__('Synchronize Task List', 'processmaker')]; } break; case 'PluginProcessmakerProcess_Profile' : if (plugin_processmaker_haveRight('config', UPDATE)) { return ['purge' => __('Delete permanently')]; } break; //case 'PluginProcessmakerCase' : // if (plugin_processmaker_haveRight("case", DELETE)) { // return array('purge' => __('Delete permanently')); // } //break; } return []; } /** * Summary of plugin_processmaker_install * Creates tables and initializes tasks, "GLPI Requesters" group * and so on * @return true or die! */ function plugin_processmaker_install() { global $DB; if (!$DB->tableExists("glpi_plugin_processmaker_cases")) { // new installation include_once(GLPI_ROOT."/plugins/processmaker/install/install.php"); processmaker_install(); } else { // upgrade installation include_once(GLPI_ROOT."/plugins/processmaker/install/update.php"); processmaker_update(); } // To be called for each task managed by the plugin // task in class CronTask::Register('PluginProcessmakerProcessmaker', 'pmusers', DAY_TIMESTAMP, [ 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL]); CronTask::Register('PluginProcessmakerProcessmaker', 'pmorphancases', DAY_TIMESTAMP, ['param' => 10, 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL]); CronTask::Register('PluginProcessmakerProcessmaker', 'pmtaskactions', MINUTE_TIMESTAMP, ['state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL]); // required because autoload doesn't work for unactive plugin' include_once(GLPI_ROOT."/plugins/processmaker/inc/profile.class.php"); PluginProcessmakerProfile::createAdminAccess($_SESSION['glpiactiveprofile']['id']); return true; } function plugin_processmaker_uninstall() { CronTask::Unregister('PluginProcessmakerProcessmaker'); return true; } function plugin_processmaker_getAddSearchOptions($itemtype) { $sopt = []; // TODO add Change and Problem + other fields to the search if ($itemtype == 'Ticket') { $sopt[10001]['table'] = 'glpi_plugin_processmaker_cases'; $sopt[10001]['field'] = 'case_status'; //$sopt[1001]['linkfield'] = 'id'; $sopt[10001]['massiveaction'] = false; $sopt[10001]['name'] = __('Case', 'processmaker').' - '.__('Status', 'processmaker'); $sopt[10001]['datatype'] = 'text'; $sopt[10001]['forcegroupby'] = true; //$sopt[10001]['searchtype'] = 'equals'; //$sopt[1001]['itemlink_type'] = 'PluginProcessmakerTicketcase'; //$sopt[1001]['table'] = 'glpi_plugin_processmaker_ticketcase'; //$sopt[1001]['field'] = 'case_status'; //$sopt[1001]['massiveaction'] = false; //$sopt[1001]['name'] = 'Case - Status'; //$sopt[1001]['forcegroupby'] = true; //$sopt[1001]['datatype'] = 'itemlink'; // $sopt[1001]['itemlink_type'] = 'PluginProcessmakerProcessmaker'; //$sopt[1001]['joinparams'] = array('beforejoin' // => array('table' => 'glpi_plugin_processmaker_ticketcase', // 'linkfield' => 'ticket_id')); //$sopt[1001]['joinparams']['jointype'] = "itemtype_id"; //$sopt[1001]['pfields_type'] = ; } return $sopt; } function plugin_processmaker_addLeftJoin($type, $ref_table, $new_table, $linkfield, &$already_link_tables) { switch ($type) { case 'Ticket': switch ($new_table) { case "glpi_plugin_processmaker_cases" : $out= " LEFT JOIN `glpi_plugin_processmaker_cases` ON (`$ref_table`.`id` = `glpi_plugin_processmaker_cases`.`items_id` AND `glpi_plugin_processmaker_cases`.`itemtype` like 'Ticket') "; return $out; } return ""; } return ""; } /** * Summary of plugin_pre_item_update_processmaker * @param CommonITILObject $parm is an object * @return void */ function plugin_pre_item_update_processmaker(CommonITILObject $parm) { //global $DB;//, $PM_SOAP; // look at previous status if (isset($parm->input['status']) && $parm->input['status'] == CommonITILObject::SOLVED && !in_array($parm->fields['status'], [CommonITILObject::SOLVED, CommonITILObject::CLOSED]) && !PluginProcessmakerCase::canSolve(['item' => $parm])) { $parm->input = []; // empty array... to prevent item update Session::addMessageAfterRedirect(__('At least one \'Process case\' is running!
