Files
tomolino-processmaker/hook.php
tomolimo 053da4fdd7 Redesigned localization management
Added under maintenance message
2018-08-02 16:57:00 +02:00

581 lines
26 KiB
PHP

<?php
include_once 'inc/processmaker.class.php';
if (!function_exists('arTableExists')) {
function arTableExists($table) {
global $DB;
if (method_exists( $DB, 'tableExists')) {
return $DB->tableExists($table);
} else {
return TableExists($table);
}
}
}
if (!function_exists('arFieldExists')) {
function arFieldExists($table, $field, $usecache = true) {
global $DB;
if (method_exists( $DB, 'fieldExists')) {
return $DB->fieldExists($table, $field, $usecache);
} else {
return FieldExists($table, $field, $usecache);
}
}
}
function plugin_processmaker_MassiveActions($type) {
switch ($type) {
case 'PluginProcessmakerProcess' :
if (plugin_processmaker_haveRight('config', UPDATE)) {
return array('plugin_processmaker_taskrefresh' => __('Synchronize Task List', 'processmaker'));
}
break;
case 'PluginProcessmakerProcess_Profile' :
if (plugin_processmaker_haveRight('config', UPDATE)) {
return array('purge' => __('Delete permanently'));
}
break;
//case 'PluginProcessmakerCase' :
// if (plugin_processmaker_haveRight("case", DELETE)) {
// return array('purge' => __('Delete permanently'));
// }
//break;
}
return array();
}
//function plugin_processmaker_MassiveActionsDisplay($options) {
// switch ($options['itemtype']) {
// case 'PluginProcessmakerProcess' :
// //case 'PluginProcessmakerCase' :
// switch ($options['action']) {
// case "plugin_processmaker_taskrefresh" :
// //case "plugin_processmaker_purgecase" :
// echo "<input type='submit' name='massiveaction' class='submit' ".
// "value='".__('Post')."'>";
// break;
// }
// break;
// }
// return "";
//}
//function plugin_processmaker_MassiveActionsProcess($data) {
// switch ($data['action']) {
// case "plugin_processmaker_taskrefresh" :
// if ($data['itemtype'] == 'PluginProcessmakerProcess') {
// foreach ($data["item"] as $key => $val) {
// if ($val == 1) {
// $process = new PluginProcessmakerProcess;
// $process->refreshTasks( array( 'id' => $key ) );
// }
// }
// }
// break;
// //case "plugin_processmaker_purgecase":
// // if ($data['itemtype'] == 'PluginProcessmakerCase') {
// // foreach ($data["item"] as $key => $val) {
// // if ($val == 1) {
// // $locCase= new PluginProcessmakerCase;
// // //$locCase->( array( 'id' => $key ) );
// // }
// // }
// // }
// // break;
// //case 'plugin_processmaker_process_profile_delete' :
// // if ($data['itemtype'] == 'PluginProcessmakerProcess_Profile') {
// // foreach ($data["item"] as $key => $val) {
// // if ($val == 1) {
// // $process_profile = new PluginProcessmakerProcess_Profile;
// // $process_profile->delete( array( 'id' => $key ), true );
// // }
// // }
// // }
// // break;
// }
//}
/**
* Summary of plugin_processmaker_install
* Creates tables and initializes tasks, "GLPI Requesters" group
* and so on
* @return true or die!
