$LANG['processmaker']['config']['refreshtasklist']); break ; case 'PluginProcessmakerProcess_Profile' : if( plugin_processmaker_haveRight('config', UPDATE ) ) return array('purge' => $LANG['processmaker']['process']['profile']); break ; } return array(); } function plugin_processmaker_MassiveActionsDisplay($options) { global $LANG; switch ($options['itemtype']) { case 'PluginProcessmakerProcess' : switch ($options['action']) { // No case for add_document : use GLPI core one case "plugin_processmaker_taskrefresh" : echo ""; break; } break; } return ""; } function plugin_processmaker_MassiveActionsProcess($data) { //global $LANG,$DB; switch ($data['action']) { case "plugin_processmaker_taskrefresh" : if ($data['itemtype'] == 'PluginProcessmakerProcess') { foreach ($data["item"] as $key => $val) { if ($val == 1) { $process = new PluginProcessmakerProcess; $process->refreshTasks( array( 'id' => $key ) ) ; } } } break; case 'plugin_processmaker_process_profile_delete' : if ($data['itemtype'] == 'PluginProcessmakerProcess_Profile') { foreach ($data["item"] as $key => $val) { if ($val == 1) { $process_profile = new PluginProcessmakerProcess_Profile; $process_profile->delete( array( 'id' => $key ), true ) ; } } } break; } } /** * Summary of plugin_processmaker_install * Creates tables and initializes tasks, "GLPI Requesters" group * and so on * @return true or die! */ function plugin_processmaker_install() { global $DB ; if (TableExists("glpi_plugin_processmaker_config")) { $query = "ALTER TABLE `glpi_plugin_processmaker_config` ADD COLUMN `date_mod` DATETIME NULL DEFAULT NULL AFTER `pm_theme`, ADD COLUMN `comment` TEXT NULL AFTER `date_mod`; RENAME TABLE `glpi_plugin_processmaker_config` TO `glpi_plugin_processmaker_configs`;" ; $DB->query($query) or die("error creating glpi_plugin_processmaker_configs" . $DB->error()); } else if (!TableExists("glpi_plugin_processmaker_configs")) { $query = " CREATE TABLE `glpi_plugin_processmaker_configs` ( `id` INT(11) NOT NULL AUTO_INCREMENT, `name` VARCHAR(50) NOT NULL, `pm_server_URL` VARCHAR(250) NOT NULL DEFAULT 'http://localhost/', `pm_workspace` VARCHAR(50) NOT NULL DEFAULT 'workflow', `pm_admin_user` VARCHAR(255) NULL DEFAULT NULL, `pm_admin_passwd` VARCHAR(255) NULL DEFAULT NULL, `pm_theme` VARCHAR(50) NOT NULL DEFAULT 'glpi_classic', `date_mod` DATETIME NULL DEFAULT NULL, `taskcategories_id` INT(11) NULL , `users_id` INT(11) NULL DEFAULT NULL, `pm_group_guid` VARCHAR(32) NULL DEFAULT NULL, `comment` TEXT NULL, `pm_dbserver_name` VARCHAR(255) NULL DEFAULT NULL, `pm_dbserver_user` VARCHAR(255) NULL DEFAULT NULL, `pm_dbserver_passwd` VARCHAR(255) NULL DEFAULT NULL, `maintenance` TINYINT(1) NOT NULL DEFAULT '0', PRIMARY KEY (`id`) ) COLLATE='utf8_general_ci' ENGINE=InnoDB; "; $DB->query($query) or die("error creating glpi_plugin_processmaker_configs" . $DB->error()); // ProcessMaker user creation //$user = new User; //$user->add( array( 'name' => 'ProcessMaker', 'realname' => 'Process', 'firstname' => 'Maker') ) ; //// ProcessMaker plugin configuration //$DB->query("INSERT INTO glpi_plugin_processmaker_configs ( id, name, users_id) VALUES ( 1, 'Process Maker 1', ".