tableExists($table); } else { return TableExists($table); } } } if (!function_exists('arFieldExists')) { function arFieldExists($table, $field, $usecache = true) { global $DB; if (method_exists( $DB, 'fieldExists')) { return $DB->fieldExists($table, $field, $usecache); } else { return FieldExists($table, $field, $usecache); } } } function plugin_processmaker_MassiveActions($type) { global $LANG; switch ($type) { case 'PluginProcessmakerProcess' : if (plugin_processmaker_haveRight('config', UPDATE )) { return array('plugin_processmaker_taskrefresh' => $LANG['processmaker']['config']['refreshtasklist']); } break; case 'PluginProcessmakerProcess_Profile' : if (plugin_processmaker_haveRight('config', UPDATE )) { return array('purge' => $LANG['processmaker']['process']['profile']); } break; } return array(); } function plugin_processmaker_MassiveActionsDisplay($options) { global $LANG; switch ($options['itemtype']) { case 'PluginProcessmakerProcess' : switch ($options['action']) { // No case for add_document : use GLPI core one case "plugin_processmaker_taskrefresh" : echo ""; break; } break; } return ""; } function plugin_processmaker_MassiveActionsProcess($data) { switch ($data['action']) { case "plugin_processmaker_taskrefresh" : if ($data['itemtype'] == 'PluginProcessmakerProcess') { foreach ($data["item"] as $key => $val) { if ($val == 1) { $process = new PluginProcessmakerProcess; $process->refreshTasks( array( 'id' => $key ) ); } } } break; case 'plugin_processmaker_process_profile_delete' : if ($data['itemtype'] == 'PluginProcessmakerProcess_Profile') { foreach ($data["item"] as $key => $val) { if ($val == 1) { $process_profile = new PluginProcessmakerProcess_Profile; $process_profile->delete( array( 'id' => $key ), true ); } } } break; } } /** * Summary of plugin_processmaker_install * Creates tables and initializes tasks, "GLPI Requesters" group * and so on * @return true or die! */ function plugin_processmaker_install() { global $DB; if (!arTableExists("glpi_plugin_processmaker_cases")) { // new installation include_once(GLPI_ROOT."/plugins/processmaker/install/install.php"); processmaker_install(); } else { // upgrade installation include_once(GLPI_ROOT."/plugins/processmaker/install/update.php"); processmaker_update(); } // To be called for each task managed by the plugin // task in class CronTask::Register('PluginProcessmakerProcessmaker', 'pmusers', DAY_TIMESTAMP, array( 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL)); CronTask::Register('PluginProcessmakerProcessmaker', 'pmorphancases', DAY_TIMESTAMP, array('param' => 10, 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL)); CronTask::Register('PluginProcessmakerProcessmaker', 'pmtaskactions', MINUTE_TIMESTAMP, array('state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL)); // required because autoload doesn't work for unactive plugin' include_once(GLPI_ROOT."/plugins/processmaker/inc/profile.class.php"); PluginProcessmakerProfile::createAdminAccess($_SESSION['glpiactiveprofile']['id']); return true; } function plugin_processmaker_uninstall() { global $DB; CronTask::Unregister('PluginProcessmakerProcessmaker'); return true; } function plugin_processmaker_getAddSearchOptions($itemtype) { global $LANG; $sopt = array(); if ($itemtype == 'Ticket') { $sopt[10001]['table'] = 'glpi_plugin_processmaker_cases'; $sopt[10001]['field'] = 'case_status'; //$sopt[1001]['linkfield'] = 'id'; $sopt[10001]['massiveaction'] = false; $sopt[10001]['name'] = $LANG['processmaker']['search']['case'].' - '.