a499665e77
Changed all PM table names to uppercase in queries (to be compliant with table names in PM DB) Fixed a lot of CS issues Deleted obsolete comments Deleted config folder Changed version to 3.1.3 Fixes #8 Fixes #13 Fixes #14
666 lines
26 KiB
PHP
666 lines
26 KiB
PHP
<?php
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include_once ("../../../inc/includes.php");
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function processMakerShowProcessList ($ID, $from_helpdesk) {
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global $DB, $CFG_GLPI, $LANG, $_SESSION;
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if (!Session::haveRight("ticket", CREATE)) {
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return false;
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}
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$rand = rand();
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echo "<form name= 'processmaker_form$rand' id='processmaker_form$rand' method='post' action='".Toolbox::getItemTypeFormURL("PluginProcessmakerProcessmaker")."'>";
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echo "<div class='center'><table class='tab_cadre_fixehov'>";
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echo "<tr><th colspan='2'>".$LANG['processmaker']['item']['tab']."</th></tr>";
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echo "<tr class='tab_bg_2'><td class='right' colspan='1'>";
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echo $LANG['processmaker']['item']['selectprocess']." ";
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echo "<input type='hidden' name='action' value='newcase'>";
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echo "<input type='hidden' name='id' value='-1'>";
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echo "<input type='hidden' name='itemtype' value='Ticket'>";
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echo "<input type='hidden' name='itilcategories_id' value='".$_REQUEST['itilcategories_id']."'>";
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echo "<input type='hidden' name='type' value='".$_REQUEST['type']."'>";
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PluginProcessmakerProcess::dropdown( array( 'value' => 0, 'entity' => $_SESSION['glpiactive_entity'], 'name' => 'plugin_processmaker_process_id' ));
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echo "</td><td class='center'>";
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echo "<input type='submit' name='additem' value='Start' class='submit'>";
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echo "</td></tr>";
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echo "</table>";
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Html::closeForm();
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}
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function showFormHelpdesk($ID, $pmItem, $caseInfo, $ticket_template=false) {
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global $DB, $CFG_GLPI;
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if (!Ticket::canCreate()) {
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return false;
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}
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if (!$ticket_template
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&& Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {
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$opt = array();
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$opt['reset'] = 'reset';
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$opt['criteria'][0]['field'] = 55; // validation status
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$opt['criteria'][0]['searchtype'] = 'equals';
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$opt['criteria'][0]['value'] = CommonITILValidation::WAITING;
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$opt['criteria'][0]['link'] = 'AND';
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$opt['criteria'][1]['field'] = 59; // validation aprobator
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$opt['criteria'][1]['searchtype'] = 'equals';
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$opt['criteria'][1]['value'] = Session::getLoginUserID();
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$opt['criteria'][1]['link'] = 'AND';
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$url_validate = $CFG_GLPI["root_doc"]."/front/ticket.php?".Toolbox::append_params($opt,
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'&');
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if (TicketValidation::getNumberToValidate(Session::getLoginUserID()) > 0) {
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echo "<a href='$url_validate' title=\"".__s('Ticket waiting for your approval')."\"
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alt=\"".__s('Ticket waiting for your approval')."\">".
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__('Tickets awaiting approval')."</a><br><br>";
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}
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}
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$email = UserEmail::getDefaultForUser($ID);
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$default_use_notif = Entity::getUsedConfig('is_notif_enable_default', $_REQUEST['entities_id'], '', 1);
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// Set default values...
