268 lines
10 KiB
PHP
268 lines
10 KiB
PHP
<?php
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include_once ("../../../inc/includes.php");
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/**
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* Summary of processMakerShowProcessList
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* @param mixed $ID
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* @param mixed $from_helpdesk
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* @return boolean
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*/
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function processMakerShowProcessList ($ID, $from_helpdesk) {
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global $DB, $CFG_GLPI, $_SESSION;
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if (!Session::haveRight("ticket", CREATE)) {
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return false;
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}
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$rand = rand();
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echo "<form name= 'processmaker_form$rand' id='processmaker_form$rand' method='post' action='".Toolbox::getItemTypeFormURL("PluginProcessmakerProcessmaker")."'>";
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echo "<div class='center'><table class='tab_cadre_fixehov'>";
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echo "<tr><th colspan='2'>".__('Process - Case','processmaker')."</th></tr>";
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echo "<tr class='tab_bg_2'><td class='right' colspan='1'>";
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_e('Select the process you want to add', 'processmaker');
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echo "<input type='hidden' name='action' value='newcase'>";
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echo "<input type='hidden' name='id' value='-1'>";
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echo "<input type='hidden' name='itemtype' value='Ticket'>";
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echo "<input type='hidden' name='itilcategories_id' value='".$_REQUEST['itilcategories_id']."'>";
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echo "<input type='hidden' name='type' value='".$_REQUEST['type']."'>";
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PluginProcessmakerProcess::dropdown( array( 'value' => 0, 'entity' => $_SESSION['glpiactive_entity'], 'name' => 'plugin_processmaker_processes_id' ));
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echo "</td><td class='center'>";
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echo "<input type='submit' name='additem' value='Start' class='submit'>";
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echo "</td></tr>";
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echo "</table>";
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Html::closeForm();
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return true;
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}
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/**
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* Summary of processMakerShowCase
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* @param mixed $ID
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* @param mixed $from_helpdesk
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*/
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function processMakerShowCase( $ID, $from_helpdesk ) {
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global $CFG_GLPI, $PM_SOAP;
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$caseInfo = $PM_SOAP->getCaseInfo( $_REQUEST['case_guid'] );
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if ($caseInfo->status_code == 0) {
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// case is created
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// Must show it...
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$rand = rand();
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echo "<script type='text/javascript' src='".$CFG_GLPI["root_doc"]."/plugins/processmaker/js/cases.helpdesk.js?rand=$rand'></script>";
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$tkt = new Ticket;
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// as showFormHelpdesk uses $_POST, we must set it
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$_POST = $_REQUEST;
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// must be using bare text
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$save_rich_text = $CFG_GLPI["use_rich_text"];
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$CFG_GLPI["use_rich_text"] = false;
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// to get the HTML code for the helpdesk form
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$saved_ob_level = ob_get_level();
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ob_start();
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$tkt->showFormHelpdesk($ID);
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$buffer = ob_get_clean();
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$CFG_GLPI["use_rich_text"] = $save_rich_text;
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// 9.1 only: hack to fix an issue with the initEditorSystem which calls scriptStart without calling scriptEnd
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if (ob_get_level() > $saved_ob_level) {
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$buffer = ob_get_clean().$buffer;
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}
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//echo $buffer;
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//return;
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// to change this HTML code
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$dom = new DOMDocument();
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// will convert '&' to '&', '<' to '<' and '>' to '>'
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$buffer = htmlspecialchars($buffer, ENT_NOQUOTES);
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// will restore '<' to '<' and '>' to '>'
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// so that only the already escaped entites will get the double encoding
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// will also change </b> end of bold into a local identifier
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$endOfBold = 'end_of_bold'.rand();
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$buffer = str_replace(['<', '>', '</b>'], ['<', '>', $endOfBold], $buffer);
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// will convert any UTF-8 char that can't be expressed in ASCII into an HTML entity
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$buffer = mb_convert_encoding($buffer, 'HTML-ENTITIES');
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$dom->loadHTML($buffer, LIBXML_HTML_NOIMPLIED | LIBXML_HTML_NODEFDTD );
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$xpath = new DOMXPath($dom);
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// hide some fields
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$list = [ 'name', 'type', 'locations_id', 'itilcategories_id', 'items_id', 'add' ] ;
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$xpath_str = '//*[@name="'.implode( '"]/ancestor::tr[1] | //*[@name="', $list ).'"]/ancestor::tr[1]';
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$res = $xpath->query($xpath_str);
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foreach($res as $elt) {
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$elt->setAttribute( 'style', 'display:none;');
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}
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// add an input for processguid in the form
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$res = $xpath->query('//form[@name="helpdeskform"]');
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$input = $res->item(0)->appendChild(new DOMElement('input'));
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$input->setAttribute('name', 'processmaker_process_guid');
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$input->setAttribute('type', 'hidden');
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$input->setAttribute('value', $caseInfo->processId);
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// add an input for processid in the form
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$input = $res->item(0)->appendChild(new DOMElement('input'));
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$input->setAttribute('name', 'processmaker_processes_id');
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$input->setAttribute('type', 'hidden');
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$input->setAttribute('value', $_REQUEST['processes_id']);
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// special case for content textarea which is in the same tr than the file upload
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$res = $xpath->query('//*[@name="content"]/ancestor::div[1] | //*[@name="content"]/ancestor::tr[1]/td[1]');
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foreach($res as $elt) {
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$elt->setAttribute( 'style', 'display:none;');
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}
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$res = $xpath->query('//*[@name="content"]/ancestor::td[1]');
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foreach($res as $elt) {
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// there should be only one td
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$elt->setAttribute( 'colspan', '2');
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}