$LANG['processmaker']['search']['status']; $sopt[10001]['datatype'] = 'text'; $sopt[10001]['forcegroupby'] = true; //$sopt[10001]['searchtype'] = 'equals'; //$sopt[1001]['itemlink_type'] = 'PluginProcessmakerTicketcase'; //$sopt[1001]['table'] = 'glpi_plugin_processmaker_ticketcase'; //$sopt[1001]['field'] = 'case_status'; //$sopt[1001]['massiveaction'] = false; //$sopt[1001]['name'] = 'Case - Status'; //$sopt[1001]['forcegroupby'] = true; //$sopt[1001]['datatype'] = 'itemlink'; // $sopt[1001]['itemlink_type'] = 'PluginProcessmakerProcessmaker'; //$sopt[1001]['joinparams'] = array('beforejoin' // => array('table' => 'glpi_plugin_processmaker_ticketcase', // 'linkfield' => 'ticket_id')); //$sopt[1001]['joinparams']['jointype'] = "itemtype_id"; //$sopt[1001]['pfields_type'] = ; } return $sopt; } function plugin_processmaker_addLeftJoin($type,$ref_table,$new_table,$linkfield,&$already_link_tables) { switch ($type) { case 'Ticket': switch ($new_table) { case "glpi_plugin_processmaker_cases" : $out= " LEFT JOIN `glpi_plugin_processmaker_cases` ON (`$ref_table`.`id` = `glpi_plugin_processmaker_cases`.`items_id` AND `glpi_plugin_processmaker_cases`.`itemtype` like 'Ticket') "; return $out; } return ""; } return ""; } /** * Summary of plugin_pre_item_update_processmaker * @param CommonITILObject $parm is an object * @return void */ function plugin_pre_item_update_processmaker(CommonITILObject $parm) { global $DB; if (isset($_SESSION['glpiname']) && $parm->getType() == 'Ticket') { $locCase = new PluginProcessmakerCase; $itemId = $parm->getID(); $itemType = $parm->getType(); if ($locCase->getCaseFromItemTypeAndItemId( $itemType, $itemId )) { $locPM = new PluginProcessmakerProcessmaker; $locPM->login(); // case is existing for this item // beware to empty injection when not modified!!! $locVar = array( ); foreach ($parm->input as $key => $val) { switch ($key) { case 'global_validation' : $locVar[ 'GLPI_TICKET_GLOBAL_VALIDATION' ] = $val; break; case 'itilcategories_id' : $locVar[ 'GLPI_ITEM_ITIL_CATEGORY_ID' ] = $val; break; case 'due_date' : $locVar[ 'GLPI_TICKET_DUE_DATE' ] = $val; $locVar[ 'GLPI_ITEM_DUE_DATE' ] = $val; break; case 'urgency' : $locVar[ 'GLPI_TICKET_URGENCY' ] = $val; $locVar[ 'GLPI_ITEM_URGENCY' ] = $val; break; case 'impact' : $locVar[ 'GLPI_ITEM_IMPACT' ] = $val; break; case 'priority' : $locVar[ 'GLPI_ITEM_PRIORITY' ] = $val; break; } } $pmResponse = $locPM->sendVariables( $locCase->getID(), $locVar); } } } /** * Summary of plugin_item_update_processmaker_satisfaction * inject satisfaction survey into case * @param mixed $parm is the object */ function plugin_item_update_processmaker_satisfaction($parm) { global $DB, $GLOBALS; $locCase = new PluginProcessmakerCase; if ($locCase->getCaseFromItemTypeAndItemId( 'Ticket', $parm->fields['tickets_id'] )) { // case is existing for this item $locPM = new PluginProcessmakerProcessmaker; $locPM->login(); $pmResponse = $locPM->sendVariables( $locCase->getID(), array( 'GLPI_SATISFACTION_QUALITY' => $parm->fields['satisfaction'] )); } } /** * Summary of plugin_pre_item_purge_processmaker * @param mixed $parm is the object */ function plugin_pre_item_purge_processmaker ( $parm ) { if ($parm->getType() == 'Ticket_User' && is_array( $parm->fields ) && isset( $parm->fields['type'] ) && $parm->fields['type'] == 2) { $itemId = $parm->fields['tickets_id']; $itemType = 'Ticket'; $technicians = PluginProcessmakerProcessmaker::getItemUsers( $itemType, $itemId, 2 ); // 2 for technicians if (PluginProcessmakerCase::getCaseIdFromItemTypeAndItemId( $itemType, $itemId ) && count($technicians) == 1) { $parm->input = null; // to cancel deletion of the last tech in the ticket } } } /** * Summary of plugin_item_purge_processmaker * @param mixed $parm is the object */ function plugin_item_purge_processmaker($parm) { global $DB; //$objects = ['Ticket', 'Change', 'Problem']; $object_users = ['Ticket_User', 'Change_User', 'Problem_User']; if (in_array($parm->getType(), $object_users) && is_array( $parm->fields ) && isset( $parm->fields['type'] ) && $parm->fields['type'] == 2) { // We