itemtype::showShort($case->fields['items_id']);
|
|
|
|
echo "</table>";
|
|
|
|
// show case properties
|
|
$case->showCaseProperties();
|
|
|
|
if ($case->fields['plugin_processmaker_cases_id'] == 0 && self::canCancel() && $case->fields['case_status'] == self::TO_DO) {
|
|
|
|
// it's a main case, not a sub-case
|
|
// and we have the rights to cancel cases
|
|
|
|
echo "<p></p>";
|
|
echo "<table style='margin-bottom: 0px' class='tab_cadre_fixe'>";
|
|
echo "<tr><th colspan='2'>".__('Case cancellation', 'processmaker')."</th></tr>";
|
|
echo "<tr><td class='tab_bg_2' style='width: 10%'>".__('Cancel case', 'processmaker')."</td>";
|
|
echo "<td class='tab_bg_2' >";
|
|
echo "<input type='hidden' name='action' value='cancel'>";
|
|
echo "<input type='hidden' name='cases_id' value='".$case->getID()."'>";
|
|
echo "<input onclick='return confirm(\"".__('Confirm cancellation?', 'processmaker')."\");' type='submit' name='cancel' value='".__('Cancel', 'processmaker')."' class='submit' >";
|
|
echo "</td></tr></table>";
|
|
|
|
}
|
|
|
|
// will not show delete button if case is a sub-process
|
|
// and will show it only if it is a draft or if current glpi user has the right to delete cases and session is central
|
|
if ($case->canPurgeItem()) {
|
|
|
|
// then propose a button to delete case
|
|
// the button will be effectively shown by the showFormButtons()
|
|
|
|
echo "<p></p>";
|
|
echo "<table style='margin-bottom: 0px' class='tab_cadre_fixe'>";
|
|
echo "<tr><th colspan='12'>".__('Case deletion', 'processmaker')."</th></tr>";
|
|
// echo "<tr><td class='tab_bg_2' style='width: 10%'>".__('Delete case', 'processmaker')."</td>";
|
|
// echo "<td class='tab_bg_2' >";
|
|
// echo "<input type='hidden' name='action' value='delete'>";
|
|
// echo "<input type='hidden' name='cases_id' value='".$case->getID()."'>";
|
|
// echo "<input onclick='return confirm(\"".__('Confirm expunge?')."\");' type='submit' name='delete' value='".__('Delete permanently')."' class='submit' >";
|
|
// echo "</td></tr>";
|
|
echo "</table>";
|
|
echo "<p></p>";
|
|
|
|
}
|
|
|
|
return;
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of showForItem
|
|
* Shows list of cases attached to an item
|
|
* @param CommonITILObject $item
|
|
*/
|
|
static function showForItem(CommonITILObject $item) {
|
|
global $DB, $CFG_GLPI, $PM_SOAP;
|
|
|
|
$items_id = $item->getField('id');
|
|
$itemtype = $item->getType();
|
|
|
|
|
|
$canupdate = $item->can($items_id, UPDATE);
|
|
|
|
$rand = mt_rand();
|
|
$res = $DB->request([
|
|
'SELECT' => ['gppc.id AS assocID', 'gppc.id AS id', 'gppp.id AS pid', 'gppp.name AS pname', 'gppc.case_status', 'gppc.plugin_processmaker_cases_id'],
|
|
'FROM' => 'glpi_plugin_processmaker_cases AS gppc',
|
|
'LEFT JOIN' => [
|
|
'glpi_plugin_processmaker_processes AS gppp' => [
|
|
'FKEY' => [
|
|
'gppp' => 'id',
|
|
'gppc' => 'plugin_processmaker_processes_id']
|
|
]
|
|
],
|
|
'WHERE' => [
|
|
'AND' => [
|
|
'gppc.itemtype' => $itemtype,
|
|
'gppc.items_id' => $items_id
|
|
]
|
|
]
|
|
]);
|
|
|
|
$cases = [];
|
|
$used = [];
|
|
$pid = [];
|
|
if ($numrows = $res->numrows()) {
|
|
foreach ($res as $data) {
|
|
$cases[$data['id']] = $data;
|
|
$used[$data['id']] = $data['id'];
|
|
if (isset($pid[$data['pid']])) {
|
|
$pid[$data['pid']] += 1;
|
|
} else {
|
|
$pid[$data['pid']] = 1;
|
|
}
|
|
}
|
|
}
|
|
|
|
$columns = ['pname' => __('Process', 'processmaker'),
|
|
'name' => __('Case title', 'processmaker'),
|
|
'status' => __('Status', 'processmaker'),
|
|
'sub' => __('Sub-case of', 'processmaker')
|
|
];
|
|
|
|
// check if item is not solved nor closed
|
|
if ($canupdate
|
|
&& $item->fields['status'] != CommonITILObject::SOLVED
|
|
&& $item->fields['status'] != CommonITILObject::CLOSED
|
|
&& $_SESSION['glpiactiveprofile']['interface'] != 'helpdesk'
|