*/
function plugin_processmaker_install() {
if (!arTableExists("glpi_plugin_processmaker_cases")) {
// new installation
include_once(GLPI_ROOT."/plugins/processmaker/install/install.php");
processmaker_install();
} else {
// upgrade installation
include_once(GLPI_ROOT."/plugins/processmaker/install/update.php");
processmaker_update();
}
// To be called for each task managed by the plugin
// task in class
CronTask::Register('PluginProcessmakerProcessmaker', 'pmusers', DAY_TIMESTAMP, array( 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL));
CronTask::Register('PluginProcessmakerProcessmaker', 'pmorphancases', DAY_TIMESTAMP, array('param' => 10, 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL));
CronTask::Register('PluginProcessmakerProcessmaker', 'pmtaskactions', MINUTE_TIMESTAMP, array('state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL));
// required because autoload doesn't work for unactive plugin'
include_once(GLPI_ROOT."/plugins/processmaker/inc/profile.class.php");
PluginProcessmakerProfile::createAdminAccess($_SESSION['glpiactiveprofile']['id']);
return true;
}
function plugin_processmaker_uninstall() {
CronTask::Unregister('PluginProcessmakerProcessmaker');
return true;
}
function plugin_processmaker_getAddSearchOptions($itemtype) {
$sopt = array();
// TODO add Change and Problem + other fields to the search
if ($itemtype == 'Ticket') {
$sopt[10001]['table'] = 'glpi_plugin_processmaker_cases';
$sopt[10001]['field'] = 'case_status';
//$sopt[1001]['linkfield'] = 'id';
$sopt[10001]['massiveaction'] = false;
$sopt[10001]['name'] = __('Case', 'processmaker').' - '.__('Status', 'processmaker');
$sopt[10001]['datatype'] = 'text';
$sopt[10001]['forcegroupby'] = true;
//$sopt[10001]['searchtype'] = 'equals';
//$sopt[1001]['itemlink_type'] = 'PluginProcessmakerTicketcase';
//$sopt[1001]['table'] = 'glpi_plugin_processmaker_ticketcase';
//$sopt[1001]['field'] = 'case_status';
//$sopt[1001]['massiveaction'] = false;
//$sopt[1001]['name'] = 'Case - Status';
//$sopt[1001]['forcegroupby'] = true;
//$sopt[1001]['datatype'] = 'itemlink';
// $sopt[1001]['itemlink_type'] = 'PluginProcessmakerProcessmaker';
//$sopt[1001]['joinparams'] = array('beforejoin'
// => array('table' => 'glpi_plugin_processmaker_ticketcase',
// 'linkfield' => 'ticket_id'));
//$sopt[1001]['joinparams']['jointype'] = "itemtype_id";
//$sopt[1001]['pfields_type'] = ;
}
return $sopt;
}
function plugin_processmaker_addLeftJoin($type,$ref_table,$new_table,$linkfield,&$already_link_tables) {
switch ($type) {
case 'Ticket':
switch ($new_table) {
case "glpi_plugin_processmaker_cases" :
$out= " LEFT JOIN `glpi_plugin_processmaker_cases`
ON (`$ref_table`.`id` = `glpi_plugin_processmaker_cases`.`items_id` AND `glpi_plugin_processmaker_cases`.`itemtype` like 'Ticket') ";
return $out;
}
return "";
}
return "";
}
/**
* Summary of plugin_pre_item_update_processmaker
* @param CommonITILObject $parm is an object
* @return void
*/
function plugin_pre_item_update_processmaker(CommonITILObject $parm) {
global $DB;//, $PM_SOAP;
if (isset($_SESSION['glpiname'])) { // && $parm->getType() == 'Ticket') {
$locVar = array( );
foreach ($parm->input as $key => $val) {
switch ($key) {
case 'global_validation' :
$locVar[ 'GLPI_TICKET_GLOBAL_VALIDATION' ] = $val;
break;
case 'itilcategories_id' :
