cc17bd5fe4
* Bugfix Uncaught ReferenceError: $ is not defined on ITIL Object creation * Delete error message after case cancellation successfully * change minimum version of processmaker server * delete TODO comment * Add possibility to cancel case with multiple tasks * bugfix delete reminder on case's cancel or delete * Add behavior on a claimed task or reasign to the current user for show task in timeline * Fixed issue with default dates settings in reminders for tasks * Added shortcut to select "Me as sender" * Added a test to prevent post-only user to set reminder settings * Updated XML * Fix issue with screen view * Adjusted wordings * Reviewed $new_date computation in cron * Bugfix creating a case in processcase tab doesn't redirect to the case * Adjusted visualization for Reminder * Added an <hr> * Adjusted values in dropdowns when settings are NULL * Added a test to prevent sending of remminders to "ProcessMaker" user * Added view of default and actual reminder settings for a PM task * cronPMReminder reflects changes and send reminders * Re-engineered table fields and search options * Fixed issue with FUP that were no longuer added to timeline. * Added automatic reminders * bugfix on filter * Changed copyrights * added .gitignore * add process category search option + input in process form * Added process categories * bugfixes on helpdesk process * bugfixes html_tags and actiontime * Changed the way the userId of the first task was computed, to be able to have a tobeclaimed task * Added get/set APP_DATA scripts to be able to read/write the APP_DATA in json files * Added a followup when a reminder is sent to task user (or group) Set version 5.2.3
228 lines
12 KiB
PHP
228 lines
12 KiB
PHP
<?php
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/*
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-------------------------------------------------------------------------
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ProcessMaker plugin for GLPI
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Copyright (C) 2014-2024 by Raynet SAS a company of A.Raymond Network.
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https://www.araymond.com/
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-------------------------------------------------------------------------
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LICENSE
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This file is part of ProcessMaker plugin for GLPI.
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This file is free software; you can redistribute it and/or modify
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it under the terms of the GNU General Public License as published by
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the Free Software Foundation; either version 2 of the License, or
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(at your option) any later version.
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This plugin is distributed in the hope that it will be useful,
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but WITHOUT ANY WARRANTY; without even the implied warranty of
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MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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GNU General Public License for more details.
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You should have received a copy of the GNU General Public License
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along with this plugin. If not, see <http://www.gnu.org/licenses/>.
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--------------------------------------------------------------------------
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*/
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include_once ("../../../inc/includes.php");
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switch ($_REQUEST["action"]) {
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case 'newcase':
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if (isset($_REQUEST['items_id']) && $_REQUEST['items_id'] > 0) {
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// then this case will be bound to an item
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if ($_REQUEST['plugin_processmaker_processes_id'] > 0) {
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$resultCase = $PM_SOAP->startNewCase($_REQUEST['plugin_processmaker_processes_id'], $_REQUEST['itemtype'], $_REQUEST['items_id'], Session::getLoginUserID());
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if ($resultCase->status_code == 0) {
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$case = new PluginProcessmakerCase;
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if ($case->getFromGUID($resultCase->caseId)) {
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$link = $case->getLinkURL();
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$task = new PluginProcessmakerTask($_REQUEST['itemtype'].'Task');
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$task->getFromDBByRequest([
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'WHERE' => [
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'plugin_processmaker_cases_id' => $case->getID()
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],
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]);
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//$task->getFromDBByQuery(" WHERE `plugin_processmaker_cases_id`=".$case->getID()); // normally there is only one and only one first task
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//$link .= '&forcetab=PluginProcessmakerTask$'.$task->getID();
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if (!isset($_REQUEST['timeline'])) {
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Session::setActiveTab('PluginProcessmakerCase', 'PluginProcessmakerTask$'.$task->fields['id']);
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$item = new $_REQUEST['itemtype'];
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$item->getFromDB($_REQUEST['items_id']);
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unset($_SERVER['REQUEST_URI']); // to prevent use of processmaker.form.php in NavigateList
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Session::initNavigateListItems('PluginProcessmakerCase',
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//TRANS : %1$s is the itemtype name,
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// %2$s is the name of the item (used for headings of a list)
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sprintf('%1$s = %2$s',
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$_REQUEST['itemtype']::getTypeName(1), $item->fields["name"]));
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Html::redirect($link);
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} else if ($_REQUEST['timeline']) {
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Html::back();
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}
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}
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Html::back();
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} else {
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Session::addMessageAfterRedirect( PluginProcessmakerProcessmaker::getPMErrorMessage($resultCase->status_code)."<br>".$resultCase->message." (".$resultCase->status_code.")", true, ERROR);