|
&& ($numrows < $PM_SOAP->config['max_cases_per_item']
|
|
|| $PM_SOAP->config['max_cases_per_item'] == 0)) {
|
|
echo "<div class='firstbloc'>";
|
|
echo "<form style='margin-bottom: 0px' name='processmaker_form$rand' id='processmaker_form$rand' method='post' action='".Toolbox::getItemTypeFormURL("PluginProcessmakerProcessmaker")."'>";
|
|
echo "<input type='hidden' name='action' value='newcase'>";
|
|
echo "<input type='hidden' name='items_id' value='$items_id'>";
|
|
echo "<input type='hidden' name='itemtype' value='$itemtype'>";
|
|
|
|
echo "<table class='tab_cadre_fixe'>";
|
|
echo "<tr class='tab_bg_2'><th colspan='3'>".__('Add a new case', 'processmaker')."</th></tr>";
|
|
|
|
echo "<tr class='tab_bg_2'><td class='tab_bg_2'>";
|
|
echo __('Select the process you want to add', 'processmaker');
|
|
echo "</td><td class='tab_bg_2'>";
|
|
$condition['is_active'] = 1;
|
|
if ($itemtype == 'Ticket' && $item->fields['type'] == Ticket::INCIDENT_TYPE) {
|
|
$condition['is_incident'] = 1;
|
|
} else if ($itemtype == 'Ticket' && $item->fields['type'] == Ticket::DEMAND_TYPE) {
|
|
$condition['is_request'] = 1;
|
|
} else {
|
|
$condition['is_'.strtolower($itemtype)] = 1;
|
|
//$is_itemtype = "AND is_".strtolower($itemtype)."=1";
|
|
}
|
|
PluginProcessmakerProcess::dropdown(['value' => 0,
|
|
'entity' => $item->fields['entities_id'],
|
|
'name' => 'plugin_processmaker_processes_id',
|
|
'condition' => $condition,
|
|
'specific_tags' => [
|
|
'count_cases_per_item' => $pid,
|
|
'process_restrict' => 1
|
|
]
|
|
]);
|
|
echo "</td><td class='tab_bg_2'>";
|
|
echo "<input type='submit' name='additem' value='"._sx('button', 'Add')."' class='submit'>";
|
|
echo "</td></tr></table>";
|
|
Html::closeForm();
|
|
echo "</div>";
|
|
}
|
|
|
|
echo "<div class='spaced'>";
|
|
if ($canupdate && $numrows) {
|
|
Html::openMassiveActionsForm('mass'.__CLASS__.$rand);
|
|
$massiveactionparams = ['num_displayed' => $numrows,
|
|
'container' => 'mass'.__CLASS__.$rand];
|
|
Html::showMassiveActions($massiveactionparams);
|
|
}
|
|
echo "<table class='tab_cadre_fixehov'>";
|
|
echo "<tr class='noHover'><th colspan='12'>".PluginProcessmakerCase::getTypeName($numrows)."</th>";
|
|
echo "</tr>";
|
|
if ($numrows) {
|
|
$header_begin = "<tr>";
|
|
$header_top = '';
|
|
$header_bottom = '';
|
|
$header_end = '';
|
|
if ($canupdate
|
|
&& $numrows) {
|
|
$header_top .= "<th width='11'>".Html::getCheckAllAsCheckbox('mass'.__CLASS__.$rand);
|
|
$header_top .= "</th>";
|
|
$header_bottom .= "<th width='11'>".Html::getCheckAllAsCheckbox('mass'.__CLASS__.$rand);
|
|
$header_bottom .= "</th>";
|
|
}
|
|
|
|
foreach ($columns as $key => $val) {
|
|
$header_end .= "<th>$val</th>";
|
|
}
|
|
|
|
$header_end .= "</tr>";
|
|
echo $header_begin.$header_top.$header_end;
|
|
|
|
Session::initNavigateListItems('PluginProcessmakerCase',
|
|
//TRANS : %1$s is the itemtype name,
|
|
// %2$s is the name of the item (used for headings of a list)
|
|
sprintf(__('%1$s = %2$s'),
|
|
$itemtype::getTypeName(1), $item->fields["name"]));
|
|
|
|
$i = 0;
|
|
foreach ($cases as $data) {
|
|
Session::addToNavigateListItems('PluginProcessmakerCase', $data["id"]);
|
|
$link = NOT_AVAILABLE;
|
|
$case = new self;
|
|
if ($case->getFromDB($data["id"])) {
|
|
$link = $case->getLink();
|
|
}
|
|
|
|
echo "<tr class='tab_bg_1'>";
|
|
if ($canupdate) {
|
|
echo "<td width='10'>";
|
|
// show massive action only for main cases (not for subcases)
|
|
if ($data['plugin_processmaker_cases_id'] == 0) {
|
|
Html::showMassiveActionCheckBox(__CLASS__, $data["assocID"]);
|
|
}
|
|
echo "</td>";
|
|
}
|
|
echo "<td >".$data['pname']."</td>";
|
|
echo "<td >".$link."</td>";
|
|
echo "<td >".self::getStatus($data['case_status'])."</td>";
|
|
echo "<td >";
|
|
if ($data['plugin_processmaker_cases_id'] > 0) {
|
|
// then this is a subcase of