$user->getID()." );" ) or die("error when inserting default config" . $DB->error()); } if( !FieldExists("glpi_plugin_processmaker_configs","pm_dbserver_name" ) ) { $query = "ALTER TABLE `glpi_plugin_processmaker_configs` ADD COLUMN `pm_dbserver_name` VARCHAR(255) NULL DEFAULT NULL AFTER `pm_group_guid`, ADD COLUMN `pm_dbserver_user` VARCHAR(255) NULL DEFAULT NULL AFTER `pm_dbserver_name`, ADD COLUMN `pm_dbserver_passwd` VARCHAR(255) NULL DEFAULT NULL AFTER `pm_dbserver_user`;"; $DB->query($query) or die("error adding fields pm_dbserver_name, pm_dbserver_user, pm_dbserver_passwd to glpi_plugin_processmaker_configs" . $DB->error()); } if( !FieldExists("glpi_plugin_processmaker_configs","maintenance" ) ) { $query = "ALTER TABLE `glpi_plugin_processmaker_configs` ADD COLUMN `maintenance` TINYINT(1) NOT NULL DEFAULT '0' AFTER `pm_dbserver_passwd`; ;"; $DB->query($query) or die("error adding fields maintenance to glpi_plugin_processmaker_configs" . $DB->error()); } if( !FieldExists("glpi_plugin_processmaker_configs","pm_admin_user" ) ) { $query = "ALTER TABLE `glpi_plugin_processmaker_configs` ADD COLUMN `pm_admin_user` VARCHAR(255) NULL DEFAULT NULL AFTER `pm_workspace`, ADD COLUMN `pm_admin_passwd` VARCHAR(255) NULL DEFAULT NULL AFTER `pm_admin_user`; "; $DB->query($query) or die("error adding fields pm_admin_user and pm_admin_passwd to glpi_plugin_processmaker_configs" . $DB->error()); } //if (!TableExists("glpi_plugin_processmaker_profiles")) { // $query = "CREATE TABLE `glpi_plugin_processmaker_profiles` ( // `id` INT(11) NOT NULL AUTO_INCREMENT, // `profiles_id` INT(11) NOT NULL DEFAULT '0' COMMENT 'RELATION to glpi_profiles (id)', // `process_config` CHAR(1) NULL DEFAULT NULL COLLATE 'utf8_unicode_ci', // PRIMARY KEY (`id`), // INDEX `profiles_id` (`profiles_id`) // ) // COLLATE='utf8_unicode_ci' // ENGINE=InnoDB;" ; // $DB->query($query) or die("error creating glpi_plugin_processmaker_profiles" . $DB->error()); //} if (TableExists("glpi_plugin_processmaker_profiles")) { $query = "DROP TABLE `glpi_plugin_processmaker_profiles` ;" ; $DB->query($query) or die("error dropping glpi_plugin_processmaker_profiles" . $DB->error()); } if (!TableExists("glpi_plugin_processmaker_cases")) { $query = "CREATE TABLE `glpi_plugin_processmaker_cases` ( `id` VARCHAR(32) NOT NULL, `items_id` INT(11) NOT NULL, `itemtype` VARCHAR(10) NOT NULL DEFAULT 'Ticket', `case_num` INT(11) NOT NULL, `case_status` VARCHAR(20) NOT NULL DEFAULT 'DRAFT', `processes_id` INT(11) NULL DEFAULT NULL UNIQUE INDEX `items` (`itemtype`, `items_id`), INDEX `case_status` (`case_status`) ) COLLATE='utf8_general_ci' ENGINE=InnoDB; "; $DB->query($query) or die("error creating glpi_plugin_processmaker_cases" . $DB->error()); } if(!FieldExists("glpi_plugin_processmaker_cases", "processes_id")){ $query = "ALTER TABLE `glpi_plugin_processmaker_cases` ADD COLUMN `processes_id` INT(11) NULL DEFAULT NULL; "; $DB->query($query) or die("error adding column processes_id into glpi_plugin_processmaker_cases" . $DB->error()); } else { $flds = $DB::list_fields('glpi_plugin_processmaker_cases') ; if( strcasecmp( $flds['processes_id']['Type'], 'varchar(32)' ) == 0 ) { // required because autoload doesn't work for unactive plugin' include_once(GLPI_ROOT."