0 ) { // then this case will be bound to an item // we must check if a case is not already existing // to manage the problem of F5 (Refresh) $hasCase = PluginProcessmakerProcessmaker::getCaseIdFromItem( $_POST['itemtype'], $_POST['id'] ) ; if( $hasCase === false && $_POST['plugin_processmaker_process_id'] > 0 ) { //$DB->numrows($res) == 0) { $myProcessMaker = new PluginProcessmakerProcessmaker() ; $myProcessMaker->login() ; //openSession(); $resultCase = $myProcessMaker->startNewCase( $_POST['plugin_processmaker_process_id'], $_POST['itemtype'], $_POST['id'], Session::getLoginUserID() ) ; if ($resultCase->status_code == 0){ Html::back(); } else Session::addMessageAfterRedirect($LANG['processmaker']['item']['error'][$resultCase->status_code]."
".$resultCase->message." (".$resultCase->status_code.")", true, ERROR); } else Html::back(); } else { // the case is created before the ticket (used for post-only case creation before ticket creation) $myProcessMaker = new PluginProcessmakerProcessmaker() ; $myProcessMaker->login() ; $resultCase = $myProcessMaker->newCase( $_POST['plugin_processmaker_process_id'], array( 'GLPI_ITEM_CAN_BE_SOLVED' => 0, 'GLPI_SELFSERVICE_CREATED' => '1', 'GLPI_URL' => $CFG_GLPI['url_base'].$CFG_GLPI['root_doc']) ) ; if ($resultCase->status_code == 0){ // case is created // Must show it... // $rand = rand( ) ; Html::redirect($CFG_GLPI['root_doc']."/plugins/processmaker/front/processmaker.helpdesk.form.php?process_id=".$_POST['plugin_processmaker_process_id']."&case_id=".$resultCase->caseId."&rand=$rand&itilcategories_id=".$_POST["itilcategories_id"]."&type=".$_REQUEST["type"]."&entities_id=".$_REQUEST['entities_id']); } else { Session::addMessageAfterRedirect($LANG['processmaker']['item']['error'][$resultCase->status_code]."
$resultCase->message ($resultCase->status_code)", true, ERROR); //echo "Error creating case: $resultCase->message \n"; Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1"); } } break; case 'unpausecase_or_reassign_or_delete' : if( isset( $_POST['unpause'] ) ) { $myProcessMaker = new PluginProcessmakerProcessmaker() ; $myProcessMaker->login() ; //openSession(); $pmResultUnpause = $myProcessMaker->unpauseCase( $_POST['plugin_processmaker_caseId'], $_POST['plugin_processmaker_delIndex'], $_POST['plugin_processmaker_userId'] ) ; if ($pmResultUnpause->status_code == 0){ Html::back(); } else echo "Error unpausing case: ".$pmResultUnpause->message." \n"; } else if( isset( $_POST['reassign'] ) ) { // here we should re-assign the current task to $_POST['users_id_recipient'] $GLPINewPMUserId = PluginProcessmakerUser::getPMUserId( $_POST['users_id_recipient'] ) ; if( $_POST['plugin_processmaker_userId'] != $GLPINewPMUserId ) { $locPM = new PluginProcessmakerProcessmaker() ; $locPM->login( ) ; $pmResponse = $locPM->reassignCase( $_POST['plugin_processmaker_caseId'], $_POST['plugin_processmaker_delIndex'], $_POST['plugin_processmaker_userId'], $GLPINewPMUserId ) ; if ($pmResponse->status_code == 0){ // we need to change the delindex of the glpi task and the assigned tech to prevent creation of new tasks // we need the delindex of the current glpi task, and the delindex of the new one // search for new delindex $newCaseInfo = $locPM->getCaseInfo( $_POST['plugin_processmaker_caseId'] ) ; $newDelIndex = 0 ; foreach( $newCaseInfo->currentUsers as $newCaseUser ){ if( $newCaseUser->taskId == $_POST['plugin_processmaker_taskId'] && $newCaseUser->delThread == $_POST['plugin_processmaker_delThread'] ) { $newDelIndex = $newCaseUser->delIndex ; break ; } } $locPM->reassignTask( $_POST['plugin_processmaker_caseId'], $_POST['plugin_processmaker_delIndex'], $newDelIndex, $_POST['users_id_recipient'] ) ; Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['reassigned'], true, INFO); // Html::back(); } else Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['notreassigned'].$pmResponse->message, true, ERROR); } else Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['assignedtoyou'], true, ERROR); // Html::back(); } else if( isset($_POST['delete']) ) { // delete case from case table, this will also delete the tasks $locCase = new PluginProcessmakerCase ; $locCase->getFromDB( $_POST['plugin_processmaker_caseId'] ) ; if( $locCase->deleteCase() ) { // request delete from pm itself $myProcessMaker = new PluginProcessmakerProcessmaker() ; $myProcessMaker->login(true) ; $resultPM = $myProcessMaker->deleteCase( $_POST['plugin_processmaker_caseId'] ) ; if( $resultPM->status_code == 0 ) { Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['deleted'], true, INFO); } else Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['errordeleted'], true, ERROR); } else Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['errordeleted'], true, ERROR); } else if( isset($_POST['cancel']) ) { // cancel case from PM $myProcessMaker = new PluginProcessmakerProcessmaker() ; $myProcessMaker->login() ; $resultPM = $myProcessMaker->cancelCase( $_POST['plugin_processmaker_caseId'] ) ; //, $_POST['plugin_processmaker_delIndex'], $_POST['plugin_processmaker_userId'] ) ; if( $resultPM->status_code === 0 ) { $locCase = new PluginProcessmakerCase ; $locCase->getFromDB( $_POST['plugin_processmaker_caseId'] ) ; if( $locCase->cancelCase() ) Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['cancelled'], true, INFO); else Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['errorcancelled'], true, ERROR); } else Session::addMessageAfterRedirect($LANG['processmaker']['item']['case']['errorcancelled'], true, ERROR); } break; } // to return to ticket Html::back();