$locVar[ 'GLPI_ITEM_ITIL_CATEGORY_ID' ] = $val;
break;
case 'due_date' :
$locVar[ 'GLPI_TICKET_DUE_DATE' ] = $val;
$locVar[ 'GLPI_ITEM_DUE_DATE' ] = $val;
break;
case 'urgency' :
$locVar[ 'GLPI_TICKET_URGENCY' ] = $val;
$locVar[ 'GLPI_ITEM_URGENCY' ] = $val;
break;
case 'impact' :
$locVar[ 'GLPI_ITEM_IMPACT' ] = $val;
break;
case 'priority' :
$locVar[ 'GLPI_ITEM_PRIORITY' ] = $val;
break;
}
}
$itemId = $parm->getID();
$itemType = $parm->getType();
$locCase = new PluginProcessmakerCase;
foreach(PluginProcessmakerCase::getIDsFromItem($itemType, $itemId ) as $cases_id){
$locCase->getFromDB($cases_id);
$locCase->sendVariables($locVar);
// if entities_id of item has been changed, then must update case
if (isset($parm->input['entities_id']) && $parm->input['entities_id'] != $parm->fields['entities_id']) {
$locCase->update(['id' => $cases_id, 'entities_id' => $parm->input['entities_id']]);
}
}
}
}
/**
* Summary of plugin_item_update_processmaker_satisfaction
* inject satisfaction survey into case
* @param mixed $parm is the object
*/
function plugin_item_update_processmaker_satisfaction($parm) {
$locCase = new PluginProcessmakerCase;
if ($locCase->getFromItem( 'Ticket', $parm->fields['tickets_id'] )) {
// case is existing for this item
$locCase->sendVariables( ['GLPI_SATISFACTION_QUALITY' => $parm->fields['satisfaction']] );
}
}
/**
* Summary of plugin_pre_item_purge_processmaker
* @param mixed $parm is the object
*/
function plugin_pre_item_purge_processmaker ( $parm ) {
if ($parm->getType() == 'Ticket_User' && is_array( $parm->fields ) && isset( $parm->fields['type'] ) && $parm->fields['type'] == 2) {
$itemId = $parm->fields['tickets_id'];
$itemType = 'Ticket';
$technicians = PluginProcessmakerProcessmaker::getItemUsers( $itemType, $itemId, 2 ); // 2 for technicians
if (PluginProcessmakerCase::getIDFromItem($itemType, $itemId) && count($technicians) == 1) {
$parm->input = null; // to cancel deletion of the last tech in the ticket
}
}
}
/**
* Summary of plugin_item_purge_processmaker
* @param mixed $parm is the object
*/
function plugin_item_purge_processmaker($parm) {
global $DB, $PM_SOAP;
//$objects = ['Ticket', 'Change', 'Problem'];
$object_users = ['Ticket_User', 'Change_User', 'Problem_User'];
if (in_array($parm->getType(), $object_users) && is_array( $parm->fields ) && isset( $parm->fields['type'] ) && $parm->fields['type'] == 2) {
// We just deleted a tech from this ticket then we must if needed "de-assign" the tasks assigned to this tech
// and re-assign them to the first tech in the list !!!!
$locCase = new PluginProcessmakerCase;
$itemId = $parm->fields['tickets_id'];
$itemType = explode('_', $parm->getType())[0]; // 'Ticket';
if ($locCase->getFromItem( $itemType, $itemId )) {
// case is existing for this item
$technicians = PluginProcessmakerProcessmaker::getItemUsers( $itemType, $itemId, CommonITILActor::ASSIGN ); // 2 for technicians
//$locPM = new PluginProcessmakerProcessmaker;
//$locPM->login();
$locVars = array( 'GLPI_TICKET_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'],
'GLPI_ITEM_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'],
'GLPI_TICKET_TECHNICIAN_PM_ID' => $technicians[0]['pm_id'],
'GLPI_ITEM_TECHNICIAN_PM_ID' => $technicians[0]['pm_id']
);
// and we must find all tasks assigned to this former user and re-assigned them to new user (if any :))!