/plugins/processmaker/inc/process.class.php"); include_once(GLPI_ROOT."/plugins/processmaker/inc/case.class.php"); $proc = new PluginProcessmakerProcess ; $case = new PluginProcessmakerCase; foreach($DB->request("SELECT * FROM glpi_plugin_processmaker_cases WHERE LENGTH( processes_id ) = 32") as $row) { $proc->getFromDBbyExternalID( $row['processes_id'] ) ; $case->update(array( 'id' => $row['id'], 'processes_id' => $proc->getID() ) ) ; } $query = "ALTER TABLE `glpi_plugin_processmaker_cases` CHANGE COLUMN `processes_id` `processes_id` INT(11) NULL DEFAULT NULL AFTER `case_status`; " ; $DB->query($query) or die("error converting column processes_id into INT(11) in glpi_plugin_processmaker_cases" . $DB->error()); } } if (!TableExists("glpi_plugin_processmaker_tasks")) { $query = "CREATE TABLE `glpi_plugin_processmaker_tasks` ( `id` INT(11) NOT NULL AUTO_INCREMENT, `items_id` INT(11) NOT NULL, `itemtype` VARCHAR(32) NOT NULL, `case_id` VARCHAR(32) NOT NULL, `del_index` INT(11) NOT NULL, PRIMARY KEY (`id`), UNIQUE INDEX `case_id` (`case_id`, `del_index`), UNIQUE INDEX `items` (`itemtype`, `items_id`) ) COLLATE='utf8_general_ci' ENGINE=InnoDB; "; $DB->query($query) or die("error creating glpi_plugin_processmaker_tasks" . $DB->error()); } if (!TableExists("glpi_plugin_processmaker_users")) { $query = "CREATE TABLE `glpi_plugin_processmaker_users` ( `id` INT(11) NOT NULL AUTO_INCREMENT, `pm_users_id` VARCHAR(32) NOT NULL , `password` VARCHAR(32) NULL DEFAULT NULL, PRIMARY KEY (`id`), UNIQUE INDEX `pm_users_id` (`pm_users_id`) ) COLLATE='utf8_general_ci' ENGINE=InnoDB; "; $DB->query($query) or die("error creating glpi_plugin_processmaker_users" . $DB->error()); } if( !FieldExists('glpi_plugin_processmaker_users', 'password') ) { $query = "ALTER TABLE `glpi_plugin_processmaker_users` ADD COLUMN `id` INT NOT NULL AUTO_INCREMENT FIRST, ADD COLUMN `password` VARCHAR(32) NULL DEFAULT NULL AFTER `pm_users_id`, ADD PRIMARY KEY (`id`); " ; $DB->query($query) or die("error adding column 'password' to glpi_plugin_processmaker_users" . $DB->error()); // also need to change text of tasks for tasks linked to cases $query = "UPDATE glpi_tickettasks SET content=REPLACE(content,'##_PluginProcessmakerCases\$processmakercases','##_PluginProcessmakerCase\$processmakercases') WHERE glpi_tickettasks.id IN (SELECT items_id FROM glpi_plugin_processmaker_tasks WHERE itemtype='TicketTask') AND content LIKE '%_PluginProcessmakerCases\$processmakercases%'" ; $DB->query($query) or die("error updating TicketTask" . $DB->error()); } if( FieldExists('glpi_plugin_processmaker_users', 'glpi_users_id') ) { $query = "ALTER TABLE `glpi_plugin_processmaker_users` ALTER `glpi_users_id` DROP DEFAULT, DROP PRIMARY KEY, DROP COLUMN `id`, DROP INDEX `glpi_users_id`; "; $DB->query($query) or die("error droping 'defaults' from 'glpi_users_id' to glpi_plugin_processmaker_users" . $DB->error()); $query = "ALTER TABLE `glpi_plugin_processmaker_users` CHANGE COLUMN `glpi_users_id` `id` INT(11) NOT NULL AUTO_INCREMENT FIRST, ADD PRIMARY KEY (`id`); "; $DB->query($query) or die("error renaming 'glpi_users_id' into 'id' to glpi_plugin_processmaker_users" . $DB->error()); } if (!TableExists("glpi_plugin_processmaker_processes")) { $query = "CREATE