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$default_values = array('_users_id_requester_notif'
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=> array('use_notification'
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=> (($email == "")?0:$default_use_notif)),
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'nodelegate' => 1,
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'_users_id_requester' => 0,
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'_users_id_observer' => array(0),
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'_users_id_observer_notif'
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=> array('use_notification' => $default_use_notif),
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'name' => '',
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'content' => '',
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'itilcategories_id' => 0,
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'locations_id' => 0,
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'urgency' => 3,
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'items_id' => 0,
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'entities_id' => $_REQUEST['entities_id'],
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'plan' => array(),
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'global_validation' => CommonITILValidation::NONE,
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'_add_validation' => 0,
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'type' => Entity::getUsedConfig('tickettype',
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$_REQUEST['entities_id'],
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'', Ticket::INCIDENT_TYPE),
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'_right' => "id",
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'_filename' => array(),
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'_tag_filename' => array());
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// Get default values from posted values on reload form
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if (!$ticket_template) {
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if (isset($_POST)) {
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$values = Html::cleanPostForTextArea($_POST);
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}
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}
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$ticket = new Ticket();
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// Restore saved value or override with page parameter
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if (!function_exists('restoreInput')) {
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function restoreInput(Array $default=array()) {
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if (isset($_SESSION['saveInput']['Ticket'])) {
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$saved = Html::cleanPostForTextArea($_SESSION['saveInput']['Ticket']);
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// clear saved data when restored (only need once)
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unset($_SESSION['saveInput']['Ticket']);
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return $saved;
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}
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return $default;
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}
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}
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$saved = restoreInput();
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foreach ($default_values as $name => $value) {
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if (!isset($values[$name])) {
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if (isset($saved[$name])) {
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$values[$name] = $saved[$name];
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} else {
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$values[$name] = $value;
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}
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}
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}
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// Check category / type validity
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if ($values['itilcategories_id']) {
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$cat = new ITILCategory();
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if ($cat->getFromDB($values['itilcategories_id'])) {
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switch ($values['type']) {
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case Ticket::INCIDENT_TYPE :
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if (!$cat->getField('is_incident')) {
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$values['itilcategories_id'] = 0;
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}
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break;
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case Ticket::DEMAND_TYPE :
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if (!$cat->getField('is_request')) {
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$values['itilcategories_id'] = 0;
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}
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break;
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default :
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break;
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}
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}
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}
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if (!$ticket_template) {
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echo "<form method='post' name='helpdeskform' action='".
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$CFG_GLPI["root_doc"]."/front/tracking.injector.php' enctype='multipart/form-data'>";
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}
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$delegating = User::getDelegateGroupsForUser($values['entities_id']);
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if (count($delegating)) {
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echo "<div class='center'><table class='tab_cadre_fixe'>";
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echo "<tr><th colspan='2'>".__('This ticket concerns me')." ";
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$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
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$params = array('nodelegate' => '__VALUE__',
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'rand' => $rand,
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'right' => "delegate",
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'_users_id_requester'
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=> $values['_users_id_requester'],
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'_users_id_requester_notif'
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=> $values['_users_id_requester_notif'],
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'use_notification'
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=> $values['_users_id_requester_notif']['use_notification'],
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'entity_restrict'
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=> $_REQUEST['entities_id']);
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Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate".$rand, "show_result".$rand,
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$CFG_GLPI["root_doc"]."/ajax/dropdownDelegationUsers.php",
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$params);
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$class = 'right';
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if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
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echo "</th><th>".__('Check your personnal information');
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$class = 'center';
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}
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echo "</th></tr>";
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echo "<tr class='tab_bg_1'><td colspan='2' class='".$class."'>";
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echo "<div id='show_result$rand'>";
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$self = $ticket; // new self();
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if ($values["_users_id_requester"] == 0) {
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$values['_users_id_requester'] = Session::getLoginUserID();
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} else {
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$values['_right'] = "delegate";
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}
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$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
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echo "</div>";
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if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
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echo "</td><td class='center'>";
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User::showPersonalInformation(Session::getLoginUserID());
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}
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echo "</td></tr>";
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echo "</table></div>";
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echo "<input type='hidden' name='_users_id_recipient' value='".Session::getLoginUserID()."'>";
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} else {
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// User as requester
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$values['_users_id_requester'] = Session::getLoginUserID();
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if ($CFG_GLPI['use_check_pref']) {
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echo "<div class='center'><table class='tab_cadre_fixe'>";
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echo "<tr><th>".__('Check your personnal information')."</th></tr>";
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echo "<tr class='tab_bg_1'><td class='center'>";
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User::showPersonalInformation(Session::getLoginUserID());
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echo "</td></tr>";
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echo "</table></div>";
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}
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}
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echo "<input type='hidden' name='_from_helpdesk' value='1'>";
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echo "<input type='hidden' name='requesttypes_id' value='".RequestType::getDefault('helpdesk').