just deleted a tech from this ticket then we must if needed "de-assign" the tasks assigned to this tech // and re-assign them to the first tech in the list !!!! $locCase = new PluginProcessmakerCase; $itemId = $parm->fields['tickets_id']; $itemType = explode('_', $parm->getType())[0]; // 'Ticket'; if ($locCase->getCaseFromItemTypeAndItemId( $itemType, $itemId )) { // case is existing for this item $technicians = PluginProcessmakerProcessmaker::getItemUsers( $itemType, $itemId, 2 ); // 2 for technicians $locPM = new PluginProcessmakerProcessmaker; $locPM->login(); $locVars = array( 'GLPI_TICKET_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'], 'GLPI_ITEM_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'], 'GLPI_TICKET_TECHNICIAN_PM_ID' => $technicians[0]['pm_id'], 'GLPI_ITEM_TECHNICIAN_PM_ID' => $technicians[0]['pm_id'] ); // and we must find all tasks assigned to this former user and re-assigned them to new user (if any :))! $caseInfo = $locPM->getCaseInfo( $locCase->getID() ); if ($caseInfo !== false) { $locPM->sendVariables( $locCase->getID( ), $locVars ); // need to get info on the thread of the GLPI current user // we must retreive currentGLPI user from this array $GLPICurrentPMUserId = PluginProcessmakerUser::getPMUserId( $parm->fields['users_id'] ); if (isset( $caseInfo->currentUsers ) && is_array( $caseInfo->currentUsers )) { foreach ($caseInfo->currentUsers as $caseUser) { if ($caseUser->userId == $GLPICurrentPMUserId && in_array( $caseUser->delThreadStatus, array('DRAFT', 'OPEN', 'PAUSE' ) )) { $pmResponse = $locPM->reassignCase( $locCase->getID(), $caseUser->delIndex, $GLPICurrentPMUserId, $technicians[0]['pm_id'] ); // now should managed GLPI Tasks previously assigned to the $GLPICurrentPMUserId if ($pmResponse->status_code == 0) { // ATTENTION: should be aware of: ticket tech == task tech // In this particular flow due to 'Change Management' // we need to change the delindex of the glpi task and the assigned tech to prevent creation of new tasks // we need the delindex of the current glpi task, and the delindex of the new one // search for new delindex $newCaseInfo = $locPM->getCaseInfo( $locCase->getID() ); $newDelIndex = 0; foreach ($newCaseInfo->currentUsers as $newCaseUser) { if ($newCaseUser->taskId == $caseUser->taskId && $newCaseUser->delThread == $caseUser->delThread) { $newDelIndex = $newCaseUser->delIndex; break; } } $locPM->reassignTask( $locCase->getID(), $caseUser->delIndex, $newDelIndex, $technicians[0]['glpi_id'] ); } } } } } } } } function plugin_processmaker_post_init() { global $PM_DB; $PM_DB = new PluginProcessmakerDB; } function plugin_processmaker_giveItem($itemtype,$ID,$data,$num) { return; } /** * Summary of plugin_item_add_update_processmaker_tasks * @param mixed $parm */ function plugin_item_update_processmaker_tasks($parm) { global $DB, $CFG_GLPI; // we need to test if a specific case is completed, and if so // we should complete the linked cases (via linked tickets) $pmTaskCat = new PluginProcessmakerTaskCategory; if ($pmTaskCat->getFromDBbyCategory( $parm->fields['taskcategories_id'] ) && in_array( 'state', $parm->updates ) && $parm->input['state'] == 2) { // the task has just been set to DONE state $itemtype = str_replace( 'Task', '', $parm->getType() ); foreach ($DB->request( 'glpi_plugin_processmaker_caselinks', "is_active = 1 AND sourcetask_guid='".$pmTaskCat->fields['pm_task_guid']."'") as $targetTask) { $srcCaseId = PluginProcessmakerProcessmaker::getCaseIdFromItem( $itemtype, $parm->fields['tickets_id']); // Must check the condition $casevariables = array(); $matches = array(); if (preg_match_all( "/@@(\w+)/u", $targetTask['sourcecondition'], $matches )) { $casevariables = $matches[1]; } $targetTask['targetactions'] = array(); // empty array by default foreach ($DB->request( 'glpi_plugin_processmaker_caselinkactions', 'plugin_processmaker_caselinks_id = '.