ca197c9f43
Added feature GLPI_TASK_PREVENT_REASSIGN to prevent assignment of a list of users (can be PM UID, GLPI id, GLPI logon) to a specific task (can be task list) Cherry pick from 3.4.24 to 3.6.15 Cherry pick from 3.4.23 Added a proxy and SSL mangement to external application calls Added an escape DB for ticket name and ticket solution description Updated translation Added swingcall.php file (to test swing api) Set version to 3.6.14 Cherry pick from version 3.4.22 Added a new case variable to be able to create information tasks GLPI_ITEM_INFORMATION_TASK Cherry pick from 3.4.21 Revert back $_REQUEST into $_POST cherry pick from version 3.4.20 Added Send reminder Added unclaim task Rewrite some code for clearer maintenance commented line HTTPROXY setup Bugfixe : remove the default setting of a followup bugfixes: - list the processes according to the type of ticket (request or incident). - set variable 'content' according to the variable sent by processmaker in the addItemFollowup function - logged error information of curl Set content to tinymce content field Bugfixes : Update the taskId (value and letter case) Bugfixes requests. bad syntax with the new ORM Changed folder properties Changed text Deleted unused param Added a hook to manage the change of user login Cleaning of unused code Set version to 3.6.8 add condition to set user = admin when script is run in crontask fixes
127 lines
6.8 KiB
PHP
127 lines
6.8 KiB
PHP
<?php
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include_once ("../../../inc/includes.php");
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switch ($_POST["action"]) {
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case 'newcase':
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if (isset($_POST['items_id']) && $_POST['items_id'] > 0) {
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// then this case will be bound to an item
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if ($_POST['plugin_processmaker_processes_id'] > 0) {
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$resultCase = $PM_SOAP->startNewCase($_POST['plugin_processmaker_processes_id'], $_POST['itemtype'], $_POST['items_id'], Session::getLoginUserID());
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if ($resultCase->status_code == 0) {
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$case = new PluginProcessmakerCase;
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if ($case->getFromGUID($resultCase->caseId)) {
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$link = $case->getLinkURL();
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$task = new PluginProcessmakerTask($_POST['itemtype'].'Task');
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$task->getFromDBByRequest([
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'WHERE' => [
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'plugin_processmaker_cases_id' => $case->getID()
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],
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]);
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//$task->getFromDBByQuery(" WHERE `plugin_processmaker_cases_id`=".$case->getID()); // normally there is only one and only one first task
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//$link .= '&forcetab=PluginProcessmakerTask$'.$task->getID();
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Session::setActiveTab('PluginProcessmakerCase', 'PluginProcessmakerTask$'.$task->fields['id']);
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$item = new $_POST['itemtype'];
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$item->getFromDB($_POST['items_id']);
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unset($_SERVER['REQUEST_URI']); // to prevent use of processmaker.form.php in NavigateList
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Session::initNavigateListItems('PluginProcessmakerCase',
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//TRANS : %1$s is the itemtype name,
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// %2$s is the name of the item (used for headings of a list)
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sprintf('%1$s = %2$s',
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$_POST['itemtype']::getTypeName(1), $item->fields["name"]));
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Html::redirect($link);
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}
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Html::back();
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} else {
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Session::addMessageAfterRedirect( PluginProcessmakerProcessmaker::getPMErrorMessage($resultCase->status_code)."<br>".$resultCase->message." (".$resultCase->status_code.")", true, ERROR);
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}
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} else {
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Html::back();
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}
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} else { // the case is created before the ticket (used for post-only case creation before ticket creation)
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$pm_user_guid = PluginProcessmakerUser::getPMUserId( Session::getLoginUserID() );
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$resultCase = $PM_SOAP->newCase( $_POST['plugin_processmaker_processes_id'],
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['GLPI_ITEM_CAN_BE_SOLVED' => 0,
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'GLPI_SELFSERVICE_CREATED' => '1',
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'GLPI_ITEM_TYPE' => 'Ticket',
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'GLPI_URL' => $CFG_GLPI['url_base'],
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// Specific to Tickets
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// GLPI_TICKET_TYPE will contains 1 (= incident) or 2 (= request)
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'GLPI_TICKET_TYPE' => $_POST['type'],
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'GLPI_ITEM_REQUESTER_GLPI_ID' => Session::getLoginUserID(),
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'GLPI_ITEM_REQUESTER_PM_ID' => $pm_user_guid
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] );
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if ($resultCase->status_code == 0) {
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// case is created
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// Must show it...
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//
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$rand = rand( );
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Html::redirect($CFG_GLPI['root_doc']."/plugins/processmaker/front/processmaker.helpdesk.form.php?processes_id=".$_POST['plugin_processmaker_processes_id']."&case_guid=".$resultCase->caseId."&rand=$rand&itilcategories_id=".$_POST["itilcategories_id"]."&type=".$_POST["type"]."&entities_id=".$_POST['entities_id']);
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} else {
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Session::addMessageAfterRedirect( PluginProcessmakerProcessmaker::getPMErrorMessage($resultCase->status_code)."<br>$resultCase->message ($resultCase->status_code)", true, ERROR);
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Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
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}
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}
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break;
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case 'reassign_reminder' :
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if (isset($_POST['reassign'])) {
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// here we should re-assign the current task to $_POST['users_id_recipient']
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$locCase = new PluginProcessmakerCase;
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$locCase->getFromDB($_POST['cases_id']);
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if ($_POST['users_id_recipient'] != 0) {
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// we are assigning a new tech to a task
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$pmResponse = $locCase->reassignCase($_POST['delIndex'],
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$_POST['taskGuid'],
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$_POST['delThread'],
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$_POST['users_id'],
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$_POST['users_id_recipient'],
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['comment' => $_POST['comment']]);
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if ($pmResponse) {
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Session::addMessageAfterRedirect(__('Task re-assigned!', 'processmaker'), true, INFO);
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} else {
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Session::addMessageAfterRedirect(__('Error re-assigning task: ', 'processmaker').$pmResponse->message, true, ERROR);
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}
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} elseif ($_POST['users_id_recipient'] == 0) {
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// we are unassigning a task, i.e.: task un-claim
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$pmResponse = $locCase->unassignCase($_POST['delIndex'],
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$_POST['taskGuid'],
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$_POST['tasktype'],
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$_POST['tasks_id'],
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$_POST['itemtype'],
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['comment' => $_POST['comment']]);
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if ($pmResponse) {
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Session::addMessageAfterRedirect(__('Task un-claimed!', 'processmaker'), true, INFO);
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} else {
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Session::addMessageAfterRedirect(__("Can't un-claim task! Verify 'Assignement Rules' in the process definition.", 'processmaker'), true, ERROR);
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}
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}
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} elseif (isset($_POST['reminder'])) {
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// send notification remider as requested for this task
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$locCase = new PluginProcessmakerCase;
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$locCase->getFromDB($_POST['cases_id']);
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$glpi_item = new $_POST['itemtype'];
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$glpi_item->getFromDB($_POST['items_id']);
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$pm_task = new PluginProcessmakerTask($_POST['tasktype']);
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$pm_task->getFromDB($_POST['tasks_id']);
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$glpi_task = new $_POST['tasktype'];
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$glpi_task->getFromDB($_POST['tasks_id']);
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// send notification now!
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$pm_task->sendNotification('task_reminder', $glpi_task, $glpi_item, $locCase);
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}
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}
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// to return to item
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Html::back();
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