TABLE `glpi_plugin_processmaker_processes` ( `id` INT(11) NOT NULL AUTO_INCREMENT, `process_guid` VARCHAR(32) NOT NULL, `name` VARCHAR(255) NOT NULL, `is_active` TINYINT(1) NOT NULL DEFAULT '0', `hide_case_num_title` TINYINT(1) NOT NULL DEFAULT '0', `insert_task_comment` TINYINT(1) NOT NULL DEFAULT '0', `comment` TEXT NULL, `task_category_id` INT(11) NULL , `itilcategories_id` INT(11) NOT NULL DEFAULT '0', `type` INT(11) NOT NULL DEFAULT '1' COMMENT 'Only used for Tickets', `date_mod` DATETIME NULL DEFAULT NULL, `project_type` VARCHAR(50) NOT NULL DEFAULT 'classic', PRIMARY KEY (`id`), UNIQUE INDEX `process_guid` (`process_guid`) ) COLLATE='utf8_general_ci' ENGINE=InnoDB; "; $DB->query($query) or die("error creating glpi_plugin_processmaker_processes" . $DB->error()); } if( FieldExists( 'glpi_plugin_processmaker_processes', 'is_helpdeskvisible') ) { $query = "ALTER TABLE `glpi_plugin_processmaker_processes` CHANGE COLUMN `is_helpdeskvisible` `is_helpdeskvisible_notusedanymore` TINYINT(1) NOT NULL DEFAULT '0' COMMENT 'Not used any more since version 2.2' AFTER `name`;" ; $DB->query($query) ; } if( !FieldExists( 'glpi_plugin_processmaker_processes', 'itilcategories_id') ) { $query = "ALTER TABLE `glpi_plugin_processmaker_processes` ADD COLUMN `itilcategories_id` INT(11) NOT NULL DEFAULT '0', ADD COLUMN `type` INT(11) NOT NULL DEFAULT '1' COMMENT 'Only used for Tickets';" ; $DB->query($query) or die("error adding columns 'itilcategories_id' and 'type' to glpi_plugin_processmaker_processes" . $DB->error()); } if( !FieldExists( 'glpi_plugin_processmaker_processes', 'project_type') ) { // since version 3.0 $query = "ALTER TABLE `glpi_plugin_processmaker_processes` ADD COLUMN `project_type` VARCHAR(50) NOT NULL DEFAULT 'classic';" ; $DB->query($query) or die("error adding columns 'project_type' to glpi_plugin_processmaker_processes" . $DB->error()); } if (!TableExists("glpi_plugin_processmaker_processes_profiles")) { // since version 2.2 $query = "CREATE TABLE `glpi_plugin_processmaker_processes_profiles` ( `id` INT(11) NOT NULL AUTO_INCREMENT, `processes_id` INT(11) NOT NULL DEFAULT '0', `profiles_id` INT(11) NOT NULL DEFAULT '0', `entities_id` INT(11) NOT NULL DEFAULT '0', `is_recursive` TINYINT(1) NOT NULL DEFAULT '1', PRIMARY KEY (`id`), INDEX `entities_id` (`entities_id`), INDEX `profiles_id` (`profiles_id`), INDEX `processes_id` (`processes_id`), INDEX `is_recursive` (`is_recursive`) ) COLLATE='utf8_unicode_ci' ENGINE=InnoDB;" ; $DB->query($query) or die("error creating glpi_plugin_processmaker_processes_profiles" . $DB->error()); } if (!TableExists("glpi_plugin_processmaker_taskcategories")) { $query = "CREATE TABLE `glpi_plugin_processmaker_taskcategories` ( `id` INT(11) NOT NULL AUTO_INCREMENT, `processes_id` INT(11) NOT NULL, `pm_task_guid` VARCHAR(32) NOT NULL, `taskcategories_id` INT(11) NOT NULL, `start` BIT(1) NOT NULL DEFAULT b'0', PRIMARY KEY (`id`), UNIQUE INDEX `pm_task_guid` (`pm_task_guid`), UNIQUE INDEX `items` (`taskcategories_id`), INDEX `processes_id` (`processes_id`) ) COLLATE='utf8_general_ci' ENGINE=InnoDB AUTO_INCREMENT=57 ; "; $DB->query($query) or die("error creating glpi_plugin_processmaker_taskcategories" . $DB->error()); } //// create default TaskCategory if needed //// verify if taskcategory_id is set in config //// required cause autoload don't work for unactive plugin' //include_once(GLPI_ROOT."