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}
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} else {
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Html::back();
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}
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} else { // the case is created before the ticket (used for post-only case creation before ticket creation)
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$pm_user_guid = PluginProcessmakerUser::getPMUserId( Session::getLoginUserID() );
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$resultCase = $PM_SOAP->newCase( $_REQUEST['plugin_processmaker_processes_id'],
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['GLPI_ITEM_CAN_BE_SOLVED' => 0,
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'GLPI_SELFSERVICE_CREATED' => '1',
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'GLPI_ITEM_TYPE' => 'Ticket',
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'GLPI_URL' => $CFG_GLPI['url_base'],
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// Specific to Tickets
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// GLPI_TICKET_TYPE will contains 1 (= incident) or 2 (= request)
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'GLPI_TICKET_TYPE' => $_REQUEST['type'],
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'GLPI_ITEM_REQUESTER_GLPI_ID' => Session::getLoginUserID(),
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'GLPI_ITEM_REQUESTER_PM_ID' => $pm_user_guid
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] );
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if ($resultCase->status_code == 0) {
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// case is created
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// Must show it...
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//
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$rand = rand( );
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Html::redirect(
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Plugin::getWebDir('processmaker') . "/front/processmaker.helpdesk.form.php?processes_id=" . $_REQUEST['plugin_processmaker_processes_id'] .
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"&case_guid=".$resultCase->caseId .
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"&rand=$rand" .
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"&itilcategories_id=" . $_REQUEST["itilcategories_id"] .
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"&type=" . $_REQUEST["type"] .
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"&entities_id=" . $_REQUEST['entities_id']
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);
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} else {
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Session::addMessageAfterRedirect( PluginProcessmakerProcessmaker::getPMErrorMessage($resultCase->status_code)."<br>$resultCase->message ($resultCase->status_code)", true, ERROR);
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Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
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}
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}
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break;
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case 'reassign_reminder' :
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if (isset($_REQUEST['reassign'])) {
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// here we should re-assign the current task to $_REQUEST['users_id_recipient']
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$locCase = new PluginProcessmakerCase;
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$locCase->getFromDB($_REQUEST['cases_id']);
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if ($_REQUEST['users_id_recipient'] != 0) {
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// we are assigning a new tech to a task
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$pmResponse = $locCase->reassignCase($_REQUEST['delIndex'],
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$_REQUEST['taskGuid'],
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$_REQUEST['delThread'],
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$_REQUEST['users_id'],
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$_REQUEST['users_id_recipient'],
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['comment' => $_REQUEST['comment']]);
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if ($pmResponse->status_code == 0) {
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Session::addMessageAfterRedirect(__('Task re-assigned!', 'processmaker'), true, INFO);
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} else {
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Session::addMessageAfterRedirect(__('Error re-assigning task: ', 'processmaker') . $pmResponse->message, true, ERROR);
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}
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} elseif ($_REQUEST['users_id_recipient'] == 0) {
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// we are unassigning a task, i.e.: task un-claim
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$pmResponse = $locCase->unassignCase($_REQUEST['delIndex'],
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$_REQUEST['taskGuid'],
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$_REQUEST['tasktype'],
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$_REQUEST['tasks_id'],
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$_REQUEST['itemtype'],
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['comment' => $_REQUEST['comment']]);
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if ($pmResponse) {
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Session::addMessageAfterRedirect(__('Task un-claimed!', 'processmaker'), true, INFO);
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} else {
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Session::addMessageAfterRedirect(__("Can't un-claim task! Verify 'Assignement Rules' in the process definition.", 'processmaker'), true, ERROR);
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}
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}
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} elseif (isset($_REQUEST['reminder'])) {
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// send notification reminder as requested for this task
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$locCase = new PluginProcessmakerCase;
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$locCase->getFromDB($_REQUEST['cases_id']);
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$glpi_item = new $_REQUEST['itemtype'];
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$glpi_item->getFromDB($_REQUEST['items_id']);
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$pm_task = new PluginProcessmakerTask($_REQUEST['tasktype']);
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$pm_task->getFromDB($_REQUEST['tasks_id']);
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$glpi_task = new $_REQUEST['tasktype'];
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$glpi_task->getFromDB($_REQUEST['tasks_id']);
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// send notification now!
