0) { // then this case will be bound to an item if ($_REQUEST['plugin_processmaker_processes_id'] > 0) { $resultCase = $PM_SOAP->startNewCase($_REQUEST['plugin_processmaker_processes_id'], $_REQUEST['itemtype'], $_REQUEST['items_id'], Session::getLoginUserID()); if ($resultCase->status_code == 0) { $case = new PluginProcessmakerCase; if ($case->getFromGUID($resultCase->caseId)) { $link = $case->getLinkURL(); $task = new PluginProcessmakerTask($_REQUEST['itemtype'].'Task'); $task->getFromDBByRequest([ 'WHERE' => [ 'plugin_processmaker_cases_id' => $case->getID() ], ]); //$task->getFromDBByQuery(" WHERE `plugin_processmaker_cases_id`=".$case->getID()); // normally there is only one and only one first task //$link .= '&forcetab=PluginProcessmakerTask$'.$task->getID(); Session::setActiveTab('PluginProcessmakerCase', 'PluginProcessmakerTask$'.$task->fields['id']); $item = new $_REQUEST['itemtype']; $item->getFromDB($_REQUEST['items_id']); unset($_SERVER['REQUEST_URI']); // to prevent use of processmaker.form.php in NavigateList Session::initNavigateListItems('PluginProcessmakerCase', //TRANS : %1$s is the itemtype name, // %2$s is the name of the item (used for headings of a list) sprintf('%1$s = %2$s', $_REQUEST['itemtype']::getTypeName(1), $item->fields["name"])); Html::redirect($link); } Html::back(); } else { Session::addMessageAfterRedirect( PluginProcessmakerProcessmaker::getPMErrorMessage($resultCase->status_code)."
".$resultCase->message." (".$resultCase->status_code.")", true, ERROR); } } else { Html::back(); } } else { // the case is created before the ticket (used for post-only case creation before ticket creation) $pm_user_guid = PluginProcessmakerUser::getPMUserId( Session::getLoginUserID() ); $resultCase = $PM_SOAP->newCase( $_REQUEST['plugin_processmaker_processes_id'], ['GLPI_ITEM_CAN_BE_SOLVED' => 0, 'GLPI_SELFSERVICE_CREATED' => '1', 'GLPI_ITEM_TYPE' => 'Ticket', 'GLPI_URL' => $CFG_GLPI['url_base'], // Specific to Tickets // GLPI_TICKET_TYPE will contains 1 (= incident) or 2 (= request) 'GLPI_TICKET_TYPE' => $_REQUEST['type'], 'GLPI_ITEM_REQUESTER_GLPI_ID' => Session::getLoginUserID(), 'GLPI_ITEM_REQUESTER_PM_ID' => $pm_user_guid ] ); if ($resultCase->status_code == 0) { // case is created // Must show it... // $rand = rand( ); Html::redirect($CFG_GLPI['root_doc']."/plugins/processmaker/front/processmaker.helpdesk.form.php?processes_id=".$_REQUEST['plugin_processmaker_processes_id']."&case_guid=".$resultCase->caseId."&rand=$rand&itilcategories_id=".$_REQUEST["itilcategories_id"]."&type=".$_REQUEST["type"]."&entities_id=".$_REQUEST['entities_id']); } else { Session::addMessageAfterRedirect( PluginProcessmakerProcessmaker::getPMErrorMessage($resultCase->status_code)."
$resultCase->message ($resultCase->status_code)", true, ERROR); Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1"); } } break; case 'reassign_reminder' : if (isset($_REQUEST['reassign'])) { // here we should re-assign the current task to $_REQUEST['users_id_recipient'] $locCase = new PluginProcessmakerCase; $locCase->getFromDB($_REQUEST['cases_id']); if ($_REQUEST['users_id_recipient'] != 0) { // we are assigning a new tech to a task $pmResponse = $locCase->reassignCase($_REQUEST['delIndex'], $_REQUEST['taskGuid'], $_REQUEST['delThread'], $_REQUEST['users_id'], $_REQUEST['users_id_recipient'], ['comment' => $_REQUEST['comment']]); if ($pmResponse) { Session::addMessageAfterRedirect(__('Task re-assigned!', 'processmaker'), true, INFO); } else { Session::addMessageAfterRedirect(__('Error re-assigning task: ', 'processmaker').$pmResponse->message, true, ERROR); } } elseif ($_REQUEST['users_id_recipient'] == 0) { // we are unassigning a task, i.e.: task un-claim $pmResponse = $locCase->unassignCase($_REQUEST['delIndex'], $_REQUEST['taskGuid'], $_REQUEST['tasktype'], $_REQUEST['tasks_id'], $_REQUEST['itemtype'], ['comment' => $_REQUEST['comment']]); if ($pmResponse) { Session::addMessageAfterRedirect(__('Task un-claimed!', 'processmaker'), true, INFO); } else { Session::addMessageAfterRedirect(__("Can't un-claim task! Verify 'Assignement Rules' in the process definition.", 'processmaker'), true, ERROR); } } } elseif (isset($_REQUEST['reminder'])) { // send notification remider as requested for this task $locCase = new PluginProcessmakerCase; $locCase->getFromDB($_REQUEST['cases_id']); $glpi_item = new $_REQUEST['itemtype']; $glpi_item->getFromDB($_REQUEST['items_id']); $pm_task = new PluginProcessmakerTask($_REQUEST['tasktype']); $pm_task->getFromDB($_REQUEST['tasks_id']); $glpi_task = new $_REQUEST['tasktype']; $glpi_task->getFromDB($_REQUEST['tasks_id']); // send notification now! $pm_task->sendNotification('task_reminder', $glpi_task, $glpi_item, $locCase); } } // to return to item Html::back();