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"'>";
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// Load ticket template if available :
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$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'],
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$values['itilcategories_id'],
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$_REQUEST['entities_id']);
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// Predefined fields from template : reset them
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if (isset($values['_predefined_fields'])) {
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$values['_predefined_fields']
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= Toolbox::decodeArrayFromInput($values['_predefined_fields']);
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} else {
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$values['_predefined_fields'] = array();
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}
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// Store predefined fields to be able not to take into account on change template
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$predefined_fields = array();
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if (isset($tt->predefined) && count($tt->predefined)) {
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foreach ($tt->predefined as $predeffield => $predefvalue) {
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if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
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// Is always default value : not set
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// Set if already predefined field
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// Set if ticket template change
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if (((count($values['_predefined_fields']) == 0)
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&& ($values[$predeffield] == $default_values[$predeffield]))
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|| (isset($values['_predefined_fields'][$predeffield])
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&& ($values[$predeffield] == $values['_predefined_fields'][$predeffield]))
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|| (isset($values['_tickettemplates_id'])
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&& ($values['_tickettemplates_id'] != $tt->getID()))) {
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$values[$predeffield] = $predefvalue;
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$predefined_fields[$predeffield] = $predefvalue;
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}
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} else { // Not defined options set as hidden field
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echo "<input type='hidden' name='$predeffield' value='$predefvalue'>";
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}
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}
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// All predefined override : add option to say predifined exists
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if (count($predefined_fields) == 0) {
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$predefined_fields['_all_predefined_override'] = 1;
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}
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} else { // No template load : reset predefined values
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if (count($values['_predefined_fields'])) {
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foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
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if ($values[$predeffield] == $predefvalue) {
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$values[$predeffield] = $default_values[$predeffield];
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}
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}
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}
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}
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if (($CFG_GLPI['urgency_mask'] == (1<<3))
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|| $tt->isHiddenField('urgency')) {
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// Dont show dropdown if only 1 value enabled or field is hidden
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echo "<input type='hidden' name='urgency' value='".$values['urgency']."'>";
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}
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// Display predefined fields if hidden
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if ($tt->isHiddenField('items_id')) {
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if (!empty($values['items_id'])) {
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foreach ($values['items_id'] as $itemtype => $items) {
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foreach ($items as $items_id) {
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echo "<input type='hidden' name='items_id[$itemtype][$items_id]' value='$items_id'>";
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}
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}
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}
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}
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if ($tt->isHiddenField('locations_id')) {
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echo "<input type='hidden' name='locations_id' value='".$values['locations_id']."'>";
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}
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echo "<input type='hidden' name='entities_id' value='".$_REQUEST['entities_id']."'>";
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echo "<input type='hidden' name='processId' value='".$caseInfo->processId."'>";
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echo "<div class='center'><table class='tab_cadre_fixe'>";
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echo "<tr><th width='30%'>".$caseInfo->processName."</th><th>";
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if (Session::isMultiEntitiesMode()) {
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echo "(".Dropdown::getDropdownName("glpi_entities", $_REQUEST['entities_id']).")";
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}
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echo "</th></tr>";
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echo "<tr class='tab_bg_1' style='display:none;'>";
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echo "<td>".sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type'))."</td>";
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echo "<td>";
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Ticket::dropdownType('type', array('value' => $values['type'],
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'on_change' => 'this.form.submit()'));
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echo "</td></tr>";
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echo "<tr class='tab_bg_1' style='display:none;'>";
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echo "<td>".sprintf(__('%1$s%2$s'), __('Category'),
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$tt->getMandatoryMark('itilcategories_id'))."</td>";
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echo "<td>";
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$condition = "`is_helpdeskvisible`='1'";
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switch ($values['type']) {
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case Ticket::DEMAND_TYPE :
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$condition .= " AND `is_request`='1'";
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break;
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default: // Ticket::INCIDENT_TYPE :
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$condition .= " AND `is_incident`='1'";
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}
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$opt = array('value' => $values['itilcategories_id'],
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'condition' => $condition,
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'entity' => $_REQUEST['entities_id'],
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'on_change' => 'this.form.submit()');
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if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
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$opt['display_emptychoice'] = false;
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}
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ITILCategory::dropdown($opt);
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echo "</td></tr>";
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if ($CFG_GLPI['urgency_mask'] != (1<<3)) {
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if (!$tt->isHiddenField('urgency')) {
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echo "<tr class='tab_bg_1'>";
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echo "<td>".sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')).