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$res = $xpath->query('//*[@name="content"]/ancestor::tr[1]');
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//$res = $xpath->query('//*[@name="add"]/ancestor::tr[@class="tab_bg_1"]/preceding-sibling::tr[1]');
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$table = $xpath->query('//*[@name="add"]/ancestor::table[1]');
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$tr = $table->item(0)->insertBefore(new DOMElement('tr'), $res->item(0));
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//$tr = $table->item(0)->appendChild(new DOMElement('tr'));
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$td = $tr->appendChild(new DOMElement('td'));
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$td->setAttribute('colspan', '2');
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$iframe = $td->appendChild(new DOMElement('iframe'));
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$pmCaseUser = $caseInfo->currentUsers[0]; // by default
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$paramsURL = "DEL_INDEX={$pmCaseUser->delIndex}&action={$caseInfo->caseStatus}";
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$iframe->setAttribute('id', 'caseiframe' ) ;
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$iframe->setAttribute('onload', "onLoadFrame( event, '{$caseInfo->caseId}', {$pmCaseUser->delIndex}, {$caseInfo->caseNumber}, '{$caseInfo->processName}') ;" ) ;
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$iframe->setAttribute('width', '100%' ) ;
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$iframe->setAttribute('style', 'border:none;' ) ;
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$iframe->setAttribute('src', "{$PM_SOAP->serverURL}/cases/cases_Open?sid={$PM_SOAP->getPMSessionID()}&APP_UID={$caseInfo->caseId}&{$paramsURL}&rand=$rand&glpi_domain={$PM_SOAP->config->fields['domain']}" ) ;
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// set the width and the title of the first table th
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$th = $xpath->query('//*[@name="add"]/ancestor::table[1]/*/th[1]');
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$th->item(0)->setAttribute('width', '30%');
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$th->item(0)->nodeValue = $caseInfo->processName;
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$buffer = $dom->saveHTML();
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// revert back </b>
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$buffer = str_replace($endOfBold, '</b>', $buffer);
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// will revert back any char converted above
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$buffer = mb_convert_encoding($buffer, 'UTF-8', 'HTML-ENTITIES');
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echo $buffer;
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}
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}
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function in_array_recursive($needle, $haystack) {
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$it = new RecursiveIteratorIterator(new RecursiveArrayIterator($haystack));
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foreach ($it AS $element) {
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if ($element == $needle) {
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return true;
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}
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}
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return false;
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}
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// Change profile system
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if (isset($_POST['newprofile'])) {
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if (isset($_SESSION["glpiprofiles"][$_POST['newprofile']])) {
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Session::changeProfile($_POST['newprofile']);
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if ($_SESSION["glpiactiveprofile"]["interface"] == "central") {
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Html::redirect($CFG_GLPI['root_doc']."/front/central.php");
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} else {
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Html::redirect($_SERVER['PHP_SELF']);
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}
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} else {
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Html::redirect(preg_replace("/entities_id=.*/", "", $_SERVER['HTTP_REFERER']));
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}
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}
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// Manage entity change
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if (isset($_GET["active_entity"])) {
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if (!isset($_GET["is_recursive"])) {
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$_GET["is_recursive"] = 0;
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}
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if (Session::changeActiveEntities($_GET["active_entity"], $_GET["is_recursive"])) {
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if ($_GET["active_entity"] == $_SESSION["glpiactive_entity"]) {
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Html::redirect(preg_replace("/entities_id.*/", "", $_SERVER['HTTP_REFERER']));
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}
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}
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}
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// Redirect management
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if (isset($_GET["redirect"])) {
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Toolbox::manageRedirect($_GET["redirect"]);
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}
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// redirect if no create ticket right
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if (!Session::haveRight('ticket', CREATE)
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&& !Session::haveRight('reminder_public', READ)
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&& !Session::haveRight("rssfeed_public", READ)) {
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if (Session::haveRight('followup', TicketFollowup::SEEPUBLIC)
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|| Session::haveRight('task', TicketTask::SEEPUBLIC)
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|| Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST,
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TicketValidation::VALIDATEINCIDENT))) {
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Html::redirect($CFG_GLPI['root_doc']."/front/ticket.php");
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} else if (Session::haveRight('reservation', ReservationItem::RESERVEANITEM)) {
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Html::redirect($CFG_GLPI['root_doc']."/front/reservationitem.php");
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} else if (Session::haveRight('knowbase', KnowbaseItem::READFAQ)) {
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Html::redirect($CFG_GLPI['root_doc']."/front/helpdesk.faq.php");
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}
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}
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Session::checkHelpdeskAccess();
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Html::helpHeader(__('New ticket'), $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
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if (isset($_REQUEST['case_guid'])) {
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$query = "SELECT * FROM glpi_plugin_processmaker_cases WHERE case_guid='".$_REQUEST['case_guid']."'";
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$res = $DB->query( $query );
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if ($DB->numrows( $res )) { // a ticket already exists for this case, then show new cases
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processMakerShowProcessList(Session::getLoginUserID(), 1);
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} else {
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// before showing the case, we must check the rights for this user to view it, if entity has been changed in the meanwhile
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// and must check if entity of the ticket is in the tree of authorized entities for current profile
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$processList = PluginProcessmakerProcessmaker::getProcessesWithCategoryAndProfile( $_REQUEST["itilcategories_id"], $_REQUEST["type"], $_SESSION['glpiactiveprofile']['id'], $_REQUEST['entities_id'] );
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if (in_array( $_REQUEST['entities_id'], $_SESSION['glpiactiveentities']) && in_array_recursive( $_REQUEST['processes_id'], $processList )) {
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processMakerShowCase(Session::getLoginUserID(), 1);
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} else {
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Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
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}
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}
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} else {
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processMakerShowProcessList(Session::getLoginUserID(), 1);
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}
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Html::helpFooter();
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