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$pm_task->sendNotification('task_reminder', $glpi_task, $glpi_item, $locCase);
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// Add a follow-up in the hosting item to indicate the sending of the reminder
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$fu = new ITILFollowup();
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$input = $fu->fields;
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$fucontent = sprintf(
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__("Case: '%s',<br>Task: '%s',<br>A reminder has been sent to:<br>", 'processmaker'),
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$locCase->fields['name'],
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Dropdown::getDropdownName("glpi_taskcategories", $glpi_task->fields["taskcategories_id"])
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);
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if (isset($glpi_task->fields['users_id_tech']) && $glpi_task->fields['users_id_tech'] > 0) {
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// get infos for user
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$dbu = new DbUtils;
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$userinfos = $dbu->getUserName($glpi_task->fields['users_id_tech'], 2);
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$fucontent .= "-> " . $userinfos['name'] . "<br>";
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}
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if (isset($glpi_task->fields['groups_id_tech']) && $glpi_task->fields['groups_id_tech'] > 0) {
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// get infos for group
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$grp = new Group();
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$grp->getFromDB($glpi_task->fields['groups_id_tech']);
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$fucontent .= "-> " . $grp->fields['name'] . "<br>";
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}
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$input['content'] = $DB->escape($fucontent);
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$input['is_private'] = 0;
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//$input['requesttypes_id'] = ;
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$input['items_id'] = $_REQUEST['items_id'];
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$input['users_id'] = Session::getLoginUserID(true);
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$input['itemtype'] = $_REQUEST['itemtype'];
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$fu->add($input);
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} elseif (isset($_REQUEST['reminder_settings'])) {
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// here we must add/update the taskrecalls
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$recall = new PluginProcessmakerTaskrecall();
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// if the new_when is less than glpi_currenttime, then set it to glpi_currenttime
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// to prevent send of many "after reminders" in case of late cron that missed several "after reminders"
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// if the new_when is less than glpi_currenttime, then set it to glpi_currenttime
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$new_when = -1; // by default will delete any records
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if (isset($_REQUEST['actual_before_time']) && $_REQUEST['actual_before_time'] >= 0) {
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$new_when = $_REQUEST['next_reminder_before'];
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} elseif ($_REQUEST['actual_after_time'] >= 0) {
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$new_when = $_REQUEST['next_reminder_after'];
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}
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if ($new_when !== -1 && $_REQUEST['plugin_processmaker_taskrecalls_id'] > 0) {
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$recall->update([
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'id' => $_REQUEST['plugin_processmaker_taskrecalls_id'],
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'before_time' => $_REQUEST['actual_before_time'],
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'after_time' => $_REQUEST['actual_after_time'],
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'when' => $new_when,
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'users_id' => $_REQUEST['actual_users_id']
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]);
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} elseif ($new_when !== -1) {
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$recall->add([
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'plugin_processmaker_tasks_id' => $_REQUEST['plugin_processmaker_tasks_id'],
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'before_time' => $_REQUEST['actual_before_time'],
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'after_time' => $_REQUEST['actual_after_time'],
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'when' => $new_when,
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'users_id' => $_REQUEST['actual_users_id']
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]);
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} elseif ($_REQUEST['plugin_processmaker_taskrecalls_id'] > 0) {
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$recall->delete(['id' => $_REQUEST['plugin_processmaker_taskrecalls_id']]);
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}
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}
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}
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// to return to item
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Html::back();
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