|
|
$maincase = new self;
|
|
if ($maincase->getFromDB($data['plugin_processmaker_cases_id'])) {
|
|
echo $maincase->getLink();
|
|
}
|
|
} else {
|
|
echo '-';
|
|
}
|
|
echo "</td>";
|
|
echo "</tr>";
|
|
|
|
$i++;
|
|
}
|
|
echo $header_begin.$header_bottom.$header_end;
|
|
|
|
}
|
|
|
|
echo "</table>";
|
|
if ($canupdate && $numrows) {
|
|
$massiveactionparams['ontop'] = false;
|
|
Html::showMassiveActions($massiveactionparams);
|
|
Html::closeForm();
|
|
}
|
|
echo "</div>";
|
|
}
|
|
|
|
/**
|
|
* Summary of displayTabContentForItem
|
|
* @param CommonGLPI $item
|
|
* @param mixed $tabnum
|
|
* @param mixed $withtemplate
|
|
*/
|
|
static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0) {
|
|
global $PM_SOAP;
|
|
|
|
if ($item->getType() == __CLASS__) {
|
|
// we are in a case viewing the main tab
|
|
// the 'Case infos' tab
|
|
//self::showCaseInfoTab($item, $tabnum, $withtemplate);
|
|
|
|
} else {
|
|
|
|
// show the list of cases attached to the $item ITIL object
|
|
if (!$PM_SOAP->config['maintenance']) {
|
|
self::showForItem($item);
|
|
} else {
|
|
PluginProcessmakerProcessmaker::showUnderMaintenance();
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of deleteTasks
|
|
* will delete all tasks associated with this case from the item
|
|
* @return true if tasks have been deleted from associated item and from case table
|
|
*/
|
|
private function deleteTasks() {
|
|
global $DB;
|
|
$ret = false;
|
|
$sub = new QuerySubQuery([
|
|
'SELECT' => 'items_id',
|
|
'FROM' => 'glpi_plugin_processmaker_tasks',
|
|
'WHERE' => ['plugin_processmaker_cases_id' => $this->fields['id']]
|
|
]);
|
|
$re = "<input name=\'caseid\' type=\'hidden\' value=\'".$this->fields['id']."\'><input name=\'taskid\' type=\'hidden\' value=\'[1-9][0-9]*\'>";
|
|
if ($DB->delete('glpi_'.strtolower($this->fields['itemtype']).'tasks', ['id' => $sub])
|
|
&& $DB->delete('glpi_'.strtolower($this->fields['itemtype']).'tasks', ['content' => ['REGEXP', $re]])
|
|
&& $DB->delete('glpi_plugin_processmaker_tasks', ['plugin_processmaker_cases_id' => $this->fields['id']])) {
|
|
$ret = true;
|
|
}
|
|
//$query = "DELETE FROM glpi_".strtolower($this->fields['itemtype'])."tasks WHERE id IN (SELECT items_id FROM glpi_plugin_processmaker_tasks WHERE plugin_processmaker_cases_id='".$this->fields['id']."')";
|
|
//if ($DB->query( $query )) {
|
|
// $query = "DELETE FROM glpi_plugin_processmaker_tasks WHERE plugin_processmaker_cases_id='".$this->fields['id']."'";
|
|
// if ($DB->query( $query )) {
|
|
// $ret = true;
|
|
// }
|
|
//}
|
|
return $ret;
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of deleteCase
|
|
* will delete case and all tasks associated with this case from the item
|
|
* @return true if case and tasks have been deleted from associated item and from case table
|
|
*/
|
|
function deleteCase() {
|
|
return $this->delete(['id' => $this->getID()]);
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of cancelTasks
|
|
* will mark as information all to_do tasks
|
|
* BEWARE that this will only be done when case is in TO_DO status
|
|
* @return true if tasks have been deleted from associated item and from case table
|
|
*/
|
|
private function cancelTasks() {
|
|
global $DB;
|
|
$ret = false;
|
|
|
|
if (isset($this->fields['case_status']) && $this->fields['case_status'] == "TO_DO") {
|
|
$sub = new QuerySubQuery([
|
|
'SELECT' => 'items_id',
|
|
'FROM' => 'glpi_plugin_processmaker_tasks',
|
|
'WHERE' => ['plugin_processmaker_cases_id' => $this->fields['id']]
|
|
]);
|
|
$res = $DB->update('glpi_'.$this->fields['itemtype'].'tasks', [
|
|
'state' => 0,
|
|
'users_id_tech' => 0,
|
|
'groups_id_tech' => 0,
|
|
'begin' => null,
|
|
'end' => null
|
|
], [
|
|
'AND' => [
|
|
'state' => 1,
|
|
'id' => $sub
|
|
]
|
|
]);
|
|
if ($res) {
|
|
$ret = true;