Solving is currently disabled!', 'processmaker'), false, ERROR); return; } if (isset($_SESSION['glpiname'])) { $locVar = [ ]; foreach ($parm->input as $key => $val) { switch ($key) { case 'global_validation' : $locVar[ 'GLPI_TICKET_GLOBAL_VALIDATION' ] = $val; $locVar[ 'GLPI_ITEM_GLOBAL_VALIDATION' ] = $val; break; case 'itilcategories_id' : $locVar[ 'GLPI_ITEM_ITIL_CATEGORY_ID' ] = $val; break; case 'date' : $locVar[ 'GLPI_ITEM_OPENING_DATE' ] = $val; break; case 'time_to_resolve' : $locVar[ 'GLPI_TICKET_DUE_DATE' ] = $val; $locVar[ 'GLPI_ITEM_DUE_DATE' ] = $val; break; case 'urgency' : $locVar[ 'GLPI_TICKET_URGENCY' ] = $val; $locVar[ 'GLPI_ITEM_URGENCY' ] = $val; break; case 'impact' : $locVar[ 'GLPI_ITEM_IMPACT' ] = $val; break; case 'priority' : $locVar[ 'GLPI_ITEM_PRIORITY' ] = $val; break; } } $itemId = $parm->getID(); $itemType = $parm->getType(); $locCase = new PluginProcessmakerCase; foreach (PluginProcessmakerCase::getIDsFromItem($itemType, $itemId) as $cases_id) { $locCase->getFromDB($cases_id); $locCase->sendVariables($locVar); // if entities_id of item has been changed, then must update case if (isset($parm->input['entities_id']) && $parm->input['entities_id'] != $parm->fields['entities_id']) { $locCase->update(['id' => $cases_id, 'entities_id' => $parm->input['entities_id']]); } } } } /** * Summary of plugin_item_update_processmaker_satisfaction * inject satisfaction survey into case * @param mixed $parm is the object */ function plugin_item_update_processmaker_satisfaction($parm) { global $PM_SOAP; if (Session::isCron()) { // Task cron log with user admin $PM_SOAP->login(true); } $cases = PluginProcessmakerCase::getIDsFromItem('Ticket', $parm->fields['tickets_id']); foreach ($cases as $cases_id) { $locCase = new PluginProcessmakerCase; if ($locCase->getFromDB($cases_id)) { // case is existing for this item $locCase->sendVariables( ['GLPI_SATISFACTION_QUALITY' => $parm->fields['satisfaction']] ); } } } /** * Summary of plugin_item_update_processmaker_user * When a user login is changed, then must change it in the PM tables * @param User $param is the user being changed */ function plugin_item_update_processmaker_user(User $param) { // Must test if user login has been changed // if yes, must change the login in the PM tables: // USERS and RBAC_USERS, othewise the link in the processmaker_users table will be invalid if (in_array('name', $param->updates)) { // check if user is in the processmaker_user table $pm_user = PluginProcessmakerUser::getPMUserId($param->getID()); if ($pm_user) { // must update the user in PM tables global $PM_SOAP; if ($param->fields['is_active'] == 0 || $param->fields['is_deleted'] == 1) { $status = "INACTIVE"; } else { $status = "ACTIVE"; } $PM_SOAP->login(true); $pmResult = $PM_SOAP->updateUser( $pm_user, $param->fields['name'], $param->fields['firstname'], $param->fields['realname'], $status ); } } } function plugin_processmaker_post_init() { global $PM_DB, $PM_SOAP; if (!isset($PM_DB)) { $PM_DB = new PluginProcessmakerDB; } if (!isset($PM_SOAP)) { $PM_SOAP = new PluginProcessmakerProcessmaker; // and default login is current running user if any if (Session::getLoginUserID()) { $PM_SOAP->login(); } } } function plugin_processmaker_giveItem($itemtype, $ID, $data, $num) { return; } function plugin_processmaker_change_profile() { if ($_SESSION['glpiactiveprofile']['interface'] == "helpdesk") { // must add the rights for simplified interface $_SESSION['glpiactiveprofile']['plugin_processmaker_case'] = READ; } } /** * Summary of plugin_item_add_update_processmaker_tasks * @param mixed $parm */ function plugin_item_update_processmaker_tasks($parm) { global $DB, $CFG_GLPI, $PM_SOAP; $pmTaskCat = new PluginProcessmakerTaskCategory; if ($pmTaskCat->getFromDBbyCategory( $parm->fields['taskcategories_id'] ) && in_array( 'state', $parm->updates ) && $parm->input['state'] == Planning::DONE && $parm->oldvalues['state'] == Planning::TODO) { // the task has just been set to DONE state //$itemtype = str_replace( 'Task', '', $parm->getType() ); $pmTask = new PluginProcessmakerTask($parm->getType()); $pmTask->getFromDB($parm->fields['id']); $locCase = new PluginProcessmakerCase; $locCase->getFromDB($pmTask->fields['plugin_processmaker_cases_id']); $srccase_guid = $locCase->fields['case_guid']; //$msg = Toolbox::backtrace(false); //$msg .= ' $locCase: '.str_replace("\n", "\n ", print_r($locCase, true))."