//$caseInfo = $locPM->getCaseInfo( $locCase->getID() );
$caseInfo = $locCase->getCaseInfo( );
if ($caseInfo !== false) {
//$locPM->sendVariables( $locCase->getID( ), $locVars );
$locCase->sendVariables( $locVars);
// need to get info on the thread of the GLPI current user
// we must retreive currentGLPI user from this array
$GLPICurrentPMUserId = PluginProcessmakerUser::getPMUserId( $parm->fields['users_id'] );
if (property_exists($caseInfo, 'currentUsers') && is_array( $caseInfo->currentUsers )) {
foreach ($caseInfo->currentUsers as $caseUser) {
if ($caseUser->userId == $GLPICurrentPMUserId && in_array( $caseUser->delThreadStatus, array('DRAFT', 'OPEN', 'PAUSE' ) )) {
//$pmResponse = $locPM->reassignCase( $locCase->getID(), $caseUser->delIndex, $GLPICurrentPMUserId, $technicians[0]['pm_id'] );
$locCase->reassignCase($caseUser->delIndex, $caseUser->taskId, $caseUser->delThread, $parm->fields['users_id'], $technicians[0]['pm_id'] );
//// now should managed GLPI Tasks previously assigned to the $GLPICurrentPMUserId
//if ($pmResponse->status_code == 0) {
// // ATTENTION: should be aware of: ticket tech == task tech
// // In this particular flow due to 'Change Management'
// // we need to change the delindex of the glpi task and the assigned tech to prevent creation of new tasks
// // we need the delindex of the current glpi task, and the delindex of the new one
// // search for new delindex
// $newCaseInfo = $locPM->getCaseInfo( $locCase->getID() );
// $newDelIndex = 0;
// foreach ($newCaseInfo->currentUsers as $newCaseUser) {
// if ($newCaseUser->taskId == $caseUser->taskId && $newCaseUser->delThread == $caseUser->delThread) {
// $newDelIndex = $newCaseUser->delIndex;
// break;
// }
// }
// $locPM->reassignTask( $locCase->getID(), $caseUser->delIndex, $newDelIndex, $technicians[0]['glpi_id'] );
//}
}
}
}
}
}
}
}
function plugin_processmaker_post_init() {
global $PM_DB, $PM_SOAP;
if (!isset($PM_DB)) {
$PM_DB = new PluginProcessmakerDB;
}
if (!isset($PM_SOAP)) {
$PM_SOAP = new PluginProcessmakerProcessmaker;
// and default login is current running user if any
if (Session::getLoginUserID() ) {
$PM_SOAP->login();
}
}
}
function plugin_processmaker_giveItem($itemtype,$ID,$data,$num) {
return;
}
function plugin_processmaker_change_profile($parm) {
if ($_SESSION['glpiactiveprofile']['interface'] == "helpdesk") {
// must add the rights for simplified interface
$_SESSION['glpiactiveprofile']['plugin_processmaker_case'] = READ;
}
}
/**
* Summary of plugin_item_add_update_processmaker_tasks
* @param mixed $parm
*/
function plugin_item_update_processmaker_tasks($parm) {
global $DB, $CFG_GLPI, $PM_SOAP;
// we need to test if a specific case is completed, and if so
// we should complete the linked cases (via linked tickets)
$pmTaskCat = new PluginProcessmakerTaskCategory;
if ($pmTaskCat->getFromDBbyCategory( $parm->fields['taskcategories_id'] )
&& in_array( 'state', $parm->updates )
&& $parm->input['state'] == 2) { // the task has just been set to DONE state
$itemtype = str_replace( 'Task', '', $parm->getType() );
$pmTask = new PluginProcessmakerTask($parm->getType());
$pmTask->getFromDB($parm->fields['id']);
$locCase = new PluginProcessmakerCase;
$locCase->getFromDB($pmTask->fields['plugin_processmaker_cases_id']); //Item($itemtype, $parm->fields['tickets_id']);
$srccase_guid = $locCase->fields['case_guid'];
foreach ($DB->request( 'glpi_plugin_processmaker_caselinks', "is_active = 1 AND sourcetask_guid='".$pmTaskCat->fields['pm_task_guid']."'") as $targetTask) {
// Must check the condition
$casevariables = array();
$matches = array();
if (preg_match_all( "/@@(\w+)/u", $targetTask['sourcecondition'], $matches )) {
$casevariables = $matches[1];
}
$targetTask['targetactions'] = array(); // empty array by default