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"</td>";
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echo "<td>";
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Ticket::dropdownUrgency(array('value' => $values["urgency"]));
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echo "</td></tr>";
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}
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}
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if (empty($delegating)
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&& NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
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echo "<tr class='tab_bg_1'>";
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echo "<td>".__('Inform me about the actions taken')."</td>";
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echo "<td>";
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if ($values["_users_id_requester"] == 0) {
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$values['_users_id_requester'] = Session::getLoginUserID();
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}
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$_POST['value'] = $values['_users_id_requester'];
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$_POST['field'] = '_users_id_requester_notif';
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$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
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include (GLPI_ROOT."/ajax/uemailUpdate.php");
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echo "</td></tr>";
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}
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if (($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0)
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&& (count($_SESSION["glpiactiveprofile"]["helpdesk_item_type"]))) {
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if (!$tt->isHiddenField('itemtype')) {
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echo "<tr class='tab_bg_1' style='display:none;'>";
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echo "<td>".sprintf(__('%1$s%2$s'), __('Hardware type'),
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$tt->getMandatoryMark('items_id'))."</td>";
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echo "<td>";
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$values['_canupdate'] = Session::haveRight('ticket', CREATE);
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Item_Ticket::itemAddForm($ticket, $values);
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echo "</td></tr>";
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}
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}
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if (!$tt->isHiddenField('locations_id')) {
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echo "<tr class='tab_bg_1' style='display:none;'><td>";
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printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
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echo "</td><td>";
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Location::dropdown(array('value' => $values["locations_id"]));
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echo "</td></tr>";
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}
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if (!$tt->isHiddenField('_users_id_observer')
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|| $tt->isPredefinedField('_users_id_observer')) {
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echo "<tr class='tab_bg_1'>";
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echo "<td>".sprintf(__('%1$s%2$s'), _n('Watcher', 'Watchers', 2),
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$tt->getMandatoryMark('_users_id_observer'))."</td>";
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echo "<td>";
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$values['_right'] = "groups";
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if (!$tt->isHiddenField('_users_id_observer')) {
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// Observer
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if ($tt->isPredefinedField('_users_id_observer')
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&& !is_array($values['_users_id_observer'])) {
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//convert predefined value to array
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$values['_users_id_observer'] = array($values['_users_id_observer']);
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$values['_users_id_observer_notif']['use_notification'] =
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array($values['_users_id_observer_notif']['use_notification']);
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// add new line to permit adding more observers
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$values['_users_id_observer'][1] = 0;
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$values['_users_id_observer_notif']['use_notification'][1] = 1;
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}
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echo "<div class='actor_single first-actor'>";
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if (isset($values['_users_id_observer'])) {
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$observers = $values['_users_id_observer'];
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foreach ($observers as $index_observer => $observer) {
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$options = array_merge($values, array('_user_index' => $index_observer));
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Ticket::showFormHelpdeskObserver($options);
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}
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}
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echo "</div>";
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} else { // predefined value
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if (isset($values["_users_id_observer"]) && $values["_users_id_observer"]) {
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echo Ticket::getActorIcon('user', CommonITILActor::OBSERVER)." ";
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echo Dropdown::getDropdownName("glpi_users", $values["_users_id_observer"]);
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echo "<input type='hidden' name='_users_id_observer' value=\"".
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$values["_users_id_observer"]."\">";
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}
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}
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echo "</td></tr>";
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}
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if (!$tt->isHiddenField('name')
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|| $tt->isPredefinedField('name')) {
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echo "<tr class='tab_bg_1' style='display:none;'>";
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echo "<td>".sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'))."<td>";
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if (!$tt->isHiddenField('name')) {
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echo "<input type='text' maxlength='250' size='80' name='name'
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value=\"".$values['name']."\">";
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} else {
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echo $values['name'];
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echo "<input type='hidden' name='name' value=\"".$values['name']."\">";
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}
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echo "</td></tr>";
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}
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if (!$tt->isHiddenField('content')
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|| $tt->isPredefinedField('content')) {
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echo "<tr class='tab_bg_1' style='display:none;'>";
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echo "<td>".sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')).
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"</td><td>";
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$rand = mt_rand();
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$rand_text = mt_rand();
|
|
|
|
$cols = 90;
|
|
$rows = 6;
|
|
$content_id = "content$rand";
|
|
|
|
$values["content"] = $ticket->setSimpleTextContent($values["content"]);
|
|
|
|
echo "<div id='content$rand_text'>";
|
|
echo "<textarea id='$content_id' name='content' cols='$cols' rows='$rows'>".