|
|
}
|
|
//$query = "UPDATE glpi_".$this->fields['itemtype']."tasks SET state=0,users_id_tech=0,begin=NULL,end=NULL WHERE state=1 AND id in (select items_id from glpi_plugin_processmaker_tasks where plugin_processmaker_cases_id='".$this->fields['id']."')";
|
|
//if ($DB->query( $query )) {
|
|
// $ret = true;
|
|
//}
|
|
}
|
|
return $ret;
|
|
}
|
|
|
|
|
|
|
|
/**
|
|
* Summary of cancelCase
|
|
* will cancel case and mark 'to_do' tasks associated with this case from the item as information
|
|
* BEWARE that this will only be done when case is in TO_DO status
|
|
* @return true if case and tasks have been cancelled or marked from associated item and from case table
|
|
*/
|
|
function cancelCase() {
|
|
global $DB;
|
|
$ret = false;
|
|
|
|
if (isset($this->fields['case_status'])
|
|
&& $this->fields['case_status'] == self::TO_DO
|
|
&& $this->cancelTasks()) {
|
|
$ret = $this->update(['id' => $this->getID(), 'case_status' => self::CANCELLED]);
|
|
}
|
|
|
|
return $ret;
|
|
}
|
|
|
|
/**
|
|
* Summary of canSolve
|
|
* To know if a Ticket (Problem or Change) can be solved
|
|
* i.e. the case permits solving of item
|
|
* @param mixed $param is an array containing the item
|
|
* @return bool true to permit solve, false otherwise
|
|
*/
|
|
public static function canSolve ($param) {
|
|
$item = $param['item'];
|
|
$cases = self::getIDsFromItem($item->getType(), $item->getID());
|
|
foreach ($cases as $cases_id) {
|
|
$myCase = new self;
|
|
if ($myCase->getFromDB($cases_id)) {
|
|
$pmVar = $myCase->getVariables(['GLPI_ITEM_CAN_BE_SOLVED']);
|
|
if ($myCase->fields['case_status'] != self::COMPLETED
|
|
&& $myCase->fields['case_status'] != self::CANCELLED
|
|
&& (!isset($pmVar['GLPI_ITEM_CAN_BE_SOLVED']) || $pmVar['GLPI_ITEM_CAN_BE_SOLVED'] != 1)) {
|
|
// then item can't be solved
|
|
return false;
|
|
}
|
|
}
|
|
}
|
|
return true;
|
|
}
|
|
|
|
/**
|
|
* Summary of getToDoTasks
|
|
* @param mixed $item is a Ticket, a Problem or a Change
|
|
* @return array list of tasks with status 'to do' for case associated with item
|
|
*/
|
|
public static function getToDoTasks($item) {
|
|
$ret = [];
|
|
|
|
$cases = self::getIDsFromItem($item->getType(), $item->getID());
|
|
foreach ($cases as $cases_id) {
|
|
$ret = $ret + PluginProcessmakerTask::getToDoTasks($cases_id, $item->getType()."Task");
|
|
}
|
|
|
|
return $ret;
|
|
}
|
|
|
|
|
|
//static function getIcon() {
|
|
// // return "fas fa-code-branch fa-rotate-90";
|
|
// return "fas fa-blog fa-flip-vertical";
|
|
// // return "fas fa-cogs fa-flip-vertical";
|
|
//}
|
|
|
|
|
|
/**
|
|
* Summary of getMenuContent
|
|
* @return array
|
|
*/
|
|
static function getMenuContent() {
|
|
|
|
if (!Session::haveRightsOr('plugin_processmaker_case', [READ, DELETE, CANCEL, ADHOC_REASSIGN])) {
|
|
return [];
|
|
}
|
|
|
|
//$pm_plugin_url = Plugin::getWebDir('processmaker');
|
|
//$front_page = "$pm_plugin_url/front";
|
|
$menu = [];
|
|
$menu['title'] = self::getTypeName(Session::getPluralNumber());
|
|
$menu['page'] = self::getSearchURL(false);
|
|
//$menu['icon'] = '"></i><img src="'.$pm_plugin_url.'/pics/processmaker-xxs.png" style="vertical-align: middle;"/><i class="';
|
|
//$menu['icon'] = "\"src=\"$pm_plugin_url/pics/processmaker-xxs.png\" style=\"vertical-align: middle;";
|
|
$menu['links']['search'] = self::getSearchURL(false);
|
|
if (Session::haveRightsOr("config", [READ, UPDATE])) {
|
|
$menu['links']['config'] = PluginProcessmakerConfig::getFormURL(false);
|
|
}
|
|
|
|
$itemtypes = [
|
|
'PluginProcessmakerCase' => 'cases'
|
|
];
|
|
|
|
foreach ($itemtypes as $itemtype => $option) {
|
|
//$menu['options'][$option]['title'] = $itemtype::getTypeName(Session::getPluralNumber());
|
|
$menu['options'][$option]['page'] = $itemtype::getSearchURL(false);
|
|
$menu['options'][$option]['links']['search'] = $itemtype::getSearchURL(false);