$targetTask['id']) as $actionvalue) { $targetTask['targetactions'][$actionvalue['name']] = $actionvalue['value']; if (preg_match_all( "/@@(\w+)/u", $actionvalue['value'], $matches )) { $casevariables = array_merge( $casevariables, $matches[1] ); } } $externalapplication = false; // by default if ($targetTask['is_externaldata'] && isset($targetTask['externalapplication'])) { // must read some values $externalapplication = json_decode( $targetTask['externalapplication'], true ); // must be of the form // {"method":"POST","url":"http://arsupd201.ar.ray.group:8000/search_by_userid/","params":{"user":"@@USER_ID","system":"GPP","list":"@@ROLE_LIST"}} // Where method is the POST, GET, ... method // url is the URL to be called // params is a list of parameters to get from running case foreach ($externalapplication['params'] as $paramname => $variable) { if (preg_match_all( "/@@(\w+)/u", $variable, $matches )) { $casevariables = array_merge( $casevariables, $matches[1] ); } } } // ask for those case variables $myProcessMaker = new PluginProcessmakerProcessmaker(); $myProcessMaker->login( ); // now tries to get the variables to check condition $infoForTasks = $myProcessMaker->getVariables( $srcCaseId, $casevariables ); foreach ($infoForTasks as $casevar => $varval) { $infoForTasks[ "@@$casevar" ] = "'$varval'"; unset( $infoForTasks[ $casevar ] ); } $targetTask['sourcecondition'] = str_replace( array_keys($infoForTasks), $infoForTasks, $targetTask['sourcecondition'] ); if (eval( "return ".$targetTask['sourcecondition'].";" )) { // look at each linked ticket if a case is attached and then if a task like $val is TO_DO // then will try to routeCase for each tasks in $val $postdata = array(); foreach ($targetTask['targetactions'] as $action => $actionvalue) { $postdata['form'][$action] = eval( "return ".str_replace( array_keys($infoForTasks), $infoForTasks, $actionvalue)." ;" ); } $postdata['UID'] = $targetTask['targetdynaform_guid']; $postdata['__DynaformName__'] = $targetTask['targetprocess_guid']."_".$targetTask['targetdynaform_guid']; $postdata['__notValidateThisFields__'] = '[]'; $postdata['DynaformRequiredFields'] = '[]'; $postdata['form']['btnGLPISendRequest'] = 'submit'; $externalapplicationparams = array(); if ($externalapplication) { // must call curl foreach ($externalapplication['params'] as $paramname => $variable) { $externalapplicationparams[$paramname] = eval( "return ".str_replace( array_keys($infoForTasks), $infoForTasks, $variable)." ;" ); } $externalapplicationparams['callback']="http://".$_SERVER['SERVER_NAME' ].$CFG_GLPI['root_doc']."/plugins/processmaker/ajax/asynchronousdatas.php"; $ch = curl_init(); $externalapplication['url'] = eval( "return '".str_replace( array_keys($infoForTasks), $infoForTasks, $externalapplication['url'])."' ;" ); // '??? curl_setopt($ch, CURLOPT_URL, $externalapplication['url'] ); } if ($targetTask['is_self']) { // MUST BE done on a add task hook, and not on an update task hook //$query = "SELECT glpi_plugin_processmaker_cases.id, MAX(glpi_plugin_processmaker_tasks.del_index) AS del_index FROM glpi_tickettasks // JOIN glpi_plugin_processmaker_taskcategories ON glpi_plugin_processmaker_taskcategories.taskcategories_id=glpi_tickettasks.taskcategories_id // JOIN glpi_plugin_processmaker_cases ON glpi_plugin_processmaker_cases.processes_id=glpi_plugin_processmaker_taskcategories.processes_id // RIGHT JOIN glpi_plugin_processmaker_tasks ON glpi_plugin_processmaker_tasks.items_id=glpi_tickettasks.id AND glpi_plugin_processmaker_tasks.case_id=glpi_plugin_processmaker_cases.id // WHERE glpi_plugin_processmaker_taskcategories.pm_task_guid = '".$targetTask['targettask_guid']."' AND glpi_tickettasks.state = 1 AND glpi_tickettasks.tickets_id=".