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BUG 4940 "Add option to set a time limit on 'self serve'..." SOLVED

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- New feature
- Add option to set a time limit on "Self service" routing
- Added new feature in properties task
- This new feature is activated by the execution of cron.php:
      cron.php [+wWORKSPACE] unassigned-case
* Available from version 2.0.45
This commit is contained in:
Victor Saisa Lopez
2012-10-22 13:55:35 -04:00
parent c04f895dc2
commit 995be39eb9
10 changed files with 600 additions and 56 deletions
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134
workflow/engine/bin/cron_single.php
View File

@@ -95,7 +95,10 @@ require_once ("classes/model/AppDelegation.php");
require_once ("classes/model/Event.php");
require_once ("classes/model/AppEvent.php");
require_once ("classes/model/CaseScheduler.php");
//G::loadClass("pmScript");
G::LoadClass("case");
G::LoadClass("dates");
G::LoadClass("pmScript");
if (!defined('SYS_SYS')) {
$sObject = $argv[1];
@@ -222,6 +225,7 @@ function processWorkspace()
executeEvents($sLastExecution);
executeScheduledCases();
executeUpdateAppTitle();
executeCaseSelfService();
executePlugins();
} catch (Exception $oError) {
saveLog("main", "error", "Error processing workspace : " . $oError->getMessage() . "\n");
@@ -335,7 +339,7 @@ function executePlugins()
if (method_exists($oPlugin, 'executeCron')) {
$arrayCron = unserialize(trim(@file_get_contents(PATH_DATA . "cron")));
$arrayCron["processcTimeProcess"] = 60;
$arrayCron["processcTimeProcess"] = 60; //Minutes
$arrayCron["processcTimeStart"] = time();
@file_put_contents(PATH_DATA . "cron", serialize($arrayCron));
@@ -494,6 +498,132 @@ function executeUpdateAppTitle()
}
}
function executeCaseSelfService()
{
try {
global $sFilter;
if ($sFilter != "" && strpos($sFilter, "unassigned-case") === false) {
return false;
}
$criteria = new Criteria("workflow");
//SELECT
$criteria->addSelectColumn(AppCacheViewPeer::APP_UID);
$criteria->addSelectColumn(AppCacheViewPeer::DEL_INDEX);
$criteria->addSelectColumn(AppCacheViewPeer::DEL_DELEGATE_DATE);
$criteria->addSelectColumn(AppCacheViewPeer::APP_NUMBER);
$criteria->addSelectColumn(AppCacheViewPeer::PRO_UID);
$criteria->addSelectColumn(TaskPeer::TAS_UID);
$criteria->addSelectColumn(TaskPeer::TAS_SELFSERVICE_TIME);
$criteria->addSelectColumn(TaskPeer::TAS_SELFSERVICE_TIME_UNIT);
$criteria->addSelectColumn(TaskPeer::TAS_SELFSERVICE_TRIGGER_UID);
//FROM
$condition = array();
$condition[] = array(AppCacheViewPeer::TAS_UID, TaskPeer::TAS_UID);
$condition[] = array(TaskPeer::TAS_SELFSERVICE_TIMEOUT, 1);
$criteria->addJoinMC($condition, Criteria::LEFT_JOIN);
//WHERE
$criteria->add(AppCacheViewPeer::USR_UID, "");
$criteria->add(AppCacheViewPeer::DEL_THREAD_STATUS, "OPEN");
//QUERY
$rsCriteria = AppCacheViewPeer::doSelectRS($criteria);
$rsCriteria->setFetchmode(ResultSet::FETCHMODE_ASSOC);
setExecutionMessage("Unassigned case");
saveLog("unassignedCase", "action", "Unassigned case", "c");
$date = new dates();
while ($rsCriteria->next()) {
$row = $rsCriteria->getRow();
$appcacheAppUid = $row["APP_UID"];
$appcacheDelIndex = $row["DEL_INDEX"];
$appcacheDelDelegateDate = $row["DEL_DELEGATE_DATE"];
$appcacheAppNumber = $row["APP_NUMBER"];
$appcacheProUid = $row["PRO_UID"];
$taskUid = $row["TAS_UID"];
$taskSelfServiceTime = intval($row["TAS_SELFSERVICE_TIME"]);
$taskSelfServiceTimeUnit = $row["TAS_SELFSERVICE_TIME_UNIT"];
$taskSelfServiceTriggerUid = $row["TAS_SELFSERVICE_TRIGGER_UID"];
$dueDate = $date->calculateDate(
$appcacheDelDelegateDate,
$taskSelfServiceTime,
$taskSelfServiceTimeUnit, //HOURS|DAYS
1
);
if (time() > $dueDate["DUE_DATE_SECONDS"]) {
$sessProcess = null;
$sessProcessSw = 0;
//Load data
$case = new Cases();
$appFields = $case->loadCase($appcacheAppUid);
$appFields["APP_DATA"]["APPLICATION"] = $appcacheAppUid;
if (isset($_SESSION["PROCESS"])) {
$sessProcess = $_SESSION["PROCESS"];
$sessProcessSw = 1;
}
$_SESSION["PROCESS"] = $appFields["PRO_UID"];
//Execute trigger
$criteriaTgr = new Criteria();
$criteriaTgr->add(TriggersPeer::TRI_UID, $taskSelfServiceTriggerUid);
$rsCriteriaTgr = TriggersPeer::doSelectRS($criteriaTgr);
$rsCriteriaTgr->setFetchmode(ResultSet::FETCHMODE_ASSOC);
if ($rsCriteriaTgr->next()) {
$row = $rsCriteriaTgr->getRow();
if (is_array($row) && $row["TRI_TYPE"] == "SCRIPT") {
$arrayCron = unserialize(trim(@file_get_contents(PATH_DATA . "cron")));
$arrayCron["processcTimeProcess"] = 60; //Minutes
$arrayCron["processcTimeStart"] = time();
@file_put_contents(PATH_DATA . "cron", serialize($arrayCron));
//Trigger
global $oPMScript;
$oPMScript = new PMScript();
$oPMScript->setFields($appFields["APP_DATA"]);
$oPMScript->setScript($row["TRI_WEBBOT"]);
$oPMScript->execute();
$appFields["APP_DATA"] = array_merge($appFields["APP_DATA"], $oPMScript->aFields);
$case->updateCase($appFields["APP_UID"], $appFields);
saveLog("unassignedCase", "action", "OK Executed tigger to the case $appcacheAppNumber");
}
}
unset($_SESSION["PROCESS"]);
if ($sessProcessSw == 1) {
$_SESSION["PROCESS"] = $sessProcess;
}
}
}
setExecutionResultMessage("DONE");
} catch (Exception $e) {
setExecutionResultMessage("WITH ERRORS", "error");
eprintln(" '-" . $e->getMessage(), "red");
saveLog("unassignedCase", "error", "Error in unassigned case: " . $e->getMessage());
}
}
function saveLog($sSource, $sType, $sDescription)
{
try {