/plugins/processmaker/inc/config.class.php"); //$config = new PluginProcessmakerConfig ; //$config->getFromDB( 1 ) ; //$pmCategory = $config->fields['taskcategories_id'] ; //if( !$pmCategory ) { // // add main category into config and glpi_taskcategories // $taskCat = new TaskCategory; // $pmCategory = $taskCat->add( array( 'is_recursive' => 1, 'name' => 'Process Maker', 'comment' => 'Is top category for Process Maker tasks. Name can be changed if desired.' ) ) ; // if( $pmCategory ) // $config->update( array( 'id' => $config->getID(), 'taskcategories_id' => $pmCategory ) ) ; //} // no longer used since 2.6 //$myProcessMaker = new PluginProcessmakerProcessmaker() ; //$myProcessMaker->login(true) ; // to force admin login //// verify if group 'GLPI Requesters' exists in config, if not will create it in PM and add GUID in config //$pmGroup = $config->fields['pm_group_guid'] ; //if( !$pmGroup ) { // $pmres = $myProcessMaker->createGroup( "GLPI Users" ) ; // if( $pmres->status_code == 0 ) // $config->update( array( 'id' => $config->getID(), 'pm_group_guid' => $pmres->groupUID ) ) ; //} // To be called for each task managed by the plugin // task in class CronTask::Register('PluginProcessmakerProcessmaker', 'pmusers', DAY_TIMESTAMP, array( 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL)); //CronTask::Register('PluginProcessmakerProcessmaker', 'pmnotifications', DAY_TIMESTAMP, array( 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL)); CronTask::Register('PluginProcessmakerProcessmaker', 'pmorphancases', DAY_TIMESTAMP, array('param' => 10, 'state' => CronTask::STATE_DISABLE, 'mode' => CronTask::MODE_EXTERNAL)); // required because autoload doesn't work for unactive plugin' include_once(GLPI_ROOT."/plugins/processmaker/inc/profile.class.php"); PluginProcessmakerProfile::createAdminAccess($_SESSION['glpiactiveprofile']['id']); // since version 3.0 // needs to update rights values // 'r' -> READ // 'w' -> UPDATE //////////////////////////////////////////////////////////////////////////////////////////////////// // to migrate rights!!!! // TODO //$query = "UPDATE glpi_plugin_processmaker_profiles SET process_config=".READ." WHERE process_config='r';" ; //$DB->query($query) or die("error updating profiles" . $DB->error()); //$query = "UPDATE glpi_plugin_processmaker_profiles SET process_config=".UPDATE." WHERE process_config='w';" ; //$DB->query($query) or die("error updating profiles" . $DB->error()); return true; } function plugin_processmaker_uninstall() { global $DB; CronTask::Unregister('PluginProcessmakerProcessmaker'); return true; } function plugin_processmaker_getAddSearchOptions($itemtype) { global $LANG; $sopt = array(); if ($itemtype == 'Ticket') { $sopt[10001]['table'] = 'glpi_plugin_processmaker_cases'; $sopt[10001]['field'] = 'case_status'; //$sopt[1001]['linkfield'] = 'id'; $sopt[10001]['massiveaction'] = false; $sopt[10001]['name'] = $LANG['processmaker']['search']['case'].' - '.