$parm->fields['tickets_id'] ; //$res = $DB->query($query) ; //if( $res && $DB->numrows($res) > 0 && $case=$DB->fetch_assoc($res) && isset($case['id']) && isset($case['del_index']) ) { //foreach( $DB->request($query) as $case ) { $taskCase = $myProcessMaker->taskCase( $srcCaseId ); foreach ($taskCase as $task) { // search for target task guid if ($task->guid == $targetTask['targettask_guid']) { break; } } $postdata['APP_UID'] = $srcCaseId; $postdata['DEL_INDEX'] = $task->delegate; //need to get the 'ProcessMaker' user $pmconfig = PluginProcessmakerConfig::getInstance(); $cronaction = new PluginProcessmakerCrontaskaction; $cronaction->add( array( 'plugin_processmaker_caselinks_id' => $targetTask['id'], 'itemtype' => $itemtype, 'items_id' => $parm->fields['tickets_id'], 'users_id' => $pmconfig->fields['users_id'], 'is_targettoclaim' => $targetTask['is_targettoclaim'], 'state' => ($targetTask['is_externaldata'] ? PluginProcessmakerCrontaskaction::WAITING_DATA : PluginProcessmakerCrontaskaction::DATA_READY), 'postdata' => json_encode( $postdata, JSON_HEX_APOS | JSON_HEX_QUOT), 'logs_out' => json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT) ), null, false); if ($externalapplication) { // must call external application in order to get the needed data asynchroneously // must be of the form // {"url":"http://arsupd201.ar.ray.group:8000/search_by_userid/","params":{"user":"@@USER_ID","system":"GPP","list":"@@ROLE_LIST"}} // url is the URL to be called $externalapplicationparams['id'] = $cronaction->getID(); $externalapplicationparams = json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT); curl_setopt($ch, CURLOPT_POST, 1); curl_setopt($ch, CURLOPT_POSTFIELDS, $externalapplicationparams); curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/json', 'Content-Length: ' . strlen($externalapplicationparams))); curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1 ); //curl_setopt($ch, CURLOPT_HTTPPROXYTUNNEL, 1 ) ; //curl_setopt($ch, CURLOPT_PROXY, "localhost:8889"); $response = curl_exec ($ch); //Toolbox::logDebug( $response ) ; curl_close ($ch); } // } } else { foreach (Ticket_Ticket::getLinkedTicketsTo( $parm->fields['tickets_id'] ) as $tlink) { if ($tlink['link'] == Ticket_Ticket::LINK_TO) { $query = "SELECT glpi_plugin_processmaker_cases.id, MAX(glpi_plugin_processmaker_tasks.del_index) AS del_index FROM glpi_tickettasks JOIN glpi_plugin_processmaker_taskcategories ON glpi_plugin_processmaker_taskcategories.taskcategories_id=glpi_tickettasks.taskcategories_id JOIN glpi_plugin_processmaker_cases ON glpi_plugin_processmaker_cases.processes_id=glpi_plugin_processmaker_taskcategories.processes_id RIGHT JOIN glpi_plugin_processmaker_tasks ON glpi_plugin_processmaker_tasks.items_id=glpi_tickettasks.id AND glpi_plugin_processmaker_tasks.case_id=glpi_plugin_processmaker_cases.id WHERE glpi_plugin_processmaker_taskcategories.pm_task_guid = '".$targetTask['targettask_guid']."' AND glpi_tickettasks.state = 1 AND glpi_tickettasks.tickets_id=".$tlink['tickets_id']; foreach ($DB->request($query) as $case) { // must be only one row $postdata['APP_UID'] = $case['id']; $postdata['DEL_INDEX'] = $case['del_index']; $cronaction = new PluginProcessmakerCrontaskaction; $cronaction->add( array( 'plugin_processmaker_caselinks_id' => $targetTask['id'], 'itemtype' => $itemtype, 'items_id' => $parm->fields['tickets_id'], 'users_id' => Session::getLoginUserID(), 'is_targettoclaim' => $targetTask['is_targettoclaim'], 'state' => ($targetTask['is_externaldata'] ? PluginProcessmakerCrontaskaction::WAITING_DATA : PluginProcessmakerCrontaskaction::DATA_READY), 'postdata' => json_encode( $postdata, JSON_HEX_APOS | JSON_HEX_QUOT), 'logs_out' => json_encode( $externalapplicationparams, JSON_HEX_APOS | JSON_HEX_QUOT) ), null, false); } } } } } } } }