|
|
$values['content']."</textarea></div>";
|
|
echo "</td></tr>";
|
|
}
|
|
|
|
echo "<tr class='tab_bg_1'>";
|
|
echo "<td class='center' colspan='2'>";
|
|
$rand = rand();
|
|
$pmCaseUser = $caseInfo->currentUsers[0]; // by default
|
|
$paramsURL = "DEL_INDEX=".$pmCaseUser->delIndex."&action=".$caseInfo->caseStatus;
|
|
echo "<iframe onload='onLoadFrame( event, \"".$caseInfo->caseId."\", ".$pmCaseUser->delIndex.", ".$caseInfo->caseNumber.", \"".$caseInfo->processName."\") ;' id='caseiframe' width=100% style='border:none;' src='".$pmItem->serverURL."/cases/cases_Open?sid=". $_SESSION["pluginprocessmaker"]["session"]["id"]."&APP_UID=".$caseInfo->caseId."&".$paramsURL."&rand=$rand' ></iframe>";
|
|
echo "</td></tr>";
|
|
|
|
// File upload system
|
|
$width = '100%';
|
|
if ($CFG_GLPI['use_rich_text']) {
|
|
$width = '50%';
|
|
}
|
|
echo "<tr class='tab_bg_1'>";
|
|
echo "<td class='top'>".sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
|
|
DocumentType::showAvailableTypesLink();
|
|
echo "</td>";
|
|
echo "<td class='top'>";
|
|
echo "<div id='fileupload_info'></div>";
|
|
echo "</td>";
|
|
echo "</tr>";
|
|
|
|
echo "<tr class='tab_bg_1'>";
|
|
echo "<td colspan='2'>";
|
|
echo "<table width='100%'><tr>";
|
|
echo "<td width='$width '>";
|
|
|
|
echo Html::file(array('multiple' => true,
|
|
'values' => array('filename' => $values['_filename'],
|
|
'tag' => $values['_tag_filename'])
|
|
));
|
|
// "<div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
|
|
echo "</td>";
|
|
if ($CFG_GLPI['use_rich_text']) {
|
|
echo "<td width='$width '>";
|
|
if (!isset($rand)) {
|
|
$rand = mt_rand();
|
|
}
|
|
|
|
echo Html::initImagePasteSystem($content_id, $rand);
|
|
echo "</td>";
|
|
}
|
|
echo "</tr></table>";
|
|
|
|
echo "</td>";
|
|
echo "</tr>";
|
|
|
|
if (!$ticket_template) {
|
|
echo "<tr class='tab_bg_1' style='display:none;'>";
|
|
echo "<td colspan='2' class='center'>";
|
|
|
|
if ($tt->isField('id') && ($tt->fields['id'] > 0)) {
|
|
echo "<input type='hidden' name='_tickettemplates_id' value='".$tt->fields['id']."'>";
|
|
echo "<input type='hidden' name='_predefined_fields'
|
|
value=\"".Toolbox::prepareArrayForInput($predefined_fields)."\">";
|
|
}
|
|
echo "<input type='submit' name='add' value=\"".__s('Submit message')."\" class='submit'>";
|
|
echo "</td></tr>";
|
|
}
|
|
|
|
echo "</table></div>";
|
|
if (!$ticket_template) {
|
|
Html::closeForm();
|
|
}
|
|
}
|
|
|
|
|
|
|
|
|
|
function processMakerShowCase( $ID, $from_helpdesk ) {
|
|
global $CFG_GLPI;
|
|
|
|
$pmItem = new PluginProcessmakerProcessmaker( );
|
|
$pmItem->login( );
|
|
|
|
$caseInfo = $pmItem->getCaseInfo( $_REQUEST['case_id'] );
|
|
if ($caseInfo->status_code == 0) {
|
|
// case is created
|
|
// Must show it...