|
|
if (Session::haveRightsOr("config", [READ, UPDATE])) {
|
|
$menu['options'][$option]['links']['config'] = PluginProcessmakerConfig::getFormURL(false);
|
|
}
|
|
switch ($itemtype) {
|
|
case 'PluginProcessmakerCase':
|
|
//if ($itemtype::canCreate()) {
|
|
//$menu['options'][$option]['links']['add'] = $itemtype::getFormURL(false);
|
|
//}
|
|
break;
|
|
default :
|
|
$menu['options'][$option]['page'] = PluginProcessmakerProcess::getSearchURL(false);
|
|
break;
|
|
}
|
|
|
|
}
|
|
return $menu;
|
|
}
|
|
|
|
/**
|
|
* Summary of getSpecificValueToDisplay
|
|
* @param mixed $field
|
|
* @param mixed $values
|
|
* @param array $options
|
|
* @return mixed
|
|
*/
|
|
static function getSpecificValueToDisplay($field, $values, array $options = []) {
|
|
global $PM_DB;
|
|
if (!is_array($values)) {
|
|
$values = [$field => $values];
|
|
}
|
|
switch ($field) {
|
|
case 'name':
|
|
// show an item link
|
|
$item = new $values['itemtype'];
|
|
$item->getFromDB($values['items_id']);
|
|
return $item->getLink();
|
|
|
|
case 'case_status':
|
|
return self::getStatus($values['case_status']);
|
|
|
|
case 'itemtype':
|
|
return self::getItemtype($values['itemtype']);
|
|
|
|
case 'plugin_processmaker_cases_id':
|
|
if ($values['plugin_processmaker_cases_id'] != 0) {
|
|
$locSCase = new self;
|
|
$locSCase->getFromDB($values['plugin_processmaker_cases_id']);
|
|
return $locSCase->getLink(['forceid' => 1]);
|
|
}
|
|
return '-';
|
|
|
|
default:
|
|
return parent::getSpecificValueToDisplay($field, $values, $options);
|
|
}
|
|
}
|
|
|
|
|
|
static function getSpecificValueToSelect($field, $name = '', $values = '', array $options = []) {
|
|
|
|
if (!is_array($values)) {
|
|
$values = [$field => $values];
|
|
}
|
|
$options['display'] = false;
|
|
|
|
switch ($field) {
|
|
case 'case_status':
|
|
$options['name'] = $name;
|
|
$options['value'] = $values[$field];
|
|
return self::dropdownStatus($options);
|
|
case 'itemtype':
|
|
$options['name'] = $name;
|
|
$options['value'] = $values[$field];
|
|
return self::dropdownItemtype($options);
|
|
//case 'plugin_processmaker_processes_id':
|
|
// $options['name'] = $name;
|
|
// $options['value'] = $values[$field];
|
|
// $options['specific_tags'] = ['process_restrict' => 0];
|
|
// return PluginProcessmakerProcess::dropdown($options);
|
|
|
|
default:
|
|
return parent::getSpecificValueToSelect($field, $name, $values, $options);
|
|
}
|
|
}
|
|
|
|
|
|
static function dropdownStatus(array $options = []) {
|
|
|
|
$p['name'] = 'case_status';
|
|
$p['value'] = self::TO_DO;
|
|
$p['showtype'] = 'normal';
|
|
$p['display'] = true;
|
|
|
|
if (is_array($options) && count($options)) {
|
|
foreach ($options as $key => $val) {
|
|
$p[$key] = $val;
|
|
}
|
|
}
|
|
|
|
switch ($p['showtype']) {
|
|
//case 'allowed' :
|
|
// $tab = static::getAllowedStatusArray($p['value']);
|
|
// break;
|
|
|
|
case 'search' :
|
|
$tab = static::getAllStatusArray(true);
|
|
break;
|
|
|
|
default :
|
|
$tab = static::getAllStatusArray(false);
|
|
break;
|
|
}
|
|
|
|
return Dropdown::showFromArray($p['name'], $tab, $p);
|
|
}
|
|
|
|
|
|
static function getAllStatusArray($withmetaforsearch = false) {
|
|
|
|
$tab = [
|
|
self::DRAFT => _x('case_status', 'Draft', 'processmaker'),
|
|
self::TO_DO => _x('case_status', 'To do', 'processmaker'),
|
|
self::COMPLETED => _x('case_status', 'Completed', 'processmaker'),
|
|
self::CANCELLED => _x('case_status', 'Cancelled', 'processmaker'),
|
|
//self::ALL => _x('case_status', 'All', 'processmaker')
|
|
];
|
|
|
|
return $tab;
|
|
}
|
|
|
|
static function getStatus($value) {
|
|
|
|
$tab = static::getAllStatusArray(true);
|
|
// Return $value if not defined
|
|
return (isset($tab[$value]) ? $tab[$value] : $value);
|
|
}
|
|
|
|
static function dropdownItemtype(array $options = []) {