$LANG['processmaker']['search']['status']; $sopt[10001]['datatype'] = 'text'; $sopt[10001]['forcegroupby'] = true ; //$sopt[10001]['searchtype'] = 'equals'; //$sopt[1001]['itemlink_type'] = 'PluginProcessmakerTicketcase'; //$sopt[1001]['table'] = 'glpi_plugin_processmaker_ticketcase'; //$sopt[1001]['field'] = 'case_status'; //$sopt[1001]['massiveaction'] = false; //$sopt[1001]['name'] = 'Case - Status'; //$sopt[1001]['forcegroupby'] = true; //$sopt[1001]['datatype'] = 'itemlink'; // $sopt[1001]['itemlink_type'] = 'PluginProcessmakerProcessmaker'; //$sopt[1001]['joinparams'] = array('beforejoin' // => array('table' => 'glpi_plugin_processmaker_ticketcase', // 'linkfield' => 'ticket_id')); //$sopt[1001]['joinparams']['jointype'] = "itemtype_id"; //$sopt[1001]['pfields_type'] = ; } return $sopt; } function plugin_processmaker_addLeftJoin($type,$ref_table,$new_table,$linkfield,&$already_link_tables) { switch ($type){ case 'Ticket': switch ($new_table){ case "glpi_plugin_processmaker_cases" : $out= " LEFT JOIN `glpi_plugin_processmaker_cases` ON (`$ref_table`.`id` = `glpi_plugin_processmaker_cases`.`items_id` AND `glpi_plugin_processmaker_cases`.`itemtype` like 'Ticket') "; return $out; break; } return ""; break; } return ""; } /** * Summary of plugin_pre_item_update_processmaker * @param CommonITILObject $parm */ function plugin_pre_item_update_processmaker(CommonITILObject $parm) { global $DB ; if( isset($_SESSION['glpiname']) && $parm->getType() == 'Ticket' ) { $locCase = new PluginProcessmakerCase ; $itemId = $parm->getID() ; $itemType = $parm->getType() ; if( $locCase->getCaseFromItemTypeAndItemId( $itemType, $itemId ) ) { $locPM = new PluginProcessmakerProcessmaker ; $locPM->login() ; // case is existing for this item // $technicians = PluginProcessmakerProcessmaker::getItemUsers( $itemType, $itemId, 2 ) ; // 2 for technicians // beware to empty injection when not modified!!! $locVar = array( ) ; foreach( $parm->input as $key => $val ) { switch( $key ) { case 'global_validation' : $locVar[ 'GLPI_TICKET_GLOBAL_VALIDATION' ] = $val ; break; case 'itilcategories_id' : $locVar[ 'GLPI_ITEM_ITIL_CATEGORY_ID' ] = $val ; break; case 'due_date' : $locVar[ 'GLPI_TICKET_DUE_DATE' ] = $val ; break; case 'urgency' : $locVar[ 'GLPI_TICKET_URGENCY' ] = $val ; break; case 'impact' : $locVar[ 'GLPI_ITEM_IMPACT' ] = $val ; break; case 'priority' : $locVar[ 'GLPI_ITEM_PRIORITY' ] = $val ; break; } } // $locVar['GLPI_TICKET_TECHNICIAN_GLPI_ID']=$technicians[0]['glpi_id']; // $locVar['GLPI_TICKET_TECHNICIAN_PM_ID']=$technicians[0]['pm_id']; $pmResponse = $locPM->sendVariables( $locCase->getID(), $locVar) ; //$locCase->sendVariables( $locVar ) ; } } } function plugin_item_update_processmaker_satisfaction($parm) { global $DB, $GLOBALS ; $locCase = new PluginProcessmakerCase ; if( $locCase->getCaseFromItemTypeAndItemId( 'Ticket', $parm->fields['tickets_id'] ) ) { // case is existing for this item $locPM = new PluginProcessmakerProcessmaker ; $locPM->login() ; $pmResponse = $locPM->sendVariables( $locCase->getID(), array( 'GLPI_SATISFACTION_QUALITY' => $parm->fields['satisfaction'], 'GLPI_SATISFACTION_RESPONSETIME' => $parm->fields['responsetime'], 'GLPI_SATISFACTION_FRIENDLINESS' => $parm->fields['friendliness'] )) ; } } function plugin_pre_item_update_processmaker_followup($parm) { } function