|
|
|
|
$rand = rand();
|
|
|
|
echo "<script type='text/javascript' src='".$CFG_GLPI["root_doc"]."/plugins/processmaker/js/cases.helpdesk.js?rand=$rand'></script>"; //?rand=$rand'
|
|
|
|
showFormHelpdesk(Session::getLoginUserID(), $pmItem, $caseInfo);
|
|
}
|
|
|
|
}
|
|
|
|
function in_array_recursive($needle, $haystack) {
|
|
|
|
$it = new RecursiveIteratorIterator(new RecursiveArrayIterator($haystack));
|
|
|
|
foreach ($it AS $element) {
|
|
if ($element == $needle) {
|
|
return true;
|
|
}
|
|
}
|
|
|
|
return false;
|
|
}
|
|
|
|
|
|
//// redirect if no create ticket right
|
|
//if (!Session::haveRight('ticket', CREATE )) {
|
|
// if (Session::haveRight('observe_ticket', 1) || Session::haveRight('validate_ticket', 1)) {
|
|
// Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");
|
|
// } else if (Session::haveRight('reservation_helpdesk', 1)) {
|
|
// Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");
|
|
// } else if (Session::haveRight('faq', READ)) {
|
|
// Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
|
|
// }
|
|
//}
|
|
|
|
//Session::checkHelpdeskAccess();
|
|
|
|
//Html::helpHeader($LANG['job'][13], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
|
|
|
|
|
|
// Change profile system
|
|
if (isset($_POST['newprofile'])) {
|
|
if (isset($_SESSION["glpiprofiles"][$_POST['newprofile']])) {
|
|
Session::changeProfile($_POST['newprofile']);
|
|
|
|
if ($_SESSION["glpiactiveprofile"]["interface"] == "central") {
|
|
Html::redirect($CFG_GLPI['root_doc']."/front/central.php");
|
|
} else {
|
|
Html::redirect($_SERVER['PHP_SELF']);
|
|
}
|
|
|
|
} else {
|
|
Html::redirect(preg_replace("/entities_id=.*/", "", $_SERVER['HTTP_REFERER']));
|
|
}
|
|
}
|
|
|
|
// Manage entity change
|
|
if (isset($_GET["active_entity"])) {
|
|
if (!isset($_GET["is_recursive"])) {
|
|
$_GET["is_recursive"] = 0;
|
|
}
|
|
if (Session::changeActiveEntities($_GET["active_entity"], $_GET["is_recursive"])) {
|
|
if ($_GET["active_entity"] == $_SESSION["glpiactive_entity"]) {
|
|
Html::redirect(preg_replace("/entities_id.*/", "", $_SERVER['HTTP_REFERER']));
|
|
}
|
|
}
|
|
}
|
|
|
|
// Redirect management
|
|
if (isset($_GET["redirect"])) {
|
|
Toolbox::manageRedirect($_GET["redirect"]);
|
|
}
|
|
|
|
// redirect if no create ticket right
|
|
if (!Session::haveRight('ticket', CREATE)
|
|
&& !Session::haveRight('reminder_public', READ)
|
|
&& !Session::haveRight("rssfeed_public", READ)) {
|
|
|
|
if (Session::haveRight('followup', TicketFollowup::SEEPUBLIC)
|
|
|| Session::haveRight('task', TicketTask::SEEPUBLIC)
|
|
|| Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST,
|
|
TicketValidation::VALIDATEINCIDENT))) {
|
|
Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");
|
|
|
|
} else if (Session::haveRight('reservation', ReservationItem::RESERVEANITEM)) {
|
|
Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");
|
|
|
|
} else if (Session::haveRight('knowbase', KnowbaseItem::READFAQ)) {
|
|
Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
|
|
}
|
|
}
|
|
|
|
Session::checkHelpdeskAccess();
|
|
|
|
Html::helpHeader(__('New ticket'), $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
|
|
|
|
|
|
if (isset($_REQUEST['case_id'])) {
|
|
$query = "SELECT * FROM glpi_plugin_processmaker_cases WHERE id='".$_REQUEST['case_id']."'";
|
|
$res = $DB->query( $query );
|
|
if ($DB->numrows( $res )) { // a ticket already exists for this case, then show new cases
|
|
processMakerShowProcessList(Session::getLoginUserID(), 1);
|
|
} else {
|
|
// before showing the case, we must check the rights for this user to view it, if entity has been changed in the meanwhile
|
|
// and must check if entity of the ticket is in the tree of authorized entities for current profile
|
|
$processList = PluginProcessmakerProcessmaker::getProcessesWithCategoryAndProfile( $_REQUEST["itilcategories_id"], $_REQUEST["type"], $_SESSION['glpiactiveprofile']['id'], $_REQUEST['entities_id'] );
|
|
if (in_array( $_REQUEST['entities_id'], $_SESSION['glpiactiveentities']) && in_array_recursive( $_REQUEST['process_id'], $processList )) {
|
|
processMakerShowCase(Session::getLoginUserID(), 1);
|
|
} else {
|
|
Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
|
|
}
|
|
|
|
}
|
|
} else {
|
|
processMakerShowProcessList(Session::getLoginUserID(), 1);
|
|
}
|
|
|
|
Html::helpFooter();
|
|
|