\n"; //$msg .= ' $task: '.str_replace("\n", "\n ", print_r($parm, true))."\n"; //$msg .= ' $pmTask: '.str_replace("\n", "\n ", print_r($pmTask, true))."\n"; //$msg .= "\n"; foreach ($DB->request( 'glpi_plugin_processmaker_caselinks', "is_active = 1 AND sourcetask_guid='".$pmTaskCat->fields['pm_task_guid']."'") as $targetTask) { // Must check the condition $casevariables = []; $matches = []; if (preg_match_all( "/@@(\w+)/u", $targetTask['sourcecondition'], $matches )) { $casevariables = $matches[1]; } $targetTask['targetactions'] = []; // empty array by default foreach ($DB->request( 'glpi_plugin_processmaker_caselinkactions', 'plugin_processmaker_caselinks_id = '.$targetTask['id']) as $actionvalue) { $targetTask['targetactions'][$actionvalue['name']] = $actionvalue['value']; if (preg_match_all( "/@@(\w+)/u", $actionvalue['value'], $matches )) { $casevariables = array_merge( $casevariables, $matches[1] ); } } $externalapplication = false; // by default if ($targetTask['is_externaldata'] && isset($targetTask['externalapplication'])) { // must read some values $externalapplication = json_decode( $targetTask['externalapplication'], true ); // must be of the form // {"method":"POST","url":"urloftheservice","params":json_object} // Where method is the POST, GET, ... method // url is the URL to be called // params is a list of parameters to get from running case foreach ($externalapplication['params'] as $paramname => $variable) { if (preg_match_all( "/@@(\w+)/u", $variable, $matches )) { $casevariables = array_merge( $casevariables, $matches[1] ); } } } // ask for those case variables //$PM_SOAP = new PluginProcessmakerProcessmaker(); //$PM_SOAP->login( ); // now tries to get the variables to check condition $infoForTasks = $locCase->getVariables($casevariables); foreach ($infoForTasks as $casevar => $varval) { $infoForTasks[ "@@$casevar" ] = "'$varval'"; unset( $infoForTasks[ $casevar ] ); } //$msg .= " ***********\n"; //$msg .= ' $targetTask: '.str_replace("\n", "\n ", print_r($targetTask, true))."\n"; $targetTask['sourcecondition'] = str_replace( array_keys($infoForTasks), $infoForTasks, $targetTask['sourcecondition'] ); $eval = eval( "return (".$targetTask['sourcecondition']." ? 1 : 0);" ); //$msg .= ' $infoForTasks: '.str_replace("\n", "\n ", print_r($infoForTasks, true))."\n"; //$msg .= ' $targetTask[\'sourcecondition\']: '.str_replace("\n", "\n ", print_r($targetTask['sourcecondition'], true))."\n"; //$msg .= ' $result: '."$eval\n"; //$msg .= "\n"; if ($eval) { // look at each linked ticket if a case is attached and then if a task like $val is TO_DO // then will try to routeCase for each tasks in $val $postdata = []; foreach ($targetTask['targetactions'] as $action => $actionvalue) { $postdata['form'][$action] = eval( "return ".str_replace( array_keys($infoForTasks), $infoForTasks, $actionvalue)." ;" ); } $postdata['UID'] = $targetTask['targetdynaform_guid']; $postdata['__DynaformName__'] = $targetTask['targetprocess_guid']."_".$targetTask['targetdynaform_guid']; $postdata['__notValidateThisFields__'] = '[]'; $postdata['DynaformRequiredFields'] = '[]'; $postdata['form']['btnGLPISendRequest'] = 'submit'; $externalapplicationparams = []; if ($externalapplication) { // must call curl foreach ($externalapplication['params'] as $paramname => $variable) { $externalapplicationparams[$paramname] = eval( "return ".str_replace( array_keys($infoForTasks), $infoForTasks, $variable)." ;" ); } $externalapplicationparams['callback'] = $CFG_GLPI["url_base"]."/plugins/processmaker/ajax/asynchronousdatas.php"; $ch = curl_init(); $externalapplication['url'] = eval( "return '".str_replace( array_keys($infoForTasks), $infoForTasks, $externalapplication['url'])."' ;" ); // '??? curl_setopt($ch, CURLOPT_URL, $externalapplication['url'] ); if (isset($externalapplication['method']) && $externalapplication['method'] == 'POST') { curl_setopt($ch, CURLOPT_POST, 1); } } if ($targetTask['is_self']) { $PM_SOAP->login(true); $taskCase = $PM_SOAP->taskCase( $srccase_guid ); foreach ($taskCase as $task) { // search for target task guid if ($task->guid == $targetTask['targettask_guid']) { break; } } $PM_SOAP->login(); $postdata['APP_UID'] = $srccase_guid; $postdata['DEL_INDEX'] = $task->delegate; //need