|
|
|
|
$p['name'] = 'itemtype';
|
|
$p['value'] = 'Ticket';
|
|
$p['showtype'] = 'normal';
|
|
$p['display'] = true;
|
|
|
|
if (is_array($options) && count($options)) {
|
|
foreach ($options as $key => $val) {
|
|
$p[$key] = $val;
|
|
}
|
|
}
|
|
|
|
switch ($p['showtype']) {
|
|
//case 'allowed' :
|
|
// $tab = static::getAllowedStatusArray($p['value']);
|
|
// break;
|
|
|
|
case 'search' :
|
|
$tab = static::getAllItemtypeArray(true);
|
|
break;
|
|
|
|
default :
|
|
$tab = static::getAllItemtypeArray(false);
|
|
break;
|
|
}
|
|
|
|
return Dropdown::showFromArray($p['name'], $tab, $p);
|
|
}
|
|
|
|
|
|
static function getAllItemtypeArray($withmetaforsearch = false) {
|
|
|
|
$tab = ['Change' => Change::getTypeName(1),
|
|
'Ticket' => Ticket::getTypeName(1),
|
|
'Problem' => Problem::getTypeName(1)
|
|
];
|
|
|
|
return $tab;
|
|
}
|
|
|
|
|
|
static function getItemtype($value) {
|
|
$tab = static::getAllItemtypeArray(true);
|
|
// Return $value if not defined
|
|
return (isset($tab[$value]) ? $tab[$value] : $value);
|
|
}
|
|
|
|
|
|
/**
|
|
* Get default values to search engine to override
|
|
**/
|
|
static function getDefaultSearchRequest() {
|
|
|
|
$search = ['sort' => 1,
|
|
'order' => 'DESC'];
|
|
|
|
return $search;
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of rawSearchOptions
|
|
* @return mixed
|
|
*/
|
|
function rawSearchOptions() {
|
|
$tab = [];
|
|
|
|
$tab[] = [
|
|
'id' => 'common',
|
|
'name' => __('Process cases', 'processmaker')
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '1',
|
|
'table' => $this->getTable(),
|
|
'field' => 'id',
|
|
'name' => __('ID'),
|
|
'datatype' => 'number',
|
|
'searchtype' => 'contains',
|
|
'massiveaction' => false
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '2',
|
|
'table' => $this->getTable(),
|
|
'field' => 'name',
|
|
'name' => __('Title'),
|
|
'datatype' => 'itemlink',
|
|
'searchtype' => 'contains',
|
|
'massiveaction' => false
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '10',
|
|
'table' => $this->getTable(),
|
|
'field' => 'case_status',
|
|
'name' => __('Status'),
|
|
'datatype' => 'specific',
|
|
'searchtype' => [
|
|
'1' => 'equals',
|
|
'2' => 'notequals'
|
|
],
|
|
'massiveaction' => false
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '14',
|
|
'table' => $this->getTable(),
|
|
'field' => 'plugin_processmaker_cases_id',
|
|
'name' => __('Sub-case of', 'processmaker'),
|
|
'datatype' => 'specific',
|
|
'massiveaction' => false,
|
|
'nosearch' => true
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '16',
|
|
'table' => $this->getTable(),
|
|
'field' => 'date_creation',
|
|
'name' => __('Creation date'),
|
|
'massiveaction' => false,
|
|
'datatype' => 'datetime'
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '18',
|
|
'table' => $this->getTable(),
|
|
'field' => 'date_mod',
|
|
'name' => __('Last update'),
|
|
'datatype' => 'datetime',
|
|
'massiveaction' => false,
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '7',
|
|
'table' => $this->getTable(),
|
|
'field' => 'itemtype',
|
|
'name' => __('Item type'),
|
|
'massiveaction' => false,
|
|
'datatype' => 'specific',
|
|
'searchtype' => [
|
|
'0' => 'contains',
|
|
'1' => 'equals',
|
|
'2' => 'notequals'
|
|
]
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '8',
|
|
'table' => $this->getTable(),
|
|
'field' => 'name',
|
|
'name' => __('Item title'),
|
|
'massiveaction' => false,
|
|
'datatype' => 'specific',
|
|
'searchequalsonfield' => true,
|
|
'additionalfields' => [
|
|
'0' => 'itemtype',
|
|
'1' => 'items_id'
|
|
],
|
|
'nosearch' => true
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '11',
|
|
'table' => $this->getTable(),
|
|
'field' => 'items_id',
|
|
'name' => __('Item ID'),
|
|
'massiveaction' => false,
|
|
'datatype' => 'number',
|
|