foreach ($DB->request( 'glpi_plugin_processmaker_caselinkactions', 'plugin_processmaker_caselinks_id = '.$targetTask['id']) as $actionvalue) {
$targetTask['targetactions'][$actionvalue['name']] = $actionvalue['value'];
if (preg_match_all( "/@@(\w+)/u", $actionvalue['value'], $matches )) {
$casevariables = array_merge( $casevariables, $matches[1] );
}
}
$externalapplication = false; // by default
if ($targetTask['is_externaldata'] && isset($targetTask['externalapplication'])) {
// must read some values
$externalapplication = json_decode( $targetTask['externalapplication'], true );
// must be of the form
// {"method":"POST","url":"http://arsupd201.ar.ray.group:8000/search_by_userid/","params":{"user":"@@USER_ID","system":"GPP","list":"@@ROLE_LIST"}}
// Where method is the POST, GET, ... method
// url is the URL to be called
// params is a list of parameters to get from running case
foreach ($externalapplication['params'] as $paramname => $variable) {
if (preg_match_all( "/@@(\w+)/u", $variable, $matches )) {
$casevariables = array_merge( $casevariables, $matches[1] );
}
}
}
// ask for those case variables
//$PM_SOAP = new PluginProcessmakerProcessmaker();
//$PM_SOAP->login( );
// now tries to get the variables to check condition
$infoForTasks = $locCase->getVariables($casevariables);
foreach ($infoForTasks as $casevar => $varval) {
$infoForTasks[ "@@$casevar" ] = "'$varval'";
unset( $infoForTasks[ $casevar ] );
}
$targetTask['sourcecondition'] = str_replace( array_keys($infoForTasks), $infoForTasks, $targetTask['sourcecondition'] );
if (eval( "return ".$targetTask['sourcecondition'].";" )) {
// look at each linked ticket if a case is attached and then if a task like $val is TO_DO
// then will try to routeCase for each tasks in $val
$postdata = array();
foreach ($targetTask['targetactions'] as $action => $actionvalue) {
$postdata['form'][$action] = eval( "return ".str_replace( array_keys($infoForTasks), $infoForTasks, $actionvalue)." ;" );
}
$postdata['UID'] = $targetTask['targetdynaform_guid'];
$postdata['__DynaformName__'] = $targetTask['targetprocess_guid']."_".$targetTask['targetdynaform_guid'];
$postdata['__notValidateThisFields__'] = '[]';
$postdata['DynaformRequiredFields'] = '[]';
$postdata['form']['btnGLPISendRequest'] = 'submit';
$externalapplicationparams = array();
if ($externalapplication) {
// must call curl
foreach ($externalapplication['params'] as $paramname => $variable) {
$externalapplicationparams[$paramname] = eval( "return ".str_replace( array_keys($infoForTasks), $infoForTasks, $variable)." ;" );
}
$externalapplicationparams['callback'] = $CFG_GLPI["url_base"]."/plugins/processmaker/ajax/asynchronousdatas.php";
$ch = curl_init();
$externalapplication['url'] = eval( "return '".str_replace( array_keys($infoForTasks), $infoForTasks, $externalapplication['url'])."' ;" ); // '???
curl_setopt($ch, CURLOPT_URL, $externalapplication['url'] );
}
if ($targetTask['is_self']) {
// MUST BE done on a add task hook, and not on an update task hook
//$query = "SELECT glpi_plugin_processmaker_cases.id, MAX(glpi_plugin_processmaker_tasks.del_index) AS del_index FROM glpi_tickettasks
// JOIN glpi_plugin_processmaker_taskcategories ON glpi_plugin_processmaker_taskcategories.taskcategories_id=glpi_tickettasks.taskcategories_id
// JOIN glpi_plugin_processmaker_cases ON glpi_plugin_processmaker_cases.processes_id=glpi_plugin_processmaker_taskcategories.processes_id
// RIGHT JOIN glpi_plugin_processmaker_tasks ON glpi_plugin_processmaker_tasks.items_id=glpi_tickettasks.id AND glpi_plugin_processmaker_tasks.case_id=glpi_plugin_processmaker_cases.id
// WHERE glpi_plugin_processmaker_taskcategories.pm_task_guid = '".$targetTask['targettask_guid']."' AND glpi_tickettasks.state = 1 AND glpi_tickettasks.tickets_id=".$parm->fields['tickets_id'] ;
//$res = $DB->query($query) ;
