0) { // then this case will be bound to an item
// we must check if a case is not already existing
// to manage the problem of F5 (Refresh)
$hasCase = PluginProcessmakerProcessmaker::getCaseIdFromItem( $_POST['itemtype'], $_POST['id'] );
if ($hasCase === false && $_POST['plugin_processmaker_process_id'] > 0) { //$DB->numrows($res) == 0) {
$myProcessMaker = new PluginProcessmakerProcessmaker();
$myProcessMaker->login(); //openSession();
$resultCase = $myProcessMaker->startNewCase( $_POST['plugin_processmaker_process_id'], $_POST['itemtype'], $_POST['id'], Session::getLoginUserID() );
if ($resultCase->status_code == 0) {
Html::back();
} else {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['error'][$resultCase->status_code]."
".$resultCase->message." (".$resultCase->status_code.")", true, ERROR);
}
} else {
Html::back();
}
} else { // the case is created before the ticket (used for post-only case creation before ticket creation)
$myProcessMaker = new PluginProcessmakerProcessmaker();
$myProcessMaker->login();
$resultCase = $myProcessMaker->newCase( $_POST['plugin_processmaker_process_id'],
array( 'GLPI_ITEM_CAN_BE_SOLVED' => 0,
'GLPI_SELFSERVICE_CREATED' => '1',
'GLPI_ITEM_TYPE' => 'Ticket',
'GLPI_URL' => $CFG_GLPI['url_base'].$CFG_GLPI['root_doc']) );
if ($resultCase->status_code == 0) {
// case is created
// Must show it...
//
$rand = rand( );
Html::redirect($CFG_GLPI['root_doc']."/plugins/processmaker/front/processmaker.helpdesk.form.php?process_id=".$_POST['plugin_processmaker_process_id']."&case_id=".$resultCase->caseId."&rand=$rand&itilcategories_id=".$_POST["itilcategories_id"]."&type=".$_REQUEST["type"]."&entities_id=".$_REQUEST['entities_id']);
} else {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['error'][$resultCase->status_code]."
$resultCase->message ($resultCase->status_code)", true, ERROR); //echo "Error creating case: $resultCase->message \n";
Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
}
}
break;
case 'unpausecase_or_reassign_or_delete' :
if (isset( $_POST['unpause'] )) {
$myProcessMaker = new PluginProcessmakerProcessmaker();
$myProcessMaker->login(); //openSession();
$pmResultUnpause = $myProcessMaker->unpauseCase( $_POST['plugin_processmaker_caseId'], $_POST['plugin_processmaker_delIndex'], $_POST['plugin_processmaker_userId'] );
if ($pmResultUnpause->status_code == 0) {
Html::back();
} else {
echo "Error unpausing case: ".$pmResultUnpause->message." \n";
}
} else if (isset( $_POST['reassign'] )) {
// here we should re-assign the current task to $_POST['users_id_recipient']
$GLPINewPMUserId = PluginProcessmakerUser::getPMUserId( $_POST['users_id_recipient'] );
if ($_POST['plugin_processmaker_userId'] != $GLPINewPMUserId) {
$locPM = new PluginProcessmakerProcessmaker();
$locPM->login( );
$pmResponse = $locPM->reassignCase( $_POST['plugin_processmaker_caseId'], $_POST['plugin_processmaker_delIndex'], $_POST['plugin_processmaker_userId'], $GLPINewPMUserId );
if ($pmResponse->status_code == 0) {
// we need to change the delindex of the glpi task and the assigned tech to prevent creation of new tasks
// we need the delindex of the current glpi task, and the delindex of the new one
// search for new delindex
$newCaseInfo = $locPM->getCaseInfo( $_POST['plugin_processmaker_caseId'] );
$newDelIndex = 0;
foreach ($newCaseInfo->currentUsers as $newCaseUser) {
if ($newCaseUser->taskId == $_POST['plugin_processmaker_taskId'] && $newCaseUser->delThread == $_POST['plugin_processmaker_delThread']) {
$newDelIndex = $newCaseUser->delIndex;
break;
}
}
$locPM->reassignTask( $_POST['plugin_processmaker_caseId'], $_POST['plugin_processmaker_delIndex'], $newDelIndex, $_POST['users_id_recipient'] );
Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['reassigned'], true, INFO);
} else {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['notreassigned'].$pmResponse->message, true, ERROR);
}
} else {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['assignedtoyou'], true, ERROR); // Html::back();
}
} else if (isset($_POST['delete'])) {
// delete case from case table, this will also delete the tasks
$locCase = new PluginProcessmakerCase;
$locCase->getFromDB( $_POST['plugin_processmaker_caseId'] );
if ($locCase->deleteCase()) {
// request delete from pm itself
$myProcessMaker = new PluginProcessmakerProcessmaker();
$myProcessMaker->login(true);
$resultPM = $myProcessMaker->deleteCase( $_POST['plugin_processmaker_caseId'] );
if ($resultPM->status_code == 0) {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['deleted'], true, INFO);
} else {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['errordeleted'], true, ERROR);
}
} else {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['errordeleted'], true, ERROR);
}
} else if (isset($_POST['cancel'])) {
// cancel case from PM
$myProcessMaker = new PluginProcessmakerProcessmaker();
$myProcessMaker->login();
$resultPM = $myProcessMaker->cancelCase( $_POST['plugin_processmaker_caseId'] ); //, $_POST['plugin_processmaker_delIndex'], $_POST['plugin_processmaker_userId'] ) ;
if ($resultPM->status_code === 0) {
$locCase = new PluginProcessmakerCase;
$locCase->getFromDB( $_POST['plugin_processmaker_caseId'] );
if ($locCase->cancelCase()) {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['cancelled'], true, INFO);
} else {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['errorcancelled'], true, ERROR);
}
} else {
Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['errorcancelled'], true, ERROR);
}
}
break;
}
// to return to ticket
Html::back();