'searchtype' => 'contains',
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '9',
|
|
'table' => 'glpi_entities',
|
|
'field' => 'completename',
|
|
'name' => __('Item entity', 'processmaker'),
|
|
'massiveaction' => false,
|
|
'datatype' => 'text'
|
|
];
|
|
|
|
$tab[] = [
|
|
'id' => '3',
|
|
'table' => PluginProcessmakerProcess::getTable(),
|
|
'field' => 'name',
|
|
'name' => __('Process name', 'processmaker'),
|
|
'datatype' => 'itemlink',
|
|
'massiveaction' => false
|
|
];
|
|
|
|
|
|
return $tab;
|
|
}
|
|
|
|
|
|
function showForm($ID, $options = []) {
|
|
$options['colspan'] = 6;
|
|
$options['formtitle'] = sprintf( __('Case status is \'%s\'', 'processmaker'), self::getStatus($this->fields['case_status']));
|
|
|
|
$this->showFormHeader($options);
|
|
|
|
$process = new PluginProcessmakerProcess;
|
|
$process->getFromDB($this->fields['plugin_processmaker_processes_id']);
|
|
|
|
if ($process->fields['maintenance']) {
|
|
PluginProcessmakerProcess::showUnderMaintenance($process->fields['name'], 'small');
|
|
}
|
|
self::showCaseInfoTab($this);
|
|
|
|
Html::closeForm();
|
|
|
|
$options['candel'] = $options['candel'] ?? $this->canPurgeItem($ID);
|
|
|
|
$this->showFormButtons($options);
|
|
|
|
echo Html::scriptBlock("
|
|
$('#tabsbody th').css('text-align', 'center');
|
|
$('#tabsbody td').css('text-align', 'center');
|
|
");
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of defineTabs
|
|
* @param mixed $options
|
|
* @return array
|
|
*/
|
|
function defineTabs($options = []) {
|
|
|
|
$process = new PluginProcessmakerProcess;
|
|
$process->getFromDB($this->fields['plugin_processmaker_processes_id']);
|
|
|
|
$ong = [];
|
|
//if (self::isLayoutWithMain()) {
|
|
// $this->addDefaultFormTab($ong);
|
|
//}
|
|
|
|
if (!$process->fields['maintenance']) {
|
|
$this->addStandardTab('PluginProcessmakerTask', $ong, $options);
|
|
}
|
|
|
|
//if (!self::isLayoutWithMain()) {
|
|
$this->addStandardTab(__CLASS__, $ong, $options);
|
|
//}
|
|
|
|
if (!$process->fields['maintenance']) {
|
|
$this->addStandardTab('PluginProcessmakerCasemap', $ong, $options);
|
|
|
|
$this->addStandardTab('PluginProcessmakerCasehistory', $ong, $options);
|
|
|
|
$this->addStandardTab('PluginProcessmakerCasechangelog', $ong, $options);
|
|
|
|
$this->addStandardTab('PluginProcessmakerCasehistorydynaformpage', $ong, $options);
|
|
}
|
|
|
|
return $ong;
|
|
}
|
|
|
|
|
|
/**
|
|
* Actions done after the PURGE of the item in the database
|
|
*
|
|
* @return nothing
|
|
**/
|
|
|
|
/**
|
|
* Summary of post_purgeItem
|
|
* Actions done after the PURGE of the item in the database
|
|
* Will purge the tasks and the PM case and recursively the sub-cases if any
|
|
* @return boolean|integer
|
|
*/
|
|
function post_purgeItem() {
|
|
global $PM_SOAP;
|
|
$ret = false;
|
|
|
|
$PM_SOAP->login(true);
|
|
if ($this->deleteTasks()
|
|
&& $this->deleteCronTaskActions()
|
|
&& $this->deleteDocuments()
|
|
&& $PM_SOAP->soapDeleteCase($this->fields['case_guid'])->status_code == 0) {
|
|
$ret = true;
|
|
$dbu = new DbUtils;
|
|
// then must delete any sub-processes (sub-cases)
|
|
$restrict = ["plugin_processmaker_cases_id" => $this->getID()];
|
|
foreach ($dbu->getAllDataFromTable(self::getTable(), $restrict) as $row) {
|
|
$tmp = new self;
|
|
$tmp->fields = $row;
|
|
$ret &= $tmp->delete(['id' => $row['id']]);
|
|
}
|
|
}
|
|
return $ret;
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of deleteDocuments
|
|
* Deletes all documents in a case
|
|
* @return bool
|
|
*/
|
|
function deleteDocuments() {
|
|
global $DB;
|
|
|
|
$pmdocs = getAllDataFromTable(PluginProcessmakerDocument::getTable(), [
|
|
'plugin_processmaker_cases_id' => $this->getID()
|
|
]);
|
|
|
|
if (count($pmdocs)) {
|
|
$pmdocs = array_column($pmdocs, 'documents_id');
|
|
