. -------------------------------------------------------------------------- */ // ---------------------------------------------------------------------- // Original Author of file: MoronO // Purpose of file: mimic tracking.injector.php // ---------------------------------------------------------------------- if (isset( $_REQUEST['_glpi_csrf_token'] )) { define('GLPI_KEEP_CSRF_TOKEN', true); } $PM_POST = $_POST; $PM_REQUEST = $_REQUEST; $PM_GET = $_GET; include( "../../../inc/includes.php" ); if (empty($_REQUEST["_type"]) || ($_REQUEST["_type"] != "Helpdesk") || !$CFG_GLPI["use_anonymous_helpdesk"]) { Session::checkRight("ticket", CREATE); } // Security check if (empty($_REQUEST) || count($_REQUEST) == 0) { Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php"); } // here we are going to test if we must start a process if (isset($_REQUEST["_from_helpdesk"]) && $_REQUEST["_from_helpdesk"] == 1 && isset($_REQUEST["type"]) //&& $_REQUEST["type"] == Ticket::DEMAND_TYPE && isset($_REQUEST["itilcategories_id"]) && isset($_REQUEST["entities_id"])) { // here we have to check if there is an existing process in the entity and with the category // if yes we will start it // if not we will continue // special case if RUMT plugin is enabled and no process is available and category is 'User Management' then must start RUMT. $processList = PluginProcessmakerProcessmaker::getProcessesWithCategoryAndProfile( $_REQUEST["itilcategories_id"], $_REQUEST["type"], $_SESSION['glpiactiveprofile']['id'], $_REQUEST["entities_id"] ); // currently only one process should be assigned to this itilcategory so this array should contain only one row $processQt = count( $processList ); if ($processQt == 1) { $_REQUEST['action']='newcase'; $_REQUEST['plugin_processmaker_processes_id'] = $processList[0]['id']; include (PLUGIN_PROCESSMAKER_ROOT . "/front/processmaker.form.php"); die(); } else if ($processQt > 1) { // in this case we should show the process dropdown selection include (PLUGIN_PROCESSMAKER_ROOT . "/front/processmaker.helpdesk.form.php"); die(); } else { // in this case should start RUMT // if and only if itilcategories_id matches one of the 'User Management' categories // could be done via ARBehviours or RUMT itself $userManagementCat = [ 100556, 100557, 100558 ]; $plug = new Plugin; if ($processQt == 0 && in_array( $_REQUEST["itilcategories_id"], $userManagementCat) && $plug->isActivated('rayusermanagementticket' )) { Html::redirect($CFG_GLPI['root_doc']."/plugins/rayusermanagementticket/front/rayusermanagementticket.helpdesk.public.php"); } } } // prepare environment for std tracking.injector.php // switch to front dir chdir(GLPI_ROOT."/front"); // revert back $_POST, $_GET and $_REQUEST $_GET = $PM_GET; $_POST = $PM_POST; $_REQUEST = $PM_REQUEST; include (GLPI_ROOT . "/front/tracking.injector.php");