//if( $res && $DB->numrows($res) > 0 && $case=$DB->fetch_assoc($res) && isset($case['id']) && isset($case['del_index']) ) {
//foreach( $DB->request($query) as $case ) {
$taskCase = $PM_SOAP->taskCase( $srccase_guid );
foreach ($taskCase as $task) {
// search for target task guid
if ($task->guid == $targetTask['targettask_guid']) {
break;
}
}
$postdata['APP_UID'] = $srccase_guid;
$postdata['DEL_INDEX'] = $task->delegate;
//need to get the 'ProcessMaker' user
$pmconfig = $PM_SOAP->config; //PluginProcessmakerConfig::getInstance();
$cronaction = new PluginProcessmakerCrontaskaction;
$cronaction->add( array( 'plugin_processmaker_caselinks_id' => $targetTask['id'],
'plugin_processmaker_cases_id' => $locCase->getID(),
//'itemtype' => $itemtype,
//'items_id' => $parm->fields['tickets_id'],
'users_id' => $pmconfig->fields['users_id'],
'is_targettoclaim' => $targetTask['is_targettoclaim'],
'state' => ($targetTask['is_externaldata'] ? PluginProcessmakerCrontaskaction::WAITING_DATA : PluginProcessmakerCrontaskaction::DATA_READY),
'postdata' => json_encode( $postdata, JSON_HEX_APOS | JSON_HEX_QUOT),
'logs_out' => json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT)
),
null,
false);
if ($externalapplication) {
// must call external application in order to get the needed data asynchroneously
// must be of the form
// {"url":"http://arsupd201.ar.ray.group:8000/search_by_userid/","params":{"user":"@@USER_ID","system":"GPP","list":"@@ROLE_LIST"}}
// url is the URL to be called
$externalapplicationparams['id'] = $cronaction->getID();
$externalapplicationparams = json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, $externalapplicationparams);
curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/json', 'Content-Length: ' . strlen($externalapplicationparams)));
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1 );
//curl_setopt($ch, CURLOPT_HTTPPROXYTUNNEL, 1 ) ;
//curl_setopt($ch, CURLOPT_PROXY, "localhost:8889");
$response = curl_exec ($ch);
//Toolbox::logDebug( $response ) ;
curl_close ($ch);
}
// }
} else {
foreach (Ticket_Ticket::getLinkedTicketsTo( $parm->fields['tickets_id'] ) as $tlink) {
if ($tlink['link'] == Ticket_Ticket::LINK_TO) {
$query = "SELECT glpi_plugin_processmaker_cases.id, MAX(glpi_plugin_processmaker_tasks.del_index) AS del_index FROM glpi_tickettasks
JOIN glpi_plugin_processmaker_taskcategories ON glpi_plugin_processmaker_taskcategories.taskcategories_id=glpi_tickettasks.taskcategories_id
JOIN glpi_plugin_processmaker_cases ON glpi_plugin_processmaker_cases.processes_id=glpi_plugin_processmaker_taskcategories.processes_id
RIGHT JOIN glpi_plugin_processmaker_tasks ON glpi_plugin_processmaker_tasks.items_id=glpi_tickettasks.id AND glpi_plugin_processmaker_tasks.case_id=glpi_plugin_processmaker_cases.id
WHERE glpi_plugin_processmaker_taskcategories.pm_task_guid = '".$targetTask['targettask_guid']."' AND glpi_tickettasks.state = 1 AND glpi_tickettasks.tickets_id=".$tlink['tickets_id'];
foreach ($DB->request($query) as $case) {
// must be only one row
$postdata['APP_UID'] = $case['id'];
$postdata['DEL_INDEX'] = $case['del_index'];
$cronaction = new PluginProcessmakerCrontaskaction;
$cronaction->add( array( 'plugin_processmaker_caselinks_id' => $targetTask['id'],
'plugin_processmaker_cases_id' => $locCase->getID(),
//'itemtype' => $itemtype,
//'items_id' => $parm->fields['tickets_id'],
'users_id' => Session::getLoginUserID(),
'is_targettoclaim' => $targetTask['is_targettoclaim'],
'state' => ($targetTask['is_externaldata'] ? PluginProcessmakerCrontaskaction::WAITING_DATA : PluginProcessmakerCrontaskaction::DATA_READY),
'postdata' => json_encode( $postdata, JSON_HEX_APOS | JSON_HEX_QUOT),
'logs_out' => json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT)
),
null,
false);
}
}
}
}
}
}
}
}