return $DB->delete(Document_Item::getTable(), ['documents_id' => $pmdocs])
|
|
&& $DB->delete(Document::getTable(), ['id' => $pmdocs])
|
|
&& $DB->delete(PluginProcessmakerDocument::getTable(), ['documents_id' => $pmdocs]);
|
|
}
|
|
|
|
return true; // nothing to delete
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of deleteCronTaskActions
|
|
* Will delete any cron task actions that are linked to current case
|
|
*/
|
|
function deleteCronTaskActions() {
|
|
global $DB;
|
|
|
|
return $DB->delete(PluginProcessmakerCrontaskaction::getTable(), [
|
|
'plugin_processmaker_cases_id' => $this->getID()
|
|
]
|
|
);
|
|
}
|
|
|
|
|
|
static function processMassiveActionsForOneItemtype(MassiveAction $ma, CommonDBTM $item,
|
|
array $ids) {
|
|
global $PM_SOAP;
|
|
|
|
$action = $ma->getAction();
|
|
|
|
switch ($action) {
|
|
case 'casecancel' :
|
|
foreach ($ids as $pid) {
|
|
if (!$item->canCancelItem()) {
|
|
$ma->itemDone(__CLASS__, $pid, MassiveAction::ACTION_NORIGHT);
|
|
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
|
|
continue;
|
|
}
|
|
|
|
if ($item->getFromDB($pid)) {
|
|
switch ($item->fields['case_status']) {
|
|
case self::DRAFT:
|
|
$ma->itemDone(__CLASS__, $pid, MassiveAction::ACTION_KO);
|
|
$ma->addMessage($pid.": ".__('Unable to cancel case! It is a draft then delete it!', 'processmaker'));
|
|
break;
|
|
case self::TO_DO:
|
|
$resultPM = $PM_SOAP->cancelCase($item->fields['case_guid']);
|
|
if ($resultPM->status_code === 0
|
|
&& $item->cancelCase()) {
|
|
$ma->itemDone(__CLASS__, $pid, MassiveAction::ACTION_OK);
|
|
$ma->addMessage($pid.": ".__('Case has been cancelled!', 'processmaker'));
|
|
} else {
|
|
$ma->itemDone(__CLASS__, $pid, MassiveAction::ACTION_KO);
|
|
$ma->addMessage($pid.": ".__('Unable to cancel case!', 'processmaker'));
|
|
}
|
|
break;
|
|
case self::COMPLETED:
|
|
$ma->itemDone(__CLASS__, $pid, MassiveAction::ACTION_KO);
|
|
$ma->addMessage($pid.": ".__('Unable to cancel case! It is completed!', 'processmaker'));
|
|
break;
|
|
case self::CANCELLED:
|
|
$ma->itemDone(__CLASS__, $pid, MassiveAction::ACTION_KO);
|
|
$ma->addMessage($pid.": ".__('Unable to cancel case! It is already cancelled!', 'processmaker'));
|
|
break;
|
|
}
|
|
}
|
|
|
|
}
|
|
break;
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* Summary of addDocuments
|
|
* @param array $docs stdClass array which comes from pmSoapClient->inputDocumentList or pmSoapClient->outputDocumentList
|
|
* @param CommonDBTM $item, Ticket, Change or Problem
|
|
* @param int $users_id is the id of the currrent user
|
|
* @param bool $is_output false for input docs, and true for output docs
|
|
*/
|
|
public function addDocuments(array $docs, CommonDBTM $item, int $users_id, bool $is_output) {
|
|
global $DB;
|
|
|
|
$caseDocs = [];
|
|
if (is_array($docs) && count($docs) > 0) {
|
|
// then for each doc in array, must add it to the host item
|
|
$pmDoc = new PluginProcessmakerDocument;
|
|
foreach ($docs as $doc) {
|
|
$pmDoc->addDocument($doc, $this->getID(), $item->fields['entities_id'], $item->getType(), $item->getID(), $users_id, $is_output);
|
|
$caseDocs[$doc->guid."-".$doc->version] = true;
|
|
}
|
|
|
|
}
|
|
|
|
// delete documents when they are no longuer in PM but still here in GLPI
|
|
$pmdocs = getAllDataFromTable(PluginProcessmakerDocument::getTable(), ['plugin_processmaker_cases_id' => $this->getID(), 'is_output' => $is_output]);
|
|
foreach ($pmdocs as $pmdoc) {
|
|
if (!isset($caseDocs[$pmdoc['guid']."-".$pmdoc['version']])) {
|
|
// pmdoc must be deleted from GLPI DB
|
|
$DB->delete(Document_Item::getTable(), ['documents_id' => $pmdoc['documents_id']]);
|
|
$DB->delete(Document::getTable(), ['id' => $pmdoc['documents_id']]);
|
|
$DB->delete(PluginProcessmakerDocument::getTable(), ['documents_id' => $pmdoc['documents_id']]);
|
|
}
|
|
|
|
}
|
|
|
|
}
|
|
|
|
}
|