plugin_pre_item_purge_processmaker ( $parm ) { if( $parm->getType() == 'Ticket_User' && is_array( $parm->fields ) && isset( $parm->fields['type'] ) && $parm->fields['type'] == 2 ) { $itemId = $parm->fields['tickets_id'] ; $itemType = 'Ticket' ; $technicians = PluginProcessmakerProcessmaker::getItemUsers( $itemType, $itemId, 2 ) ; // 2 for technicians if( PluginProcessmakerCase::getCaseIdFromItemTypeAndItemId( $itemType, $itemId ) && count($technicians) == 1 ) { $parm->input = null ; // to cancel deletion of the last tech in the ticket } } } function plugin_item_purge_processmaker($parm) { global $DB ; if( $parm->getType() == 'Ticket_User' && is_array( $parm->fields ) && isset( $parm->fields['type'] ) && $parm->fields['type'] == 2 ) { // We just deleted a tech from this ticket then we must if needed "de-assign" the tasks assigned to this tech // and re-assign them to the first tech in the list !!!! $locCase = new PluginProcessmakerCase ; $itemId = $parm->fields['tickets_id'] ; $itemType = 'Ticket' ; if( $locCase->getCaseFromItemTypeAndItemId( $itemType, $itemId ) ) { // case is existing for this item $technicians = PluginProcessmakerProcessmaker::getItemUsers( $itemType, $itemId, 2 ) ; // 2 for technicians $locPM = new PluginProcessmakerProcessmaker ; $locPM->login() ; $locVars = array( 'GLPI_TICKET_TECHNICIAN_GLPI_ID' => $technicians[0]['glpi_id'], 'GLPI_TICKET_TECHNICIAN_PM_ID' => $technicians[0]['pm_id'] ) ; // and we must find all tasks assigned to this former user and re-assigned them to new user (if any :))! $caseInfo = $locPM->getCaseInfo( $locCase->getID() ) ; if( $caseInfo !== false ){ $locPM->sendVariables( $locCase->getID( ), $locVars ) ; // need to get info on the thread of the GLPI current user // we must retreive currentGLPI user from this array $GLPICurrentPMUserId = PluginProcessmakerUser::getPMUserId( $parm->fields['users_id'] ) ; foreach( $caseInfo->currentUsers as $caseUser) { if( $caseUser->userId == $GLPICurrentPMUserId && in_array( $caseUser->delThreadStatus, array('DRAFT', 'OPEN', 'PAUSE' ) ) ){ $pmResponse = $locPM->reassignCase( $locCase->getID(), $caseUser->delIndex, $GLPICurrentPMUserId, $technicians[0]['pm_id'] ) ; // now should managed GLPI Tasks previously assigned to the $GLPICurrentPMUserId if( $pmResponse->status_code == 0 ) { // ATTENTION: should be aware of: ticket tech == task tech // In this particular flow due to 'Change Management' // we need to change the delindex of the glpi task and the assigned tech to prevent creation of new tasks // we need the delindex of the current glpi task, and the delindex of the new one // search for new delindex $newCaseInfo = $locPM->getCaseInfo( $locCase->getID() ) ; $newDelIndex = 0 ; foreach( $newCaseInfo->currentUsers as $newCaseUser ){ if( $newCaseUser->taskId == $caseUser->taskId && $newCaseUser->delThread == $caseUser->delThread ) { $newDelIndex = $newCaseUser->delIndex ; break ; } } $locPM->reassignTask( $locCase->getID(), $caseUser->delIndex, $newDelIndex, $technicians[0]['glpi_id'] ) ; } } } } } } } function plugin_processmaker_post_init(){ global $PM_DB ; $PM_DB = new PluginProcessmakerDB ; } function plugin_processmaker_giveItem($itemtype,$ID,$data,$num){ return ; }