to get the 'ProcessMaker' user $pmconfig = $PM_SOAP->config; //PluginProcessmakerConfig::getInstance(); $cronaction = new PluginProcessmakerCrontaskaction; $cronaction->add( [ 'plugin_processmaker_caselinks_id' => $targetTask['id'], 'plugin_processmaker_cases_id' => $locCase->getID(), //'itemtype' => $itemtype, //'items_id' => $parm->fields['tickets_id'], 'users_id' => $pmconfig->fields['users_id'], 'is_targettoclaim' => $targetTask['is_targettoclaim'], 'state' => ($targetTask['is_externaldata'] ? PluginProcessmakerCrontaskaction::WAITING_DATA : PluginProcessmakerCrontaskaction::DATA_READY), 'postdata' => json_encode( $postdata, JSON_HEX_APOS | JSON_HEX_QUOT), 'logs_out' => json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT) ], null, false); if ($externalapplication) { // must call external application in order to get the needed data asynchroneously // must be of the form // {"url":"urloftheservice","params":{"user":"@@USER_ID","system":"GPP","list":"@@ROLE_LIST"}} // url is the URL to be called $externalapplicationparams['id'] = $cronaction->getID(); $externalapplicationparams = json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT); curl_setopt($ch, CURLOPT_POSTFIELDS, $externalapplicationparams); curl_setopt($ch, CURLOPT_HTTPHEADER, ['Content-Type: application/json', 'Content-Length: ' . strlen($externalapplicationparams), 'Expect:']); curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1 ); curl_setopt($ch, CURLOPT_VERBOSE, 1); if (isset($externalapplication['ssl_verify'])) { curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, $externalapplication['ssl_verify']); curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, $externalapplication['ssl_verify']); } if (isset($externalapplication['proxy'])) { curl_setopt($ch, CURLOPT_HTTPPROXYTUNNEL, 1 ) ; curl_setopt($ch, CURLOPT_PROXY, $externalapplication['proxy']); } $response = curl_exec ($ch); if ($response === false) { //throw new Exception(curl_error($ch), curl_errno($ch)); Toolbox::logDebug( curl_error($ch).":".curl_errno($ch) ); } curl_close ($ch); } // } } else { // TODO to review this part of code as it is no longer usable like this !!! foreach (Ticket_Ticket::getLinkedTicketsTo( $parm->fields['tickets_id'] ) as $tlink) { if ($tlink['link'] == Ticket_Ticket::LINK_TO) { $query = "SELECT glpi_plugin_processmaker_cases.id, MAX(glpi_plugin_processmaker_tasks.del_index) AS del_index FROM glpi_tickettasks JOIN glpi_plugin_processmaker_taskcategories ON glpi_plugin_processmaker_taskcategories.taskcategories_id=glpi_tickettasks.taskcategories_id JOIN glpi_plugin_processmaker_cases ON glpi_plugin_processmaker_cases.processes_id=glpi_plugin_processmaker_taskcategories.processes_id RIGHT JOIN glpi_plugin_processmaker_tasks ON glpi_plugin_processmaker_tasks.items_id=glpi_tickettasks.id AND glpi_plugin_processmaker_tasks.case_id=glpi_plugin_processmaker_cases.id WHERE glpi_plugin_processmaker_taskcategories.pm_task_guid = '".$targetTask['targettask_guid']."' AND glpi_tickettasks.state = 1 AND glpi_tickettasks.tickets_id=".$tlink['tickets_id']; foreach ($DB->request($query) as $case) { // must be only one row $postdata['APP_UID'] = $case['id']; $postdata['DEL_INDEX'] = $case['del_index']; $cronaction = new PluginProcessmakerCrontaskaction; $cronaction->add( [ 'plugin_processmaker_caselinks_id' => $targetTask['id'], 'plugin_processmaker_cases_id' => $locCase->getID(), //'itemtype' => $itemtype, //'items_id' => $parm->fields['tickets_id'], 'users_id' => Session::getLoginUserID(), 'is_targettoclaim' => $targetTask['is_targettoclaim'], 'state' => ($targetTask['is_externaldata'] ? PluginProcessmakerCrontaskaction::WAITING_DATA : PluginProcessmakerCrontaskaction::DATA_READY), 'postdata' => json_encode( $postdata, JSON_HEX_APOS | JSON_HEX_QUOT), 'logs_out' => json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT) ], null, false); } } } } if ($targetTask['is_synchronous']) { // must call PluginProcessmakerProcessmaker::cronPMTaskActions() PluginProcessmakerProcessmaker::cronPMTaskActions(); } } } //$msg .= "================\n"; //Toolbox::logInFile("processmaker", $msg); } }